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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,640 Topics
  • 52,836 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7640 Topics
elliot1956
elliot1956Contributor II
posted in Controllers and Music services
Amazon playlists only load 100 songs

Has anyone noticed the Amazon Music queue only loads 100 songs from a playlist? I've noticed that Apple Music works fine. The issue only appears with Amazon Music.

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3 months ago
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GreenlandProminent Collaborator I
posted in Controllers and Music services
Music Library, SMBv1 removal - why?

Many users report that their Music Library has disappeared.  The reason for this (in most cases) is probably due to the so-called SMBV1 file sharing protocol being removed.  Many older systems use this protocol. File sharing is now via SMBV2/3Many older systems cannot be updated to use the new protocols.  Users will need to purchase new file sharing devices.The reason for this change is based on security concerns where the smbv1 is regarded as a security risk.  This is true in so far as a system has already been breached via another external route (there have been no recorded instances of a SMBv1 impacting Sonos systems in the last decade). Essentially, the change which has affected so many is another ill-founded and poorly implemented characteristic of the S2 wonder update. Never mind, you can now listen alone to your Arc soundbar by purchasing the new $500 headphones.  It's not all bad! 

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4 months ago
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pbv92Contributor I
posted in Controllers and Music services
Frustrating Beam Gen1 connectivity issues

Hello all,I’m struggeling to get my Beam Gen1 reconnected wirelessly to my system and I’m at my wits end.Everything was working fine: I had my Beam connected to my TV, just added a Sub Gen3 and had a One and a One SL as surrounds.Suddenly one day my Beam, Sub and Ones have disappeared from the app. Other Sonos devices in my household continue to work fine.All 4 missing devices show the same behavior: the light is white and if I press the play button it flashes red and goes back to white. I’m focusing on the Beam for now because I assume they all disappeared together due to the surround setup.Things I tried at this stage:Rebooting the Beam by removing power: no change Rebooting my router: no change Remove power from Beam, rebooting router, turning on Beam: no changeI didn’t change any router settings in the last months.So I decided to factory reset the beam (which shows up correctly on my TV menu by the way, I can see the Sonos wallpaper if I switch to its HDMI source).Now things get in

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Pools-3015
4 months ago
Spursyid99
Spursyid99Contributor II
asked in Controllers and Music services
Music Library failing to update - Version 80.01.08 25th May

Diagnostic: *********** I have updated my Windows device and accessed the Music Library for an update but it has not picked up the 1,300 plus tracks added over the past couple of months - I know they are in the library as I have had to download to I broadcast to enable.me to play them back but I'd sooner not be reliant on the cloud for my music when I bought the system to access my own network device  Moderator edit: recorded and removed diagnostic number (identifying information)

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Pools-3015
4 months ago
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nycsfoContributor I
posted in Controllers and Music services
Sonos Radio authorization loop

Sonos Radio is in an authorization loop; the new app is unable to successfully authorize access to the channel. My older desktop Mac OS app which I DID NOT update works fine. Do not update all resources or you will need to wait for a fix to this issue. RE: Sonos Mgmt, please consider that we are paying a monthly fee to have no access to service 

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4 months ago
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Hhubert105Contributor I
asked in Controllers and Music services
new app causing major problems woth tv autoplay throughout house

Ever since the latest app update (May 2024) we cannot get any of our speakers across various rooms in the house (beam, arc, etc) to play their own audio source  without causing issues with other speakers in the house. With major troubleshooting efforts being tried over the last few weeks we are over it!!  For example to fix tv audio issues (please note all our speakers are set to tv autoplay and have never had any issues before this app update)  we’ve found ourselves turning off and then back on the tv in question to fix that room’s audio - only then to find that doing this kicks off any audio that was currently playing out of speakers in other rooms. For extra joy, when we try to get a 2nd tv audio back to functioning what we get is audio from the 1st room playing on the speaker in the 2nd room.  We have spent a ton of time troubleshooting since this app update and are so frustrated.  Right now we’re left with having to have only speaker in the house with its selected audio source pla

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4 months ago
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An AmericanTrending Lyricist I
posted in Controllers and Music services
Will Sonos ever support older systems with the “fixes” for the new May 7, 2024 app?

