Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,860 Topics
  • 25,352 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3860 Topics

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LeoniemayContributor I
asked in Controllers and Music services

blocking artist

I don’t want to listen to Kanye anymore how do I block hi. From my algorithm in the Sonos app

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G
1 year ago
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KbdbContributor I
asked in Controllers and Music services

music selection ignored

Sonos devices not accepting selected music choice. Plays random tracks instead. 

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K
1 year ago
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tw17Contributor I
asked in Controllers and Music services

Sort Spotify Playlist by Recently Added in Sonos App

Is there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.I’ve seen similar requests on this community forum where the response has been to pass the feedback / request onto the development team. But those posts seem to be from 4 or 5 years ago.Any progress made on making this option available which I just can’t find?Cheers!

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controlav
1 year ago
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devrinjeckContributor I
asked in Controllers and Music services

SONOS S2 App Incompatible Software Versions for All SONOS Products

I updated the SONOS S2 App to the latest version 14.20 yesterday and soon after, some settings were disabled. The message says “The version of the app you’re using isn’t compatible with your Sonos system, so some settings have been disabled”. Then for one of the rooms, the icon on the right side for room is now showing a wrench and when clicked, it goes to check for system update. I can’t use that room for anything except for TV and using remote control for volume. Anyone else facing the same problem and how to resolve?  Right now I cant add or remove anyone of the products.  Tags below are products that are in my current system.

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G
1 year ago
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mattdanContributor I
posted in Controllers and Music services

Changing the name for a share in music library

I have my music stored on a NAS and share names appear as the full server path for that share. Any way to change the display name to something more simple? You can’t even distinguish between shares because the path name is too long

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Stanley_4
1 year ago
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hsutherlandContributor I
asked in Controllers and Music services

Current Song Pointer in iTunes Playlist

Hi -Successfully imported iTunes library and playlists.  However, it seems that each time I start the playlist, it starts from the beginning.  It does not appear to be maintaining a pointer to the last played song and then pick up from there. 

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H
1 year ago
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stephen435Contributor I
asked in Controllers and Music services

Can't set up Sonos iOS app to include Apple music library

I am trying to add the Apple Music library on my MacBook Pro to my the Sonos 2 app on my iPad. I keep getting the error message “There is no share users on the computer ...” What does this error message mean, what settings do I need to update on my MBP, what are the required values for the fields in the Share Info box? I have \\MBP name\users\my account name\music. I am running the latest versions of Sonos app, Mac O/S, iOS

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Corry P
1 year ago
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KlasWContributor I
asked in Controllers and Music services

Managing two different locations using same app

I have Sonos in two houses (A and B) and separate equipment. I want the two houses with the same app and I have understood this should be working automatically after setup depending on which WiFi I am connected to.But it doesn’t work in the last step and I don’t understand what to do to make it work (and I am also not sure if I have done the first two steps correctly). This is the situation:I have set up a Sonos system in house A using iPhone with Sonos Account A (I have both an iPad and a Macbook there and they also work fine). I have then taken my iPhone to house B and created a Sonos Account B, factory reset my Sonos products there and everything is working fine. When I go back to house A again and connect to that WiFi the Sonos app doesn’t work - what should be done in this last step?Thanks in advance!Klas  

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Corry P
1 year ago
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Geez1Contributor I
asked in Controllers and Music services

group non-Airplay products enabled but not working

Hope someone can help - none of the other similar topics seemed to work for me.i have a play3 fully up to date and working fine through clunky S2 app. Purchased a oneSL for the next room, specifically so I could group them and play to both simultaneously via airplay. The One also works fine on its own via airplay.I can enable the “group non-airplay products” slider, but playback still only comes from the One. Note: in the Airplay selection menu on iOS, I don’t see any different group to choose for playback (should I?). It just says Dining Room, just like it does when the grouping option is disabled.i removed my 5ghz network so both are on the same 2.4 ssid. Both units are well within range of the router; extremely doubtful this is a network issue.And so I’m out of things to try at this point. Any suggestions would be welcome.thanks! 

