Hi @jbcast91.

Thanks for reaching out and welcome to the community!

Let me help and try to figure this out.

Have you tried adding the Apple Music service using a different controller connected to the Sonos system?

Kindly submit a diagnostic report through the Sonos when it happens, and reply with the confirmation number.

I'd start by reviewing your system, it will help in identifying what's possibly causing the issue.

I’m looking forward to assisting you further from here.

If you have any other questions or run into any issues,  please do not hesitate to reach out,  we are always here to help.