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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,678 Topics
  • 53,060 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7678 Topics
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tabaakenContributor I
posted in Controllers and Music services
Cannot use my sonos system after the update

After the app update I just cannot use my sonos system. I did reset the app and added my speakers to the system but the app was not responding. I deleted the app and installed it again, but still the same issue. I spent literally hours with sonos support but they provided me with no solution. The situation is so disappointing. Does anyone know any workaround ?

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Ken_Griffiths
1 month ago
hobaSound
hobaSoundTrending Lyricist I
asked in Controllers and Music services
Is there any way to add music from Sonos to my Apple Music library?

Hello all!With the recent addition of my Era 300s and Arc I find myself using the Sonos app more and more to play music from Music so I can take advantage of the Atmos encoding. The downside to using the Sonos app rather than normal Airplay is that I cannot seem to add songs that I like from Sonos to my Music library. Obviously I can add the music to Sonos-related libraries and playlists but it sure would be nice to be able to add new music I hear to my Music library. Any thoughts?

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melvimbe
1 year ago
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pdaltonContributor II
posted in Controllers and Music services
SONOS Radio vs. TUNEIN

I'm confused about "regular" radio stations I find listed as SONOS Radio "stations".  Are these streams coming to SONOS Radio via,a direct connection to those stations' own "streams", or is what I hear as a "SONOS station" actually coming from an intermediate connection, such as TUNEIN?  Specifically, the local public radio station here is KUAF at 93.1 FM.  Because it broadcasts using HD Radio, it has 3 different broadcasts going on simultaneously via its 93.1 FM dial location (i.e., 93.1-1, 93.1-2, & 93.1-3). I enjoy listening to KUAF's Jazz broadcast via 93.1-3.  Using SONOS Radio, I can listen to it via the SONOS Radio "station" designated as KUAF-3; OR, also via SONOS Radio, I can select the TUNEIN station, then play KUAF-3 from TUNEIN.  In 2 rooms, I don't have a SONOS speaker, so in those rooms I play KUAF-3 via TUNEIN on my Android phone through Bluetooth speakers.  Often there's a very brief time difference (maybe a second or 2) between what I'm hearing in the different roo

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buzz
1 year ago
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WK79Contributor I
asked in Controllers and Music services
Sonos app error with Anghami music

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

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Corry P
2 months ago
Mike 6859
Mike 6859Contributor I
asked in Controllers and Music services
Cannot Add Music Library located on a WD Home Cloud drive to the SONOS S2 app

I have been struggling to restore my Music Library located on a WD Home Cloud to my SONOS system since WD issued the notice that the support was changing last August in an email.I have followed the instructions supplied in the two associated links, Answers 34991 & 50881 to the letter.The basic configuration of my system is as follows:Internet router with WD Home Cloud plugged into 1 port, and SONOS Connect plugged into 2nd port. and 5 various speakers connected via wifiFollowed the instructions for IOS products, using Mac (IOS Sonoma 14.2.1), iPhone (IOS 16.6.1), iPad (IOS 17.2)Using the SONOS App S2 (Version 15.11)I have even altered my Folder structure on the drive to reflect the instructions that have been given as follows:smb://WD Drive/Media Files/My Music/I created a local user as instructed for example, Localuser with a password LocalPW01But after every alteration or change to settings, I am unable to add to the S2 app my music library.The WD Home Cloud drive I can access on

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106rallye
7 months ago
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Clarki99Contributor I
asked in Controllers and Music services
Top tracks - wont play the next one.

I’m guessing this is another issue with the new app but when select an artist (I use Tidal) and choose top tracks and play first one it used to automatically play the next one. Now it just stops after first track and have to go back in and select the next one. Very frustrating.Is this new app related or am I missing selecting something?

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Corry P
2 months ago
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User8473645Contributor I
asked in Controllers and Music services
Volume difference between tracks only on Sonos

I have some audio books as mp3 in my local library that have a rather big difference in volume between some tracks.In example the third track of the audiobook is noticably more quiet than the second and third. So much, that i need to adjust the volume to listen to it.This problem seems to be only present while listening through the Sonos system. When i play the same files on my windos computer (built in Groove App or VLC) or via various apps on my iPhone the tracks are at a comparable volume to one another.I tried fixing this with MP3Gain program by changing the metadata (REPLAYGAIN_TRACK_GAIN Tag) but before my changes this is compareble with the other tracks. When i change the tag and increse the volume to this one track it is indeed louder when i play it in Sonos, but it also gets louder in all other mentiond replay devices/apps too.Does anyone have an idea, why Sonos seems to behave different to all other playback devices/apps and how to fix this?