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Airgetlam
1 year ago
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YairkoContributor I
asked in Controllers and Music services

Can't login to the app showin Let's try that again

Hi,I can’t login to the app with my android phone and with Ipad and all I get is ‘Let’s try that again’ X2 and than ‘Try again later’. I can log in in the web on a computer to my account. That internet Wifi works just fine. What is the problem?

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S
1 year ago
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dfmarksContributor I
asked in Controllers and Music services

Phone Not Syncing to Desktop

When I upgraded to a Mac mini and transferred everything over from the old Mac, the sonos app on our Android phones won’t sync with the Android app on my desktop. Can’t see the music libraries, can’t see any custom Sonos playlists that I created on the desktop, etc.  I also have a bunch of iTunes playlists on my desktop that Sonos doesn’t see, no matter how many times I point to the new music Library on the mini.

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Corry P
1 year ago
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Thomas HussakContributor I
asked in Controllers and Music services

apple music radio stations gone

I can’t seem to find the Apple Music radio station any longerApple Music works fine besides thatThomas

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Corry P
1 year ago
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pletseContributor I
asked in Controllers and Music services

Sonos Beam (gen 1) - music from NAS - Error 701 on 'recently played'

Hi guys Is there anyone who can think of a solution for my problem:I use my Sonos Beam (gen 1) for playing music from my NAS. I recently updated my NAS from a Synology DS216play to a Asustor AS6704T (I have the issue on both NAS). On the NAS I have an UPNP-server with a user “sonos” that has read-rights on the shared folder “Music”.Music plays fine if on the Sonos app, when I browse to the folder and tap on a song. Whenever I try to play a song from the “recently played” list, I get the famous 701 error.I’ve rebooted every device (Beam, Smartphone, router) I’ve given the user “sonos” on the NAS read/write-rights, and still I get the error What else is there that I can try to get rid of the error 701 ?I thank you in advance!

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Airgetlam
1 year ago
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Jerry93022Contributor I
posted in Controllers and Music services

Lutron Pico's cause playlist to stack

I know this question keeps coming up, but with no resolution. Lutron blames Sonos and Vice versa. There must have been a partnership at one time for Lutron to developed a product that can send commands to Sonos. Why can’t Sonos and Lutron work this out without just leaving dis-satisfied customers?  Please provide a solution rather than lip service of calling tech support. It is a complete waste of time.  we need playlists to be cleared when a new playlist is selected from the pico. Simple code change in the code that shakes hands with Lutron.

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buzz
1 year ago
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YoutubeSucksContributor II
asked in Controllers and Music services

Rage Against the Machine album by Rage Against the Machine - Will Not Play On Any Sonos - Bug

Specifically on the Youtube Music Service.The errors on Sonos app appear as a playback error then skips the song.“Playback paused because your account is being used in another location.”(You can see this for yourself, just try and play the album through your sonos.)Link to Album Playlist - Youtube This is sure to a viewer discretion pop up which cannot be disabled.  

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Y
10 months ago
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mattcsonosContributor I
asked in Controllers and Music services

play different music in different rooms

I have 2no play1's and a sonos 1, using s2 app on andriod. I have a Spotify premium account.  How can I play different songs in different rooms? Any help gratefully received. 

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M
1 year ago
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Ida MarieContributor I
asked in Controllers and Music services

Notification says "to stop the service will disturb play notifications"

Had to reset the system, because the music kept stopping av skipping to the next song. After this, I get a notification telling me “to stop the service will disturb play notifications” (My translation). I have tried to uninstall the app, update and everything, but the notification keeps coming up everytime I play something. The only way to remove it is to not have notifications at all, but then I can’t play/pause and skip song without going into the app … Any ideas? 

