Skip to main content

Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,072 Topics
  • 51,005 Replies
R
Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
  • 94
  • 323
D
David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
  • 52
  • 231
A
aitchgf
solved this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
  • 110
  • 755
7072 Topics
G
Gr8fulkanContributor I
asked in Controllers and Music services
Amazon Music doesn't recogize all my sonos speakers

I recently decided to try Amazon Music Unlimited over Spotify, but when I try and play music from the amazon app and click the cast button only one of my sonos speakers shows up.  I have 2 One SL a beam and a roam.  In Spotify you can easily choose which speaker to cast to.  Am I missing something.  I have removed my amazon account and then added back to the sonos app and no luck.  It is very frustrating.  I have an android.  I was just unhappy with the sound quality from Spotify so wanted to try Amazon Music.

5
ratty
2 years ago
B
BroxheadAvid Contributor I
asked in Controllers and Music services
Playing MP3 files rec'd via email

Hi, I’ve just bought my first Sonos speaker (Sonos 5) so I’m fairly new to all this.If I connect my iPhone to a traditional Bluetooth speaker, any sound my phone makes will come out of the speaker.  This works well for me as I sometimes receive emails with MP3s as attachments and I can simply open them directly from the email and they will play.So far I have only set my Sonos speaker up to work with Spotify.  From within Spotify I click the green speaker icon and select ‘Kitchen’ and it worksMy question is, how can I play MP3’s attached to an email, that are opened directly from the email on my ipad or iPhone ?I obviously can’t simply upload to Spotify and play them from there.  I suspect I may need to save the MP3 somewhere first maybe (if so how/where) or perhaps connect to the 5 via a standard Bluetooth connection (if this is even possible?)?Any help is appreciated!  Thank you!   

4
B
9 months ago
L
LeoniemayContributor I
asked in Controllers and Music services
blocking artist

I don’t want to listen to Kanye anymore how do I block hi. From my algorithm in the Sonos app

1
G
1 year ago
G
GlemoineContributor I
asked in Controllers and Music services
date and time not set with15.2.1 update

Since the 15.2.1 update my system looses the date and time whenever the power goes out even briefly (so the wifi router resets), with the result that alarms do not function. (Living in Maine, such power flickers are frequent) The first time it happened support suggested deleting and reinstalling the app on my phone, which worked (XR running 16.3.1). The second time it happened simply restarting the app fixed it. The third time, nothing helps: restarting, resetting, reinstalling in both my phone and iPad. Trying to check for updates results in a 1101 error. Any advice appreciated!

3
M
1 year ago
J
JwhpageContributor I
asked in Controllers and Music services
adding to the queue

Why won’t this new app update allow me to easily add music to the queue. The only options are replace the queue. What happened to that functionality? Why have they made it so difficult or taking it away?

8
J
3 months ago
N
nori187Contributor I
asked in Controllers and Music services
Sonos Arc won't play my USB files.

When I plug my USB into my TV (Sony Bravia A8 OLED), the arc does not play the audio files for movies, even though they are Dolby Atmos, it switches to the TV audio automatically, even though the settings say its playing through the speakers? Does the Sonos Arc not support USB files playing through the TV?

3
UKMedia
3 years ago
M
Mattie530Contributor I
asked in Controllers and Music services
SiriusXM

not working for 3 days.  what now?

12
M
3 years ago
U
UnifylinkContributor I
asked in Controllers and Music services
Cannot connect YouTube Music Premium to Sonos

When I try to connect my YouTube Music Premium account to Sonos it gets as far as YouTube Music saying it’s approved and to continue setup in the Sonos app. But when I switch back over to the Sonos app it says there was an error but does not provide an error code.

1
Ken_Griffiths
3 years ago
O
olluzAvid Contributor I
asked in Controllers and Music services
AAC files not showing up in the Music Library

According to the supported audio formats it should be possible to add AAC files to the Music Library.I’ve added a directory containing AAC files, but they don’t show up in the music library.so far I’ve tried:different kinds of folders (network shares, NAS, Music folder in Documents) added metainformation to the AAC file using Mp3tag downloaded various AAC sample files for testingWhen I add a mp3 file it will show up, but no AAC I’ve found similar topics while searching for a solution, but none with a solution. So, is somebody able to select AAC files from their music Library ?Is Sonos supporting AAC files in their music library, at all ?

