Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,026 Topics
  • 20,795 Replies

3026 Topics

K
kdravnContributor II
asked in Controllers and Music services

Youtube Music fast forward error

Hi team.When playing songs via YouTube Music and scrolling through a song (fast forward) the song stops, the app loads and after 10 seconds it gives an error. I've occurred this on two different youtube music profiles, on an iPhone 11, iPad 2021 and Google Pixel 2 on three environments:1. Sonos 2 appwith two Sonos Ones and a Sonos Connect.2. Sonos 2 app with one Sonos One3. Sonos 1 app with Playbase, Connect Amp and a Sonos 3Please can you look into this?

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R
2 years ago
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gookxContributor I
posted in Controllers and Music services

Playlist

Bonjour a tous,Pouvez vous me dire pourquoi ma liste des favoris sur sonos n'est plus dans le même sens que ma liste favoris sur mon l'application deezer? Ce qui était le cas avant.Elle est toute mélangée par un faux regroupement incompréhensible.Merci par avance

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Xander P
2 years ago
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tlydon77Contributor I
asked in Controllers and Music services

Apple Music

I have an issue where certain songs that I can play from my Apple Music (monthly subscription) will not play through my Sonos App.  In most cases it is a few songs in an album.  (Usually the most popular songs)  In some cases it is the whole album.    I just noticed this issue in the last few days.  This seems like a copyright issue.   How can I get back to the place where all of my Apple music was able to stream through my at home speakers.   

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Airgetlam
2 years ago
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MMcDoContributor I
posted in Controllers and Music services

Siriusxm Still Down

Does anyone have any updated information on when SiriusXM will be be able to be played back though the Sonos App? This is starting to drag on. 

1
Airgetlam
2 years ago
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TorbenRContributor I
asked in Controllers and Music services

Yousee Musik does not allow multiple streams anymore

Hi all, A couple of weeks ago, yousee musik stopped allowing multiple streams to the same Sonos system (at least for my system).Have anyone else experienced this? And  do you know, if this is a bug or a new limitation from Yousee musik?BR Torben

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L
2 years ago
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RickglieseContributor I
posted in Controllers and Music services

trouble signing into my own account

I just bought a Sonos Move for myself. My roommate currently has his own Sonos system. I want to set up my own speaker under my own account but when I go to add the speaker it asks me to sign in under his account. How do I get around this and sign in with mine instead?

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G
2 years ago
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RamitsiddonContributor I
posted in Controllers and Music services

Problem with apple music

Hi there,My s1 app cannot play some of my apple music library albums. All of The albums appear all right, but in some of them, the songs are greyed and not playable.Its album that i heard for some years back. I signed out and in from the Service, but it didnt help.Thanks, Rami 

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P
2 years ago
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Steve9912Trending Lyricist I
posted in Controllers and Music services

Apple music tracks greyed out

I’ve got Apple music as a service. Some of my tracks are randomly greyed out now in playlists. They are fully available in Apple Music and play fine in iTunes from the same playlist. I do NOT have any parental crap turned on inside the Sonos app. I’ve dropped and re-added the Apple Music service in Sonos.Still greyed out tracks. My brother has a similar system and is noticing the same crap.Any solution?

27
J
2 years ago
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super-safeContributor I
asked in Controllers and Music services

I just want my speakers to play music. Is that so Wrong?

MacBook Pro with version 11.2.3 (20D91) throws the following error, when I try to update my music library on the Sonos desktop app:Unable to add the shared folder “//<my computer name>/Music” to your  Music Library (1001).When I search for solutions online, I find tons of people with the same problem, and no one posting a solution, other than to contact Sonos Support, which, obviously, is not a solution.When Sonos decided to stop allowing customers to play music from their phones, it was a big disappointment, and, to me, a violation of the promise they made as a HARDWARE company.Now they also refuse to allow me to play music from my laptop? Is this by design?  Or do Sonos engineers simply not test their software on Macs?

