Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,126 Topics
  • 26,998 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4126 Topics

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aleexiContributor I
asked in Controllers and Music services

Sonos Radio collections missing from the iPhone app

Hi! What happened to the Sonos Radio collections? Just a week or two ago they were still found there. Now I can only find and listen to the Sonos stations saved in my own Sonos. You can still find those collections and listen to the Sonos stations on the Sonos website: https://radio.sonos.com/collections but I do not know how to find them again from iPhone app. Please help!  

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Corry P
1 year ago
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Marty_in_CairnsContributor I
posted in Controllers and Music services

Confused by SMB and music library problem

Hi All,Until last week I was able to access my music library from an unpowered external HDD through my TP_Link Archer VR2800 router.  I replaced the unpowered HDD with a Seagate external powered HDD, removing the reference to the existing library and tried to create the new reference.  No go.  Classic symptoms of the SMB v1 issue that is being discussed.I am running a Windows 10 laptop that has no trouble talking to the router or the Seagate HDD.  I can access/play movies/music from there.  SMB v1 is disabed on my laptop so the router must be using SMB v2.My Sonos system (3 x Ones, Play:5 and a Beam) are all upgraded to S2.  S2 has no SMB v1 capability.  This upgrade occurred a while ago (many months to a year if I recall).So everything is running SMB v2. Moreover, the library was working fine last week with the unpowered HDD.  Now I can’t add the library on the Seagate HDD and I can’t add the library reference to the old HDD.Saying it’s a simple SMB issue doesn’t feel right...what am

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bockersjv
1 year ago
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DefessContributor I
asked in Controllers and Music services

Sonos app versus spotify app on Android

Hi All Is it just me or i’m I right? songs from Spotify sounds much better when I use Sonos app instead of Spotify app on my Andoid Samsung???

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1 year ago
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AndyMc82Contributor I
asked in Controllers and Music services

Change default behaviour from ‘Play’ to ‘Add to queue’

Is there a way to change the default behaviour when clicking a song from Play Now to add to queue? The use case here is when multiple people are controlling the play list (i.e at a party) and each song only gets half way through before someone has not remembered to press the three dots to add to queue. I’m hoping there is a way to change this behaviour in the settings but have not been unable to find anything. 

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A
1 year ago
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C M MContributor II
asked in Controllers and Music services

Mac Book Pro M2 on Ventura 13.1 refused to let Sonos connect to it

Hi my newly purchased Mac Book Pro M2 running Ventura 13.1 shows this message when I try to connect to the folder containing my music “The computer “my MacBookPro” refused to let Sonos connect to it”.       I have installed the latest Sonos S2 controller.       I’ve checked the permissions on the folder.    Any suggestions would be very welcome.     Thanks

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C
1 year ago
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KdyteejayContributor I
asked in Controllers and Music services

Connect AUDIO-TECHNICA AT-LP120XBTUSB (BLUETOOTH ENABLED) to Play:1s?

I aam about to purchase the AUDIO-TECHNICA AT-LP120XBTUSB (BLUETOOTH ENABLED) record deck.I have 2 x Sonos Play 1 and a Sonos S1 controller. I currently stream music to the 2 Play 1 speakers My question is can I setup in any way to play my vinyls on the turntable to output to these speakers? 

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K
1 year ago
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castallaLocal Superstar
posted in Controllers and Music services

Why can't I add live radio stream urls to a Playlist?

Why can't radio urls be added to a Playlist? 

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C
1 year ago
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Lilly231190Contributor I
asked in Controllers and Music services

Azure

Hi,I want to move my local music (which is currently on my NAS) to Azure (File storage) is there any way on configuring Sonos to connect to Azure to read and play the music, please?

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Airgetlam
1 year ago
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RosenholmContributor I
asked in Controllers and Music services

Spotify random order

Sonos are playing my playlist in wrong order. Sometimes it begins from top of the lists over and over again.I have no randomizer and I dont want it to be played randomly. I have checked as much as i can but no success.What to do??

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K
1 year ago
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Glady53Contributor I
asked in Controllers and Music services

Phones keep getting booted from Sonos

Hello, I have two Sonos Ones and one Sonos One SL. The two Sonos Ones are setup as a stereo pair. Overall everything works great except one small and infuriating problem. When I open the Sonos app on my phone (Samsung Galaxy S10+) my husbands phone (Samsung Galaxy S22) and my son’s phone (Samsung Galaxy S10+) can no longer connect to any Sonos speakers. They get the message that the phone can’t “find the network”. If we go through the process of getting their phones to find and recognize the Sonos speakers then my phone no longer is connected and I have the same message. We have not changed the wifi network/router recently. The Sonos speaker are all online and work fine. It just seems that if my phone is able to connect my husband and son’s phones can’t and visa versa.  We have checked all the settings on the phones, they have the same app version, same network settings, same wifi network connection, same android OS version, same everything. As you can imagine the frustration is very h

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buzz
1 year ago
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KETContributor I
asked in Controllers and Music services