4
T
1 year ago
J
jwilliamadamsContributor I
asked in Controllers and Music services
Unable to Add Apple Music

I had to reset and rebuild my Sonos system today. When I try to add my existing Apple Music account to Sonos via the app on Android, after clicking “I’m Already a Member”, I get a white screen. Nothing else appears. The same thing happens if I select “Start Trial.”Any ideas?

2
J
2 years ago
F
FrenchracerContributor II
posted in Controllers and Music services
Anyone experiencing Pandora issues since the last update?

Been using Pandora for two years without problem. After the last Sonos update the system keeps skipping songs, stops randomly and gives me messages stating that it lost connection to Pandora, or that there is not enough network bandwidth or that it can’t find the Sonos system. Nothing else changed in my system, all other wireless devices work fine and I can stream 4K Tv without problems ??? What gives ???

3
Airgetlam
3 years ago
S
Slates149Contributor I
asked in Controllers and Music services
Local Music Library

I have lost my Local Music Library connection since this dreadful new app update was released and now cannot add it back despite trying til I can’t try anymore!My library is on a NAS drive where all my music tracks are arranged into ‘band’ folders. I can access them through my PC no problem but not through Sonos. The only difference being that the path to access via my PC is: \\BTHUB\usb1\Music - note the backslashesIn the new Sonos app that same path cannot be used as the app wants a path that uses forward slashes. It will not accept backslashes.i tried putting in the same path but with forward slashes and my NAS drive fires up but doesn’t connect . Any suggestions please 🙏   

19
Corry P
11 days ago
O
OrwellContributor I
posted in Controllers and Music services
Can't listen to my own music on Apple Music anymore

According to the Sonos ‘Support’ team, I am the only customer they have that has the following issue…Since the recent App update, I was unable to access Apple Music and had to ‘reauthorize’ this. Tried, failed, reported, advised, tried, failed etc. Uninstalled, reinstalled, repeat etcI was told that I could only access Apple Music if I had a paid monthly subscription, which would seem to me to be an illegal practice given I have a fully owned local library of 26,000 songs stored on Apple Music and indeed I can listen to that content on my Mac, iPhone, in my car etc.After testing that theory, it was indeed correct. Only by restarting a monthly subscription to Apple Music would it get past the Sonos gateway, which I don’t require as I subscribe to Spotify.On closer investigation, access to Apple Music through Sonos was then only limited to a minority of my library and playlists. Most tracks are ‘greyed out’ and can’t be accessed. Not just tracks I’d burned but also ones I’d paid for and

20
R
20 days ago
M
MicheleReContributor I
asked in Controllers and Music services
Access sonos connect directly through native application of the streaming provider

I use my Sonos Connect as a streamer connect to my Hifi, and I am currently using Amazon music as a music provider. The problem is that I cannot use the Amazon music app to select the music to stream through my Sonos Connect, I am forced to use the Sonos app; this is a serious limitation since in this way I cannot use most of the functionalities provided by the Amazon music app, which are useful in discovering new music. Do you know which HD music provider (e.g. tidal, deezer, etc.) would give me direct access thorugh their native app to my Sonos Connect streaming functionalities?Thanks a lot!

17
M
6 months ago
P
P DiddyAvid Contributor I
asked in Controllers and Music services
Lossless Audio Apple Music ATV to Beam

Hi,I understand the only way to play lossless audio using Apple Music is using ATV - eg playing through my connected Beam.  If I group my Beam with my stereo paired 5’s + sub using S2 app and play Apple Music through ATV into Beam as source, will this play lossless through 5’s + sub?  Thanks for your help 

1
Corry P
1 year ago
B
Bofors85Contributor I
asked in Controllers and Music services
S2 Controller on PC stopped connecting to some streaming (not all) services

Using the S2 controller on a Windows 11 PC I can connect to Sonos Radio, Amazon Music, Spotify, and TuneIn, but not iHeartRadio, Plex, Pandora, or AccuRadio.  The ones I can’t connect to tell me “Unable to browse music” and attempts to reauthorize tell me to check the network connection.  The controller on another Windows 11 computer and all the mobile devices on the house’s LAN access all these services fine.  It’s just the one PC, which worked until recently.  I reinstalled the controller on the PC, rebooted the router and power cycled all the Sonos devices in the house and checked for software updates all to no success.  I’d welcome any ideas!

7
Airgetlam
11 months ago
A
ARo77Contributor I
posted in Controllers and Music services
My Sonos app and my Stitcher app stopped syncing. Any ideas on how to fix?

