Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 31,092 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4538 Topics

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RaqtorContributor I
asked in Controllers and Music services

Impossible to output audio from iOS to sonos products?

I feel if it was possible I would have found it somewhere. Just making sure nobody is sitting on a secret trick. Not looking for the airplay output option in top right control center. That only works with apps specifically designed to use airplay audio.  Thank you.  

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1 year ago
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SmixContributor I
posted in Controllers and Music services

No Controls on iOS lock screen

Hi Guys,I have the latest sonos app version (15.1.1) and the latest iOS firmware (16.3.1) and i can’t see the controls sonos app on my lock screen.The few same issues related on the forum are outdated.Can you help me please to resolve this issue?Thanks in advance,Regards.I have 3 Play:1 and 1 Roam at home. Moderator note: We updated this article in October 2023 with new information below.We’ve removed the ability to control the Sonos app for iOS using lock screen controls and device hardware buttons. The way these features were architected do not meet Apple’s experience guidelines for developers and no longer offer a reliable control experience. The alternatives to controlling volume, mute, tracks that I’m aware of are:Voice control (acknowledging OP rejects this option) Opening up app on phone (again, acknowledging rejection) ‘hard buttons’ on the speakers themselves. For home theatre room, TV remote controls will control volume and mute Various third party smart home remotes Using a

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W
1 year ago
soundheals
soundhealsContributor I
asked in Controllers and Music services

Playing Dolby Atmos Mixed Tracks through Arc/Era 300s

Surround Sound newby here! I am a composer/producer and want to use the Arc and Era 300s setup for a surround sound music experience.  I read that Sonos Era 300s will only play Dolby Atmos tracks via Apple Server.  If I mix my tracks in Dolby Atmos, can I not just connect to the speakers via Bluetooth and play the exported Dolby Atmos .wav track sent from an iPod or PC?

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soundheals
1 year ago
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royascuderrContributor I
asked in Controllers and Music services

Incompatibility between Sonos and WordPress audio player.

"What is the compatibility issue between Sonos and a WordPress website, and what are the possible solutions to integrate Sonos audio products with the website's audio player?"   

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Airgetlam
1 year ago
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Paul OvertoomContributor I
asked in Controllers and Music services

Sonos creates "Various Artists" (in the artists list) and then shows a list of collection albums

I have just rebuilt my whole iTunes library. Every number has its own artist, which also has his own folder in the music library. I have NO folder with the name “Various Artists”. However, when I open the SONOS app to the artists list, I see all artist neatly listed but ay the end of that list (under “V”) I see an artist with the name “Various Artists”. When I then click on that, I get a list of collection albums which in turn holds e specific number.NONE of these music numbers is tagged as being part of a collection.E.g: Parel Williams with the number “Happy” shows in my iTunes library as a folder “Pharrell Williams”, which hold the music file “Happy”. Sones shows this item ONLY under the artist Various Artists and (when I click on that) the album “Despicable me”. This album is not flagged as a compilation.Where do I go wrong?

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1 year ago
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ErnieDContributor II
asked in Controllers and Music services

Can't sign in to use new features

Hi. When I use the Sonos app on my iPhone, I see a prompt at the top of the screen:“Sign in to use new features.”But when I tap on the link, it autofills an email address that isn’t the one through which I’m currently registered, so I’m not able to log in. And I can’t change the email address to the correct one, even though it’s stored in my 1Password account.When I use the website, I can log in using my correct email address and PW, but that doesn’t help me on the app.Can anyone tell me how to fix this? Thank you.

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jgatie
1 year ago
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chrisannesamContributor I
posted in Controllers and Music services

Sonos Play 5 cannot play NAS music anymore

My Play 5 v1 was working fine a few days ago.  I can browse my music on my Synology NAS via wifi network but it no longer plays. I get the error message unable to play xxx access to my server denied. I have tried rebooting everything. There have not been any updates in this period. Anyone any ideas? 

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1 year ago
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StuartMEnthusiast I
asked in Controllers and Music services

Removing On this mobile device feature for Android

I received an email a couple of days ago saying that due to issues with Android 13, the play music on this device will no longer work, so the feature will be removed from the app on 23 May.I can't see this up for discussion on the forum.I have a few questions. Is this S1, S2 or both? Is it not possible to work around this in the software?Why remove the feature for everyone on 23 May when many users aren't using Android 13 yet and could continue to use the feature? 

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1 year ago
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Anonymous
asked in Controllers and Music services

SiriusXM

Siriusxm is not listed as a service in the list that appears when adding services. So I cannot add it as a streaming service. App, sonos port all have latest firmware. As does iphone I am using to add the service. Tried 2 different phones and one ipad with the same result.

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Airgetlam
1 year ago
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Hilmur13Contributor I
asked in Controllers and Music services

RTE Stopped working via sonos app. Works fine via Alexa on Sonos 1

RTE Stopped working via sonos app. Works fine via Alexa on Sonos 1 

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A
1 year ago
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MAC1950Avid Contributor I
asked in Controllers and Music services

iTunes download - poor quality audio playback

A strange one - perhaps?I bought a used CD from Ebay recently - but when downloaded on iTunes and transferred to Sonos system the audio playback was poor quality.So I cleaned the disc with Isopropyl alcohol and tried again - same poor sound.I then acquired a second copy of the same CD from a different seller and repeated the download etc. - same result.The chances of both discs being iffy must be slim I would have thought ?When played on my “boom box” retreived from a cupboard the album reproduction was fine.Any thoughts ? 

