Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,282 Topics
  • 22,252 Replies

3282 Topics

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MaccafootballContributor I
asked in Controllers and Music services

sonos app

Hi I have just purchased my system comprising an Arc, sub mini and 2 Era 300’s. I have downloaded the Sonos app to control the system and I was wondering if my wife can also download the app and adjust it also, or is it only 1 person per household who can have the app?Thanks James

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M
5 months ago
controlav
controlavMaestro
posted in Controllers and Music services

TuneIn story for S1?

What is the plan going forward for TuneIn support on S1? The TuneIn (New) service is unavailable on S1, so once TuneIn (Classic) is disabled, that’s it I assume for S1 users?

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controlav
4 months ago
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Diderik FromAvid Contributor I
asked in Controllers and Music services

Apple Music missing for list of services

I just bought a bunch of new Sonos devices so that I could upgrade from Sonos S1 to Sonos S2. However, I cannot add Apple Music. Both on macOS, iOS and iPadOs, Apple Music is not in the list of services.Norwegian customer service tells me that this is “a known issue” and they are working to solve it. They have been saying that for a month, but are unable to give me any more info or an ETA of when this will be resolved. I am starting to become a slightly frustrated. Any ideas?

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D
4 months ago
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EksathContributor I
posted in Controllers and Music services

Apple Music app add to Sonos play 1

Trying to add Apple Music app to Sonos. Comes up with “we ran into a problem. Pl try again” tried several times. Same result. Any advice ? 

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controlav
4 months ago
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benbggAvid Contributor I
asked in Controllers and Music services

macos app unresponsive on wake

Hi,I run the Sonos S2 app on my Macbook (current OS Ventura 13.4, but problem has persisted since Monterey) and it’s connected to a Belkin Thunderbolt dock, which provides network connectivity via ethernet.When I stop work in the evening, I power down and disconnect the dock.The next morning, when I power up the dock and wake up the macbook, the Sonos App goes unresponsive and I have to force quit.Anyone seen this?

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5 months ago
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BoulderMarcContributor I
posted in Controllers and Music services

Can't run S1 Controller on Macbook Pro

Have been running seven Sonos zones using older hardware and S1 controller on iPhone and iMac with no problems. Upgraded to MacBook Pro macOS Ventura. Mac-version S1 controller hangs and won’t boot. PC-version S1 Controller (running under Windows 11 on Parallels) boots, but won’t recognize any Sonos devices. Might be incompatible port configuration. Very frustrating. Any ideas?

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5 months ago
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DigicammadContributor II
asked in Controllers and Music services

Internet radio interruptions

I have been experiencing an intermittent issue, whereby internet radio is interrupted for up to about 5-10 seconds, every couple of minutes.This issue never happens when I am streaming music from my NAS drive, only with internet radio.I have monitored internet traffic and can see no spikes or other errors when the problem occurs.  The broadband is running at well within the capacity of the router.Yesterday when it kept happening, I changed the WiFi channel of the Sonos and today, so far, the problem hasn’t happened.  I don’t understand why this would be the solution, otherwise why would streaming from a NAS not also suffer?I have a Play:1, Play:3 and Connect in my system.  The Play:3 is wired to the router and is the primary speaker in the group.  All speakers are in a single group as I always have the same music playing in all rooms.Before I changed the channel I rebooted the router and the speakers, but the problem persisted.Any advice or opinions welcomed.  Apologies if this has bee

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D
4 months ago
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D4rylContributor I
asked in Controllers and Music services

sonos controller on MacBook update error

Trying to run the controller on MacBook always asks to check for updates finds new update installs then ALWAYS errors Sonos update failednow unable to use controller or Sonos on the laptop due to not allowing the older version of the controller to runany solutions 

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Airgetlam
4 months ago
Z
ZoulSavoieContributor I
posted in Controllers and Music services

Musique sur mon smartphone

Bonjour,Je suis un utilisateur âgé et pas un expert.Je souhaiterais juste écouter sur mon Sonos One de la musique stockée sur mon smartphone, mais apparemment, l’option »Sur cet appareil » n’existe plus.Ma musique est également sauvegardée dans un dossier OneDrive mais je ne sais pas comment l’ajouter à ma bibliothèque musicale.Pouvez-vous m’aider ?Merci.

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Z
4 months ago
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Judit LicataContributor I
asked in Controllers and Music services

Budapest local radio station

There is Trend Fm in the list of Budapest local radio. I can not listen to this radio station in the last 2 days. Do somebody know  why?

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buzz
4 months ago
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loaferContributor I
asked in Controllers and Music services

editing lists

I accidently added 30 tracks to my favourites on Deezer. I can see no way of removing all of them at once, only right clicking, select info, select delete from favourite tracks then confirm deletio9n. That’s four clicks per track so 40 clicks to remove 10 tracks - crazy!If anyone can show me a quicker way I would appreciate it.

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L
5 months ago
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cazztuckerContributor I
posted in Controllers and Music services

BBC sounds - no sound

I've had no problems at all with bbc sounds for 2 years. I had to update my sonos move it in the week and when I say Alexa play BBC radio 2 it says ‘playing bbc radio 2’ but no sound then plays. I've done the whole settings thing on both the alexa app disabling the skill and waiting and i’ve removed bbc sounds from the sonos app. nothing works.  

2
D
5 months ago
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TP_1Contributor II
posted in Controllers and Music services

Sonos Radio Now Powered by Deezer?

