Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,532 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3891 Topics

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JSBintheCityTrending Lyricist I
asked in Controllers and Music services

Since iOS 14 Unable to Connect to Sonos System

It’s been doing this since iOS 14.   Gives the two error messages on the Sonos app - “unable to connect to Sonos” also says “join a nearby Sonos system”.  You can follow these steps but it seems to just forget the Sonos system once again. Had this Sonos system for years and it only started with iOS 14- any ideas?

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Airgetlam
1 year ago
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Dcgman#1Chromatic Producer I
asked in Controllers and Music services

Sonos Windows App issue

Why does my Sonos on Windows closes when I close my laptop? I need Sonos Windows to stay open in order to use my iPhone/iPad as controllers for My Music. I can’t play anything from My Music until I go back into my laptop to open the Sonos App. This can be annoying.

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Jamie A
1 year ago
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JakubdosContributor I
asked in Controllers and Music services

Sonos One wont connect over Airplay

All of a sudden my AppleTV is unable to connect to a home system consisting of Sonos One SL and Sonos One. Found out I am unable to connect anything over AirPlay. The Sonos is visible as an AirPlay option but not connecting. I can play music using Sonos App on iPhone. But I had to relog to the app and allow it t us Apple Music again as I found myself logged out.What to do? I tried restarting AppleTV but no luck. Turned all off and on again and no luck. Thanks 

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Airgetlam
1 year ago
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MMargo101Contributor I
asked in Controllers and Music services

My IPhone quit connecting to sonos

When I try to connect to my Sonos system, the circle just keeps spinning around and it just doesn’t connect. It connected yesterday I don’t understand why. Anyone know why? I have several sonos products and it happens with all of them.

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Corry P
1 year ago
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Ciaobella13Contributor I
posted in Controllers and Music services

adding Move to

Hi Need some expert help please! We’ve upgraded a Play 5 to a Move. Tried to set up on existing home wifi network & constantly the app can’t find the Move. We removed the bridge, and linked the Sonos Play One to the modem via an Ethernet & it still won’t find the Move. We didn’t realise the Play One wasn’t available on the S2 app - so in the meantime had down loaded the updated app. But we can play the Play One from the S2 app even though it’s apparently not compatible. We’re very confused & have now given up! It would have been helpful if Sonos had sent information on what steps are required when you upgrade!  thanks in advance! 

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X
1 year ago
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Peppe45Contributor I
asked in Controllers and Music services

Using Sonos for Ipad speacher

Sonos-IpadDear Community.is it possible to connect the sound of my new Ipad to my Sonos Soundbar to improove sound quality and loudness?i am using Sonos S2.Thanks for info!

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Ken_Griffiths
1 year ago
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mm2Contributor I
posted in Controllers and Music services

Change to iOS Group Selection?

You used to be able to select multiple groups of speakers - for example, Upstairs and Downstairs, to play to all of the speakers in those groups. Now, it doesn't seem to allow for multi-select; you can only pick one.Is anyone else seeing this behavior with the iOS Sonos app? Trying to pin down if it's a bug with my system or a change to the app's behavior.I created a new group as a workaround, but that's not nearly as flexible as the old system.

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monkeyville
1 month ago
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Ainsley BContributor I
asked in Controllers and Music services

"How to play music on my Sonos from iTunes"

HI,My question is in the Title. Is there a video I can watch to help download music CD’s to my Apple computer so I can play them in my Sonos system?Thanks in advance for your thoughts and suggestions. Ainsley

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A
1 year ago
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FabioThegymContributor I
asked in Controllers and Music services

Sonos S1 not working

I have a S1 system that stops playing music everyday around 4PM to 8Pm. How can I have that fixed? What am I missing?I have   2 Plays 5, 1 Play 3.I keep geting a message not able to connect to Sonos. 

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F
1 year ago
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Paul V.Contributor I
asked in Controllers and Music services

Switch to new Pandora account

How do I exit a Pandora account and enter a new Pandora account number?

