Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,889 Topics
  • 25,520 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3889 Topics

K
Kent_5Contributor I
asked in Controllers and Music services

Amazon Music streaming without consent

A month or so ago, my SONOS system started to stream from Amazon Music despite me not having defined it as a service in SONOS.Today I got a message stating that Streaming would be done from Amazon Music and that it would result in a monthly fee continously until being canceled by me.How is this possible? I have not signed up to Amazon Music nore have Iset it up in SONOS.It is totally unacceptable that a service like Amazon Music is being forcedly pushed out to customers like this.

7
K
4 months ago
M
Mr GCBContributor I
asked in Controllers and Music services

Sonos App keeps losing connection

I can listen to TuneIn, use Amazon music but the app keeps resetting and now wont play YouTube music, it keeps saying the songs are in the wrong format halfway through a song. Nothing has changed in my network set up

1
Airgetlam
6 months ago
Mike 6859
Mike 6859Contributor I
asked in Controllers and Music services

Cannot Add Music Library located on a WD Home Cloud drive to the SONOS S2 app

I have been struggling to restore my Music Library located on a WD Home Cloud to my SONOS system since WD issued the notice that the support was changing last August in an email.I have followed the instructions supplied in the two associated links, Answers 34991 & 50881 to the letter.The basic configuration of my system is as follows:Internet router with WD Home Cloud plugged into 1 port, and SONOS Connect plugged into 2nd port. and 5 various speakers connected via wifiFollowed the instructions for IOS products, using Mac (IOS Sonoma 14.2.1), iPhone (IOS 16.6.1), iPad (IOS 17.2)Using the SONOS App S2 (Version 15.11)I have even altered my Folder structure on the drive to reflect the instructions that have been given as follows:smb://WD Drive/Media Files/My Music/I created a local user as instructed for example, Localuser with a password LocalPW01But after every alteration or change to settings, I am unable to add to the S2 app my music library.The WD Home Cloud drive I can access on

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106rallye
2 months ago
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dakimContributor I
asked in Controllers and Music services

Application stopped working

Hi,I have a Beam, 2 One SL and Hub mini connected together for surround.For several weeks every works fine but from today the application stopped reflecting the sonos activity. The speakers continue working and can be controlled by buttons and/or via API but no data is received in the application on phone or windows.Could you help?Thanks,David

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Corry P
1 year ago
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CapeCodGregHContributor I
asked in Controllers and Music services

Can't get Sonos Controller S1 running on MacBook Air/Ventura/M2

Hi.  I just got a new MacBook Air with Ventura OS and M2 chip.  I migrated all apps including the S1 controller from my old MacBook.  The app started but I could not access my music library and it told me I needed to update.  Update attempts failed so I uninstalled the app, and now I cannot find an installation file to install S1 on Ventura.  Where can I find that file, and should I be able to get a “latest version” running on Ventura so I can use my Music Library again? Thanks,Greg

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Airgetlam
9 months ago
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SarnoAvid Contributor I
asked in Controllers and Music services

Sonos radio favourite not show on Favourites on app

A Sonos radio favourite, listed in the search results, does not show up in the list of Favourites (on the app).Other stations are okay. Only this Sonos radio station is missing.Unusually, in the Search result the Sonos station had a full page with a description and also alarge button to make it a favorite. If this helps.

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S
3 months ago
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reidisakiContributor I
posted in Controllers and Music services

amazon music keeps saying request failed

here is my confirmation number: 233176857 i click on amazon music and i get this:   

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Airgetlam
1 year ago
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LiveinvancouverContributor I
asked in Controllers and Music services

Connection is blocked by your computer's firewall

My Sonos 1 has been unstable since my internet modem has recently changed to a pure fibre wifi hub.  Very often I can’t access music folder, no Sonos Radio, cannot find Sonos 1 error.  I have unplugged hub, turned Sonos on/off, restarting computer each time one of these errors occurred. I have removed and added music folder a few times to get music folder worked until tonight I am seeing this error message “Sonos was unable to add the music folder. Connection is blocked by your computer firewall options.” I checked firewall and Sonos is in enabled to received incoming connections. Restarted computer [imac] a few times and the error persists. Has this got to do with the IP address since the new hub. Any solution or do I have to call tech support? 