Is Sonos Radio now officially streaming content from the Deezer catalog and if so, has anyone noticed a difference? I know that some complained about repetition of songs and limited playlists within the Sonos stations. Was wondering if this is still an issue.

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T
4 months ago
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On The HillContributor I
asked in Controllers and Music services

multiple pandora sources

Good morning all. Last night I installed the first 2 of what I expect to be many Sonos components in our new place, a beam and sub. I've been browsing the forums and I am happy to see such an active group. I'm sure there will be many questions across time I will have for you all. I installed and set up the components and connected to my pandora account with no issues other than ones discussed here already.  The room sounds great. I installed the app on my wife's phone and it immediately found the system and hooked up using my login credentials. Here's the question. She has her own pandora account and will want that running when I'm not around.  Is the fix to this as simple as reinstalling the ap and having her create her own Sonos login to be able to set her own credentials to log into her pandora account or am I over thinking this?We will be quickly adding a couple of amps with outdoor speakers, another sound bar on a second TV and speakers in a rec room along with satellites for the

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O
5 months ago
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MissnotsogoodwithtechContributor I
asked in Controllers and Music services

Crossfade

I have just mastered how to play my own music playlist from my mobile android phone via bluetooth to my Sonas move. How do I get the songs to Crossfade ? I can see how to do it on the sonas app on my laptop , but this doesnt seem to transfer over to the mobile appThanks 

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M
5 months ago
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RidsContributor I
asked in Controllers and Music services

Unexpected error when updating software.

Hi,I cannot update past 15.4 on my Mac OS. I get an unexpected error after I enter my admin password. This occurs on both Mac Mini Pro M2 chip and Macbook Pro M1 pro chip, with both running latest OS updates.thanks,Paul. 

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R
5 months ago
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FrisContributor I
asked in Controllers and Music services

S1 Playlist on New System?

I had an older S1 Sonos system in my house that I sold last October  (2022) in order to travel the world looking for cool surf spots (a geriatric Endless Summer). Now I am considering purchasing a Roam for my travels, and am wondering if there is any way I will be able to access my old playlists from the S1 home system. I still have my Sonos account and the S1 controller on my phone. Any help here will be greatly appreciated, as there were a few playlists I’d love to have back. 

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F
5 months ago
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dferstContributor I
asked in Controllers and Music services

TuneIn song and artist info not displaying in Sonos App

A similar question was posted 6 years ago but I could not find anything helpful in the results…Any radio station hosted by TuneIn I have seen does not seem to display the song and artist info in the Sonos app. It shows for the same station in the TuneIn mobile app, so the actual station is sending the info in the API to TuneIn. I do not recall that this having ever worked for me. Is this a TuneIn or Sonos issue?

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D
5 months ago
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EeltjeContributor I
asked in Controllers and Music services

Spotify

I've bought a New Sonos Era100 speaker but can't add Spotify to the music service. Pleas help

2
E
5 months ago
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ormondContributor I
asked in Controllers and Music services

Wrong Music Folder

I've recently upgraded my computer and it now has a new name, but the same data drive which holds my music files.  I'm using Sonos V1.  When I try to play it gives an error that it can't find the music drive on my old computer.  I've tried to change the folder in Sonos, searched the registry for any instances of the old computer name, searched the drives for any file containing the old computer name.  All without success.  Any ideas? 

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O
5 months ago
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gch289Contributor I
asked in Controllers and Music services

Spotify stops playing when a room is added or removed

Is this normal/expected behavior? When I add or remove a room to music currently playing via Spotify connect, the music stops everywhere. This happens when I add/remove rooms thru the Sonos iPhone app (S2), or if I am just walking into a room and I do a long press on the speaker’s play button to add that room to what is currently playing. Its very annoying. Has anyone else had this experience and discovered a solution?

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G
5 months ago
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AnaceContributor I
asked in Controllers and Music services

amazon music

Only the first 5 artists show in 'my music'.  Same with albums, only the first 5 show up.  If I click on tracks, they're all there.  Search function works to find artists and albums.  I've deleted and readded Amazon and the sonos app. Still only shows first 5.  I'm on S1 and this is across all devices used.

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Corry P
4 months ago
S
SomosContributor II
asked in Controllers and Music services

Home and lock screen volume control on Android keep ceasing to work

No sooner do i fix this function (by some combination of clearing the Sonos app cache, restarting the phone, and/or deleting and reinstalling the app) than it stops functioning again. Does anyone know the solution? Or if Sonos is in the room, can you please ask your engineers to fix this function? Thank you. 

2
S
5 months ago
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ThomasD1974Contributor II
posted in Controllers and Music services

Clean up, unwanted stations - eg Sonos Radio

I notice a new station, Sonos Radio. When I tried to remove/ deactivate i could not.Please help how i get this removed.All search results in the app. Starts with Sonos Radio. This is bad.Hope this bug Will be Solved 

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T
5 months ago
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WaytonContributor I
asked in Controllers and Music services

BBC Sounds Drop out after 10-15 Seconds

Good morning, looking for some help here as driving me nuts now!BBC Radio 2, in this instance, but same with all BBC Sounds  stations. Drops out after 10-15 seconds.So far, I have hard wired a device, rebooted all devices, deleted app, re-authorised Sounds, and still have the same issue.If I Airplay from a device to a Sonos, it works without issues.Which leads me to the Sounds/Sonos issue? What can we try next?

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B
4 months ago
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