I personally believe Sonos will never offer app fixes for those of us who spent thousands of dollars over the last 5-6 years and use speakers older than the Roam, Era and Move speakers currently for sale. It appears that Sonos’ only interest lies in supporting their new headphones, as well as current and future speakers. We are screwed…. 

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4 months ago
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HutProContributor I
posted in Controllers and Music services
new app

New app won’t find my system.  I tried restarting my phone after updating. App won’t find my system after I turn on one of my products.  Please help…I tried calling Sonos support, but my wait time is 75min!!! Thanks

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4 months ago
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llgContributor I
asked in Controllers and Music services
sonos app will still not install move 2 - do I return it for the second time?

I returned my move 2 bought last month waiting for new app to fix problem will not connect.   Saw new app and bought move 2 again and got to install and work once and now not system is setup and tried everything -resetting app, reinstalling (now on 10th time) and it does not connect. What in the world is going on.   Bets buy gives you 15 days.  Do I return this again?  Waiting online 1 hour for help.   This is insane.  No one is answering the forum.   I have had Sonos for years with no problems.  No with new Sonos is app no way can get it to work.  I have spent so much time and tried every “fix” online by others.  What is the resolution?    Will return again if no one answers this

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4 months ago
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johnrp0510Contributor I
asked in Controllers and Music services
New App - audio in missing for Arc

In previous versions of the Sonos app, the Sonos Systems Settings for the Arc, used to show the audio in settings (Stereo, Dolby Digital 5.1, etc).  In the new app this does not display.  Additionally, I occasionally get no audio out when I turn on the TV using my Apple TV remote. This also happens occasionally when I switch the streaming app on the Apple TV 4K from one service to another. To rectify the situation, I have to open settings in the Apple TV app, and change the temporary audio out settings to the Arc. 

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4 months ago
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ModomoknaContributor I
asked in Controllers and Music services
Trueplay tuning tips

When doing the walking bit of tuning is it recommended to cover the whole room (mine is quite large), or is it better stay within the listening area?

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4 months ago
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jebbidiahContributor I
asked in Controllers and Music services
Transferring Playlists Out of Sonos App

I have created Amazon Music playlists inside the Sonos app, is there a way to get them out of the Sonos app and into my Amazon Music app?  

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Airgetlam
4 months ago
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RacinrhondaContributor I
posted in Controllers and Music services
Phone App Change Up (Gold Face to Black)

Can anyone give me insight on why the change up on the application?  It was well organized, easy to navigate around:  I’m totally lost with the new change on the Sonos app with the black background.    

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4 months ago
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Cheshire CatContributor I
asked in Controllers and Music services
Spotify no longer controllable via iPhone or iPad

Before the dreadful app degradation, I streamed music via Spotify Connect through my Sonos speakers and controlled the volume from my iPhone or iPad. Since the degradation, I can no longer do this. Can anyone recommend a fix to this problem?

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4 months ago
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GC3Headliner I
posted in Controllers and Music services
any feedback on version 80.01.30 now available ?

I'm reluctantly on 80.01.11 and just wondering from those who have updated if 80.01.30 is helping or hurting, is it doing something or nothing?

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4 months ago
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ArcticMuseContributor I
posted in Controllers and Music services
Dear Sonos

Dear Sonos.Thanks very much for the new customers!Regards.Bose Inc.  

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4 months ago
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BrandonAContributor I
asked in Controllers and Music services
TruePlay with Arc, Sub and two Era 300

I’m trying to setup TruePlay on my 5.1 system which includes an Arc, the Sub and two Era surround speakers.  The TruePlay process runs through to completion on my iPhone but when I go back into the system the settings appear not be have been saved.I’ve run a couple of other tests.  If I remove the Era 300s from the 5.1 system and set them up as a stereo pair TruePlay works on both individual systems: Arc+Sub & Era 300 stereo pair.The problem is therefore when I merge all four items into one 5.1 system.Is this a known issue?Does anyone have any ideas on how this can be resolved?

