Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,436 Topics
  • 30,347 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4436 Topics

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stefaniebradyContributor I
posted in Controllers and Music services

Sonos S1 will no longer stream Pandora, Audible, SiriusXM...etc

I have spent almost 3 hours on with Sonos support to resolve the issue.  A few months ago, S1 app stopped playing music apps and it says “unable to play selected item”.  I have tried Audible, SiriusXM, and Pandora.  I was able to control via a Sonos One on the system with alexa, but then that stopped.  So, I removed the Sonos One from the system and just left the S1 only devices.  Now - they don’t do ANYTHING.  3 hours on phone and chat and now SONOS is telling me it isn’t their problem.  They told me that I need to call every service and have them fix the services compatibility with the S1 app.  NOTE:  this is also an issue with controlling the sonos speakers with my computer.  I am sorry, but this doesn’t seem like an issue for amazon and pandora and I do not think I need to call each one of them individually.  This issue has been brought up many times on this community chat and SONOS has yet to address it.   If sonos could just be upfront and say - this is it - these speakers you sp

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timbracken
3 months ago
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Dougie AContributor I
asked in Controllers and Music services

can't edit path to iTunes music library. only allows access to iTunes folder but not library inside folder

New Windows 11 laptop. Been through process to access iTunes music library but there is no way that I can see to edit the path, which only goes as far as iTunes folder but not to iTunes library within the folder. Tried installing and uninstalling both Sonos and iTunes apps. However when I do iTunes instal from Sonos in old Windows 10 laptop I have access to iTunes.

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Ken_Griffiths
3 months ago
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Danh001Contributor I
asked in Controllers and Music services

Is there a way to prevent others on the same network from connecting to my device?

I have my Era 300 connected to my WiFi at my office which is shared. Numerous times, someone else has kicked me off of my own device and started playing their audio. One time they turned it up all the way which was super disruptive. I’m in a big office so there’s no way to know who is doing it. I can’t seem to find a way to have the device connected to the WiFi but disable other devices/users from connecting. This seems like a huge problem and it’s kind of mind blowing this hasn’t been addressed. This should be an option that allows the device to be connected to other devices, or for that to be prevented. Anyone have ideas? Better yet, @Sonos this is a huge problem with an easy fix. Please do something.

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jgatie
3 months ago
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Dcgman#1Chromatic Producer I
asked in Controllers and Music services

Keeping SONOS awake in Windows

The problem I’m having with playing My Music Files in my Computer is that whenever my laptop is off/black screen, I have no access to my Music in my Computer. The music will not play when I use my app to select music from my Computer. I can still use all the other functions, Spotify, Bandcamp, etc. The laptop goes dark/sleep after about an hour. What settings do I need to set in Power & Sleep mode so I can play music from my laptop? I don’t want the laptop to be on (screen on) 24/7 as my battery will get bad faster. It’s plugged into the outlet 24/7 as I don’t use the laptop at all except for Sonos. 

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controlav
3 months ago
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Charlie06800Contributor I
posted in Controllers and Music services

écouter sa propre musique

Est-il possible de stocker sa propre musique, non sur un ordinateur mais sur son téléphone mobile ?

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K
2 days ago
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AegbertsContributor I
asked in Controllers and Music services

Spotify and version 16

Just installed version 16 on my Sonos system, and now I can't play music directly from Spotify anymore.I hear that more people have this issue 

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A
3 months ago
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anteroalContributor I
asked in Controllers and Music services

Why can't I get Airplay to work?

I want to be able to use Airplay through my Sonos system (Beam, Port, 3-One SL’s).  The Sonos app is updated on my iPhone 12 Pro Max, but when I try to access Apple Music I get a message saying that Apple Music needs to be reauthorized.  However, when I try to log in, I get a message saying that there was problem and I should try again.  I have, multiple times, but keep getting the same message.  I’ve seen several messages in the forum, some saying that the issue was with the Sonos app but that it had been fixed.  However, I am unable to get my system to work.

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Airgetlam
3 months ago
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DustinBContributor I
asked in Controllers and Music services

Latest upgrade no longer connects over zScaler VPN.

The new forced upgrade no longer connects to my Sonos system. I have to disconnect from zScaler VPN (it has split horizons enabled), launch Sonos app on OSX, then I can reconnect to zScaler. Why is this? Is there some way to get around this?

