Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3894 Topics

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Rik ParrAvid Contributor I
asked in Controllers and Music services

Unable to add Music folder.

Hi I have Win 10 and have installed the S2 app. I have configured my Firewall as per the guide, my music folder is shared. When I try to add the music folder to the library I get this error: I have searched the forum but unable to find the answer. I have even turned off the firewall completely but still get the error, can anyone advise please? Thanks in advance, Rik.

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3 years ago
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Feral77Contributor I
asked in Controllers and Music services

An odd thing is happening when connected to My Cloud Home

I have a My Cloud Home setup and have connected it to the Sonos Desktop Controller on my MacBook Pro. Most of the music files read fine and are in the correct order but one folder is completely out of order.Can anyone suggest what might be the issue and how I can fix it? I am attaching a picture of what I see when I go into the album folder. I have other album folders that have files numbered the exact same way and they read absolutely fine. It’s really starting to drive me up the wall.Any advice would be appreciated. 

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3 years ago
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cranneberry2Avid Contributor II
asked in Controllers and Music services

itunes behaving strangely

I tried to get help with this problem a year ago but no one helped me. I believe the problem started with a new computer 2 years ago.One of my choices, in deciding what music to play, is “Music Library”, which connects to my itunes. From there, I go to Imported Playlists. I often make changes to my playlists, so frequently I go to Manage > Update Music Library Now.In itunes, everything looks fine. But in Sonos, each of my playlists is listed twice, many with a different number of songs in each list. If I look at that playlist in itunes, it might have yet another number of songs in it.How can I fix this? I wonder if i have an incorrect setting somewhere...something not pointing to the correct path or folder? My Music and itunes folders are kind of a mess...what looks like lots of extra old stuff.Thanks for any help you can give me...

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2 years ago
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ctmlawContributor I
asked in Controllers and Music services

spotify and google assistant

When I ask any of my Google Assistant activated Sonos Ones to play a song from my connected default Music Service, Spotify, Google responds “I can’t do that here but you can ask me to do that on one of your other devices.” 

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3 years ago
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veca_rumbleContributor I
asked in Controllers and Music services

Add music service - Apple Music

I had Apple Music added and deleted it because I was having issues with it playing music. When I try to readd the service it just opens my Apple Music app and nothing happens. Things I tried so far is reinstalling the Sonos app, tried adding it through my macOS (not allowed)

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V
3 years ago
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jjododAvid Contributor II
asked in Controllers and Music services

Music Library - “No selections are available’

My system is a pair of Sonos 1’s with S2 controller. Mac OS Big Sur. After upgrading from S1 to S2 I lost acess to my Mac OS library. It resides on another drive attached to my desktop. I have tried every possible suggestion on this website and still can’t manage to get it to recognize the library. I think it has something to do with the path. When I browse for the folder on the desktop, I identify it without problem, but in the iOS Sonos app it lists a different folder. If I try to force add the folder by typing in the path, it won’t recognize it. Any ideas?

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2 years ago
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lauriecarterAvid Contributor I
asked in Controllers and Music services

Sonos Radio HD not working?

HiI subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.Have I missed something?The S2 app shows Sonos Radio HD stations so it’s definitely enabledTo clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. Cheers 

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2 years ago
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Smarchand123Contributor I
asked in Controllers and Music services

Music library indexation issue (Unknow error) after upgrade IOS Big sur from 11.2.3 to 11.3

Anyone else experiencing indexation issue with music library (unknown error) after upgrading iMac from Big Sur 11.2.3 to 11.3?  When trying to play music will get music not properly coded.  Was working perfectly fine with Big Sur 11.2.3.

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Corry P
3 years ago
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jeremyrwcContributor I
posted in Controllers and Music services

Can't add apple playlist to a sonos playlist

For years I have had issues with larger playlists, between 2500 and under 10000 songs and still have not had any solutions from Sonos support. This became a problem after an update years ago and never was fixed.  Fast forward to now, and using the latest equipment like the Move, the system still chokes when trying to load an Apple Music playlist. When trying to play the playlist, I usually receive a 1002 error. Sometimes after a couple minutes, the music becomes available. When trying to add the playlist to a Sonos playlist, I get another error of unable to add music.  The answers I get from support have always been ridiculous: reboot, reconnect, disconnect, it’s your network’s fault….blah blah blah. But I have some very complex and demanding media systems running on my network, and they all work fine. The only thing that chokes, EVER, is Sonos. Will they ever resolver this issue?

