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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,191 Topics
  • 51,574 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7191 Topics
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RickMeisterContributor I
asked in Controllers and Music services
Cannot Connect to SiriusXM Anymore

Until today, my SiriusXM service in Sonos was working perfectly. Now, none of the channels work. I tried to reauthorize my Sirius account. Didn’t help. I removed the account and tried adding my Sirius account again. I’m in Canada so I selected the Sirius XM Canada option. I enter my username and password and it says “Connection error. There was a problem adding the SiriusXM Canada account.” There’s nothing wrong with my credentials and I can log into Sirius. So I tried adding SiriusXM (not the Canadian one). This time it works, but all the Sirius channels are greyed out after the service is added. Anyone know what’s going on?My Sonos is working fine other than that and I can use other music Services like Amazon, Apple Music...

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R
27 days ago
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KyianContributor I
asked in Controllers and Music services
sonos app keeps crashing!

When the hell do you get the app fixed!!! It keeps crashing, and I can only use the system using Google Assistant. This is suppose to be a premium product, not something from cheap website!Moderator Note: Modified in accordance with the Community Code of Conduct.

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D
19 days ago
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JackInBrooklynAvid Contributor I
asked in Controllers and Music services
Sonos Radio "Sticks" On Old station When Switching Stations

I have 2 Sonos One speakers and an using the new Sonos app to play radio stations (e.g. NHPR, WNYC). Several times I have noticed that when I change the station (e.g. switch from NHPR to WNYC), the system continues to play the original station (e.g. NHPR). If I switch to a different service (e.g. SiriusXM) and then return to the station I want to hear (e.g. WNYC), then it works as expected.  Do others have this issue?  Thanks,  John

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J
24 days ago
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ForensicnessContributor I
asked in Controllers and Music services
Line-in function

I have just read an email from the CEO of Sonos, which made me feel better about my system. I have always used a line-in function to play CD’s and have linked my TV audio output via this method to my speakers. Since the launch of the new app, I can often get no sound through my Sonos speakers via the line-in as this completely disappears in the app. I often get told I have no products either, despite having 5! It has been incredibly frustrating, and the only way I can fix this is pulling out all the cables, and re-booting the app.I had thought it was something to do with how I was using this function, but it always worked well in the old version. Maybe it is new app?Has anyone else had the same issue with the line-in function?

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controlav
28 days ago
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MyDigitalContributor I
asked in Controllers and Music services
Feature Request - Better/Undo Replace Queue

Please, for the love of God, include some way to make it more difficult to click the “Replace Queue” button on the SONOS S1 Controller app. Like, perhaps an “are you sure?” popup, or some way so one accidental click of the button doesn’t just destroy an entire queue. An undo button would also be a great shout.It’s infuriating when you compile a large queue, then accidentally click that button and all your hard work is undone.

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1 month ago
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StevebellContributor I
asked in Controllers and Music services
loss of playlists

Just opened Sonos App ( set to auto update) to find all of my playlists have gone! How do I get them back.?

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Bumper
2 months ago
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bthurlowAvid Contributor I
asked in Controllers and Music services
Adding My Music Library

I’ve been able to add my music library to my Windows 10 Desktop using the NAS device option.  I have a Windows 10 Laptop I use for a different Sonos system in a different location. I have the music library physically on both devices, with the folder sharing settings the same. When I try to add the music library to the laptop system I get the “Folder access denied” message.  When I transferred the music library to a flash drive I was able to add it to the Laptop system without a problem.  Any ideas why? Don’t want to have to leave a flash drive connected all the time.