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Corry P
1 year ago
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User443206Contributor I
asked in Controllers and Music services

Playing Music from Laptop or NAS

I'm having difficulty connecting my Sonos to my Music Library. My laptop is on and the network can see all Sonos devices. However, when I put the path in (\\mycomputer\shared\music) it simply says my computer is not responding. The folder 'Music' is shared to Sonos with full permission but it's just not responding

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Annazel S
3 years ago
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FlorisdemanContributor I
asked in Controllers and Music services

connection problems

Hello community,I have my sonos wired to my Linkys wifi system. My phone never has problems with connecting to Sonos. However, my girlfriend regularly is unable to connect to sonos, although she is on the same wifi network.Any idea what can cause this problem? Moderator Edit: removed pictures with serial numbers

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Corry P
11 months ago
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LamikerTrending Lyricist I
asked in Controllers and Music services

Speaker Order S1

HelloMy question is:What determines the order in which the speakers appear after I group them? I have 6 connects with 4 speakers so 24 speakers total. So in the room called kitchen I have 4 speakers in the room called bedroom I have 4 speakers etc. 6 rooms x 4 speakers... When I start with kitchen, then add bedroom, then living room the sonos S1 app ignores the order I choose them in. So when I go to adjust the volume the kitchen will appear towards the middle of the speaker order even though I want it to appear first. Meanwhile the office will be at the top of the order even though I want it to appear last, (for example.) I have tried alphabetical order, numerical order, rebooting each device in the order I want them in, asking s1 to please respect the order I choose, moving the connect boxes from one amp to another, bringing them closer and further from the router, using optical cables on some of them and not others, I cannot figure out how S1 determines the order except -I know that

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Stanley_4
6 months ago
A
AltairContributor I
asked in Controllers and Music services

Stingray service

The last several days (perhaps even a week) I have gotten no sound when I selected any of my saved Stingray stations.  Yesterday I noticed that the Stingray service is no longer even listed among the services offered.  I really like their music stations.  What happened?

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106rallye
4 days ago
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82ClaireHContributor I
posted in Controllers and Music services

Can't play music reliably.

I have several problems: The music from the library skips regularly, some of my players keep on disappearing and reappearing from the app and the app says "cannot browse music" or "cannot play music". I don't have any device that could interfere, I have changed channels to 6 and 11 with no improvement.We have 3 Play:1 systems and are getting very annoyed with all the problems we have. 

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Paul A
3 years ago
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StevenJam82Contributor I
asked in Controllers and Music services

Error in connecting to BBC sounds, spotify and Amazon music

Hi,  I am subscribed to Spotify, BBC sounds and Amazon music. I have previously been connected on Sonos with them, however Sonos told me they were no longer connected and wil not reconnect with anything. It will go through the process of authorisation, I'll get a positive answer from the host company, but on returning to the Sonos app, it tells me that there was an error connection. Images below of the two replies. How do I connect the above services?  

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Airgetlam
11 months ago
P
Pretty Fly for a Hi-Fi
asked in Controllers and Music services

Sonos ERA 300 disconnects from Spotify after pausing music

Hey all, Recently purchased my first piece of Sonos kit (ERA 300) and absolutely loving the sound quality but i am having one issue that I am hoping the community can help with. When I play music from my Spotify iPhone app to the ERA 300 via Wi-Fi (good quality internet connection) it connects quickly however sometimes when I pause the music for 10 minutes or more the connection between Spotify and the speaker drops. Meaning I have to re connect my phone to the speaker device again. Does anyone know how I keep the connection active after pausing the music for a period of time or is there some default auto disconnect setting I may not be aware of ? I did read somewhere that my wi-fi could be automatically switching channels and causing the issue but im not sure... Any help would be appreciated.