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Stanley_4
1 year ago
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cdubbsContributor I
posted in Controllers and Music services

iPhone X Airplay Doesn't Work When Sonos Connected via Ethernet

Good Morning,I was able to get it work this morning with the assistance of technical support but was hoping to get some more information regarding the issue.In short, recently I have been unable to play music on 3rd party apps via Airplay from my iPhone X when the Sonos is connected via ethernet. My iPhone 8 running ios 12 and a Macbook running 10.15.7 both have always worked flawlessly though.The story and set-up:I have had a Beam Gen 1 for my TV for a few years now. The beam is connected to my TV via HDMI ARC and has always connected via ethernet through a switch.About 1 year ago, the Beam stopped playing airplay music from my iPhone X via 3rd party apps. The iPhone X would show the airplay was connected to the device but no sound would come out of the speaker.I updated my system over the weekend and added a Sub Mini, 2 Ones, and an One SL. The Sub mini was hardwired to the switch and paired with the Beam and the Ones and One SL were connected wirelessly. I tested the iPhone X with t

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ratty
6 months ago
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Frankh828Contributor I
asked in Controllers and Music services

4 Wifi Connections showing for 3 Sonos devices

I’m setting up Sonos in a new house starting with a Sonos ARC and 2 and 2 roams.  I’m using a SONOS ARC for the first time and in setting up the new network noticed 4 Sonos connections listed in WIFI.  The 2 Roams, The ARC and something called Sonos Home Audio System.  Everything seems to operate ok but  does anyone know what device the Home Audio System is?

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Corry P
1 year ago
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AaseSteContributor I
asked in Controllers and Music services

connecting with the app

connecting to sonos move for the first time. using the sonos app and it`s requesting a 8 digit PIN that should be found on the backside of my speaker but it´s nothing there. what should I do to process further?

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G
1 year ago
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EdBContributor I
asked in Controllers and Music services

Remove Radio station

Sonos TuneIn: How to remove a radio station from 'My radio stations'?

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Airgetlam
8 months ago
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BCXContributor I
asked in Controllers and Music services

Different Deezer Account for each speaker

We are a few at home and sometimes we like to listen individually to our own music from our Deezer accounts. I find that I have to change account too often and sometimes forget to do so which means that sometimes a member of my family uses Deezer from my account and ads favorites or listens to flow but has nothing to do with the flow that each family member uses. Is there a way that I can associate one speaker with one deezer account? Without losing the ability to change accounts if needed? For instance I'd like a specific Sonos Roam speaker, that often one of my family members use, to have his Deezer account on that one. It would also be nice if I can say, Sonos, play this from that Deezer account..so I don't have to change account manually from the app. I hope I made myself clear about what I mean. Thank you

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Corry P
1 year ago
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anm72Contributor II
posted in Controllers and Music services

deezer sonos app

With the new interface for Deezer it’s missing some of the features on the Main app the main one being most streamed albums. Is this something that’s likely to be brought back ? 

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A
1 year ago
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Cali PersonTrending Lyricist I
asked in Controllers and Music services

Using Airplay group w/o turning on TV

Hi...I just set up a new ARC in my living room and have surround with two Ones. However, now when I play music through AirPlay on the group, it just just play on those three speakers—it insists on also turning on the TV and showing what is playing on Spotify. It adds about 20 seconds to the process and it’s annoying to have the TV on when I just want to listen to music. Is there a solution to this? The TV is a Sony Bravia connected to the ARC through e-ARC HDMI. Thanks in advance.

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C
1 year ago
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E-A-B7-EContributor II
asked in Controllers and Music services

How can I increase the signal for my cr200 remote?

I think the title said it all.  I barely can get a signal for my CR200 remote and wonder if there’s some way of strengthen it.  Boost?  I have an Orbi mesh network and that does nothing which makes me think the signal for the remote comes from a Sonos component (not close enough) which makes me wonder about the Boost. Thanks in advance for any information you can give me.

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buzz
1 year ago
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