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106rallye
3 months ago
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cdsancheContributor I
posted in Controllers and Music services

AirPlay Error "Unable to connect to xxx" When not trying to connect

Hello,I have 3x Sonos speakers; 1x Sonos Move and 2x Sonos One purchased around 2021. I have the speakers configured both in the Sonos app, as well as integrated into Apple Home. Primary use case for adding the speakers into Home was to be able to leverage Siri to play music in room that speaker resides. Everything worked great until about 6 months ago when the following errors began appearing on any and all apple devices.Apple TViPhoneIt is worth mentioning that there was no attempt to airplay content to the Sonos speakers when the message appeared. It is also worth mentioning that I am able to airplay content if want to. It is almost as if the connection is severed while the speakers are in standby mode causing a persistent pop up. The larger issue is that this pop up pauses the content on the iOS device and continues to pop up every 60 seconds or so until the speakers are finally unplugged. This has made the speakers virtually unusable so I am wondering if this has been encountered

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2 months ago
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Rex BlockAvid Contributor I
posted in Controllers and Music services

Unicode characters showing up as garbage

I have a music library I’ve been nursing along for 20 years. In those 20 years it has lived on a Windows machine, but 11 years ago I migrated to Mac, where it has been since. When the library is reindexed, there are some artists that show up with garbage names. Björk, in particular, but also artists like Ali Farka Touré, whose last name shows up as both “Touré” and “TouĀ(C)” (copyright symbol)Using mp3tag, I’ve examined files from Björk and “BjĀ(p)k” (paragraph symbol) side by side, and they all look fine there. The characters are also rendered correctly in VLC. ffprobe doesn’t show anything either. But the Sonos desktop app has split the album “Gling Gló” into two albums, one rendered correctly and the other looking like a squashed bug. So this is some kind of unicode / UTF-8 issue, either in the tags or in Sonos. Any ideas? Note - the files are not on a NAS but on a local APFS disk. Also, to be clear, the filenames themselves are ASCII-compatible, it’s only the ID3 tag metadata that

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2 months ago
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rbcunninghamContributor I
asked in Controllers and Music services

Services are unavailable

When I logged into my Sonos this morning all of my streaming services other than TuneIn are missing. If I try to add services, only TuneIn & Last.fm are available.  is this a broad outage? Is there a setting that needs to be enabled?

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R
3 months ago
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nigelthebikeContributor I
posted in Controllers and Music services

Sonos app unable to find all albums on spotify

I’m using sonos S2 on PC with windows 11. The controller is running a Sonos play 3.I have Spotify and Itunes accounts.Just recently, Sonos cannot find all of my albums on Spotify, although playlists and songs are working ok.Sonos says its a Spotify issue?I cant get an answer from Spotify!I have reloaded Sonos and Spotify, updated etc. to no avail.Does anybody have any good news? 

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G
2 months ago
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bobert51Contributor I
asked in Controllers and Music services

Apple Airport Express

Prior to purchasing Sonos products I was using Apple Airport Express to wirelessly connect to compact stereos around the house.  Is it possible to connect to the Airport Express with the Sonos app?

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B
2 months ago
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Willow31Contributor I
asked in Controllers and Music services

sonos stops playing spotify after few hours

I’ve downloaded a 12 hour white noise playlist on Spotify, every night I notice that it gets about 3 hours in and then just stops playing. I know the songs are not corrupt because if I play the playlist on another device, it plays all the way through. I changed broadband providers (not because of this issue) and issue still happens. I have good internet connection so wouldn’t have thought this was why. System updated.  Why does it happen?! I always wake up to the silence! 

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Airgetlam
3 months ago
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BP1TContributor I
asked in Controllers and Music services

Room missing from S2 app on iPhone but available on iPad

I have two Sonos 5 speakers (gen2) paired in my living room.  When I connected them, the app said I have a very strong wifi signal.  Sometimes when I look for them on my iPhone (S2 controller), all other rooms are available but the living room just doesn’t exist.  I will then look at my iPad (sitting directly next to my iPhone) and my living room is there and available.Later on, the living room will just “reappear” on my iPhone.  Also, those speakers are up on a high shelf so it is very inconvenient to unplug and reconnect them as a solution.

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2 months ago
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Rom3131Contributor I
asked in Controllers and Music services

airplay code and sonos arc

Hi everyone,First of all sorry for my english I’m french…. :) I have a problem to use my sonos arc with AirPlay. When I want to listen music with airplay from m IPhone, it askes for un password that I don’t have…I have read a lot of topics about it….I reset my sonos I don’t have my sonos set in my app homeI don’t know what I can do more…If someone have a solution ? :) 

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controlav
2 months ago
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unsatisfiedcustomerContributor I
asked in Controllers and Music services

Unreliable App and Comments on Google Play

Does anyone read the comments on Google Play about how bad this app is? If these were cheap, as in price, I would have made a Youtube video showing how an un-satisfied customer takes a 10lb sledgehammer to unlistenable Sonos speakers.You guys don’t even reply to any of the comments, why? 