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M
1 year ago
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Luckydog22Contributor I
asked in Controllers and Music services

Simplify music library, playlist, My Cloud, Apple Carplay

All I have ever wanted to do was get our 3000 uploaded and downloaded songs out of ITunes and in a format where my wife could simply create a playlist and play it on one app. I bought Sonos to do that. Sonos has some great qualities but it is only a controller. I bought My Cloud by Western Digital which got my music out of iTunes but, lacks some things to make smooth transition. I bought Sonos Roam for on vacation playing and couldn’t access Sonos playlist. We bought a new car with Apple Car Play, can’t access playlist because Sonos doesn’t interact with it. She really hasn’t made the switch to just streaming she wants to be able to use our existing library plus add a few downloads here and there. Anybody else having these issues or found solutions?

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Corry P
1 year ago
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Sails15Contributor I
asked in Controllers and Music services

Strange no sound with Golf channel

So satellite service provider has forced us to update our receivers, Arris 830s, and we have had various problems one that I find really strange, no sound on the Golf channel.Every other channel is just fine and the Golf channel was fine on our previous Arris 630 boxes.Setup is a Sony XBR65X800H, Sonos Beam and 2 Play 1s fed by HDMI and all ethernet connected.I would appreciate any suggestions on how the solve the problem.thanks

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1 year ago
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les0604Contributor I
asked in Controllers and Music services

how to play music downloaded to my iPhone through my sonos speaker

I have an S1 Sonos Speaker and have bought & downloaded 22 albums to my iPhone and cannot play them through my speaker. I am an EE customer.what do I need to do to be able to play my music? 

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1 year ago
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cfcheah5Contributor I
asked in Controllers and Music services

Unable add Spotify into my Sonos apps

I have tried out both iOS phone and PC to add on Spotify playing on SONOS app. Its not work and unable to find the services as community provide the way how to add on.Tried restart both spotify and SONOS apps, it does not help and solve the issue. Please help and advise on this issue how to resolve it.Appreciate all members and kind advice.

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C
1 year ago
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DanilichtiContributor I
asked in Controllers and Music services

Apple Music Library - Tracks sorting

i recently subscribed to Apple Music and added it to Sonos. When I wanted to play the tracks that I saved in my library, i noticed that all tracks are sorted alphabetically instead of by date added like in the Apple Music app. this is really annoying, since I usually listen to my favorite tracks from new to old.  is this a bug or a missing feature? Perhaps I don’t know how enable it? id appreciate some help.  best regards 

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Greg Shamu
1 year ago
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discokasperContributor I
posted in Controllers and Music services

Button for smartthings

Hi community!I have a Smartthings hub and I can control my Sonos from my Smartthings app. The wife would like a button/control on the wall to turn Sonos on/off. Any suggestions on this? Thanks so much :-)Kasper

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melvimbe
1 year ago
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FattireContributor I
posted in Controllers and Music services

Help

At work my boss has his own Spotify account on his iphone.I have my own Spotify account with an android phone. We each added our Spotify accounts to Sonos app with different names.But my account will not display. It defaults to his account. We have my name checked on the Sonos app. How do we get both accounts to work on the Sonos app?

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controlav
1 year ago
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Jodi66Contributor I
asked in Controllers and Music services

S2 App

I am using an iPad with iOS version 10.3.4 and wondering if there is an earlier version of S2 that will still work on my iPad thx

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controlav
1 year ago
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MarcioABContributor I
asked in Controllers and Music services

Sonos S1 no longer finds NAS network path

This issue is similar to “Sonos no longer finds NAS network path” but is S1, the library is very small and the ping to the router where the NAS is seems to be fast. Router (Nighthawk R7000) has a small USB-HD connected as a network folder. All accesses with NO password.My desktop (Windows 10) is able to connect as network location but Sonos S1 (from desktop or Android App) is not, that means, S1 is not able to add a music library as a network device.The error is related to "Server stack" (error 900).Like the other question, this was working fine for years and for months now Sonos no longer accesses the music library. No idea what could be changed in my system.Think I have tried all net-basic things but no luck. Need help. Any advise ?

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1 year ago
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CheriseContributor I
asked in Controllers and Music services

My Sonos no longer plays my amazon playlist!!

Hi, I recently updated my Sonos, (all seemed normal) I then came to play my playlist from Amazon and I keep getting the error message ‘cannot add songs to the queue’. It only does this to my playlist, (my husbands, kids etc all play fine!) with no other information. My playlist isn’t particularly long (500ish songs) and if I can’t resolve this my Sonos is pretty much useless for what I want to use it for! Can anyone help? Thanks so much.

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1 year ago
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RenneboContributor I
asked in Controllers and Music services

Spotify randomly stops playing

I have had my Sonos setup for quite a while, but over the past week the sound randomly dissappears when listening to Spotify. When listening to radio the problem doesn't occur. How do I fix this? 

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J
1 year ago
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SleepyRobotTrending Lyricist III
asked in Controllers and Music services

Queue search results

Hello,Does anyone know if it's possible to add all the results from a search "on this mobile device" to the queue at once? I assumed maybe it would load all the tracks if i just started to play one but it doesn't. It only adds that one track and starts playing it. I'm problaby just looking in the wrong place or missing something because it most be possible right? Looks like a basic function to me. Adding all the tracks one by one is not very user-friendly. I'm on android and have the S2 app. 

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1 year ago
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Keir HamiltonContributor I
asked in Controllers and Music services

App Password Details

When i enter the password on the Sonos website it allows me access to my account however when i use the same log in details and password on the App it says i have entered the wrong details. Can you please help?

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jgatie
1 year ago
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teemacsContributor I
asked in Controllers and Music services

Sonos app won't update

I have acquired a Sub Mini to add to my Beam. I have to update my app on my Android Phone. App refused to update. Remove app from phone, as recommended by Sonos chat. Now I can’t even reload it, so all Sonos products now helpless. Phone software up to date, so not that.

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T
1 year ago
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