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J
3 years ago
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TerryBSmithContributor I
posted in Controllers and Music services

Unable to add Pocket Casts account

After Stitcher eliminated my favorites playlist, I started looking for an alternative podcast platform to use between Sonos, Windows and Android.  I hoped to try Pocket Casts Plus under their free trial period, but when I try to add the service to either my S1 or S2 system, I authorize my account via the web page and it says ‘success’, but when I return to the ‘Add a Service’ dialog in the app, it says ‘Account not found. Unable to add Pocket Casts account.’

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3 years ago
Ukulele
UkuleleContributor II
asked in Controllers and Music services

Sonos1 dropped connection

I tried to move my Sonos1 about 15 feet into my garage. It lost connection, became unrecognizable. I had to add it back as a new device. I finally got it connected and recognized by my WiFi, my tablets and cell phones. I then re-added my favorite music apps and got it to recognize my remote iTunes library located on my laptopI am using the original S1 App - I have NOT upgraded to S2Two items remain:I rarely used it, but Radio TuneIn used to be a default part of my music options. It is no longer available. I can download the app and add it, but is there a way to add it without the App — as was the case before this afternoon’s kerfuffle?I am fairly certain that I lost the sound enhancement—recognition of the sound quality of the room the speaker is in. How can I ‘force’ a new sound check of the room? Thanks,Tracy  

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Ukulele
2 years ago
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Gar252Contributor I
asked in Controllers and Music services

Normal Apple Music account, seems to have stopped letting me play different music in different rooms

Hi folks Apologies if this been answered already or if it’s a daft question. I have noticed this happening in the last year or so. When I try to play different music in 2 different rooms, one room will stop playing after 1 song while the other room will continue. I pay for just the bog standard Apple Music (9.99 a month). Have Apple stopped Sonos from being able to play separate albums in separate rooms? It certainly worked fine when I first purchased the system.Any help appreciated and apologies for wasting anyone’s time, first post here! Thanks

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3 years ago
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manny001Contributor I
asked in Controllers and Music services

Why is the YouTube Music connection within the Sonos app so broken?

Why are there so many things that don’t work when using the YouTube Music connection within the Sonos app that work fine in the YouTube Music app itself? Every time I ask Sonos they say, “Google hasn’t provided the tools for us to implement that yet” and every time I ask Google they say, “You’ll need to ask Sonos about that”.  Even stuff that appears to work on the surface doesn’t work right. I’ve been noticing that when I go to “My Supermix” on YTM within the Sonos app that it keeps playing a lot of the same songs and the songs it does play are mostly from the same genre (jazz, country, rock, etc….depending on what I last listened to). I just figured this was YTM’s crappy algorithm but then I started listening to that same “My Supermix” directly from the YTM app and low and behold...it actual had a decent mix of genre’s and songs that I’ve liked mixed with new songs. What is going on Sonos????

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controlav
3 years ago
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Frieze43Contributor I
asked in Controllers and Music services

TuneIn stations all playing the same thing

Hi. Since this morning all my favorite stations suddenly play the same thing. Best guess a rock radio with a British woman speaking a lot. Searching the same stations or other stations in the searchbar and playing them gives the same thing. Yesterday night everything was still working fine. Nothing in my set up or wifi connection has changed during the night. Is anybody having the same problem or has someone experienced this in the past?

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2 years ago
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Mann55105Contributor I
asked in Controllers and Music services

spotify connection lost

Diagnostics code: 800228317“Unable to plant SONG - connection to Spotify was lost” is haunting me. I’ve re-authorized within the app, and can play Spotify directly on my iPhone / ipad on the same wireless network. And I can search spotify through the Sonos app. A recent failure is at the diagnostics code submitted. Appreciate any help Sonos may have...

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2 years ago
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hareballAvid Contributor I
posted in Controllers and Music services

Connection to Spotify Lost - Happens Every Day

For the past week, for some portion of the day, my Spotify stops working and I get “unable to play, connection to Spotify lost.”  Some random time later in the day (or the next morning), it works again until it doesn’t.  We’ve also experienced Spotify skipping songs randomly. Never happened previously.Issue is when using the sonos app.  I can get Spotify to play to a single speaker using the Spotify app.  Other services are working fine, so it makes me think it’s not a connectivity issue. Litany of products. Diagnostic number 2039938.

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2 years ago
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bovebernardContributor I
posted in Controllers and Music services

Connection to Spotify keeps getting disconnected

Recent problem (within last week), connection to Spotify is lost.  I am running latest version of Sonos on all my Sonos Amps and Speakers. 

