Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,202 Topics
  • 27,421 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4202 Topics

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OzLeventContributor I
posted in Controllers and Music services

sonos stopped connecting after last update

I have a beam and two play 1. It started not connecting when I try to play music in Spotify or TuneIn. I was able to reconnect by rebooting speakers. Now they don’t connect regardless how many times I reboot. I spent hours with Sonos support but they says my router is not compatible and so is the extender. I used them for more than 3 years with no issues until recently. Support guys are just cutting the conversation by saying it is the router and don’t give any resolution. For them, saying the router is not compatible after 3 years of service is a resolution. Anybody else also frustrated by ignorance of support?

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O
1 year ago
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StoveContributor II
posted in Controllers and Music services

Sonos s2 app now needs ios14. More ewaste.

Had to dump several ipad 2 mini's on Friday as the old sonos s2 app no longer works and the new s2 app requires ios 14. Was this really necessary? Should be fines for this behaviour.

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buzz
1 year ago
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AttyContributor I
asked in Controllers and Music services

internet issues when using sonos

Hi I need some advice.. My internet keeps crashing and my provider informed me that it could be the Sonos system I am using. I have Sonos Arc and two speakers in separate rooms and when playing Sonos the whole internet crashes including TV, IPads, iPhones they all come off line. Once I reset the router it’s all fine, until I use Sonos again. I’ve had Sonos speakers for years and this is the  first time it’s happening.  Can anyone advise me of the problem?   

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G
5 months ago
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Richard_121Contributor I
asked in Controllers and Music services

BBC Radio 2 UK

I used to listen to Radio 2 on Sinos via Tunein and that service was removed.I now listen via Radio Net.According to ads this service will also be withdrawn early 2023.Any other alternatives? Thanks Richard 

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T
1 year ago
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drob707Contributor I
asked in Controllers and Music services

Sonos volume not working with Amazon Music

I just started using Amazon Music Unlimited with my Sonos. No voice control, no Alexa etc. Start Amazon Music app Select Song Change output device to Sonos Music plays Cannot change volume within Amazon Music Go to Sonos app - volume changes Play using Spotify - no problems

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Corry P
1 year ago
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tigerfan87Contributor II
asked in Controllers and Music services

Controller Update Error on Macbook

There is an “update now” button on my S2 Controller on my MacBook but I am having trouble updating it. I have not had issues in the past updating the app on my MacBook. I keep getting an error during the install process that says “Sonos Update Failed. An unexpected error occurred. Please try again”. (Screenshot of Error attached) I have tried it again several times and keep getting the same error. I am running Mac OS Ventura 13.0.1. Anyone know a fix?   

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A
6 months ago
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HeatherChloeAvid Contributor I
asked in Controllers and Music services

Sonos was unable to add the music folder

Manage drop down menu: Choose Music Library Settings: Press + Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)  Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes  Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD I read some other posts about this problem, so I already did the following two possible fixes: System Settings: Sharing: and I turned ON File Sharing and Media Sharing  System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work I'm not sure what to do next.   DETAILS OF MY SYSTEMiMac 2019macOS Ventura 13.0.1 Sonos Controller for MacSonos OS : S2Version 14.19

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Jamie A
1 year ago
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scurlingContributor I
asked in Controllers and Music services

iPOD Touch Can't Stream to Sonos Devices.

I have an old iPOD Touch, 8 GB, which I have used for streaming Christmas music for years.  Well, it’s that time again….I updated some music files on the iPOD, but when I tried to cast from the iPOD to one of my three Sonos devices, the cast setting on the iPOD would revert back from the Sonos device to the iPOD setting.I’m using the latest system, S2, vs: 14.19The last two years, this has worked just fine, but something has changed.  My iPOD sees the Sonos devices on the network.  I have 2 ea Amps, and one (1) Playbase.Has anyone else had recent trouble streaming from Apple products to Sonos? 

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T
1 year ago
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gmendenhContributor II
posted in Controllers and Music services

Sonos cannot connect to USB drive on TP-Link router

Cannot share USB audio files with SONOS v2 systemModel: TP-Link Archer C8  Hardware Version: V3Firmware Version: 1.1.3 Build 20220510 rel.32759(5553)The USB drive plugged into the Archer C8 shows it is active in the Archer C8 advanced USB settings.  All files are shared with no login required.The network address is:  \\192.168.1.1\sda1\USB_MusicWindows explorer can find the music files OK and can play them,  but the SONOS v2 system cannot access the music library.Sonos initially connects to the USB drive at the network address entered, but gives the error message below after about 10 seconds.I have worked extensively with SONOS customer support, but they were unable to resolve this problem.  SONOS suspects a problem with the TP-Link Archer C8's implementation of SMB1 and/or SMB2 protocols.I have tried sharing the USB drive with and without user login and password, but neither works.I just updated this router to the latest version firmware, but that did not resolve this problem.Any sugg

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M
1 year ago
Fragments Of
Fragments OfAvid Contributor I
asked in Controllers and Music services

Apple Music - all tracks

Hello Everyone,I wanted to know if you have the same problem, in the Sonos app (S2), I have installed the Apple Music service, when I want to play all tracks, the Sonos app gives the error number 1002.Please let me know.Thank you forward for your feedback.

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Corry P
1 year ago
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brochford23Contributor I
asked in Controllers and Music services

Migrating to new WiFi network

I have Sonos equipment (amps, playbar, sub, Play:5) set up in different rooms of my house. I’m switching ISPs and need to migrate everything over to the new WiFi network. I’ve tried doing this through the Sonos app but have been unsuccessful so far. I’ve power cycled everything (repeatedly) but still get error messages or “unable to join network.” I didn’t do the initial setup of our Sonos equipment, an AV company did, so I’m wondering if I’m missing something.

