Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,130 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4144 Topics

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TimC66Contributor I
asked in Controllers and Music services

Suddenly S1 app won’t work! Why?

Yesterday, my two Sonos products - Connect Amp (1st gen) and Play 1 - were working just fine via the S1 app. They have worked fine for years! This morning, when I open the S1 app, I am told I must download the S2 app. However, I know that the Connect Amp will not work with the S2 app. Is this Sonos’s way of forcing me to upgrade my hardware even though it has worked perfectly well for years? 

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T
1 year ago
Doovy
DoovyContributor II
asked in Controllers and Music services

Sonos App for iOS 12 iPad Air

HI everyone,I am currently trying to find an iPad iOS 12 Sonos App - needless to say with no luck!I use an Android phone as well as a Macbook Pro and have no issues with either of the Sonos apps for those two devices.I am trying to make use of the iPad for the Trueplay option supported for iOS devices.Does anyone know how I could find and install the appropriate Sonos App for my iPad by any chance?FYI - my Sonos speakers are all Gen2/3 therefore the S2 version is required as I understand…Thanks in advance.

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Ken_Griffiths
1 year ago
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DustysSonosContributor I
asked in Controllers and Music services

New Android OS phone... now no Sonos??

Sonos system working seamlessly on old Android phone, upgraded to new A53 and now can’t connect to Sonos system with S1 Controller. System consists of 1 Bridge and 2 Connects. Have gone through all the obvious steps and the S1 Controller keeps telling me “Product not found”? BTW… not a techno-guy, so a little patience please. Thanks in advance!

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D
1 year ago
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acessmesse234Contributor I
asked in Controllers and Music services

The app is connected, but won't run.

Hello,Due to an issue with PowerPoint, the electrical supply to the house was shut off. The power appears to have been restored to all three rooms as soon as the power is restored. Until I play something, nothing will play. It does not have any radio programs on Tune In. I listened to music using my Tidal streaming account. It's the same old story. I need your help! 

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N
1 year ago
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Jay-DubsContributor II
asked in Controllers and Music services

When will Spotify actually work with Sonos?

On a completely ‘refreshed’ network, where my Sonos speakers and components are no more than 10 unimpeded feet away from the router (on a 1 gig network), Spotify routinely skips a song (or more) and starts 10 seconds into a song 4-5 songs down on the playlist.Apparently this is a 4-year old problem without resolution. My research indicates people asking this question that long ago and *still* there is no resolution for it. I spent thousands on Sonos gear at this point. That it is incompatible with the world’s leading music streaming service is pathetic. Why not admit that Sonos doesn’t support Spotify?And why do you close off conversations in this support community as if the problem has actually been resolved?

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Ken_Griffiths
8 months ago
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G60m7Contributor I
asked in Controllers and Music services

iTunes music library on QNAP NAS no longer working

I know this topic has been posted a few times, but I have not seen a recommendation that works for me. For years, I’ve stored an iTunes music library on my QNAP NAS, and accessed it as my Music Library via Sonos through this path: //[NAS IP]/homes/music/iTunes Media/Music A couple months ago, it stopped working.  I removed and re-added my library, but still nothing.  I found a thread about SMB and confirmed that I have S2 and SMB2 on the NAS.  I tried changing the path to have no space between “iTunes” and “Media.”  No change. Interestingly, although none of my library shows up in Sonos searches in the app my NAS shows up in Browse (perhaps as a Media Server?), and even shows content.  But none of the tracks will play (throwing an error). The only other thing I can think of is the way Sonos logs into my NAS.  I enabled 2FA on my NAS about 6 months ago, requiring a Google Authenticator code.  Obviously, Sonos can’t enter that.  So perhaps Sonos can’t properly login?  How does one work a

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A
1 year ago
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tjw_78Contributor I
asked in Controllers and Music services

Problem with playing Amazon music albums and adding them to queue

In the past few days I’ve notice a problem with Amazon Albums. You can select play, but only one track will play, before it starts to play other tracks from other albums. They are not completely random. Its almost as if it is stuck in a ‘play other tracks like this’ mode. Also, I can’t add the album to the queue. This appears only to be a problem with Amazon music. Any ideas on what's gone wrong or how to fix it? (I’ve tried reinstalling Amazon music)

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Stanley_4
1 year ago
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SpakooContributor I
posted in Controllers and Music services

