Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,345 Topics
  • 28,637 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

4345 Topics

H
Hendrix8000Contributor I
asked in Controllers and Music services

Configuring the firewall Imac Ventura

My Imac has lost connection with Sonos since update to Ventura. Seems like a firewall issue,but can’t firuge it out

1
AjTrek1
1 year ago
G
Gandalf11Contributor I
asked in Controllers and Music services

Play:1 sound jumps to 100%

Since update to 15.2.1 the sound on my Play:1 jumps to 100% after a couple of minutes running. No matter if I set the sound on the app or on the computer. Also if it’s radio or from my server in the same network. This is annoying and makes the system unusable… Any hint on how to fix this issue?

1
G
1 year ago
S
SpaddywaddyEnthusiast I
posted in Controllers and Music services

Filter Atmos from Stereo Apple Music

I have posted this on the Apple community, but I fear they might delete the post for references to Sonos. Hopefully, someone here can help? I have a bit of an over the top audio setup whereby I have a Sonos Arc, 1 x Sub Gen 3 & 2 x Era 300’s. As well as this setup I have 2 x Sonos fives for listening to music in stereo format. I can’t listen to stereo music on a surround sound set up as it sounds awful. I couldn’t even come to listen to Atmos tracks on my previous set up which included the Sonos Ones as the rears. Now that I have swapped them with the Era 300’s listening to Atmos music on this system has been transformed from night into day; it’s really good. However, listening to Stereo format on this setup is still a terrible experience, which is to be expected. As an Apple Music subscriber, is there a way I can easily filter Stereo from Atmos, so that I can change to the desired system depending upon format? 

12
S
1 year ago
W
Wylie_SContributor I
asked in Controllers and Music services

playbar and powerline adaptors

Hi thereI have tp link powerline adaptors hard wired to router and then to the playbar on the other side of the living room. They are definitely working as I have tested the ethernet signal with a MacBook. My issue is when I connect up the ethernet cable from adaptor to playbar it doesn’t seem to pick up the signal and it won’t let me turn off the playbars wifi.  has anyone experienced this before? Hopefully there is a simple fix. Playbar disappears from my system often via wifi even though it’s in the same room as my router. Bt smart hub 2. Sonos have replaced the playbar twice now due to apparently dodgey wifi cards. Great customer service I must add. PlayBar was bought nearly 8 years ago!

1
Jamie A
1 year ago
J
jclin10Contributor III
asked in Controllers and Music services

Do I need the Sonos app installed on my MacBook or iPad in order to play music from Spotify or Apple Music?

I have several devices on my home network, which is the same network that my Sonos system is on.Do I need to have the Sonos app installed on all of those devices if I want to use them to play Apple Music or Spotify? Or can I play directly from device to Sonos system from Apple Music or Spotify, bypassing the Sonos app?

8
buzz
1 year ago
J
jsebiriContributor I
asked in Controllers and Music services

Spotify

HI , I have 2 Sonos systems that generally work very well. They are 10+ years old.Problem I cant seem to figure out : My spotify account is available on all systems. When anyone is using SPotify on one of the systems , the system seems to think its me using it and because Spotify won't let my login us the streaming service on multiple devices at a time it shuts me off , and keeps the Sonos system working in one of my homes that is using the service. This is very frustrating when I am using Spotify away from the  home , but another person in the  home is using it and kicks me off. ANy thoughts here ? 

1
controlav
1 year ago
L
LufthueContributor I
posted in Controllers and Music services

Sonos S1 desktop controller only works with public network

I have several Sonos speakers connected to my home wifi network. For many years, I’ve been able to control the speakers both with the Android app and the Windows desktop app.However, after I reinstalled Windows 10 today, the Sonos desktop app can’t find my Sonos system, unless I set my wifi network as a public network in Windows. The Android controller is still working fine.I have checked my Windows firewall settings and reinstalled the Sonos desktop app several times. I have followed all the steps in Sonos’ configuration guide, where step 4 emphasizes that the network profile must be set to private. But the only way I can get the desktop controller to connect, is to do the opposite, and set it to public.For obvious reasons, I don’t want to define my home wifi as a public network. Does anyone have a solution to this?

2
L
1 year ago
E
Eug7Trending Lyricist I
asked in Controllers and Music services

SVC not playing radio station added to My Sonos (new Era 100)

I added a local station off Tunein (107.9, K-wave) to My Sonos. If i say HS play 107.9 or play K-wave it always defaults to playing some other station from Tunein with 107.9 or K-wave. Want to set this up for the wife so she has the ability to call this up.Also, I added a complication album from my Plex library to My Sonos and when I call it up the response ends up playing either Pandora or Apple Music.Please help.