3
106rallye
2 years ago
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NicoletoNCPContributor I
asked in Controllers and Music services

Having trouble searching songs in deezer through the sonos S1 app

I am having trouble searching songs using Deezer through the SONOS S1 app. This happens in either the mobile or PC apps. Other services like Spotify seem to be working fine.Search with other services like Spotify seems to be working fine I installed the service, have all my playlists and can browse all my songs.Can browse in deezer. It looks ok and works However, when I try to search for a specific artist or song I get a message saying “there was a problem searching, please try again”When searching in deezer I get an error message Any one is having the same problem?I already tried resetting the controller, changing the country in both the SONOS and deezer accounts. Sometimes after I change the country, the search service works but for a short period of time. Thanks in advance  

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Corry P
2 years ago
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armavirumqueContributor I
asked in Controllers and Music services

Unable to connect to music library - S1

I am using S1 system, with a number of S1 only products.  I am getting a message ‘Unable to connect to music library’. The music library is stored on a networked PC. I have configured the PC for sharing, including the firewall. The fiilename is correct. I thought I would try to remove the library and reinstall it, but the Sonos S1 controller app won’t let me do that without updating the software, which I presume would then update it to S2 and I wouldn’t then be able to use my system.  Can someone help?  Thanks.

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Xander P
2 years ago
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Tman47Contributor I
posted in Controllers and Music services

Cannot connect to music files stored on new laptop

Get this message: unable to connect to //DESKTOP_PAPK80R/Music

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ratty
2 years ago
Iam Pippi
Iam PippiContributor I
posted in Controllers and Music services

Sonos Radio

My Sonos Radio played stations, but not it says station not available, the station just plays commercials, or just nothing (no sound). I am not a paying subscriber to Sonos Radio. Does this mean I have to subscribe to receive these stations ?

1
G
2 years ago
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Roy246Contributor I
posted in Controllers and Music services

playlists

Any idea when they are going to fix the problem of playlists not appearing on IOS, asked this question a while ago and still nothing

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controlav
2 years ago
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Eric&GContributor I
posted in Controllers and Music services

Missing tracks from playlists

I know that this has probably been covered off on here many times but I struggle to find the answer. I have created playlists within the Sonos app by adding favourite tracks from Apple Music. For months everything is fine and now many of the tracks are not able to be played. There are a number of different messages including “no longer available”, “cannot be found” etc. The artwork has disappeared beside each of these tracks. Don’t ant to have to add them all again. Am i missing something??

4
106rallye
2 years ago
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VincentGauthierContributor I
asked in Controllers and Music services

volume flucuates on symfonisk using spotify

Hi there. I use Spotify on my symfonisk, in some songs the volumes drops for one or 2 second and comes back up. Any clues?

1
Airgetlam
2 years ago
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procytonContributor I
asked in Controllers and Music services

Sonos App (S2) and YouTube Music

Hi,  I have linked my Youtube Account, and i can see the playlists, but all songs are displayed with a slash acrsoss and cannot be played. Any tips? 

3
James L.
2 years ago
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PK101Avid Contributor I
asked in Controllers and Music services

Issues with Sonos and YouTube music

Hi AllBackstory once a very happy google play member with my own music playlists and selections uploaded to Google. Where Sonos and Google play and my Sony Bravia were all compatible happy days… Then we were forced to migrate into YouTube music which was as bad as could be expected and wouldn't playback through the Bravia or even see any of my music.So it finally looks like they have fixed that so we are halfway back to where we were last year…So the Sonos app doesn't want to play my albums or playlists anyone out there use the Sonos App and YTM (I could do with some pointers on the commands to play the Music you have uploaded in to YouTube cloud..) Any thoughts.CheersPaul

3
Corry P
2 years ago
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ChrisMakiContributor II
asked in Controllers and Music services

CBC Radio 1 broken since March 8

Typically my morning alarm has me waking up to CBC Radio One Vancouver, but since Monday morning I’ve been waking up to the Sonos chime which historically meant a problem on my local network but if you drill down into the CBC service within the Sonos app, none of the selections under CBC Radio One are currently available. The CBC Music On Air (CBC Radio 2) remain available. I’ve tried removing and re-adding this integration but to no avail. Does anyone know where to go to have this looked into? I don’t know who is responsible for this integration, Sonos or CBC? I’m assuming CBC made a change to their feeds for Radio One that hasn’t been updated within the Sonos integration. The specific radio station is still available via TuneIn which is my workaround for now.

