Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,317 Topics
  • 22,469 Replies

3317 Topics

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steff97Contributor I
asked in Controllers and Music services

SiriusXM - Unable to browse Music Favorites

I have been unable to browse my SiriusXM favorites for at least 3 days now. When i enter Sirius favorites there is a message: Unable to browse music.This error was noted on the Sonos Status web yesterday (January 21). Today it says all systems are operational… they are not. It’s till down for me.

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B
1 year ago
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rondiguandContributor I
asked in Controllers and Music services

Tunein radio station (BLVD 102.1) keeps playing ads

Since last Sonos update, my favorite TuneIn radio station doesn’t work anymore. It keeps playing ads.The radio plays well in the TuneIn app or Website.I tried adding the stream directly from http://blvd.fm/radio/live/ with no luck.I used to listen to this stations for weeks before it suddenly breaks last week after I updated to the latest sonos app on my PCThanksPhil

6
Airgetlam
1 year ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services

Mellow Morning Gone! Sonos Radio HD

Mellow Morning was an original HD station and one of the main reasons my wife wanted to subscribe. We listen every morning to that. As of yesterday it disappeared. What happened? Is it coming back? Is it just because of the holiday stations? We want it back. Help!

4
C
1 year ago
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Jenifer1Contributor I
asked in Controllers and Music services

Changed Broadband network and can't connect to TuneIn

Hi Just changed over to Sky broadband and my play 1 is connected to new network but it keeps telling me it cannot connect to Tunein nor play any radio  stations via Tunein. Was working fine before network change. Tried re-booting but no luck. Any advice or suggestions?

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J
1 year ago
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DromedaryContributor I
asked in Controllers and Music services

How do I play any media from Android phone?

I’m new to Sonos and bought a Roam because I want to stream my Android phone,  iPad and Macbook without endless bluetooth pairing/unpairing.  The Ipad and Mac work brilliantly but I’m disappointed that it’s only specific apps I can stream from my phone.  I had assumed that I’d be able to stream any audio I wanted from my phone.  I listen to French radio stations - which aren’t available within the Sonos app. Is Bluetooth the only way I can do it? 

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J
1 year ago
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DjvhContributor I
asked in Controllers and Music services

sirius

Why are Sirius channels above 470 unavailable? 

2
Airgetlam
1 year ago
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zdelapena8Contributor I
asked in Controllers and Music services

Sirius limited channel line up

Sirius xm channel line up limited to 400s. I listen to channel 710 and has worked fine until today. Getting the “unable to play the selected item” when I select it from favorites. S1Is it a current issue or just me?

5
Airgetlam
1 year ago
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KajackContributor I
posted in Controllers and Music services

Can’t import new albums from iTunes.

Sonos won’t import new albums from iTunes for the first time. No trouble shooting has helped.

13
N
1 year ago
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MarbleIslandContributor I
asked in Controllers and Music services

Can no longer have ability to play individual songs from Pandora music service within Sonos App

We have been able to search up and play individual songs offered through the Pandora Plus music service through Sonos for as long as we can remember. As of a couple of days ago, this functionality no longer exists in the controller app. As a result, all Pandora songs within our playlists are now unavailable. When we do click on them we receive the message: “this account does not support this feature”. When we search individual songs displayed under the songs tab in the controller and then click to play them, a station is played instead. Is anyone else able to play individual songs from the Pandora music service? Sonos tech support insists that the ability to search and play individual Pandora songs has never existed. The Pandora app allows me to do so though. Strange indeed. We just upgraded to Pandora Plus which allows you to search and play what you want but only after you click through one ad. I wonder if this is causing the issue. Thanks in advance. 

4
K
1 year ago
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RossHContributor I
asked in Controllers and Music services

mixcloud queue sync issue

Hi, I have set up a music queue directly on the mixcloud app but this doesn't appear when I choose the mixcloud service through the Sonos app. Is this an issue that others see or is there a way to sync the queue that appears under the mixcould service?

