Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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I’ve been using the Sonos/Spotify service for years with no issues and recently, seemingly over night and for no reason I am unable to play Spotify through my Sonos system. Occasionally I am able to play 5 seconds but then ‘connection to Spotify lost’ notification pops up, extremely frustrating. I have read all the related articles, reset everything but have been unable to resolve the issue. Can anyone help?!?
I was having the problem of Sonos stopping to play from my music library on my Android phone when the phone screen locked. It always happened at exactly the same time intervals. As soon as I would wake the phone, the music started again through the Sonos speaker, and it looked like the app had been playing the music all along.After reading this string of someone with the same problem at https://en.community.sonos.com/troubleshooting-228999/sonos-stops-playing-from-android-library-never-was-the-case-before-6829163 and someone else on another string suggesting it was Wi-Fi related, I remembered that my android phone has different settings for power management for Wi-Fi.Here’s the fix in my phone settings that worked for me:Settings / Wi-Fi settings/ Advanced. Scroll down to View More. Changed Keep Wi-Fi on During Sleep from “While Charging” to “Always”. Thought I would share in case this could work for others as well.
HiI subscribed to this, free trial at the moment but I still have ads and cannot skip tracks.Have I missed something?The S2 app shows Sonos Radio HD stations so it’s definitely enabledTo clarify, my S2 app is fully up to date and I have done a reboot of all speakers. Seems to be the same. Still have ads and can’t skip tracks but it does say ‘Sonos Radio HD’ on the station itself. Cheers
I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?
Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.
As Sonos don’t seem to want to, lets try and consolidate the TuneIn UK problem into one master thread.What we know: starting last Thursday, TuneIn in the UK started blocking all foreign radio stations. They did this because of a lawsuit they lost in November 2019.Some have also claimed that Sonos Radio is also affected.The known work-arounds are:Add the direct streaming url of the station to the Sonos system (only available to PC and Mac users detailed here Try a different radio station aggregator (eg radio.com)
We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well what to do if you encounter an error message. Please feel free to contact one of our support technicians if you need any assistance throughout. Or you can ask the community for help. Quick Tips The steps below are common fixes for a variety of Sonos update errors. Try going through these steps first before looking for your specific error in the next section. Retry the update Try starting the update again from the Sonos app.If you control Sonos with more than one device, you can also retry the update using a different Sonos app. Reboot your router Unplug your router from power, wait 10 seconds, then plug it back in. When your network is back online, try updating Sonos one more time. Rebo
Up until now I have been able to use my Synology NAS music folder as my Sonos Library. However, I have just upgraded my NAS set up to a model DS220+ and am now, so far, unable to get my Sonos to establish a connection and am getting the dreaded “Unable to add the music share ……. to your music library (900)”.Any suggestions please ?The new NAS uses the btrfs storage system. Could this be my problem ?
I have five Sonos speakers and everything worked beautifully until about a month or so ago. Anytime I want to play any of the music on my iMac hard drive I will get a message that either “music is not encoded properly”, access to music is denied, or if I am able to get something to play it now skips like crazy and is not listenable. I spent two hours with Sonos tech support rebooting routers, computers, and reconfiguring settings only to get to the point where they will look into it and e-mail me if they come up with a solution. I reloaded the app and re-indexed the music library and that didn’t fix anything. BTW, when I play the music from the JRiver software on my computer it has no problems. Also, when I play music from SiriusXM or Pandora through Sonos there are no problems.I have over 300GB of music on my computer and would love to have the flexibility to play it wherever I want in my house. Sonos gave me that flexibility until recently. I really hope this can be resolved a
I used to have Pandora playing different stations in different rooms of my house for years., but I started getting the “someone else is listening to you account” recently. I have a family account. I am not trying to stream from different locations or with different interfaces (phone, computer, sonos) with the same user. I am only using Sonos. I emailed Pandora about this and their response was that it was a bug and that they have since fixed it. Only one stream is allowed. Grouped speakers can play the same stream, but you cannot play different streams in different rooms. This is highly disappointing and annoying to me. Do other services allow Sonos to play different streams in different rooms?
Hello!I have half a dozen playlists, originally made in iTunes, that disappeared when we transferred the music library onto a separate storage unit (NAS).The funny thing is that Sonos still sees them and we can play them by choosing them in ‘imported playlists’. The NAS music library is the only source for the Sonos, and yet we cannot find these playlists on the NAS ourselves!What I really want to do is to find these playlists on the NAS, so that I can re-import them back into iTunes.Can someone clever please point me in the right direction, all my online searches on this topic only throw up irrelevant results for this situation!Thanks in advance!
For the past few days I cannot reliably connect to SiriusXM on any of the apps (Phone, iPad, Mac desktop). When I browse for SiriusXM channels I get messages like “unable to connect..” and sometimes “unable to play.. not encoded correctly” or “digital rights management … encoding not supported”. On a couple of occasions the music will start and play for a few seconds, then the “connection lost” message will appear. I have rebooted the Network and killed/restarted the Apps. I have also removed and then re-added the SiriusXM account to my Sonos - none of these have fixed the problem. I checked the on-line Sonos status - and that shows that SirisuXM is up and running with no problems. I don’t have any problem playing SiriusXM from their native App on my phone - so this problem appears to be limited to Sonos. Any advice?