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106rallye
1 year ago
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JSBintheCityTrending Lyricist I
asked in Controllers and Music services

Since iOS 14 Unable to Connect to Sonos System

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?

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Airgetlam
1 year ago
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Dcgman#1Chromatic Producer I
asked in Controllers and Music services

Sonos Windows App issue

Why does my Sonos on Windows closes when I close my laptop? I need Sonos Windows to stay open in order to use my iPhone/iPad as controllers for My Music. I can’t play anything from My Music until I go back into my laptop to open the Sonos App. This can be annoying.

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Jamie A
1 year ago
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JakubdosContributor I
asked in Controllers and Music services

Sonos One wont connect over Airplay

All of a sudden my AppleTV is unable to connect to a home system consisting of Sonos One SL and Sonos One. Found out I am unable to connect anything over AirPlay. The Sonos is visible as an AirPlay option but not connecting. I can play music using Sonos App on iPhone. But I had to relog to the app and allow it t us Apple Music again as I found myself logged out.What to do? I tried restarting AppleTV but no luck. Turned all off and on again and no luck. Thanks 

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Airgetlam
1 year ago
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MMargo101Contributor I
asked in Controllers and Music services

My IPhone quit connecting to sonos

When I try to connect to my Sonos system, the circle just keeps spinning around and it just doesn’t connect. It connected yesterday I don’t understand why. Anyone know why? I have several sonos products and it happens with all of them.

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Corry P
1 year ago
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Ciaobella13Contributor I
posted in Controllers and Music services

adding Move to

Hi Need some expert help please! We’ve upgraded a Play 5 to a Move. Tried to set up on existing home wifi network & constantly the app can’t find the Move. We removed the bridge, and linked the Sonos Play One to the modem via an Ethernet & it still won’t find the Move. We didn’t realise the Play One wasn’t available on the S2 app - so in the meantime had down loaded the updated app. But we can play the Play One from the S2 app even though it’s apparently not compatible. We’re very confused & have now given up! It would have been helpful if Sonos had sent information on what steps are required when you upgrade!  thanks in advance! 

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X
1 year ago
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Peppe45Contributor I
asked in Controllers and Music services

Using Sonos for Ipad speacher

Sonos-IpadDear Community.is it possible to connect the sound of my new Ipad to my Sonos Soundbar to improove sound quality and loudness?i am using Sonos S2.Thanks for info!

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Ken_Griffiths
1 year ago
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mm2Contributor I
posted in Controllers and Music services

Change to iOS Group Selection?

You used to be able to select multiple groups of speakers - for example, Upstairs and Downstairs, to play to all of the speakers in those groups. Now, it doesn't seem to allow for multi-select; you can only pick one.Is anyone else seeing this behavior with the iOS Sonos app? Trying to pin down if it's a bug with my system or a change to the app's behavior.I created a new group as a workaround, but that's not nearly as flexible as the old system.

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monkeyville
1 month ago
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Ainsley BContributor I
asked in Controllers and Music services

"How to play music on my Sonos from iTunes"

HI,My question is in the Title. Is there a video I can watch to help download music CD’s to my Apple computer so I can play them in my Sonos system?Thanks in advance for your thoughts and suggestions. Ainsley

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A
1 year ago
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FabioThegymContributor I
asked in Controllers and Music services

Sonos S1 not working

I have a S1 system that stops playing music everyday around 4PM to 8Pm. How can I have that fixed? What am I missing?I have   2 Plays 5, 1 Play 3.I keep geting a message not able to connect to Sonos. 

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F
1 year ago
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Paul V.Contributor I
asked in Controllers and Music services

Switch to new Pandora account

How do I exit a Pandora account and enter a new Pandora account number?

1
G
1 year ago
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hishambazContributor II
posted in Controllers and Music services

track list compact display

Please, please give us an option to have a compact display for track list on mobile apps. When I search for sets on soundcloud I can't see the long track names. Its infuriating.And there is so much wasted space on every track list view. Make it an option please. I will happily donate my time and write the code to your standards for Android devices.

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Corry P
1 year ago
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fOXbainContributor I
asked in Controllers and Music services

Deezer problem - unable to browse music in app (new)

Hi there,From a couple od weeks I’m experciencing problems with browsing Deezer on Sonos S2 app (PC and smartfone). The issue is: when I enter the Deezer tab in Sonos app, there is a loadsing sign for a brief moment and then the text “unable to browse music” aprears. I’ve already tried turning off and on the whole system, updating the Sonos app and Deezer app, but there is no effect. The strange thing is, that sometimes it works, so I’m little bit confused and guess this sugests that the issue is with Deezer, but maybe Sonos have some solution for this?Last time (2-3 days ago) it worked just fine, and then, when I’ve reconfigured speakers (Beam and 2x Play:1) and reactivated Deezer account the problem came back… Any ideas how to solve this, the issue is iritating?PS - voice control works fine with Deezer. 

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Corry P
1 year ago
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Kirk DTrending Lyricist I
asked in Controllers and Music services

New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

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S
6 months ago
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cjshradContributor I
asked in Controllers and Music services

Sonos Library Will Not Update

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully. Running into same issue on another Mac which runs Ventura. I have tried the suggestions. Not working, anything new to fix? Thank you.

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Jamie A
1 year ago
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