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Ken_Griffiths
2 months ago
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AlphabetizePleaseContributor I
asked in Controllers and Music services

Alphabetizing songs in each playlist

Does anyone know why or how to alphabetize the individual songs contained in each playlist created?  Playlists can be alphabetized but when you’re playing a list you have to manually move them around which takes forever.

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A
2 months ago
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jairboyContributor II
asked in Controllers and Music services

Music from Spotify starts re-playing on Sonos system - Spotify, Sonos, Iphone 15, Jeep w/CarPlay

Going out of my mind here folks !!Sonos speaker starts playing a Spotify playlist (much later) after I have left the house & WiFiCurrent hardware/software which is obviously always changing with updates:> Iphone 15 Pro> Spotify App and also desktop versions on Macbook Pro and Air. > Sonos (plenty of them around the house) w/ 1 continual offending culprit - Sonos Play 1Problem statement:Go in to home gym, utilize Iphone 15 Pro to play music from Spotify App to a specific Sonos Play 1. When done, sometimes I press pause on Spotify app, sometimes pause, close app, etc… regardless, music stops / pauses play. Sound is done etc.. gone.Leave the house in 2017 Jeep Grand Cherokee. Sometimes play music with USB to Iphone and through Apple Car Play in Jeep. Make a few stops. Generally a few hours later, when getting back in car, wife claims Sonos speaker in gym is playing music again. Tonight, I had happened to be out of the car, car shut off, and was maybe 2-3 miles from house. On

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J
2 months ago
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pcarrascoeContributor I
asked in Controllers and Music services

i don’t see Sonos Presents or Sonos stations

Hi everyone! I live in Chile, Could you help me with this: When I login on to the Sonos app on my iOS device and go to Sonos radio, I just see featured list and browse radio. I do not see Sonos presents or sonos stations. I have tried with updating my profile address and reset Sonos app, but without success. Is it a restriction for my region/ country ? Kind regards 

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Airgetlam
3 months ago
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Alice07Contributor III
asked in Controllers and Music services

Sonos - Spotify liked songs

I recently switched from deezer to spotify.Accessing spotify source from sonos I do not see “liked songs” playlist. Where am I wrong ?Thanks

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controlav
2 months ago
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swipethemagnetsContributor II
posted in Controllers and Music services

Sonos Desktop App for Mac no longer recognizing Sonos system - Any ideas?

My Sonos Desktop app for Mac recently stopped recognizing my Sonos system. Since this has happened previously, I just uninstalled the app, reinstalled a new version, but nothing changed. I thought it might be from the most recent Mac OS update, but I don’t believe that’s the case. That said, my Sonos iPhone app still works. Any help troubleshooting would be appreciated. Here is what the Desktop app looks like while music is playing via the iPhone app:  

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bettyx1138
1 month ago
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dctimmContributor I
asked in Controllers and Music services

Updating Music Library

I have a Synology NAS drive with all my musc and have created an account for the sonos system. Total Songs = 47900 +Library Settings default All display In iTunes with no issue.When I update libraray on Sonos App Windows 10 some tracks never update and are missing when wanting to play an album of an artist. Also same happens updating Sonos App on iPhone or Samsung. Anyone know what I am doing wrong, or please offer suggestion for me to resolve,  

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controlav
2 months ago
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tpalongiContributor I
asked in Controllers and Music services

Variation of Update Error

Hello, all.I will occasionally get a prompt to update the Sonos controller on my (Windows) desktop app. (Sometimes I will simply navigate to Check for Software Updates, too, as a good habit.) Either way, when I do, I get an error message that the process failed … but when I try again, I get a reassurance that “No Update Required,” and my “Sonos system is up to date.” Well, that’s great. But then what was the error message all about?This has been going on for years, but I can’t tell where to look in the menus to determine if I really am running the latest, best version of the controller/software. Several of the online community threads brush close to this issue but never really address it squarely. Thus this post.Yes, I have tried restarting the computer. Yes, I have tried uninstalling and reinstalling the app. Yes, I have reset the controller with my speakers. Yes, I have tried rebooting the router. And, no, there is nothing wrong with my wireless connection.(I just thought I’d save fo

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2 months ago
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casbarTrending Lyricist I
asked in Controllers and Music services

TuneIn on Sonos cutting out.

I had an issue with Planet Rock App premium keep cutting out. Went through support, they decided it was a Planet Rock app issue. So I canceled my premium subscription and started to listen through the TuneIn app, which never cut out.That is until I have just updated to the new TuneIn app and guess what - its now started to cut out every 4 mins or so, so just the same behaviour as the Planet Rock app had.Doesn’t cut out on iPhone or iPad. I don’t have a premium subscription on TuneIn, so it is not a authorising issue. Planet Rock is fine from Sonos Radio as well. 

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Airgetlam
2 months ago
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