I recently bought a new MAC and updated to S2 in Sonos. My music library consisted of CDs that I ripped into iTunes and LPs that I digitized and downloaded into iTunes. All these wma4 files are kept in one main folder on an external hard drive. I was able to connect S2 to the library but the songs that I digitized myself are not connected to their artists or to their album titles; there’s just a long list of songs that are listed alphabetically. What do I have to do to get S2 to recognize the tracks in the format that I need to make them playable in a useful way? I’ve contacted both Apple and Sonos Tech Support but neither of them were any help, both saying that it wasn’t their problem.
I use the Calm app every night to help my son drop off to sleep. Tonight Sonos said it was unable to browse the Calm app. I removed the app service and tried adding it again. I was asked to authorise the app by signing in (I was already signed into the paid for version of the app). The sign in page just kept looping and wouldn’t accept my login. Each time it took the login it then recycled to the blank login page and Sonos said it was unable to add the service. Any ideas?
I’ve seen a couple of older posts on this topic with no apparent resolution, so not holding my breath but hoping there’s a hack to get this working:I run MediaMonkey version 4, which can act as a UPnP server. I have that enabled, and can “see” the server in my Sonos system, and access its content. Problem is, in the Sonos app (S2 on android tablet) when you pull up an album or a playlist - anything with more than one track - you can only select one at a time to add to the play queue. There is no option to select “play now” for anything except a single track. Obviously not a useful user interface.Yes, there are other ways to skin this cat (e.g. replace the MediaMonkey server with the Sonos app on the computer with the music library), but then I lose direct access to the playlists in MM. So would really like to get this working, and can’t believe someone hasn’t figured this out…Any info appreciated!
I am having trouble searching songs using Deezer through the SONOS S1 app. This happens in either the mobile or PC apps. Other services like Spotify seem to be working fine.Search with other services like Spotify seems to be working fine I installed the service, have all my playlists and can browse all my songs.Can browse in deezer. It looks ok and works However, when I try to search for a specific artist or song I get a message saying “there was a problem searching, please try again”When searching in deezer I get an error message Any one is having the same problem?I already tried resetting the controller, changing the country in both the SONOS and deezer accounts. Sometimes after I change the country, the search service works but for a short period of time. Thanks in advance
So I got a bunch of IKEA Sonos Speakers and I can simply not use them. The software is a huge big bug.How do you guys get you speakers to play anything at all, let alone the song you wish at the speaker you wish?Why is it after 7months STILL not possible to sync a premium youtube account to Sonos, it keeps asking for a premium account!!!Silly silly software, this is a shame as the speakers are of descent quality for the price. With the small hitch you can not use them. I’ve sent many many buy reports via the app, registers for beta program, keep asking for support but no, filled out many many of these feedback sheets about things not working, nothing all quiet not a beep from Sonos.
I bought my Sonos to specifically play music from a NAS where I have stored all my CDs/music. The internet radio is a welcome bonus. This system has worked well for probably over two years and provides a great sound in the kitchen where I tend to spend much of my time. Suddenly the Sonos refuses to connect to the NAS. I’ve deleted the path using the app and attempted to reinstate it with no joy.My path:\\Server1\Public\MusicI’ve set my NAS to a fixed address - no difference.I’ve tried using the NAS ip address - no differenceI’ve tried //ip address/public/music/SONOS was unable to add the music folderPlease check the path to the folder and the username and password if needed are correct.Reason: The computer Server1 is not responding.Sever1 responds to my laptop, my Raspberry Pi, my Mac Mini - I can play music from the server on all of these devices.This path works if I drop it into Chrome. It is also the path that is used on my Rasberry Pi based system in the lounge.The Sonos is quite
I have a Sonos One, Beam & Move. All are run from wifi.I have always had issues with wifi and connecting to my Move. For this reason, I bought a tp-link to give a better signal on the ground floor of my house. Since this, the connections have been brilliant.However, I recently started using Amazon Prime as a streaming service. I added this successfully to my Sonos app and started streaming. The 1st occasion that I used the service, it worked well for about 30 minutes and then just stopped. I got the dreaded ‘Unable to connect to Sonos’ message and after switching off and on managed to obtain a connection. I thought that this was just a glitch so ignored it. However, this has now happened every time that I have streamed using Amazon. Everything works perfectly well to start with and then after an arbitrary time (usually between 30 and 60 minutes) it simply stops.This morning whilst I was using the service, I checked my app to find the ‘cannot connect to Sonos’ message on my phone wh
Every day I am receiving the Sonos App errror message on my iPhone of “Unable to play Pandora access is denied”. Each day I have to re-athorize my Pandora account to correct this issue. Can SONOS please tell me why I have to re-authorize every day, this is such a hassle.
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