Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,435 Topics
  • 30,341 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4435 Topics

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rmhachtelContributor I
asked in Controllers and Music services

Spotify - increased calls to Spotify

Not using Spotify but still see internet calls every minute out to Spotify   

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R
11 days ago
meMyself
meMyselfContributor I
asked in Controllers and Music services

Sonos Controller S1 v16.1 shut down immediately under Win11 since update from v15.x

Hello everyone,Since I updated my Sonos Controller S1 under Windows 11 to version 16.1, I can no longer start the app.I briefly see the black SONOS S1 logo and that's it.The logo disappears and the app is closed.There is also no Sonos task to be found in the task manager.A complete uninstall and reinstall did not change this behavior.I only use Windows Defender as virus protection.Deactivating this virus scanner for a short time made no difference, so that was obviously not the problem.I am at a loss, does anyone have any ideas?Many thanks in advance and best regards from the far north of GermanymeMyself

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Corry P
1 month ago
kenwardmab
kenwardmabContributor I
asked in Controllers and Music services

Connecting to a NAS Drive

Trying to connect to WD EX2ULTRA NAS Drive. Was getting an error that pointed to adding an entry to the Register which I did. However I still cannot connect.  Now get:Sonos was unable to add the music folderPlease check that the path to the folder, and the username and password if needed, are correct.Reason: Access to the shared folder “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes” is denied.This is successfully connected to iTunes on my PC running Windows 11.Have also tried with “\\MYCLOUDEX2ULTRA\Public\Shared Music\iTunes\iTunes Media” and just Shared Music.Please advise.

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kenwardmab
1 month ago
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flyingsmugContributor I
asked in Controllers and Music services

Sonos App Not Playing YTMusic or Sirius

I recently purchased a pair of Era 100’s, which I’ve been very happy with, but a few of the services I add to the Sonos App do not play. I have no issues with Spotify, Plex, Audacy, etc but I received an “Access Denied” error with SXM and “Unable to Play” with YTMusic. Some of my troubleshooting steps:deleted both services and re-added Re-authorized both services Rebooted Sonos system and my router Changed my DNS Tried to play via Windows and another deviceEach troubleshooting attempt ends with the same error. Any assistance would be greatly appreciated. Thanks!

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Airgetlam
1 month ago
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bjdContributor II
asked in Controllers and Music services

Cannot add songs to a queue or edit a queue with the new app

this cant be right ? tell me this cant be right 😅

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C
7 days ago
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TOrihuelaContributor I
asked in Controllers and Music services

Music starts playing after shutting down the system

My system has started randomly playing different speakers after they have all been shutdown. It may start one on a porch or it might start several. I just shutdown all music to all speakers and verified they were stopped and it randomly started one back again after a few minutes. 

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1 month ago
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Pabs58Contributor I
asked in Controllers and Music services

Spotify playlist I created can't be played on Sonos " grey" highlighted "

For some reason suddenly some of my Spotify playlists I created are highlighted grey and cannot be played on Sonos ?The playlists are OK on the Spotify app and they play  fine !Any thoughts ? Thanks 

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Corry P
29 days ago
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Reeves HouseContributor I
posted in Controllers and Music services

I used to be able stream my playlist from my phone

I use to be able to stream the playlist on my phone through my house system (Amp) and the Sonos app.  Not sure if an update eliminated it or not, but I can not stream the playlist that are on my phone anymore.  Is it just me and I need to do something different / new or has that been eliminated?

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controlav
1 month ago
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PellegpeltContributor I
asked in Controllers and Music services

stringray app not available anymore

I tried to connect to my stingray app through Sonos 2. I received a error message. I uninstalled stingray and when I tried to reinstall it, it is not available anymore in the list of music service. Please put it back? 

