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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,623 Topics
  • 52,689 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7623 Topics
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Scout11Contributor I
asked in Controllers and Music services
Why wont Sonos app let me add Apple Music?

Again, another issue post update to the app. Apple Music searches would not let me play music through the iPad or my iPhone. I tried removing Apple Music from my services in the app and then re-adding it to the Sonos app, but I met with a “something went wrong. Please try again” message.  I’ve attempted to do this using both my iPad and my iPhone.  WHAT ACTUALLY WORKS SONOS?  Your entire ecosystem is in shambles and I can’t even use it.   

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4 months ago
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Scout11Contributor I
asked in Controllers and Music services
System not working, rooms failing, searches failing, devices disappearing

I feel like I’m an echo in here as many have experienced the same issues.   Ever since the new app rolled out, my Sonos system fails to work 75% of the time.  Sometimes devices and/or rooms simply have vanished off the app.  Sometimes I’ll try to search and play music and it’ll just spin and eventually fail saying something went wrong, try again   Every time I try to use my system, it’s something.  It’s been a very long time since the good days where I could just fire up some music and have the system play thru the desired devices without issues.  I’ve restarted my internet, I’ve unplugged modems and routers, I’ve unplugged devices that I can.  Many of my devices are mounted or secured in locations where I can’t just keep accessing them every single day to mess with this crap.  I had a group of friends over last night and we had to pull out some tiny portable $50 Bluetooth speaker for music for us all because the $5000+ worth of “high end equipment” I’ve purchased over the years wouldn

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4 months ago
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eraserheadContributor I
asked in Controllers and Music services
Playlist only plays one song at a time.

After update of May, 2024, Sonos will only let me play one song at a time from “Top Songs” playlist. How do I resolve this?

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2 months ago
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OhakarenContributor I
asked in Controllers and Music services
TuneIn for Sonos

I’m a TuneIn Premium subscriber and I’m not able to open TuneIn Premium (commercial free) stations on Sonos. Why?

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3 months ago
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Franky1965Contributor I
asked in Controllers and Music services
new Sonos update

Hi,We just recently made the update of the new Sonos version ( not very good by the way) and we lust all of our Sonos playlist, why ?

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4 months ago
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HonestThiefContributor I
posted in Controllers and Music services
The new app doesn't do ANYTHING well

First, it can take up to 60 seconds to register any of my devices. I just have to wait to connect to literally anything.Second, grouping is a damn nightmare. It was simple and easy and now I have to search everything to find anything. Third, the room groupings now require you to slide right? So much worse. Fourth, connections are difficult to begin and end. Connect my office speaker? Better give it a minute or two if I want to switch it to my bedroom, sometimes playing two different songs at the same time. Both from my device. Don't even know how that happens.Five, the entire design became chunky like its 2006 or something. Like I'm a play school child.Every time I want to play music I have to fight my damn system. No joke, I'm looking into other options. Almost impossible to use without overwhelming frustration. Running cable from my record player would be preferable.I don't need replies to this, I'm just about ready to throw my phone across the room every time I want to listen to my

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4 months ago
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MELCON26Contributor I
posted in Controllers and Music services
shocking app update

I had issues with the old version of the app as it was so slow. This day and age, with a company with all the tech that sonos have why and we having to put up with such ​​BAD (being polite) app. Is anyone looking to rectify the issues everyone is reporting. Looks like take your money and run. Everything is so slow and takes 2-3 minutes before anything plays on a speaker. The design of the new app is a mess and unclear. Because of the lag you press buttons which don't do anything. I purchased the move 2 to add to my system and unless I use alexa to play music I may as well not bother.

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4 months ago
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HtorrensContributor I
asked in Controllers and Music services
sonos doesnt recognize my account as the owner

Sonos logged me out recently, and I when I went to reset my password on my associated email - I noticed it wasn’t verified. So I resent the email but never received it. So I changed my email address, verified that email address, and logged in successfully.  But now Sonos does not recognize my account as the owner.  The same account number is associated with me new email address. Was hoping to not have to factory reset everything and start over! 