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Ken_Griffiths
1 year ago
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DaveUContributor I
posted in Controllers and Music services
My Sonos Playlists

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

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controlav
3 years ago
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Jezzer23Contributor I
asked in Controllers and Music services
Sonos not working with Apple Music Voice subscription

I’ve been using my old Sonos Play:1 with Apple Music for some time. I recently ‘downgraded’ the subscription to Apple Music Voice, because it’s £6/month cheaper and I didn’t need the extras provided with a full subscription. It may be a co-incidence, but since then, Sonos won’t recognise my Apple Music subscription. It keeps telling me that I need to renew my Apple Music subscription, which I don’t. I have tried signing out of Sonos and back in again, rebooting the speaker, signing out of Apple Music and back in again, disconnecting Apple Music from the Sonos app and reconnecting. Nothing seems to work. Suggestions?

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1 year ago
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Martin_63Avid Contributor I
asked in Controllers and Music services
Sonos can’t add albums or songs to the queue

Hi,Suddenly Sonos can’t add albums or songs to the queue.See the inserted image.I use Tidal as music service. I have rebooted my router and my Sonos devices.My Sonos devices are connected to the router with an ethernet cable.The Sonos app is updated.I don’t what else to do. Any suggestions?Is the problem to be found with Sonos, Tidal or my network?Thank you in advance.   

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1 year ago
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Tony5Contributor I
posted in Controllers and Music services
Today’s update - Play next & add to end of queue

Does anyone know where how the above works after today’s update? Only I can’t find it arm.

17
B
2 months ago
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mattdanContributor I
posted in Controllers and Music services
Changing the name for a share in music library

I have my music stored on a NAS and share names appear as the full server path for that share. Any way to change the display name to something more simple? You can’t even distinguish between shares because the path name is too long

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Stanley_4
1 year ago
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sdennis99Contributor II
asked in Controllers and Music services
Unable to see playlists on my Sonos after migrating my library between Imac’s

I bought a new IMac running Monterey and transferred my music library between the  networked machines via the migration assistant i then exported all of my playlists from my old iMac to my new one via the ITunes export and import function  On my Sonos I then added my new music location, indexed and can see my complete library in Sonos, however, it did not bring in imported playlists, which now shows ‘no selections are available’. I have followed all of the related topic in the Sonos community, but so far nothing changes.I have created new playlists, new smart playlists and reindexed, but nothing comes across in Sonos. So frustrating

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Airgetlam
2 years ago
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danieluk1984Contributor I
asked in Controllers and Music services
Sonos forcing updates by restricting app functionality

Is there anyway to stop this? If you switch off automatic updates sonos starts slowly removing app functionality. First I noticed they stop you re-tuning true-play unless you update, now ive noticed they prevent me re-indexing my locally stored library. What is the point in having a pretend automatic updates option that cripples the apps functionality thereby forcing you to update regardless? 

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jgatie
1 year ago
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Robert_73Contributor II
asked in Controllers and Music services
I cannot load my music library on my MAC on to the sonos app. I am running all the latest software including OSx Sequoia. Is this an ongoing sonos issue?

I can’t get sonos to recognize my music library on my MAC.  I don’t subscribe to Apple Music but my library is fully visible.  I am running all the latest software including OSx Sequoia 15.0.  Sonos keeps giving an error message that it could not access the library.  Is this still an ongoing Sonos issue or is it something on my end?

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A
19 days ago
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Winter STrending Lyricist I
asked in Controllers and Music services
CBC Music (Radio 2) suddenly broken

Did CBC or Sonos change something with the CBC Radio and Music service since last week? I’m suddenly getting a message that “CBC Music On Air...is no longer available on CBC Radio and Music” when I try to play it. I listen to this station almost every day and it likely makes up 95% of my Sonos usage, so obviously I’m not happy about this.I live in the U.S. so I’m wondering if CBC started geoblocking its service or if this is due to some other issue.