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A
2 years ago
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Khout86Contributor I
posted in Controllers and Music services

CBC app in Sonos suddenly stopped functioning properly

I have added the CBC app into my Sonos app and until now have been able to listen to stations from across Canada. Last week Radio 2 stations disappeared and now all stations have disappeared. I can still use the streaming services, but I want to be able to listen to talk radio and news. I have uninstalled and reinstalled the Sonos app and still nothing. Everything is functioning fine in my CBC app. Does anyone know how to fix this? I'm becoming increasingly annoyed by Sonos. I've already had to get a new phone because suddenly my android system was too outdated with the new update in January, and now I can't easily play my favourite stations. At this rate I'm going to have the most expensive paperweights soon. If it can't add stations, there should be a way of connecting whatever I have on my phone to the speakers- even if it's an aux cord.

1
Airgetlam
2 years ago
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stavrosmckennaContributor I
asked in Controllers and Music services

Music stops after 1 track sd card

I have music stored on my sd card on android phone and when playing through the sonos one in my kitchen always stops after 1 track, won't play an album continuously, no problems with Spotify or music services, just my old albums I have stored which aren't available online, has anybody had this problem and know any fixes, thank you

1
Corry P
2 years ago
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zorvekContributor II
posted in Controllers and Music services

Status Page Does Not Work With Pandora

Please improve the checking of the Pandora service. Twice in as many weeks the Pandora service has gone down and your site does not reflect this:    

3
Z
2 years ago
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manny001Contributor I
asked in Controllers and Music services

Why is the YouTube Music connection within the Sonos app so broken?

Why are there so many things that don’t work when using the YouTube Music connection within the Sonos app that work fine in the YouTube Music app itself? Every time I ask Sonos they say, “Google hasn’t provided the tools for us to implement that yet” and every time I ask Google they say, “You’ll need to ask Sonos about that”.  Even stuff that appears to work on the surface doesn’t work right. I’ve been noticing that when I go to “My Supermix” on YTM within the Sonos app that it keeps playing a lot of the same songs and the songs it does play are mostly from the same genre (jazz, country, rock, etc….depending on what I last listened to). I just figured this was YTM’s crappy algorithm but then I started listening to that same “My Supermix” directly from the YTM app and low and behold...it actual had a decent mix of genre’s and songs that I’ve liked mixed with new songs. What is going on Sonos????

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controlav
2 years ago
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BernyBernyContributor I
asked in Controllers and Music services

Apple Music - “We’ve run into a problem. Try Again.”

I run into this error every time I try to browse Apple Music through the S2 app. Weirdly it only occurs in the Albums and Artists tabs - “We’ve run into a problem. Try Again.” Have restarted router, updated and restarted Sonos, reset app, reauth’ed Apple Music. I have a beam which is wired in and Sonos net for two ones as surrounds. Anyone else have this issue?  

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Ken_Griffiths
2 years ago
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BarraboyTrending Lyricist I
asked in Controllers and Music services

Sonos to NAS path

I'm at my wits end here. For some reason my Sonos controller can no longer find my NAS, where all my music is stored. Going through the process of opening 'music library settings’, click on 'add’ with opens up a window with 3 options, the 3rd being one called 'networked device (ex NAS drive)’ Once I click this option another window opens to type the path to the networked shared. Listed here are a couple of examples such as ; \\myNetworkedStorage\Shared\Music.As I can't figure out what the exact path is I click on the 'browse’ button. This opens a window to 'browse for folders’ I then click on 'Network’ which has a drop down with my NAS but when I click this it opens a window ’Window cannot access \\NAS21A3A6’ with an error code 0x80070035 and a  'diagnose’ button which, when clicked,  comes up ‘couldn't identify the problem’. I feel I need to find what that 'music’ path is I need to type in to direct Sonos to.

12
B
2 years ago
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