Sonos constantly dropping or skipping songs with NAS

I have a QNAP 4 bay NAS with 3 x Samsung EVO SSD, one of the drives is dedicated to MP3.Setup is a combination of Play 3’s (Wireless and Hardwired), Playbar (Hardwired) IKEA Sonos (Wireless and Hardwired) I was having constant problems with any speaker either hardwired or wireless dropping out, songs skipping and just general unreliability. Sometimes it would play a song for 20 seconds then skip to the next, it would do this every day some days it went on for hours, a lot of times the app would come up cannot play ?? as file couldn’t be found. I thought it might have had something to do with my house Double Brick and concrete slabs on both levels,  once I worked out  it was doing it on the hardwired devices that ruled out a wireless problem.I suspected the NAS was causing the problem as there wasn’t any other devices in the loop, thing is, it all worked perfectly fine before I moved into this house. The only change I made when moving here, was replace the hard drives in the NAS with SS

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Corry P
1 year ago
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jifidelitysoundContributor I
asked in Controllers and Music services

I cannot unlink the Sonos integration in the Lutron App.

Is anyone having an issue unlinking the Sonos integration from the Lutron App.  I made many attempts to unlink the integration by clicking “Disconnect Sonos” and after it completes disconnecting - it really doesn’t disconnect.  Please help.

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Ken_Griffiths
1 year ago
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Tcnd543Contributor I
asked in Controllers and Music services

Error 1000

I am getting a 1000 error repeatedly. There was another issue that mentioned the answer is to disconnect from VPN. I do not have VPN for the device I am using any other ideas? 

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Corry P
1 year ago
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Markus57Contributor I
asked in Controllers and Music services

Windows 11

I have used Sonos for several years on Windows 10 have have just upgraded to windows 11 and everything has gone pear shaped I have tried several things but Sonos will not log on to my system as a result I have had to disconnect my Sonos products a sub a music bar and a Sonos one in the past it was simple to connect but some thing has changed please please upgrade so it will interstate with 11

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M
1 year ago
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dieseljwtContributor II
posted in Controllers and Music services

Sonos unable to index large numbers of songs

 For some reason still unknown, the day after I disabled SMB1 on my Sonos (S2) library, I was unable to access it from any device. The typical suggestion is to just delete the library, then add it again, so I tried to do that.FYI, my library is on a Windows Server 2019 machine - this is not a NAS or USB connected to a router.I have a large library - around 100GB, and Sonos was unable to index it, telling me that the server share was “no longer available”. If I instead populate my library with a TINY number of artist folders, it will index with no problems. Sometimes after croaking on too large an update, it works the second or third try. I’ve seen this problem in the forum before.What is the bug with Sonos indexing large libraries/folders?!??   

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Stanley_4
1 year ago
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jmkramerContributor II
asked in Controllers and Music services

Help to fix Spotify will connect to some speakers but not others

I can stream to all of my Sonos speakers except for a stereo paired set of Play 1’s.    When I use the Spotify to send the steam to the faulty speakers, the app it shows the speakers.  The speaker icon blinks on the spotify app and nothing happens at the speaker.  If I stream to another speaker, I can then join Spotify to the faulty pair and it plays.  Specifically, the problem is that I cannot stream Spotify to the play 1’s alone. I am thinking my next step is a factory reset of the faulty speakers. I have a whole house Linksys Velop Mesh network.  All my speakers are wired into that network with a wired MESH backbone.  The problem started in the last few weeks.  The same problem occurs regardless of the Spotify account I use.  I have a Spotify family plan.  I am on the latest Sonos 2 app and firmware. Thanks for the help. 

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Airgetlam
1 year ago
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TomGroundsContributor I
asked in Controllers and Music services

Updating Music Library doesn't clean up old entries

Ijust added a NAS to my network and connected my Sonos system to that NAS and have scheduled index updates each evening at 2am.  I rip CDs to the NAS and every so many days I update the meta data/tags to clean up the initial data that was used.  The biggest issue I’m having is when tag data changes and creates a new album in the library but the previous versions of that album also remain.  Here is an example.I have a single album that is a 2 CD set When I rip the CDs - it creates two albums in my library named ‘Album Name - disc 1’ and ‘Album Name - disc 2’ When my Sonos library is indexed, it creates the 2 separate albums I go into my library software and update the meta data where both cds have the same album name and I indicate disc 1 and disc 2  The next time Sonos library is indexed - it creates the new album with the corrected album name and all tracks in the correct order grouped by cd1 and cd2 as expected However, the original 2 albums that it initially created also remain in m

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1 year ago
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MushyMiddleContributor II
posted in Controllers and Music services

For shame, Sonos

For shame, Sonos.For shame, Sonos.  How many years have you been leaking memory on macOS?  Do your developers not know about freeing allocated memory?  Any plans for making the controller not hoard memory on my machines?