Recently, my Sonos app and Stitcher app aren’t speaking to each other.  So if I add or remove a show to follow, that doesn’t get updated in Sonos.  This is my main use of the Sonos product so I’d love to find a solution.  Thanks! 

10
S
3 years ago
D
DetryjpContributor I
asked in Controllers and Music services
Can’t connect via Spotify to my amp

I’ve seen this was a problem from months ago, I got a new system and it’s not showing Spotify in the app and can’t connect directly via Spotify, airplay does work, and other app like SoundCloud does work.i have already reset all the system (twice) I have talked with support for an hour( we went through all the basic solutions they knew)  got disconnected because a mistake of mine.

9
D
6 months ago
webmink
webminkProminent Collaborator I
posted in Controllers and Music services
Why didn't Sonos give us a choice to use the new App?

When S2 came out, we all had the option to switch over straight away or to wait until we were confident it would work with our systems. I stayed on S1 for about six months, and still have a 4-box system on S1. I was cautious as I have spent a lot of money on Sonos equipment at multiple locations and did not want to have basic capabilities bricked by a bad update only to be told by support to be patient and my needs were rare.So can Sonos tell us why that was not the approach this time for “S3”? Mixing S2 and S3 controllers on a single system works Just Fine so why didn’t Sonos make this new Alpha-quality app an option (at least initially) and leave its customers to make the decision for themselves when to switch? With basic core capabilities like Play-Next, Add-To-Queue, Sleep timers and Library searching removed, the new app was sure to be unpopular with loyal customers so making it mandatory seems a very strange choice.So, @Corry P , @Keith N, @Marco.B  and other staffers - can you g

10
press250
3 months ago
D
DaveinhookContributor I
posted in Controllers and Music services
song titles missing

Updated to the new app… Why do things just get worse.Song titles no longer shown in the albums, or whilst playing.At the very least I should be able to revert to the previous app version.not too happy

3
B
3 months ago
Z
ZeroD-FexContributor I
asked in Controllers and Music services
After 14.14 update, my Music Library has disappeared from my Sonos app!

I have had my system for a couple months now. I setup my Music Library, which is a folder shared on my Synology NAS, on day one. After the indexing occurred in the first 24-hours, I have had no issues accessing the library when I click into it. However, after the 14.14 update occurred, my Music Library is now missing! I am able to use Alexa and stream Amazon Music as well as Apple Music without issue. But my library is completely gone. I try to add it back in through the app, but it is not working. It indicates that an initial indexing needs to take place before my library will show up. I have waited for 2 days now, no luck! Any ideas?? I have rebooted NAS as well as rebooted my phone. TV works just fine, too. I would really like to get my library back… HELP! :) PS - I have an iPhone 13 Max Pro, in case that makes a difference. And I should also mention that the app on my phone as well as my Arc, Sub Gen 3  and (2) Sonos One SLs are all currently updated and running 14.14.

2
Z
2 years ago
P
PrestonTContributor I
asked in Controllers and Music services
Genres in music library don't change

Hi everyone,Since many of my albums are poorly categorized by Genre, I went in and manually changed them in Windows Music Player. But when I update the music library for Sonos, anything previously uploaded keeps the original genre name, regardless of what it shows in the player. It does this even if I re-import the entire library. Any idea why this happens and what I could try?

5
P
2 years ago
S
ScottieMContributor I
asked in Controllers and Music services
Play All top tracks from artist suddenly missing

I have been using Sonos for many years and have generally used Google and Amazon streaming services. I subscribed to TIDAL about 10 months ago and really liked the quality. I had the option to Play All top tracks from my selected artist.which is how I tend to listen to music8 days ago this function suddenly disappeared. I contacted TIDAL and got a very quick response back that pointed me towards an issue with the Sonos interface.Sonos - why has this function been removed from TIDAL when it is still available with Google and Amazon?

2
J
3 years ago
N
najerarutherfordson234Contributor I
asked in Controllers and Music services
The app says everything is connected, but it won't play.

Hello,The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

2
Stanley_4
1 year ago
C
craigpressContributor I
asked in Controllers and Music services
S2 unable to connect to Apple Music.

I cannot connect S2 to my apple music account on the iOS beta. Not working on my iPhone 11 Pro or iPad.  Will switch to music app and make sure I am logged in to Apple music. Then I either get a we’re having a problem error in apple music or get an error in sonos saying I need to update to the newest music app. 

1
Airgetlam
3 years ago
Terms & ConditionsCookie settings