1
G
5 months ago
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popoContributor I
asked in Controllers and Music services

usb attached to vmg8825 router

Hello friend. I just acquired a vmg8825 router and attached my ext hhd with my music files to it. I can see all the files from my Mac and from my iPad, but sonos can not find them.  pathway ought to be 192-168.1.1/ nmt/ usb2_sds2/sonos or any variation of this. no way can I make it work.  Please help!

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P
2 years ago
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steveleachContributor I
asked in Controllers and Music services

Unable to play some stations through Sonos

There are some stations that are on radio.net that I can stream on my cell phone, but won’t stream using Sonos. For example, “Dimensione Jazz” (Italy) - if I press the play button on Sonos, won’t stream the station.  But I can start the station on my phone and AirDrop it to my Sonos devices.  Any idea why?

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Airgetlam
3 years ago
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GhostriderContributor I
posted in Controllers and Music services

Does Sonos update cause Connect Skipping?

Sonos Connect suddenly started skipping last week after the release of 14.0.4. It won’t play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that plays fine and does not have this issue. Does anyone know if the Sonos Connect is suffering from software obsolescence and must be replaced by the Sonos Port?

5
G
2 years ago
G
guitat manContributor I
asked in Controllers and Music services

sonos app not showing dolby atmos

app not showing dolby atmos

3
controlav
1 year ago
T
two_stoneContributor I
asked in Controllers and Music services

Music Library Settings

My music library is located on a external hard drive, I would like to reset the paths that are already set to add further music selections. However, when I open “Music Library Settings” all I can see is Desktop

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Corry P
1 year ago
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RRodell311970Contributor I
asked in Controllers and Music services

Network Bandwidth Insufficient to maintain playback buff. Nothing NEW!!!

Suddenly, this just started happening.All speakers are wireless.  I am connected to a WiFi Matrix (Orbi).The external connection is awesome.The internal connection hasn’t changed - no new devices.I am at a complete loss as to how to debug.  I can’t change the SonosNet channel.I also don’t know how to change the Sonos WiFi channel.The TV works to the Playbar and then to Play:1 / Subs.It is just internet playback… I am running Sonos2. I have googled the forum and didn’t find any recent reasons for this to happen.  Or the ability to debug.

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R
3 years ago
A
ArcherContributor I
asked in Controllers and Music services

Sonos app disconnects from system

Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.

1
Airgetlam
3 years ago
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SarnoAvid Contributor I
asked in Controllers and Music services

Sonos Radio "Quiet Classical" missing from menus

I can’t find the “Quiet Classical” station listed in Sonos radios menus on the Android app. However I can find it by using the app’s Search.I can add the station to “My Sonos” from Search but its icon is shown as washed out.Is all this a bug? How can it be fixed so the station is fully listed and has a proper graphicicon?

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Corry P
1 year ago
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William OBContributor I
asked in Controllers and Music services

Connection issues

I am having connection problems over the last few days. My music is controlled on an iphone 8 via Apple music. When i navigate to my playlists i am getting two error messages "there is a problem please try later" or if i access a playlist "unable to add songs to the queue" I have recently updated my Apple software to iOS 14.2. Are there any issues with that?

1
Annazel S
3 years ago
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eprparadoxAvid Contributor I
posted in Controllers and Music services

Stitcher login credentials failing on Sonos but nowhere else

This appears to be an issue many users have but hasn’t been resolved under any post.  I can login to Stitcher through the Stitcher app, and the web interface.  However, when I try to add that service to Sonos, upon entering my login and password i get the error “The Stitcher server did not recognize your login information”.  I am using a password manager and have confirmed multiple times that the login information is indeed correct.  Diagnostic submitted, confirmation number 730839779.  Suspect that Sonos may be doing something to process the password before it’s sent to Stitcher.  I can change my Stitcher password if need be (ie to not include special characters or whatever), but if that’s the case I need to know that’s what’s happening on Sonos’s end.  Many thanks for any assistance/information! 

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G
3 years ago
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