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2 years ago
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Geoff FitzsimmonsContributor I
asked in Controllers and Music services

Losing connection to Amazon

I have a Sonos One, Beam & Move. All are run from wifi.I have always had issues with wifi and connecting to my Move. For this reason, I bought a tp-link to give a better signal on the ground floor of my house. Since this, the connections have been brilliant.However, I recently started using Amazon Prime as a streaming service. I added this successfully to my Sonos app and started streaming. The 1st occasion that I used the service, it worked well for about 30 minutes and then just stopped. I got the dreaded ‘Unable to connect to Sonos’ message and after switching off and on managed to obtain a connection. I thought that this was just a glitch so ignored it. However, this has now happened every time that I have streamed using Amazon. Everything works perfectly well to start with and then after an arbitrary time (usually between 30 and 60 minutes) it simply stops.This morning whilst I was using the service, I checked my app to find the ‘cannot connect to Sonos’ message on my phone wh

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2 years ago
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Mull1961Contributor I
asked in Controllers and Music services

BBC Radio 2- how can I listen now not in tune in

Hi, I have a couple of Play 1 speakers, a play 3 and connect amp currency running version S1 as amp not upgradeable. This morning Radio 2 has stopped working, what are my options to get it going again?I have amazon alexa dot, and iPads. TIA

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3 years ago
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shaggy68Contributor I
asked in Controllers and Music services

unable to add pandora

I was having issues with Pandora and Apple music. I deleted the pandora account to try re-adding it. Now I get an unable to add pandora account after the pandora web site says everything is good. I’ve reset my router this morning. I just want to ******* stream music on this system I’ve spent way too much money on. Moderation note: removed offensive language

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3 years ago
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Muhammad NasirContributor I
asked in Controllers and Music services

Facing an error with WD HDD

Dear Support, I am facing an issue with Sonos. We have installed new WD My cloud HDD. The issue is that when we share the music from NAS with Sonos its showing an error which is “ Sonos was unable to share the Music folder. I have also follow the all steps which are enclosed in the link.

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Airgetlam
3 years ago
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Booster59Contributor II
asked in Controllers and Music services

my Sonos has suddenly started skipping all my tidal playlist tracks

Hi, Sonos has suddenly started skipping all my tidal playlists tracks after more than a year and a half of working perfectly. I don’t believe anything in my system or Tidal has knowingly been changed. I don’t have any other instances of Tidal playing in the household. I have good download speed of circa 30Mb/s. Strangely if I open Tidal direct on my device I can play the same playlist perfectly to Sonos, I just can’t get Tidal to play from Sonos. Other music services play and I can play radio stations. My wife has the Sonos app on her phone and has the same issue. She doesn’t use the Tidal app. Any ideas? Thank you. 

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3 years ago
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LBreedloveContributor I
asked in Controllers and Music services

Cannot connect NAS music library with Sonos phone or Computer App

I just upgraded my home NAS and cannot add the newly created music library share to either the Sonos phone app or Computer program. I have followed all of what I have found thus far related to editing my computers registry and firewall. None of which has worked thus far. Anyone have ideas? Just upgraded to a Synology D220+ NAS, running Win 10 …. Sonos configuration is Playbar and One’s ….

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3 years ago
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great_stussyContributor I
posted in Controllers and Music services

SONOS RADIO - Can't find french channel FREQUENCE 3

Hello,I want to stop using TuneIn for my radios stations because the service is using ads before playing the music. Its very annoying for the morning alarm…The new Sonos Radio service seams really good and without ads, the universal search finds my station but when setting an alarm there is no universal search, you must find by browsing ALL the categories.So my question is, where can i find Frequence 3 ?I did not find it under France, Ile de France, i cannot browse all the regions and cities !! Thank you for the help. Julien

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3 years ago
nextleveldan
nextleveldanContributor I
posted in Controllers and Music services

PC Doesn't Respond When Pairing with iTunes Media Library

I’ve recently does some major edits and updates to my iTunes media library. I disconnected the link between Sonos and the media library with the intent of reconnecting and doing a fresh download of the updated media library. When I attempt to establish to link between the Windows 10 PC and the Sonos controller app, the error message says the PC is not responding.I am certain the path to the computer on the network is correct. The username I enter is what shows up on the PC screen when I power up the computer. The password I enter is the one I use to log into Windows. The media library is set up in iTunes to be shared. I tried to establish the link with the virus protection disabled as well as turned on.Any ideas for establishing the connection?Thanks in advance.

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nextleveldan
3 years ago
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