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3 months ago
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JazzieJimContributor I
asked in Controllers and Music services
New App

I listen to a specific podcast thru Sonos everyday.  I (unfortunately) updated the Sonos app, and now am being told my podcast is ‘no longer available’.  Really???????????????  How can that be corrected? 

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J
4 months ago
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RambosuperflyContributor I
asked in Controllers and Music services
sonos update

Today (29/5/2024)I am no longer able to get into the sinos app as it keeps asking to update a product I do not have or ever had. When I open the app I see the general screen for a few seconds and then it asks for a system update. I follow the instructions but it shows an image of a zine player which I do not have.If I try and update it says my system is up to date then says a sonos update is required for my products to work properly.  I cand fet past this screen. I have a network consisting of a beam, play 1x2 snd a sonos one.Please advise what is going on   

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R
4 months ago
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cjcasciottaContributor I
asked in Controllers and Music services
Help! is it just me???

 Guys,  Hoping someone can help me out here — or at least validate that I’m not crazy. Since the update, my system either hasn’t worked AT ALL (app won’t recognize the system, play button just freezes) to being glitchy at best (must pair one speaker with others to eventually play the room you want). If a song DOES decide to play, a random one that wouldn’t play days ago plays afterward.  I’ve owned Sonos speakers for about 8 years, consider myself a pretty tech savvy guy, have never had a problem like this in the past, and already reset every speaker/the entire system. It seems like the problems Sonos is promising to eventually address are smaller than this scale… but what about people like me whose system just straight-up doesn’t work anymore? Am I alone here? I feel like I’ve invested thousands of dollars in paper weights all over my house!

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4 months ago
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LiffaContributor I
asked in Controllers and Music services
I can’t see my sonos one sl

Over night I my sonos one sl lost connection with the app. I’m not able to reconnect it through Wi-Fi or cable from the wall. The led light is solid white. I’ve tried rebooting my router and disconnect all my sonos devices. I’m using a deco m9 router. Any assistance is very much appreciated.

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4 months ago
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hodkinsonsinleedsContributor I
asked in Controllers and Music services
I can no longer listen to some live radio station since the new update

I cannot any longer listen to Cadena SER, the most listened radio station in Spain, via the Sonos app. Tis happened straight after the update. I have searched the station again and it does exist but when I try to play it it does not launch/sound. Tune in also has an error. This is very frustrating because this is the main use we give to the Sonos app. 

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3 months ago
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TrojansSeahawksContributor I
asked in Controllers and Music services
I can’t add songs to the end of the queue anymore (since the update), WTF?

I can’t add songs to the end of the queue anymore (since the update).I’m not sure what is happening, but the very basic “add to queue” functionality no longer appears. Is this intentional? If so, FIX IT IMMEDIATELY!What is wrong with you? Try beta testing things before release them, because this app is total s*** now.

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2 months ago
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Eleanor's MacBookContributor I
asked in Controllers and Music services
The monthly charge

Why am I being charged $19.99 each month for the use of this app? 

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4 months ago
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PandJContributor I
asked in Controllers and Music services
Radio Stations No Longer Playing via TuneIn or myTuner Radio since latest S2 and S1 update

We own two Play:1 units (paired) and one Play:5 (1st gen) and have had them for over 10 years; through either TuneIn or myRadio Tuner we have been able to play our favourite radio station CKUA (from Edmonton Canada). We use the Sonos 2 App for the Play:1 speakers and the Sonos 1 App for the older Play:5 unit, and they have worked flawlessly until this past update (May 2024) version 80.01.08 for Sonos 2. The station is listed under a myTuner Radio search, but just will not play. We have had issues trying other stations as well. I do not know what the "update" contained, but it has completely ruined our listening pleasure and made our speakers virtually useless to us! 

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1 month ago
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