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G
1 year ago
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hishambazContributor II
posted in Controllers and Music services

track list compact display

Please, please give us an option to have a compact display for track list on mobile apps. When I search for sets on soundcloud I can't see the long track names. Its infuriating.And there is so much wasted space on every track list view. Make it an option please. I will happily donate my time and write the code to your standards for Android devices.

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Corry P
1 year ago
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fOXbainContributor I
asked in Controllers and Music services

Deezer problem - unable to browse music in app (new)

Hi there,From a couple od weeks I’m experciencing problems with browsing Deezer on Sonos S2 app (PC and smartfone). The issue is: when I enter the Deezer tab in Sonos app, there is a loadsing sign for a brief moment and then the text “unable to browse music” aprears. I’ve already tried turning off and on the whole system, updating the Sonos app and Deezer app, but there is no effect. The strange thing is, that sometimes it works, so I’m little bit confused and guess this sugests that the issue is with Deezer, but maybe Sonos have some solution for this?Last time (2-3 days ago) it worked just fine, and then, when I’ve reconfigured speakers (Beam and 2x Play:1) and reactivated Deezer account the problem came back… Any ideas how to solve this, the issue is iritating?PS - voice control works fine with Deezer. 

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Corry P
1 year ago
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Kirk DTrending Lyricist I
asked in Controllers and Music services

New Windows 11 refuses Sonos access to Music Library

I have a new HP Windows 11 PC that replaced my old Windows 10 PC.  The new PC “refuses” Sonos 1 Controller access to my Music Library.  The old PC, when put back on network, still allows access.  I have spent many hours with Sonos tech support, also with HP support, Norton antivirus support and Microsoft support, all without success.  We have uninstalled and reinstalled the Sonos app on my PC more than once, have changed Norton traffic rules, blocked firewalls, uninstalled Norton, made sure Sonos has all permissions, checked SMB, used the InPlace file to essentially reinstall Windows 11, etc.  Sonos has assured me that the Sonos 1 Controller is compatible with Windows 11, but all other tech support point to Sonos being the problem.  Am I the only the one experiencing this problem?  If not, what solution have others found other than the unsuccessful manipulations mentioned above.

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S
5 months ago
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cjshradContributor I
asked in Controllers and Music services

Sonos Library Will Not Update

I am on Mac Monterey 12.6.1 I am running the S2 app 14.19. Since updating to S2 my library does not update fully. Running into same issue on another Mac which runs Ventura. I have tried the suggestions. Not working, anything new to fix? Thank you.

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Jamie A
1 year ago
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PhilUKContributor I
asked in Controllers and Music services

Can't connect over 2.4 Wifi with WPA and Ch11 selected

I’m pulling what hair I have left out over this. To be honest it’s also bloody annoying that of all the wifi enabled gadgets connected to my network Sonos always, always gives me grief! I hope the software team is listening in on this, as you can consider your programming skills get a grade of E-, must try hard, see me after lesson!Rant over...So, I’ve changed broadband provider and am trying to connect to my Play 5 Gen 2. I’ve separated my wifi into 2.4 and 5.8 and connected my app/android phone to the 2.4. I’ve made sure I’m in wireless mode 802.11b/g/n, chan 11 with WPA-WPA2-Personal set and yet my Sonos app still can’t see my 5. I’ve tried going through the Sonos network and again all I get asked is to name the network and enter a password to a Sonos network I have no idea what that password is!!  Or I simply get no wifi networks available, spinny wheel.I’m this close to chucking the bloody thing out the window unless someone can save me in this circle of Sonos Dantean despair!

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Jamie A
1 year ago
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ChuckDubCContributor I
asked in Controllers and Music services

Cant connect to music services from Sonos app.

I have been using the Sonos app with Pandora, Amazon, and Sirius music services for a long time. Recently. I cannot connect to the services via the Sonos app. I receive an error message “Unable to browse music there was a problem connecting to [music service].”  Has anyone run into this issue?