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Corry P
1 year ago
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Stevoryan72Contributor I
asked in Controllers and Music services

Difficulty finding specific radio stations

Hi all,may be having a brain fart but I can’t seem to find specific radio stations on the app, namely Radio Chemical and the Thom York station.I’ve used the search button and it’s given me nothing. A search through the station lists has also given me nothing.any results I do get tend to come from my Apple music.at a bit of a loss so any help greatly appreciated. steve

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106rallye
1 year ago
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HollefinContributor I
posted in Controllers and Music services

Radio stations

Questions:- Why selection of local radio stations is made that NON user friendly? Europe->Country…- Why I can't see all local radio stations through Sonos?- Whe  playing music through Spotify I can forward output to Sonos. Why I can't do same for all media sources? 

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controlav
1 year ago
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TorbenRasserTrending Lyricist I
asked in Controllers and Music services

Trouble using radio channel as alarm - get chime

The past two weeks I have been (mostly) unable to use a radio channel as source for alarm in the morning (from the Danish national radio “DR LYD”, but also using the same channels from TuneIn). I thought of connection issues, although most of my speakers are wired, but even after connecting the affected zone directly to a switch the problem persists. Other zones using playlists as source (Apple Music) works fine on both wired and wireless zones.  I suspect that the stream will timeout and give me the chime so I would guess that the issue lies with the connection to the source as connection to the speakers looks solid (diagnostic 111600515) when looking at the connection matrix in the speaker diagnostic on its IP.  I can also see the trying to plays the source manually takes a while to start - maybe the alarm is less patient and cuts to chime faster?could someone from Sonos maybe check if the connection to “DR Lyd” has an issue or if the alarm feature is a tad to fast to call timeout?

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Corry P
1 year ago
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sonjeffryContributor I
asked in Controllers and Music services

There is a connection, but the app won't play.

Hey there,As a result of a PowerPoint issue, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working. It won't play anything until I play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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1 year ago
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Consul 315Contributor I
asked in Controllers and Music services

Frisky Radio

Is Frisky radio still on sonos. Frisky radio has not been heard on Sonos for several weeks

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F
1 year ago
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Pickwick11Contributor I
posted in Controllers and Music services

Sonos reliability

I have had Sonos since 2008 but recently the reliability has gone through the floor!! Products missing, playlists missing and if I see “cannot connect to Sonos” again on my iPhone I will not be responsible for my actions….. What has gone so badly wrong… The whole experience has become a nightmare!!!

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UKMedia
1 year ago
J
JEFF FREDContributor I
asked in Controllers and Music services

music server

Can you use a 2112 mac as a music server with S1

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J
1 year ago
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simmyh1430Contributor I
asked in Controllers and Music services

Sonos and spotify not working

Yesterday I added two Play 1 speakers to my home (First time setup). In the sonos app where you add music services, spotify don’t show up. Not on the phone and and not on the desktopp add. A whole lot of other music services shows up. From my spotify app i can detect the sonos speakers but when i try to connect to them it just tries to connect endlessly. And nothing happens. I can connect to my google home speaker just fine from the app.From the sonos app i can play music through the sonos speakers with the other music services, so the speakers are connected and works, it is that I can’t add the spotify app to sonos, and if i use the spotify app it wont connect to the speakers. I have previously connected to sonos speakers in my dads home from the spotify app with no issues.What I’ve tried so far: Reinstalled both the spotify and sonos app.Rebooted the network, rebooted the sonos speakers.   

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S
1 year ago
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najerarutherfordson234Contributor I
asked in Controllers and Music services

The app says everything is connected, but it won't play.

Hello,The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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Stanley_4
1 year ago
K
kmcdgrossContributor I
asked in Controllers and Music services

Connection to Spotify was lost

On all iPhones and iPads in household, we have been getting error message “unable to play…connection to Spotify was lost.” All reboots reinstalls etc etc not working. Other music/podcast sources working fine.Various searches show it is a frequent issue…what is Spotify doing about it? So frustrating!Filled the house with expensive Sonos speakers that won’t play music. Kinda want to go back to CDs.

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Airgetlam
1 year ago
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