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4 months ago
altanantal
altanantalContributor I
asked in Controllers and Music services
unpair stereo on new app

Cannot unpair stereo on new app !! ( the faulty new one …. )  - no option to do it . ; I have preserved on my tablet the old app but cannot unpair - it says I have to upgrade to the new one to have this functionality … .. wich on the new app ( on my phone ) it does not exist …. 

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altanantal
4 months ago
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The DuckContributor I
asked in Controllers and Music services
Can't add all "top tracks" or "artist radio" lists to Tidal queue since new SW update

I believe the new update has an issue with “top tracks” and “artist radio” when accessing Tidal.  I can’t find any way to add all tracks to my queue, only one track at a time.  The workaround of using the Tidal Ap (versus the Sonos Ap) then picking your Sonos products for output works, but this is an awkward workaround.  Please either fix this bug or let me know how to do it!  I am using my iPhone/iPad to access the Sonos Ap.Thank you

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3 months ago
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ECkawaContributor I
asked in Controllers and Music services
music library and amazon music installation

Just installed a beam and era 300 system. I’m now trying to install music library from an iPod as a source. Also, I can’t find Amazon Music as an option when trying to add a music service. 

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4 months ago
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CaboContributor I
asked in Controllers and Music services
The third update is killing me.

1. After latest Sonos update voice control with Alexa doesn't connect to Sonos Even though Alexa confirms (playing on Sonos).2. When I open my Sonos app also says not connected after restart the apt a few times I get the app find me to respond.3 When it is connected and I try to adjust the volume throughout the home The app volume fluctuates up and down for about 30 seconds and doesn't respond so much to where I would like the volume to be.4. Speakers cut in and out and when streaming the music for about 5 minute.5. When they have multi-room speakers playing and I would like to adjust the tone base / Treble.

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4 months ago
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fenster44Contributor I
posted in Controllers and Music services
Mobile App: clicking a Sonos favorite should immediately play that favorite!

Please, Sonos, the mobile app should immediately play a Sonos favorite when I click on it! Why does it bring up another page on which I have to press play? If it’s a favorite, probably safe to assume I want it to play when I click on it.

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Corry P
4 months ago
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TeeceeeeeeeContributor I
asked in Controllers and Music services
any tips for adding a device to wifi using the new app?

Seeing as we have to wait u til sometime next month to change WiFi settings which I needed to do, I’ve reset my speakers to setup the WiFi. the trouble is, setup fails once it gets to the password part and tells me to use Ethernet which I can’t.  anybody found a workaround or do I have a dead system until Sonos fixes that?

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4 months ago
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FlashsuperstarContributor I
asked in Controllers and Music services
OS error message

Message; OS on this device is no longer supported. iPad Air 2 using version 15.8.2, Sonos OS 2 version 16.1. How can I fix?

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Bumper
4 months ago
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bchar.v1254Contributor I
posted in Controllers and Music services
Era 300 not finishing setup or connecting to WiFi

Since the new app update, my Sonos Era 300 will not complete the setup process. I have tried connecting it to 4 different WiFi networks and creating a new Sonos account to change ownership of the speaker, but nothing is working. I contacted Sonos support and they told me it was a WiFi issue since I was using a public WiFi network at my university. I have tested this theory and found that this is no longer the case. I have used private and public WiFi networks to set up this speaker and none of them have worked. I have reset the speaker about 20 times trying to solve this issue and nothing is working still. I had the speaker connected before the new app update to my public WiFi network and now it is no longer working. Is there any fix to this? I know some people have had positive results with changing the security protocol of the WiFi network, but I can not do this since it is a public network. Does anyone know how to fix this issue? Or if it is an app issue, does anyone know when this

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3 months ago
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D B CooperEnthusiast I
posted in Controllers and Music services
floating text

Well since the app is all screwed up anyway I thought Id take a chance and “update” it again with the newest batch of bug riddled code and guess what? It’s no better, in fact now I have “floating text” that scrolls down the Home Screen of the app. Nothing seems to be fixed. Speakers are still randomly selected. Even though I’ve de-selected speakers they return to be selected. Volume is way too slow to respond to input changes. My music database is still no where to be found. This is a disaster and Sonos is doing nothing to help the customers.