Spotify personal Artists/Songs/Playlists

Hello - My issue is Spotify, through the Sonos app, will NOT recognize any of my personal library content. I have multiple playlists created in Spotify app on my laptop...but when I open Spotify in Sonos, you can see my library/playlists/songs/artists, but everything is shaded out and will not play when clicked on. I have experimented by creating playlists in the other apps in Sonos such as YouTube Music (plays fine/sees all my songs), even created a few Sonos Play lists (it sees my songs also and they play perfectly). I am pretty knowledgeable with these issues, I have gone through the Spotify settings over & over and even re-authorized Spotify several times - nothing works. When I use Spotify app on my laptop with Roam in Bluetooth mode - where I have created my playlists from my library -  NOT THROUGH SONOS APP - it operates perfect. I’m running the “premium” version of Spotify. I can’t understand why when Sonos offers the Spotify app in its app menu it won’t recognize my librar

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Corry P
1 year ago
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User8473645Contributor I
asked in Controllers and Music services

Volume difference between tracks only on Sonos

I have some audio books as mp3 in my local library that have a rather big difference in volume between some tracks.In example the third track of the audiobook is noticably more quiet than the second and third. So much, that i need to adjust the volume to listen to it.This problem seems to be only present while listening through the Sonos system. When i play the same files on my windos computer (built in Groove App or VLC) or via various apps on my iPhone the tracks are at a comparable volume to one another.I tried fixing this with MP3Gain program by changing the metadata (REPLAYGAIN_TRACK_GAIN Tag) but before my changes this is compareble with the other tracks. When i change the tag and increse the volume to this one track it is indeed louder when i play it in Sonos, but it also gets louder in all other mentiond replay devices/apps too.Does anyone have an idea, why Sonos seems to behave different to all other playback devices/apps and how to fix this?

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Ken_Griffiths
1 year ago
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PakselvoContributor I
asked in Controllers and Music services

Spotify just stop playing

Hi,Yesterday my Spotify just stoped working on my Sonos system.Im having a AMP (black one) and its been working since I set it up.Sonos app is playing the “Sonos playlists” but when I play start play from spotifythere is no sound. I have tried restarted the network, amp etc but nothing helped.Using a TP Link Deco X60Is there anyone else having this issue?

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Corry P
1 year ago
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ClydeybContributor I
asked in Controllers and Music services

system issues

Hi, I have a Sonos system set up throughout my home  and have had no issues the entire time I’ve had it but over the last couple of months have been experiencing some really annoying issues with it. I have updated all the system and app. I have had the broadband, router and wifi checked and tested and all working fine.The issue I’m having is massive lagging of sound when connecting multiple speakers, literally 5-10 second delay of all eventually syncing to be all on at once then randomly odd speakers dropping completely out then re connecting.I’m also experiencing if I have a playlist playing and leave it to go to next track the sound is fine but if I want to skip to the next track midway through a track everything drops out, some speakers continue to play the track I’m trying to skip whilst others start to play the next track (again all out of sync) eventually all catching up. Everything has been running through wifi and I’ve also tried connecting one or two via Ethernet to eliminate

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C
1 year ago
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lwangerContributor I
posted in Controllers and Music services

Recommendations for NAS Storage for Sonos S2

I recently upgraded from Sonos S1 to S2. My old NAS storage doesn’t work with S2 (it’s SMB1 only.;)Does anyone have suggestions for an inexpensive NAS storage device that works with Sonos S2? Best would be something that can use a flash drive for storage.thanks,Len

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1 year ago
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Greg2083Contributor I
asked in Controllers and Music services

Sound glitches when connecting pro-ject Debut Carbon turntable to sonos port using a Numark mixing table as pre-amp.

Hi all Sonos experts out there, Having read about the sonos port I thought I finally had the solution to upgrade my audio setup (a Pro-ject Debut Carbon which I connect to two active KRK rockit speakers using a 2-channel mixing table which serves as my phono pre-amp and allows me to connect with my PC for music streaming etc.) into a more user-friendly (read wife and kids friendly) set-up that allows for easy streaming of music while keeping my old gear. Connecting the sonos port I can indeed listen to my vinyl on my new sonos speakers (a sound bar and 2 ONEs), but it turns out that there are very short glitches when listening to vinyl. they only last for half a second or so, but happen every couple of minutes. It seems to be more like some issue with the wi-fi connectivity between the port and the speakers, but this doesn't happen when streaming music on my sonos speakers from my phone and my wi-fi is broadband, the port is in the same room as the router, with no blockages etc. I'm no

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G
1 year ago
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jimpalTrending Lyricist I
asked in Controllers and Music services

What's the problem between Sonos and Apple these days?

