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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,622 Topics
  • 52,685 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7622 Topics
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TatchaContributor I
asked in Controllers and Music services
Je ne peux pas connecter ma sonos ray

Je n’arrive pas à trouver mon produitModerator edit:Google Translate-I can't find my product

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T
4 months ago
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LobsterContributor I
asked in Controllers and Music services
volume adjustment - dont buy Sonos

I have been a loyal Sonos customer for at least 15 years, even invested in Sonos arc which is not cheap.Removal of the iPhone hardware buttons for volume control is a disaster.i have read all the arguments about blaming Apple etc. I just don’t care about this blaming each other. I am now looking to get rid of my Sonos system.m and would advise those looking to check other systems into this issue is fixed. no button volume control is a show stopper for me.the volume always comes on too loud and it takes too long to find the in app slider to adjust the adjustment slider is useless - not easy to adjust.the only time it is ok is when I am using TV with Arc - tv remote works well.all our music is Spotify. I would choose WiFi speakers that allow volume control from the iPhone buttons. a very sad Sonos customer. 

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buzz
2 months ago
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Wolverine93Contributor I
posted in Controllers and Music services
Three Things Nobody Needs

[redacted] [redacted] A new Sonos controller Actually some people do want more of 1 or 2 but nobody wanted Sonos to “fix” the perfectly fine controller app. What a debacle but the pompous hubris of CEO Spence (uh I guess we should have communicated the roadmap) and CPO Bouvat-Merlin (took courage to launch a new UI) is insane. You guys don’t get it. After hustling us thru the S2 upgrade to now punk us all on this new controller so you can get the headphones shipped is a humiliating kick in the crotch to your loyal user base including this one of 20+ years. Too many FUBARS to list so I’ll just leave it at this - will no longer buy Sonos. 👋Moderator Note: Modified in accordance with the Community Code of Conduct.

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jgatie
4 months ago
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kgermanContributor I
asked in Controllers and Music services
Disappearing WiFi zones on Orbi Mesh Network

I have thousands of dollars of Sonos equipment throughout my house in 7 or 8 zones.  The ones that are not hardwired have disappeared from the app.  I am running an Orbi RBR850 router with 3 satellites.  Rebooting the Sonos devices and network/router have done nothing to resolve this issue.  Updating router firmware did nothing to resolve the issue.  No other devices on my network have any issues other than Sonos.  Best I can tell, I now have about $2,500 in Sonos equipment that I can’t use because the system can’t find them.I need help resolving as soon as possible.

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K
4 months ago
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Paul AsplundContributor I
posted in Controllers and Music services
Please share your workarounds for the terrible Sonos app!

Been a loyal Sonos user since 2013 and this latest app is wreaking havoc on my listening. The lag in the volume adjustment is really bad. The only part of controlling the audio that seems to work is the mute, which is the only way to prevent potential hearing loss and wincing looks from everyone in the room.Like many Sonos users, listening to music is one of the most important parts of my day and, living in a 120 year old house, accessing it in whatever room I’m in is a luxury that Sonos has afforded me for years. Not any more.So, community, what are your workarounds? I run everything from Tidal using Airplay to connect to Sonos. I tried running everything from Sonos but the interface is too clunky.

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AlexPermit
3 months ago
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MissionspartaEnthusiast II
posted in Controllers and Music services
new App and Help with Network

I'm one of the guys that after the new app uodate, I get constantly portions of my system not showing or the entire things as being said to be not on the network. I have Sonos tech pointing at Google (that's my router) and Google techs pointing at Sonos. I'm 99% positive it is Sonos because this entire set up has worked fine for years until exactly after the app revamp. What I have happening is that when I look at the devices on my Google router, I see things like it showing 2 subs, 1 online and 1 offline....I only have one sub. Then even when I have all speakers showing up and working on the sonos app and physically working, the Google home app wil  contradict that and say half my speakers are offline. Non stop I am getting contradictions between the two. From not agreeing to home many speakers are online to it claiming multiple versions of a speaker. Does anyone know what this points to or which spectrum is more likely the cause?