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UKMedia
4 months ago
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HenkiepenkieContributor I
asked in Controllers and Music services
her autorisatie

De laatste tijd geprobeerd om op de Sonos radio te krijgen. Helaas moet ik telkens opnieuw autoriseren en telkens een foutmelding. wie weet hoe ik dit op kan lossen  ?alvast bedankt!grHenk 

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4 months ago
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GahamHeadliner I
asked in Controllers and Music services
How Easy Is The New App To Use?

Sonos launched this with all if the buzzwords that companies use for their New Apps. Intuitive, clean, easy to use, logical, etc.But what do the posts here and our own experience tell us.Well I for one have fallen into the “music starts in the wrong room” problem.Forgetting all of the missing stuff, the fact that so many of us are struggling to simply start music in the right room using a completed function raises the question I raised here.In my opinion the New App is no better than the Old One in terms of ease of use because until you know how it works it is no easy to use.

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4 months ago
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KeithLPTrending Lyricist I
asked in Controllers and Music services
Sonos not responing to any controller (iOS or Windows)

As if this new Sonos iOS app wasn’t bad enough, we have now lost control of our Sonos system it seems.First, I could not stop music from playing on any iPhone in the house. The play/pause icon would toggle on screen, but the music just carried on. The only way I could stop it was to use the Windows controller, where play/pause would also not work, but deleting the music from the queue worked.But now I can’t get anything to play. The selected song is moved to the queue and the icons suggest it is playing, but it is not.So the whole system is now non-functional. Any suggestions welcome...

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UKMedia
4 months ago
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jreddawayEnthusiast II
posted in Controllers and Music services
July App Update - run a Poll to help devs understand/collate user input.

-- Sorry, this is posted in the wrong category, but the form would not let me select the right one, questions etc about the new app.  Read on.... ---A few weeks in, it is clear that the developers of the May update have little experience of using a local Music Library, and perhaps little interest in facilitating it. Many of the users who are active on this forum - particularly since 7 May - have years of experience with the app and strong opinions as to how they would like to interact with their Sonos systems through it.Although Sonos say they pay close attention to postings to the forum, it has to be impossible to keep up with the avalanche of comments and suggestions the "upgrade" unleashed and to collate them into a useable format for their programmers to use.I suggest that Sonos set up a Poll on the forum through which users can "vote" for the features which they would like to see in the promised July update. While such a Poll might not be in time for the July update it would at le

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4 months ago
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NARMusicContributor I
asked in Controllers and Music services
New app won't play Apple playlist

Trouble with the new app and Apple Playlist. Example: I have a Taylor Swift Essentials playlist from the pre-updated Sonos app. Used to have no problem listening to it. Now, I can see all the songs in the playlist listed, but when I hit “play,” it will only play a mix of songs that aren’t even on the playlist. It’s similar to what you’d expect from Pandora when you select a station and you get songs similar to an artist that the playlist is named. I want to listen to only the artist’s playlist when I go to my Apple Music app.  I can’t figure out how to work around this? Is it even possible to do so?  This app is trash.

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4 months ago
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philmarsContributor I
asked in Controllers and Music services
Sonos Application with Play1 and WIfi

with the new applicatio Sonos I can’t find my Play1 with wifiI tried with success once with ethernet, but impossible to connect them on my wifiI’ve alse have 3 Play5 (1st gen) with the sonos1 application and it’s working well I added my Play 1 but next the application don’t find any Sonos SystemPlease advice about new App / Play1 / wifi configuration thanks

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3 months ago
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mxcrashContributor I
asked in Controllers and Music services
New app shows content and system but have to go to computer to play anything

Hello,     as everyone did allowed the app to update on my phone,  no advanced usage just turn on music to play.  I see all my play lists, for some reason it always defaults to my bedroom where early in the morning on the weekends when i try to get things done is not where i want to play music.  Then i press the button to play.. NOTHING… have to go to the computer app to get anything to play to my sonos system..   This was a simple app through the past updates any advise??

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4 months ago
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sbiniContributor I
asked in Controllers and Music services
installer - several systems not working

I am an installer of several Sonos systems and it appears none are working this morning?

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4 months ago
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