What’s going on between Sonos and Apple?I am once again unable to update the Sonos app on my MacBook Pro running Ventura 13.1. Sonos says an update is available, but when I try I get an “unable to update, try again later” window. This first happened about a month ago, and I was able to update by downloading Version 14.19 from Sonos. Now the problem seems to exist again.Yesterday, when grappling with this, I received another notification from Sonos that I was no longer connected to Apple Music. This also happened about a month ago. Reconnecting is easy to do, and I have done it again, but what’s going on?I have satisfactorily used my Sonos Play 5 and two Play 1’s with all my apple devices (MacBook, iPad, iPhone) reliably for the past five years without these problems, until recently. Is there now some compatibility problem I don’t understand?My wife has enjoyed Sonos throughout, but she’s not particularly computer savvy. So, what was once a reliable system now becomes in regular annoyan

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J
1 year ago
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S6photographyTrending Lyricist I
asked in Controllers and Music services

can you help me add Ibiza global radio?

Hi, I have a Sonos one SL and I use the sonos app on IOS. When in ibiza I used a sonos system in an air bnb and played ibiza global radio on the app. All fine. Came back to the UK and bought my first sonos to play it here. Setup and the app won’t find Ibiza global radio or any other ibiza stations really. I’ve added tunein but that won’t find it. I’ve researched about adding radio but not getting anywhere.Am I able to add this on the sonos app and play in the UK? Presumed it would just find it straight away no problems. Struggling, help!thanks 

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7 months ago
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AshburnianContributor II
asked in Controllers and Music services

unable to add my music library

As a new Sonos convert I have a play5 gen1 but am unable to add my iTunes music library from my apple iPad (The same iPad that has the Sonus 1 app) I get as far as music library set up but then can only get to ‘Add shared music folder’ no other options appear.Thanks in advance for any suggestions.

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J
1 year ago
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castallaLocal Superstar
posted in Controllers and Music services

Sonos controller for Galaxy smartwach

This app works brilliantly on Galaxy smartwatch:https://galaxystore.samsung.com/geardetail/yS5Npf8TAR?langCd=en 

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B
6 months ago
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IanBBContributor I
asked in Controllers and Music services

Sound Bar Dropping Out Streaming BBC Sounds and Deezer

I have a sound bar connected to a smart tv using an optical cable, a Boost and 5 Sonos One speakers throughout the house. I also use a Google Nest WiFi system. I am using the Sonos app (14.20.1) on a Googel Pixel 5 phone (Android version: 13). The sound bar works fine when streaming the tv, but it drops out once or twice an hour, for a few seconds at a time, when streaming BBC Sounds and Deezer. How should I troubleshoot this?

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I
11 months ago
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MavenHContributor I
asked in Controllers and Music services

s1 android app not available after phone reset

Hi, I have reset my Android phone (Samsung S10+ with Android 12) and now Play store tells me my phone is not compatible with the S1 app. Yet it was working fine before I reset my phone.App store allows me to download S2 without problems but tells me my network needs S1 (as expected). It then takes me to Play store where it tells me about the app issues.If I search Play store directly, only S2 shows.Any thoughts The only difference now is that I have Google family link running so my daughter can have the phone. Remember the S2 app can be found and downloaded without issues.

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1 year ago
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TomBedwellContributor I
asked in Controllers and Music services

iOS app only showing one product at a time

I would like my Sonos One and new Sonos Five to play the same thing at the same time but the Sonos iOS app only recognises one product at a time.Spotify and other services recognise both and at the same time.They’re both using the same single WiFi network. There are no extenders and no mesh.There has only ever been one household and they’ve never been paired (because that’s not possible).How do I get it to work? Any advice gratefully received. Thanks.

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1 year ago
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Don_23805Avid Contributor I
asked in Controllers and Music services

Can't access Sonos Music Library

Years ago, I copied all my CDs to a USB thumb drive.  If I look at it with Windows Explorer it shows the usual genre folders (Classical, Rock, etc).  And within genre folders are Album folders, and MP3s for tracks within those.  If I make a copy of that USB drive and plug it into the USB socket in the car it works fine.  I assume all this genre/album/track/artist/composer/etc must have come from metadata on the CDs since I don’t have to do anything to have it work in the car.In the house I have an Addonics NAS40ESU NAS drive into which I plug said USB drive and set it up as my Sonos S1 music library.  Used to work fine, but perhaps with transitions to new PCs, OS’s (now W11), ISPs, & routers, it quit, and the CA Addonics support line has gone away.  So, since the desktop PC is on 24/7, I plugged the USB drive into it, and replaced my Music Library.  That worked for a while, but again, the configurations have changed and now NG.  On the PC S1 Sonos app I can see and select rooms, al

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1 year ago
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KnoedelbaumContributor I
asked in Controllers and Music services

Can't disconnect from Sonos AirPlay

Hi everybody,so I just got 3 Sonos One speakers last week and overall im quite happy, but one major issue is that AirPlay doesn’t work as its supposed to. Connecting via AirPlay works well in most cases, but disconnecting from one or more rooms/speakers is not possible. It just keeps playing, loads for a long time (see screenshot) and then nothing happens. The only fix I found is to restart my iPhone (13 Pro). Never had to restart it before, now I’m constantly turning it on and off.Does anybody else have the same issue? Any tips on a fix?Thanks for the help!  

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Airgetlam
1 year ago
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