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Corry P
2 months ago
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ElectroflexContributor I
asked in Controllers and Music services
Number of files I can index has suddenly dramatically reduced

Until this morning, my system was running a large music library (24159 files, 112Gb) from a Buffalo LS220D NAS Drive (with SMBv2 enabled).I added a couple of new files and updated the music library and got the message that the music folder on the NAS Drive…“is no longer available. The device where the music files are stored may not be powered on, or the path may have changed. Go to Settings > System > Music Library Setup to check the path.”The NAS was definitely still available and working.I made the mistake of removing the music folder from the Sonos system and re-adding it, which just gave me the same message as above, but now with no music files on my system at all!I spent the rest of the day trying to make this work, but got nowhere and also called Sonos support, who were very helpful and seemed to have solved the problem, advising me to add the files back into my music folder in smaller numbers. I tried this.However, when I get to 5469 files, 22Gb I again get the message tha

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Ken_Griffiths
1 month ago
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tomemclContributor I
asked in Controllers and Music services
SONOS DISASTER

Help please from anyone, running S2 app on my system samsung s22... I reinstalled the app in an attempt to be able to play something on my system... Mix if new and old S2 compatible speakers... Now the app won't open at all due to a 'Bug'... Anyone have any solutions... SONOS was epic this app is destroying any credibility you had destroying a very expensive system 

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Bumper
2 months ago
MoPac
MoPacProminent Collaborator II
posted in Controllers and Music services
Local Library search after latest update

 In my local library I have 125 Shostakovich albums.  When I searched the results showed only 3.  I think the search is for album not artist.  Screenshot makes this clear. 

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1 month ago
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PeterXContributor I
asked in Controllers and Music services
IPhone SONOS App stopped responding

My SONOS App screen has frozen apart from the status window which refreshes at the bottom my IPhone screen. The radio still plays on my speakers when manually selected. How do I reset the App to regain control?This is a recent problem and I have not changed anything on my SONOS or IPhone.

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Airgetlam
1 month ago
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NickGabbContributor I
asked in Controllers and Music services
Cannot access Music Library since update 1 day ago

Put in update yesterday and now I cannot add/edit/access or change the music Library. Run as Admin. Given FULL rights, Shared it. Shouted at it. I am an IT Pro of over 50 years experience. This needs fixing YESTERDAY. Contrition is good but results are better. Release rewind to prior WORKING update immediately please.

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R
1 month ago
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MCWhiteContributor I
asked in Controllers and Music services
SONOS iOS App

Who on earth comes up with the brilliant idea to develop such a poorly managed iOS app... Why should everything always be new, be changed due to marketing ideas, be worse? What a pity!One detail: Where is the alarm clock function to be found in the iOS app?(a user of the first SONOS hour...)

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Bumper
2 months ago
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BruceadContributor I
asked in Controllers and Music services
Alternatives to the ‘ new’ Sonos App

So it’s obvious that Sonos Executives are ignoring the torrents of criticism about the new app, so I want to move forward, and ask if…has anyone found an alternative app that can be used with Sonos equipment? There is no question that the executive know users are currently tied to their Sonos hardware, but there already must be people looking for alternatives to the audio world’s “ New Coke” is anyone currently developing an alternative app that I can sign up for as a Beta tester?   has anyone managed to work out any means of rolling back to the “ old version”? If so, please share details. Again it goes without saying, that if the Sonos executive p/CEO were serious about listening to their user base, they would provide a rollback option, and see how many took it up. The shock would likely cost them their jobs.a final comment. Great strategy by the Sonos executive to edit/censor feedback in this community to focus on one rather trivial shortcoming with the new app, the alarm option. Thi

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1 month ago
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anmatrTrending Lyricist I
asked in Controllers and Music services
News Android Sonos App Removed Access To TuneIn Station

All,my latest diagnostics: *The new Sonos App removed the classic TuneIn Station and so many radio station cannot be consumed. This is unbelievable. Apart from all the issues with the new app this is the worst.Now after the latest upgrade from desktop application the old Android app cannot be used anymore - again outrageous! I am not interested in using the new App as it does not work properly and removed very important services for me.What can be done the reset all devices to the previous state so that I an continue using the old app. I dont want to upgrade to a mediocre, service restringing application. *Moderator Note: Diagnostic number removed* 

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Airgetlam
1 month ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
Amazon Streaming

My Amazon streaming has stopped as of this afternoon (1:30 EST).  Has anyone else experienced this?  I have rebooted, logged into Amazon with my credentials, etc.  No Luck.  Now, I have 9 speakers that are totally useless.  I purchased Apple HomePod which is my life saver for now.  I want SONOS fixed- the interface is more elegant on SONOS believe it or not.