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4 months ago
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chrunckTrending Lyricist I
posted in Controllers and Music services
Sonos doesn't want us to choose what to listen to

It's becoming clear that based on the past few updates, Sonos does not want its users to choose what to listen to.1. They removed the ability to add anything to the queue. 2. They removed the ability to play from your local library (definitely on Mac, not sure about Windows).3. Did they also remove voice controls? I thought I heard this, but maybe I misunderstood. These things all point to one thing: they don't want you choosing your own music. They want streaming services to be the only convenient way to listen to music without interruption. I assume this is intentional and they are pushing people to streaming/radio services because they get a financial incentive of some kind based on the number of users. It's too consistent to be anything but deliberate. 

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J
4 months ago
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OreodogContributor I
asked in Controllers and Music services
new crappy app

Is there a way to add songs to a “que” as I used to be able to? now the only option I see is to replace! How can I add songs to play one after another or jump to next up.

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4 months ago
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Jennifer WContributor I
asked in Controllers and Music services
Apple Music

How do I shuffle & play songs on Sonos new app in my Apple Music Songs list?

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Ken_Griffiths
1 month ago
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Timothy TroutTrending Lyricist I
posted in Controllers and Music services
Sonos app update disaster recovery game plan

When is Sonos going to fix the mess it has created with its latest app update? The inventory of its shortcomings likely outrun the space provided here, but a couple of key cockups are:•it cannot find any of the playlists I trusted it to store for me over the past five years;•it offers no way to create new playlists;•it offers no way to save queues to make new playlists, although at this point the thought of investing time to create a new playlist that likely will be lost is too frustrating to contemplate.So far customer service to deal with the app ineptitude has amounted to promises of patchwork fixes somewhere in the future. What are we to do in the meantime? Hope that the same team responsible for the original mess will come up with a solution? That is extremely unlikely. The best gauge of future actions is past actions.Also extremely unlikely: continued use of Sonos equipment or its system. 

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sigh
1 month ago
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bluzhd1Contributor I
posted in Controllers and Music services
latest update

I got the same problem like everybody else after recent update can’t connect my music folder to sonos. After 2 ½ hrs on support phone nothing   I am bejond pi$$3d. They refered me to apple. Haha you screwed up the update you fix it and bring out a new update !!!!!!

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4 months ago
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James SoukupContributor II
posted in Controllers and Music services
New App Update a fail or am I missing something?

Ok so I have been a fan of Sonos and even bought some stock years ago but what happened! This new app is tragic.  I would like to know why Sonos didn’t release this new update to the Beta community to test out like they have some of the last major changes.  If they did they may have been able to solve what I have seen is one of the biggest fails by the new app and that is simply adding music to a queue that you are currently listening to. I haven’t even tried making a new playlist yet but now I’m wondering how to do it at all. Do you have to fabricate some offsite folder that has a playlist in it that you’ve struggled hours to make hoping you don’t hit the “replace the queue” button or do you have to do it by voice control only or….?  What the hell. The easiest thing to do was add a song to a playlist you have already made and now that’s impossible?  No good.  So if I was to grade this new update it would get an F+!  If I was an employee of say McDonalds and I said “hey why don’t we st

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3 months ago
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Muzzer100Trending Lyricist I
asked in Controllers and Music services
Your appallingly poor product

When is Sleep Timer being restored to your app? Why can I no longer listen to locally stored content? Just how much money are you grifters making on exit?

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M
4 months ago
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No No and NoContributor I
asked in Controllers and Music services
Radio dead on Sonos S1 app

They've done it again with the new Sonos S1- broken an app that worked. Problems with Mac iOS wifi, can't connect to radio 'A problem occurred, try again'. When you want to change favourites, you get 'A problem occurred, try again'. You can, however, open the Mas OS version, select a radio program - a bit of a hassle. Unfortunately, you can't go back, but have to wait for Sonos to find a new developer.

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4 months ago
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Burns1012Contributor I
asked in Controllers and Music services
How do I access my iTunes music files from an iMac running Monterey V12.7.4 with the new Sonos app/system?