17
Ken_Griffiths
1 year ago
P
peterkavContributor I
posted in Controllers and Music services

What Nas drive will continue to support S1? (after WD has withdrawn support)

WD’s My Cloud Home has just announced it will no longer support Sonos S1.I’m furious as mine was suggested by a telephone sales person.  It’s over two years old, so presumably out of warranty.I want to keep using my old Play 5’s. I just use the nas to play mucic from my library of 250 K songs It’d be much cheaper to buy say the Seagate 4TB Nas at £84 than pay £700 plus to upgrade my two Play 5’s.  But is it reliable? And are Seagate also likely to dump support for S1?Or are all companies that make nas likely to go that WD route?  And should I just acceot by Play 5’s are obselete?Many thanksPeter PS Other Nas often used by Sonos users are Buffalo Link Station, Fritz! Qnap and Synology.  Any thoughts on those?PPS I do use S2 for my two Roam speaker. But they of course dont link to S1.And do I understand that gen 1 SL’s wont connect to S2?    

16
Airgetlam
1 year ago
J
james14Contributor I
asked in Controllers and Music services

Spotify jumping tracks

Spotify keeps jumping tracks  - reset network and reinstalled the app ?

1
Airgetlam
1 year ago
M
MarkiePeeContributor I
asked in Controllers and Music services

Sonos 1 started skipping only certain songs on apple music

Had 2 Sonos speakers for a few years now. Today some songs skip due to “not encoded correctly” error (appears on desktop and app controllers). These songs have always played without. problem previously and they are in a playlist created 10 years ago on iTunes (Where they still work without error). One particular playlist skips the first 3 tracks entirely. I have read some explanations which. claim. it could be wifi interference, but this issue is only on specific songs not constantly.

2
Airgetlam
1 year ago
E
edfoshoContributor II
asked in Controllers and Music services

Volume control issue

I noticed this morning that I can no longer tap the volume bar for a room/group to increase/decrease it by one notch at a time. Is this a bug or a new change?I have asked others and it's not an issue for them.Android, Pixel 6a, Sonos app 15.2.I have uninstalled and reinstalled the app, but it's still an issue.Edit: fixed! But there's still an issue that needs fixing in the Sonos app.. I have a disability, and one of the issues I have is speaking - I recently enabled text-to-speech accessibility setting in Android (basically, a toggle floating on the screen > tap it > tap an area on the screen, then it reads out the text - could be useful). Turned out it stopped that particular volume control feature on the Sonos app - l I had to turn off the accessibility setting then restart my device for Sonos volume to work properly again.I have no idea if Sonos can work around this (it only affected a specific feature of the volume control), but I'm sure I'm not the only one with Sonos that a

2
J
1 year ago
K
KaremaSamContributor I
asked in Controllers and Music services

"On this Mobile Device" does not show when browsing

Hello Community,I have acquired Sonos One (Gen 2). When I click on “Browse” the menu does not show “ On this Mobile Device”. is there any configuration to do prior to have it showing in the Browse menu? Thank you for your guidance.Sam

1
Airgetlam
1 year ago
D
danieluk1984Contributor I
asked in Controllers and Music services

Sonos forcing updates by restricting app functionality

Is there anyway to stop this? If you switch off automatic updates sonos starts slowly removing app functionality. First I noticed they stop you re-tuning true-play unless you update, now ive noticed they prevent me re-indexing my locally stored library. What is the point in having a pretend automatic updates option that cripples the apps functionality thereby forcing you to update regardless? 

1
jgatie
1 year ago
P
passingcitizenContributor I
asked in Controllers and Music services

sonos apps skip spotify playlist issue

Hello. I have inquired before, but there is an issue where songs keep skipping when I play Spotify playlists on the Sonos application. I have tried changing all routers and even directly connecting, but the issue still persists. I have searched the Sonos community, and it seems like this issue has been repeating for several years. You can see that there are many inquiries about it. It wasn't this severe before the last update, but after this update, all songs are skipping. I want to emphasize again that this is not an internet issue. I have tried changing routers, pulling out all the codes, and even resetting the device. This issue only occurs with Spotify and not with other music platforms. Please forward this matter to your technical support team and resolve the problem as soon as possible. 

1
Jamie A
1 year ago
G
GRB2023Contributor I
asked in Controllers and Music services

Sonos Windows App not finding Sonos system

I recently changed the name of my Windows PC. Despite deleting and reinstalling the PC Sonos 1 software, the Sonos 1 PC controller no longer finds my Sonos system. The Sonos portable controller finds the system but cannot find the music stored on my renamed PC (even though the PC name and folder for the music source seems to be correct. Any ideas??ThanksRichard

1
Corry P
1 year ago
Z
Zoo22Contributor I
asked in Controllers and Music services

Speaker adjustments missing from app?