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A
1 month ago
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Swanson3Contributor I
asked in Controllers and Music services
products adding, but not showing on the app

Just moved into a new house, and had WiFi set up. I factory reset my sub, and ARC so, I could add them to my new WiFi. They add, but then don’t show up in the app. 

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A
27 days ago
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LenaottContributor I
asked in Controllers and Music services
cant reach System Settings

Hi, I have changed network router and trying hard to update my system (two era 300 and one ikea ) I want to reach system settings in Sonos app. When pressing “Go to System settings” nothing happens. So I am stuck. Anyone who understands what this can be? thanks, Lena

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L
2 months ago
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bullenContributor II
asked in Controllers and Music services
Music library security settings

My music library disappeared from my Sonos apps. When I try to add it back using the desktop app, I get the error message “unable to add the shared folder (913)”Chat support told me this was something to with the new security settings on the “upgraded” Sonos app and to call phone support but there is currently a 30 minute wait.Does anybody have any advice? Thanks

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B
2 months ago
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PeterjewittContributor I
asked in Controllers and Music services
Sonos app

Anyone have any suggestions other than the obvious on the slowness of the new app.Takes an age to connectMost times we press stop it doesn’t and takes a few attempts loading playlist in different areas of house is now a nightmare 

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Airgetlam
2 months ago
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ZeeSonoContributor I
asked in Controllers and Music services
Sonos Beam 2 or IOS app issue

I did load the latest FW today but I have not had a chance to see what happens. After that last major IOS app update in May or so I keep losing the settings. All EQ settings, height & voice enhance all go back to 0 or drop out of my preferred settings. Last month I did a hard factory reset and it seemed better however it started again.What is odd is I can leave my place and lose WIFI, come back and everything is fine. When I’m at home and don’t go anywhere sometimes the settings reset themselves to 0 again. Very puzzling.                             

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Z
2 months ago
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number6Contributor I
asked in Controllers and Music services
May 24 update

Is there an update for the atrocious May 24 issue?

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R
2 months ago
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JugemoContributor I
posted in Controllers and Music services
NEW APP SUCKS!!!!

I just want to tell Sonos that they f***ed massively with the new app. I am considering selling all my products. I have 16 products, including one, beam , IKEA, play bar, 3, 5, Era  300 etc. I am playing a record and can't low volume, it takes decades to go up or down. Right now it's been 7 times that the same song restarted after playing half of it. And don't start with the play button missing in the Deezer option. Now I can tell that I made a huge mistake buying all my music products od Sonos. I regret deeply. Sonos go back to the old app and don't touch it. If not, you will loose a 10 year loyal costumer. 

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P
1 month ago
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Jonnyfun.eContributor I
asked in Controllers and Music services
Itunes

I have looked at all the questions linked to mine and the answers, but with no luck.  I have a 2012 imac and the Sonos Play:1.  I have just bought a new macbook air, but I have so much music on my Imac, that I don’t wan to clog up the Macbook.  However, I seem to have lost the ability to play music on the Sonos from itunes on the iMac.  I have done what it suggests on file sharing on the iMac (at least I think I have) then I tried adding it to Sonos but get error messges.  It says ‘Adding share informaton to Sonos system,’ but after 2 or 3 minutes I get this message - Unable to add the shared folder //JonathansiMac/iTunes to your music library (913)Or Unable to add the shared folder ‘//JonathansiMac/Music to your Music Library - errr code (913) I’ve also had error codes 1001 and 1002 - and rebooted my Sonos as suggested.  Nothing Also checked the firewall. Just wondering if it should work … or have Sonos done something that means it’s impossible ??  

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1 month ago
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SsimonnesContributor I
asked in Controllers and Music services
sonos app not saving

The sonos app is not saving my settings when I change bass, EQ etc etc, if I sett bass to +2 it goes back to 0 after i close the app and opens it again. Same with eq settings.. Why is that? Iphone 14 pro max, Sonos Arc

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W
1 month ago
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