I’m trying to figure out how I can access MY music that I’ve purchased over the last several years, using the new Sonos app/system. I’m not a big techie guy. But, the new app/system seems to have made it impossible to connect my Sonos system (14 speakers throughout my house) to my music library on my iMac via iTunes. It’s SO frustrating. Can anyone help?

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2 months ago
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izi0Avid Contributor I
asked in Controllers and Music services
Can anybody suggest me an alternative to Sonos?

Can anybody suggest me an alternative to Sonos? My system is practically a useless brick, hence it'll end up in the bin.All suggestions will be greatly appreciated ThanksRIP SONOS

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2 months ago
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Rbarnett9087Contributor I
posted in Controllers and Music services
The app

So we have tons of Sonos speakers. I think the quality is outstanding! Love everything about them.The app (especially the new version) is terrible. It does not stay connected.It is very unresponsive.terrible display.It is not optimized for large font on the iPhone.Sonos- please make revisions to the app and quickly. I hate to see market share take a dive because of inferior software.  

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4 months ago
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Norbert 56Contributor I
posted in Controllers and Music services
new app not possible

With the new Sonos app, it is no longer possible to listen to music properly. The app takes two minutes to start up, it doesn't show any playlists, no favorites, doesn't connect properly, only responds after 10 seconds, it's really horrible. Shouldn't we consider a class action lawsuit against the company's headquarters in California?

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4 months ago
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MABanjoContributor I
asked in Controllers and Music services
SiriusXM will not play on Sonos post SIRIUS update

Worked perfectly until recent Sirius XM update. Spent two hours with customer service of both companies. Believe this is a SiriusXM issue NOT a SONOS issue.  Sonos was very little help. SiriusXM was even less help. Any ideas? 

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4 months ago
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agiguereContributor I
asked in Controllers and Music services
connecting sonos 1 to my system

My sonos1 has always worked properly.one day it stopped working.I didn’t change anything. No new wifi, nothing.I tried everything they say several times.when i tried to connect, in the process it stops when trying to get on my wifi.but it worked on the pastit says problem 1014.???thanks if someone can help me!

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4 months ago
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JwhpageContributor I
asked in Controllers and Music services
adding to the queue

Why won’t this new app update allow me to easily add music to the queue. The only options are replace the queue. What happened to that functionality? Why have they made it so difficult or taking it away?

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J
4 months ago
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KathyMusicTrending Lyricist I
asked in Controllers and Music services
Sonos app for Mac computer is missing

Sonos app was on my computer yesterday but today when I tried to open it, it continually asked me to update and responds that I don’t need an update.  I thought maybe I needed to uninstall and reinstall but there is not an app for Sonos in the Apple App Store!.  They continue to show the Sonos app for iphone or ipad.  It has not operated correctly since the recent update but I can’t go back to the older version.  Is there any solution to this new issue?

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K
4 months ago
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Stephen_28Contributor II
asked in Controllers and Music services
how do I swap speakers in the new app?

Why does it feel like it takes 5 more taps in the new app to change which speaker it uses? Am I using the new interface wrong? I can't just pick a single speaker from the list of available ones anymore. I have to check it then uncheck the other one that was previously selected. Is there a better way to go about picking a single speaker in the new interface?

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4 months ago
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DanWhite1Contributor I
posted in Controllers and Music services
Connection

I still can’t connect after the May 21st update.  It still says product not found.

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Pools-3015
4 months ago
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CjlcwsContributor I
asked in Controllers and Music services
Sonos S2 Controller for PC Forcing Update

When I opened my Sonos S2 Controller for PC on my Win10 PC this morning, it appears to be forcing me to accept updates since the only option is to accept a prompt that says “we need to get Sonos running on the latest software. Choose check for updates to get started.”  The only option is to reset the app or submit diagnostics.  If I accept this update, will it force me to the new disastrous Sonos app? BTW, I know I should update to Win 11 and will shortly, but please don’t go there in this conversation.

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4 months ago
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