0
R
1 year ago
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RDLinKYContributor I
asked in Controllers and Music services

New ASUS AX3000 Router USB Music Library

Just upgraded to a new ASUS RT-AX3000 Router and got everything working included my SONOS system. Then wen moving the Music USB drive to the ASUS router and setting it up per the helpful into on this forum, it seems to work for about 5 secs and then throughs the following message...” Music Files Not Available - '(music server path)’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  The device is powered on and the path was not changed. I have submitted the diagnostic information and the confirmation number is: 1409766191.Please help. Thank you. 

3
James L.
1 year ago
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Pl07RContributor II
posted in Controllers and Music services

Problem viewing the Apple Music playlists

Hi all,Among other things, the "Miłomuzomania" playlist S2 will only find in the Spotify and does not find it in the Apple Music.Do you have the same issue (S2 13.4.1 on iPadOS 15.2)?Regards,Piotr

6
P
1 year ago
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anthonypContributor I
posted in Controllers and Music services

local playlist

I have a number of local playlists stored  using Itunes on a local drive.  They appear correctly on my iPhone se (1) but not on my iPad.  If I launch one on my phone it appears as playing on the iPad and I can chop and change the music.  But does not appear as a played item when next I use the iPad.  Driving me mad.   This is a relatively recent phenomenon. 

4
A
1 year ago
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WharehingaContributor I
posted in Controllers and Music services

Spotify through sonos app sounds terrible

On my sonos beam. Why is the quality of the Spotify app so bad. When the beam is playing Spotify from a TV app it sounds good. From the sonos app using Spotify sounds. Terrible with no bottom end. I have seen loads of complaints about this but no. One from. Sonos had adequately answered. I now. Have to have the TV running. Spotify and run Spotify from there to get decent sound quality surely after years of. People complaining. Someone should have an adequate solution to this. 

6
H
1 year ago
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dirkmcGirkContributor I
asked in Controllers and Music services

Youtube music not working - many posts on this

I see many posts from over a year go on how Youtube music (premium or otherwise) does not show our playlists.   WHAT is the status on this?  I just ported all my playlists from Spotify because its awful, only to learn about this issue.I am unable to see only 3 of my playlists.  Has there been a fix to this?

3
controlav
1 year ago
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MitchSContributor I
posted in Controllers and Music services

Audible Playback Stopping Continually

When listening to Audible on Sonos Roam, my playback stops randomly. I’ve checked that there’s no sleep timer, and the amount of playback time varies. There are also times when the boom will skip ahead several chapters. I’ll be listening to chapter 1, then suddenly I’m listening to chapter 3. No explanation. 

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Ken_Griffiths
1 year ago
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PLCMAN58Prominent Collaborator I
asked in Controllers and Music services

SONOS Connection to a SYNOLOGY NAS

I am having some drop out issue with songs that are on the SYNOLOGY NAS with DSM 7.xSYNOLOGY DS1821+ NAS with latest DSM 7.0 version.SONOS S2 System (Wired and Wireless)Three SONOS components grouped (AMP - Wired, Five - Wired and One - Wireless)All wired SONOS components are connected to various TP-LINK Managed Switches and have the proper STP / RSTP configurations. The wife selects a song (FLAC Format) that is stored on the SYNOLOGY DS1821+ NASSONOS makes a SMB3 connection to the NAS however the connection is coming from a SONOS Port that is not part of the group. In the SYNOLOGY connection log, it shows this connection numerous times and then it will show the IP address of the SONOS Amp that was part of the group and then go back to the SONOS Port. The timing appears to coincide with the music dropping.Questions:Why would the initial connection be made through the SONOS Port? Why would multiple connections be open to the SYNOLOGY NAS by the SONOS Port?

6
Airgetlam
1 year ago
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jeff goodmanContributor I
asked in Controllers and Music services

WXPN Stopped Working on Sonos

This is an odd one.  I have listened to WXPN (U of Penn, Philadelphia) on Sonos for years.  Last week it stopped working on Sonos.  I am running S1with a variety of legacy and new gear.  When I start WXPN through TuneIn on a zone, the stream immediately flips from PLAYING back to STOPPED - every time I click PLAY it immediately flips to STOP Other stations work fine through TuneIn - WXPN is the only one with an issue (that I have found) Even sister stream XPN2 still plays on Sonos through TuneIn I went to a friend and saw the same behavior (also running S1) WXPN plays perfectly through the TuneIn iPhone app (not is Sonos)I spent an hour on the phone with Sonos support (before our connection dropped)Running diagnostics (even run while trying to start WXPN repeatedly) the rep saw nothing odd that indicated an issue We tested WXPN through (Sonos) TuneIn, Sonos Radio and (Sonos Radio.Net) - all had the same behavior - clicking PLAY immediately flipped to STOP; all other radio stations thro