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G
2 months ago
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JEBK311Contributor I
asked in Controllers and Music services

New Modem

Previously set up on modem. New modem. What are the steps to reset up to new modem.Reboot?

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J
1 year ago
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MacGuyContributor I
asked in Controllers and Music services

Can see Playlists on MacBook M1 Monterey but not on iPhone app

I moved from a different country and computer with my Sonos devices. Therefore I had to move my music folders to a different relative location.I deleted the old folders from my Music Library in Sonos. Then I added the new folder locations back in Sonos Music Library. Now I can see and use playlists on my MacBook app, but not on the iPhone.

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T
1 year ago
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User279803Avid Contributor I
asked in Controllers and Music services

Successfully added S2 network on same network as S1, but S2 app then does not work

Any general do’s and dont’s for creating a S2 network on the same lan as an existing S1 network, that is to remain unaltered?I’ve got the new devices attached (can ask Sonos to ‘play music’) but can’t get the S2 controller (any platform) to recognise them.Messages like:“Sonos found on this network. The system includes products that aren’t compatible with Sonos S2.“You have options:”Options offered include setting up a new system (done that) or ‘more’.Under ‘more’, there is nothing that seems to get us out of S1 jail. ‘About my system’ just shows the 5 products on the pre-existing S1 network.TIAAlex

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J
1 year ago
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TroyLContributor I
asked in Controllers and Music services

S1 Android app will not save stations to My Sonos

S1 Android app will not save stations to My Sonos.  When I go to the Stations section of My Sonos, the only stations appear in the list start with the letter “A” to “M”.  It seems to allow saving stations that start with the letter “A” to “M”, but not “N” to “Z”.  I have tried uninstalling the app and reinstalling, with the same results.

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Corry P
1 year ago
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skeckAvid Contributor I
asked in Controllers and Music services

Music Library and Mycloud home

So the other day I went to play music from my sonos library  where the mudi  is stored on WD myhome NAS drive A I got was an error saying it can't  be found Then tries to update the music library and got a message like Mycloud/public/music is no longer available Then I tried removing the link to the folder Took a few attempts  but eventually  removed Now I can't add it back as a shared folderI have never had an issue with it before I can still access the drive from my laptop  and still able to add music to the folder Any help would be appreciated  

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D
1 month ago
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CapekodderContributor I
posted in Controllers and Music services

couldnt play pandora or spotify

More of a comment- opened a case as mysic didnt play, i restarted router , deleted app, all stuff i was told to do by tech for 40 minutes . He gave up. I then unplugged the boost and plugged it back, voila it worked. I read on a reddit board that this happened to another person. Now all is well

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Corry P
1 year ago
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HerwigContributor I
asked in Controllers and Music services

Where in the sonos app can I see the name of the spotify playlist that is playing?

Hi,  I play a nice playlist on the sonos. Then I want to see what the name is of the playlist in the sonos app to be able to relocate it next time. Seems impossible to see the name of the spotify playlist once you play it? What am I missing, seems to me like a basic thing... Please help :-)

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G
1 year ago
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Gemax84Contributor I
asked in Controllers and Music services

spotify not working properly

Hi, I have bought a sonos arc and two sonos one sl speakers. If I listen to spotify with the sonos app it uses all three of them. If i open the spotify app it self or ask Google home to play music it only plays trough the two sonos one's. It ignores the arc. I have tried to remove the spotify account from sonos and installing it again,same for Google assistant. I have also tried to remove spotify from my Phone and installing it again. None of these things worked. Since i want to use Google home and also believe the spotify app is better than the version on the sonos app, only working with the sonos app is no acceptabel solution for me. I couldn't find any other working suggestions on google Anyone knows how to fix this? I hoped that a big expensive brand like sonos have some good integrations with big players like spotify

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106rallye
1 year ago
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Anchristian11Contributor I
asked in Controllers and Music services

unable to browse amazon

When searching an error message unable to browse comes up. I can still play previous Amazon music listened to and account is still connected. Any advice?

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Chris
1 year ago
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