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106rallye
18 days ago
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SamsammContributor I
posted in Controllers and Music services

Sonos app bitrate show

Hello. Sonos user mainly for home cinema. I have an arc/sub gen3 and 2x era 300, a Panasonic ub820 player and 4K uhd blu-rays. it would be interesting to be able to display the audio bitrate in real time on the Sonos application, we already have the indication of the sound mode used (dolby Atmos truehd, multichanel pcm etc) but no bitrate values, also valid on the audio streaming 16 bits / 44khz @1.5mbits/s or 24 bits 48khz @2.1mbits/s for example.  please take account for future update.

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controlav
2 months ago
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Turn_it_upAvid Contributor I
asked in Controllers and Music services

New IOS app will not reflect any changes made

I downloaded the new app which was my first mistake. But when I try the to make changes in the system like group speakers, the grouping happens but the IOS app will not recognize it. it defaults to selecting the first speaker in the list and will not reflect any changes. Anyone else running into this bug?

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J
9 days ago
dani.w_nders
dani.w_ndersTrending Lyricist I
posted in Controllers and Music services

Does anybody have a Samsung Galaxy S24 and is using a SONOS WiFi speaker?

Hi all, I want to buy a Samsung Galaxy S24 but first I need to find out if something is possible.As described here: I have a SONOS Five​​​​​​ connected to WiFi.I know that some phones don’t let me control the SONOS volume unless I am currently in the Spotify or Sonos app. But Ideally, I could always control the SONOS Volume with the hardware buttons (even when it’s locked, for example)I know this problem doesn’t apply to iPhone.Can anybody w a Samsung S24 take one minute to test this out for me?I’d be eternally grateful. More details: Here’s the problem that I am facing with some other Android Devices:If I change the volume when the phone is locked or I am outside the Spotify or Sonos app, it just controls the phone ringtone volume. So every time I have to adjust the volume, i need  to unlock the phone, open one of the 2 apps, and control the volume. this does take up a lot of time because i need to adjust the volume very frequently. I already adjusted the settings as shown in the foll

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Corry P
1 month ago
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jimbob123Avid Contributor I
asked in Controllers and Music services

Device groups not on Windows

Hi allI might be missing something.On the IOS app I have an option to “create group”, where I can give the group a name, e..g Downstairs, and add in my Kitchen, Lounge and Dining Room devices. This makes it very easy to perform the same actions to all relevant devices.I cannot see any references to either this functionality, or the groups I’ve created, in the Sonos Windows app.Am I overlooking something?Thanks Jim

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controlav
1 month ago
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FutyoContributor I
posted in Controllers and Music services

external services in sonos app: titles of liked songs are trimmed to a specific length

When opening FE: soundcloud likes in the sonos app it does not show the full title of a song/liveset.See 500 - the boom room and 503 - the boom room. Would it not be possible to show the title scrolling horizontally un the app?

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F
1 month ago
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PueblothunderContributor I
asked in Controllers and Music services

What if you dont use/enjoy streaming services?

Bluntly speaking, the Sonos app update is making me consider leaving Sonos. I have heavily invested in my sound system but I can tell that the cultural move towards streaming services and not owning your music is phasing people like me out. I do not like Spotify or Apple Music or any of those services and hence why the new app format is useless for my needs and in fact makes it annoying to access my personal music collection. I understand that this is a toothless attempt at fighting piracy and owning physical media in favor of forever renting music media, but it should be noted that the new app is terrible for those of us who just want to stream our own collection via WiFi. What do you guys propose I do in order to get the best experience from using the Sonos app? I really don’t want to abandon Sonos but the app’s overall update direction is increasingly making it feel inevitable.