6
Ken_Griffiths
2 years ago
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mattjazzContributor II
asked in Controllers and Music services
Sonos S1 app

Hi,I have an original Sonos amp linked to Alexa which works fine via voice control. My problem is when I try to use the S1 app. Every new day that I try to use the app it won’t connect to my amp, I have to turn the amp off at the wall and then when it reboots I can use the app, for a day, then it won’t connect again. I am using the app on Apple if that makes any difference.Needless to say, it is very frustrating so would appreciate any advice please.  Thank youMatt

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Ken_Griffiths
1 year ago
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gmbardmanEnthusiast II
asked in Controllers and Music services
Latest Update80155014

Sonos- What have y’all done?  I just did the update a few minutes ago and now my library will not play.  It continues to say Unable to browse music.  This is absolute nonsense.  And, to boot, my speakers keep ungrouping now.It is now mid July and I have seen no improvements- I did see crossfade has been added to the app but you still can’t do anything with music queues.  The app is extremely slow after this last update.Do you just not care about your customer base?  I have ten SONOS speakers and now I am back to square one with streaming music from Amazon, etc.  UNACCEPTABLE.

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2 months ago
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Blake7081Contributor I
asked in Controllers and Music services
app doesn’t show all artist

I mostly use Amazon Music on Sonos, but when I scroll through the artists it stops at D. I can search for a specific artists and it will come up, but i would like to be able to scroll through and browse. I have tried to disconnect and reconnect the Amazon account, tried to refresh, logged out and back in to sonos app. Any suggestions? 

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V
1 year ago
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najerarutherfordson234Contributor I
asked in Controllers and Music services
The app says everything is connected, but it won't play.

Hello,The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

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Stanley_4
1 year ago
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Jools86Contributor I
posted in Controllers and Music services
unable to browse music - Apple music on android

I have swapped to an android and Sonos refuses to recognise my Apple music account. I get an "unable to browse music and. Constant reauthorise messages". This is infuriating, SoundCloud works fine. 

2
J
2 years ago
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peh21Contributor I
asked in Controllers and Music services
WMA file not playing in WD My Cloud Home music service

Hello, I have a WD My Cloud Home network drive which I had hoped to use with my Sonos setup.  I’m using the S2 app and have linked to the WD drive using the My Cloud Home music service.  The mp3/mpeg4 files are appearing in the app and playing without issue, but none of the WMA files are appearing (128 kbps bit rate).  Is there a solution to this, other than changing all the WMA files to another format?

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Annazel S
3 years ago
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KenzFTContributor I
asked in Controllers and Music services
iPad HDMI -> video, audio through AirPlay

I was able to choose my audio source before iPad OS16, but now it seems like if HDMI is connected to the iPad and to the TV, you can’t choose AirPlay for audio source.I’m in a hotel now and wanted my audio to come out from the stereo pairs of the Roam, video from the TV and watch Netflix and sort.Anyone know a way to get around this?I think you can unpair the Roams and connect to 1 of them through Bluetooth, but that doesn’t help a whole lot…

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K
1 year ago
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rjross74Contributor I
posted in Controllers and Music services
Music from LAN issues

I'll submit a report when I can duplicate the issue. But until then, here are the details: - Connect: hardwired - 2 Play1's: wireless - 1 Play3: wireless - Static IPs for all four speakers - Unraid docker for Plex for music server -  all files are FLAC16/44  I'm having the following issues since upgrading to S2: - music will randomly stop playing on different speakers, then come back on - improper formatting errors but I'm meticulous with my music, so the errors about proper formatting are not related to the FLAC files. They play on my computer just fine. - unable to turn off the wireless option on the Connect, says that there is no Ethernet connection. Router says it is transmitting via Ethernet, so I'm not sure what that is about. Those are the three big ones right now. The idea of having to redo all four again is not appealing. It feels like resets are needing to happen too frequently. Again this issue is primarily occurring with local music. I have lost connection with T

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E
3 years ago
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QRgroepContributor I
asked in Controllers and Music services
Content NAS Music Folders disappears

Hi,I own a S2 system (3xFive + Port) with more than 12000 tracks in FLAC & MP3 on 4 folders of a Synology Nas. This year I found out at I couldn't alter my library, without unplugging al the Sonos components & performing the Update Library with just one active component. Also my Port lost, during the night, track of al the music I played the day before. The Fives hadn't had that problem.These BUGs seemed to be resolved with an update from Sonos this month. But yesterdat I noticed that one of my folders are empty, so I can play just 5000 or 6000 from the whole collection. I took me half an hour to get all folders back, because by adding one folder I lost 2 others.Today I found out I miss again a folder!Perhaps this problem is also due to the automatic Library Update during the night, which is, for me, not interesting. Because when I added the folder I lost again 2 others.I'll try to add my folders again & uncheck the autoUpdate function. But that's only a WorkAroundWhat coul

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Corry P
2 years ago
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