Just factory reset my playbar, surrounds (sonos one’s) & sub and updated the app.Everything is working however now there is no way to adjust surrounds or sub. Used to be settings for all this. There were some distance settings for surrounds & you could adjust sub.All now is the volume, night sound, & enhancement.Touched every part of every screen I see nothing but it’s supposed to be there.Have it on android phone & ipad. Both are the same.Not there.

3
G
1 year ago
N
niltomekEnthusiast I
asked in Controllers and Music services

All wake up alarms disappeared

All my 10+ wake up and go to sleep alarms with selected play lists disappeared overnight. I have had them for years! What have you done? What kind of system update would screw this up?I did not touch the system or use the apo during this last 24 hours.

2
buzz
1 year ago
W
WpartridgeContributor I
asked in Controllers and Music services

Sonos duplicated rooms

Hi, I have recently moved house and had to reconfigure my system. For some reason, Sonos has duplicated my 'Dining Room' so now I have three 'Dining Rooms', each with a separate component (see image). Is there a simple way to remove the duplicates and just have one Dining room with all the components in? Thanks  

1
controlav
1 year ago
J
jlockwoodContributor I
asked in Controllers and Music services

Apple Music Classical

Apple acquired Primephonic in 2021 with the intention of using that service as the basic of creating their own music solution aimed specifically at the Classical music genre.I did not pay much attention at the time but I thought this was more for dealing with the enhanced meta data/tag information needed for the Classical music genre. For example the same music title composed by the same original composer may have multiple recordings from many different orchestras over time and with sometimes different conductors, soloists or singers any of which might be specifically looked for by classical music enthusiasts.Well Apple are this month finally launching their new Apple Music Classical app which is the dedicated app for classical music and will be backed up by the current Apple Music streaming service. It will be free to existing Apple Music subscribers.See - https://apps.apple.com/app/id1598433714Initially at least it is only available as an iPhone app and not an iPad or Mac app.The rel

19
B
1 year ago
E
ExalinContributor I
asked in Controllers and Music services

apple music trial

Hi guys, The offer for 3 months apple music came up on my app but I didn't yet have an apple Id. I managed to finally get one but now the offer doesn't appear anymore! I tried looking on the website but there's no option to redeem it. Anyone else know a way?

2
Corry P
1 year ago
B
BretonMaitreContributor I
asked in Controllers and Music services

How to use Sonos in homekit

I added several speakers to Apple Homekit.  They show up in Homekit, but when I click on them, they show up with a greyed-out box and everything else grayed-out and a message saying “Not Playing.” This is the same on the iphone and two ipads. However, all Sonos speakers are playing music while the Apple devices give me the grayed- out box and “Not Playing” message.  I reset the router, wifi and powered down the Sonos system several times, with no effect.  I am not using a hub of any kind.  I am connecting locally via wifi.  Is there something I am missing here?

3
B
1 year ago
S
sonnnetTrending Lyricist I
asked in Controllers and Music services

Browse song in Music Service App; Play it Hi Res on Sonos

Hi,I'm using Amazon Unlimited. I want to browse for a song on the Amazon Music App, then start playing it on Sonos, without having to search for it again in S2. Is there a quick way to do this (eg menu items or share URL link)?I don't want to use Cast/ Connect because then the music won't play in Hi Res if it is an Ultra HD track.I don't want to browse on the Sonos app, because, amongst other reasons, I can't see if the track is Hi Res.The closest solution I've found is to cast the track, then press three dots and choose 'Search [The Artist]'. But I then have to stop the cast, search for the album, find the track and play it.Am I missing a trick, or is that just the way it is?Thanks v much

3
S
1 year ago
M
mateuszniesmialekContributor I
asked in Controllers and Music services

Spatial Audio not available on Apple Music

Hey guys, As you are probably aware, Sonos has recently introduced the spatial audio feature. However, I have noticed that this works when playing music from Apple Music through the Sonos app because when I try to listen to music directly from Apple Music, I just lose this option.I am curious to know if this is a technical error that needs to be fixed or if this is how the feature is intended to work.Thanks!

3
M
1 year ago
K
ku4ttroContributor II
asked in Controllers and Music services

Sonos MacOS app atmos support?

Does the Sonos MacOS app (currently in 15.2) support atmos?(Using a macbook Air M1) 

1
controlav
1 year ago
Terms & ConditionsCookie settings