27
K
1 year ago
J
Jason_RContributor I
posted in Controllers and Music services

System mutes itself using Amazon Music

Here’s our situation:-- Sonos Arc, Sub (Gen3), 2 One SL-- Listening to Amazon Music using the Sonos App-- Every so often (maybe every 4 or 5 songs) a song will start and there will be no sound.  You can see the progress bar moving as though the song is playing but the sound is just Muted.-- In the Sonos App, if you pause and then play, the sound is back on. Is this a known issue?  It seems to have started sometime around the last time I updated the Sonos App.   

4
Ken_Griffiths
1 year ago
K
kelliot66Contributor I
posted in Controllers and Music services

pocketcasts not syncing again

Got pockecasts so podcasts would work with my Sonos system. Worked great for a couple weeks, now doesn’t sync properly at all. Soooo annoying! Anyone have a fix?

2
K
1 year ago
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Brother BeakerContributor I
posted in Controllers and Music services

Podcasts have quit playing

I have used Sonos with Spotify to play podcasts for the last few months.  After the first of the year, I have not been able to do so.At first, I thought it was another Sonos glitch (I do not use the alarm function because it regularly forgets certain rooms or speakers and has to be manually reset…which is not feasible when I am asleep).  But nothing seems to be working.  I see on the forum that this was a problem a year or so ago, but I have been able to play podcasts just last month. Can anyone provide any guidance?  This is extremely annoying as I purchased a pair of Roams specifically to be able to play podcasts in the morning.

2
B
1 year ago
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nashieTrending Lyricist I
asked in Controllers and Music services

Music library won't get indexed

Hi guys,Having some difficulty getting Sonos to index a new NAS drive I’ve added.It finds the network share and specific music just fine and starts indexing but it never finishes the job (tried this a few times now). It shouldn’t be prohibitively large (135gb of MP3s) as it worked fine on the previous NAS hard drive (I’ve had to swap a faulty SSD for a new one- that’s the only reason I’m having to reindex).It’s said that it’s been ‘Updating Music Library’ for about 20 minutes now on my Mac OS Sonos Controller.  It’d be useful to know a little more about the actual progress of the job. 

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el rubio
1 year ago
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casaperContributor I
asked in Controllers and Music services

Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So  

105
V
1 year ago
mikegunnill
mikegunnillAvid Contributor III
asked in Controllers and Music services

Can not update from Apple Music

Recently got a new Apple MacBook Pro. I seem to have lost been able to update my music library with Apple Music. Now I get the message “ //MacBook-Pro/Music is no longer available. Go to settings>system>music library>music library setup to check path. “ Grateful for assistance to get this working again. Thx. regardsMike

2
mikegunnill
1 year ago
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DunkirkPieEnthusiast II
posted in Controllers and Music services

Deezer HiFi and Sonos - constant skips and dropouts

I’ve had lots of problems listening to Deezer Premium on my Sonos system for the last couple of months.  Every track drops in and out (except on my Beam, which is wired to the router) for the first 10-15 seconds of playback.  It even happens when I pause and restart a track halfway through.I had assumed this was due to wireless interference (I’ve recently added a load of IKEA smart bulbs throughout the house) but today I realised that my issues started when Deezer “upgraded” all their packages - for a price, obviously - to “HiFi audio quality sound” in October.  A bit off-topic, but in my view this was a thinly-disguised and cynical piece of opportunism from a company which put out a press release only six months earlier promising:“We just wanted to let you know that Deezer isn’t going to raise prices in the middle of the pandemic. Music, podcasts and radio help people cope and we don’t feel this is the time to make things harder for them. If we ever were to increase prices, we would g

13
ratty
1 year ago

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