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W
9 days ago
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A.keremisContributor I
asked in Controllers and Music services

IKEA Symfonisk- Spotify not in S2

Hi there, we bought an IKEA Symfonisk wall speaker and it looks and sounds great. However, neither myself (android) nor my wife (IOS) can find Spotify in S2. We rebooted everything, changed networks, reinstalled apps, but nothing. It is nowhere to be found in the list of services in S2. My wife managed to connect Spotify with the speaker once without S2. Only once however. My Spotify sees the speaker but cannot connect to it. Keeps flashing and saying connecting... Anyone with a similar challenge or experience to help? BestAnestis

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Airgetlam
29 days ago
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RogContributor III
posted in Controllers and Music services

Moving or deleting multiple songs in playlist

Please, how can I move or delete multiple songs in a current playlist (like we could on a PC)thanksRog

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controlav
1 month ago
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Johnny LundbergContributor I
asked in Controllers and Music services

Add musicfolder

How do I direct my sonos app. to find my music folder on my Samsung phone?

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controlav
1 month ago
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Sid-HarthaAvid Contributor I
asked in Controllers and Music services

Sonos components vanishing from iOS app

So long time Sonos user. About 2 months ago I upgraded all my components to the newest versions. All seemed well for about 6 weeks. Everything seemed rock solid. Last two weeks components randomly seem to be disappearing from my system in the iOS app. They mostly disappear, sometimes reappear. If they don’t reappear I have to reboot the component, sometimes factor reset it. The totally weird thing is if music is playing on a component which it disappears the music carries on playing with issues. But I can no longer control the component because its vanished from the iOS app. Even weirder, the missing components on iOS do sometimes appear in the Mac app.My network system hasn’t changed for the past few years. LTE 5G router, wireless turned off, attached to Google Wifi Pro mesh system which is the only wifi supplier in the apartment.Anyone have any ideas what might be going on and how my future doesn’t involve setting aside a couple of hours each week to reboot/factory reset Sonos compne

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controlav
27 days ago
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MartinF.Contributor I
asked in Controllers and Music services

TuneIn not working since app update

Has anyone had issues with TuneIn since the app update? I updated the iOS app today and TuneIn wasn’t working, I removed it from my service and went to re-add it only to get an error message each time telling me to check my network connection.   My network connection is fine and other services are playing no problem. 

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A
8 days ago
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PerizosoContributor I
asked in Controllers and Music services

Sonos App suddenly stopped connecting to Tidal

I have a Sonos Connect and control it using the Sonos app on Android. Last week I stopped being able to access my Tidal service from the app. I tried re-authorizing, and got the message that it had worked, but when I returned to the Sonos app it said “”There was a problem adding the Tidal account. Connection could not be made.” I have uninstalled and reinstalled the Sonos app, have rebooted everything, have checked my Tidal account to make sure that it is functioning normally, but I still get the same result. Any ideas?

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Corry P
25 days ago
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jabe64Contributor I
asked in Controllers and Music services

How do I add tracks to Spotify/Deezer playlists with the new app?

Like others here, I am having loads of issues with the new app. I expect I may get used to it in time, but has anyone worked out a way to add tracks to Spotify/Deezer playlists with the new app? At present I can only see an option to “Save to Sonos Favorites”.  

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2 days ago
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GomapueyContributor I
asked in Controllers and Music services

AirPlay Code on screen suggestion

Hi i have Sonos 100, Sonos 300 and Sonos amp all connected to the same network (WiFi) but i cannot stream music thru AirPlay as it asks a the “AirPlay Code” - Enter the on-screen code for “name of the speaker”.My question is what on-screen? I’m streaming from my phone. I’ve reviewed other posts and says to uncheck the require password from AirPlay settings, but from which settings?

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controlav
26 days ago
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nielejContributor I
asked in Controllers and Music services

new app

Can you force the download of the new app? It is not appearing in the Google play store. 

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R
9 days ago
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LodiContributor I
asked in Controllers and Music services

Sonos S2 App Payment Screen

I’m trying to add an S2 Speaker.  Downloaded the S2 App and I cannot progress past the screen that requires a subscription monthly/lifetime.  I don’t want a subscription.  Just want to add my new speaker.  Can someone help?

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controlav
13 days ago
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