Dear Sonos.

We are proud Sonos users and have 8 Sonos products installed throughout our townhouse in Sydney. Everything working in harmony with the amazing Sonos Functionality until 4 days ago we updated to your latest app firmware update, and have had 4 days of utter “hell” with everything from incredibly slow reaction times to linking with Music through Spotify and SoundCloud. To random

Tracks being dropped into and on top an already playing song. 

Separating speaker systems that have been melded with calculated intent. 

AND, have left a very lovely Sonos One that cannot be reconnected to the system.

Your update is a FAIL.

Be better SONOS!

Get to work Fast, iron out the bugs, or else risking a long serving customer moving to a better and way more reliable product with an interface that actually works.

Please respond promptly.

As you tell from tone - Not Happy.

Dan Freene

Moderator Note - Removed personal information