Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3870 Topics

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OneandOnlyAvid Contributor I
posted in Controllers and Music services

Imported Playlist limits

I don’t have 1000 playlists but i have enough where Sonos cuts me off at the letter U.  Why are there limits?   Playlists are how i organize my music.  I don’t want to delete any.  It would at least be helpful if I could delete some from being imported to Sonos.  At least that would help.   Is that possible?

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Corry P
2 years ago
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HansDPContributor I
asked in Controllers and Music services

Radioplayer not working

It seems the integration with Radioplayer is broken again  1. The radio stations that I have added to my homescreen in the past do not start anymore clicking on them 2. Searching for radiostations in the old search do not include Radioplayer stations anymore 3. Searching for radio stations in the new search state that Radioplayer is not responding. The service status page does not mention any issue, which is obviously wrong.  

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Corry P
8 months ago
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bradbortAvid Contributor I
posted in Controllers and Music services

Tunein won’t play WERS, but Sonos new radio station will.

For some reason, the sonos app often won’t play WERS with tunein,  but if I go to the same station in the new sonos radio station it plays well. If I play directly from tunein, there also are no problems. This seems odd. Surely both sonos/tunein and Sonos radio get the stream from the same source. Anyone have an idea of what is going on?  All other stations I’ve tried work fine.  

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Simon B
3 years ago
New England
New EnglandContributor I
asked in Controllers and Music services

Sonos Creating 2 Playlists not in my Music Library

When I upgraded to Catalina 10.15.7 (iMac) I had no problems using Sonos everything was fine unlike others or so I thought.I only noticed recently that the daily music library update was pushing out a message that I had too many Playlists and the update could not complete and I should delete some playlists and re-run the update or words to that effect.Checking in the Music app I only had approx. 70 playlists which should be ok.Checking my imported playlists in Sonos I noticed 2 playlists called Home Videos & Music - Home Videos contained all my Videos and Music contained all of my Music tracks around 16,000. Most likely the Music playlist size is causing the daily library update to send out the delete playlist messages.I have changed the music library path without success. Anybody else had this problem caused when Catalina binned iTunes , I still have a sub folder called iTunes under the Music Folder , but playing with the library paths was unsuccessful. I even moved the Movies to

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New England
2 years ago
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browndk26Avid Contributor I
asked in Controllers and Music services

returning system

My wife decided to return our Sonos system. Too much money to spend on the whole system. Problem is I’ve unplugged and boxed up the components to return them. I did not think to remove them from my system in the app. Do I have to plug them back in and remove them or can I have them removed by Sonos? Or just let the next person who buys them set them up and they will drop from my account?

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controlav
8 months ago
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sibboinwalesTrending Lyricist I
asked in Controllers and Music services

Continuous loss of BBC Sounds service

I use BBC sounds daily on our S1 system through the service and when listed it works very well however everyday I have to reconnect the service as it disappears from the service list. This also happens multiple times a day - if I mute and come back later the same day the same thing happens, the service disappears and I have to reconnect.  Any ideas please?

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S
1 year ago
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bayoughoztTrending Lyricist I
asked in Controllers and Music services

Indexing my music library / all playlists not imported

Hello all, I have long struggled with an issue where Sonos PC app will not correctly ingest my playlists.  I use iTunes to manage my playlists.  I have my iTunes xml file stored in the drive where my music library sits.  Every time the Sonos PC controller indexes the iTunes xml file, it skips a big chunk of my playlists, and I can’t figure out what the logic is on the playlists skipped.  Does anyone have a suggestion on how to force the Sonos controller to import ALL of the playlists from iTunes (around 50 to 60)?   Thanks.

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Airgetlam
11 months ago
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QuaminaContributor I
asked in Controllers and Music services

sonos only plays one song at a time

Hi. Been using Alexa to “play music” on Sonos beam (connected to two Ones and a sub) using my Apple Music subscription   worked fine for years but now no matter what I ask it only ever plays one song and stops  tried asking Alexa to play Amazon music  same issue I’ve disconnected all apps  rebooted  signed in and out etc  but nothing works one song is all I get  Very annoying and the dog doesn’t get his chill music playlist while we are out   any ideas?  

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Jamie A
6 months ago
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ctfeherContributor I
asked in Controllers and Music services

Itunes access

I don't use Apple Music, but I have a lot of songs purchased through iTunes. Can Sonos 2 access my iTunes purchases directly, or am I required to stream from my phone?

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Jamie A
1 year ago
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ottork1Contributor I
posted in Controllers and Music services

YouTube Music only shows my playlists

I just added YouTube music as a service.   When I search an artist, YouTube Music is not an option.  When I click through the YTM service, the only option I have is my playlists.   How do I configure it so it shows up in artist searches, shows “new Releases”, etc?  Anyone else have the problem or better yet, a fix to get it fully integrated?  Sonos S2.

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Airgetlam
3 years ago
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integrateAvid Contributor I
asked in Controllers and Music services

Zones with multiple speakers

Hi, Is it possible to group a number of speakers to work as a single zone (possibly in mono), other than having to parallel the speaker connections on an AMP for instance?It there a way to have say multiple AMPs controlled together as a single zone, in a ‘fixed’ configuration as opposed to having these grouped or ungrouped through the app? (such that the user cannot change this configuration)?Another idea (or feature request) would be to have a 100V version of the AMP that would cater for this very easily. With thanksKeith

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I
6 months ago
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SantosnjContributor I
asked in Controllers and Music services

Sonos speakers don't play from Spotify app anymore

Hi.. I can see and select Sonos speakers in spotify app but when selected doesn't play. They do work with Sonos app but not with Spotify. Can anybody help me please? 

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Corry P
3 years ago
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macmanjpcAvid Contributor I
posted in Controllers and Music services

Sonos Radio blip at the beginning of each song

Thought maybe this was isolated to my system but was at a friend‘s last night and the same thing. When listening to a Sonos Radio station (free version) there is a very momentary blip at the beginning of each new song, usually a few seconds after the track starts. It’s just a half second silent blip. So annoying and I don’t know why this is happening. 

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W
2 years ago
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chxContributor I
asked in Controllers and Music services

TuneIn working with some station and not others

Hi !  Have an issue since beginning of Jear 2024TuneIn on Sonos is not working with one station : BFM BusinessTuneIn on Sonos is working with another station : ABC Lounge JazzTuneIn on internet on TuneIn site is working with BFM Business stationIdentical behavior on all my Sonos (16) Same with Sonos Radio for BFM Business (probably going through TuneIn for that station)message : BFM Business n est plus disponible sur sonos : BFM Business is not avaible on Sonos anymore already uninstalled TuneIn and reinstalled TuneInuse a lot of Alexa, controller 2 and IPhone app to controlideas to fix it ? Diagnostic number 1714214360(4 Sonos are out of the 16 at this moment because outside and not using them in winter period)    

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Airgetlam
25 days ago
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Topcat69Contributor I
asked in Controllers and Music services

How to remove Sonos Devices from my iPhone Spotify App

Hi,really annoying problem and I hope someone can help out… thanks in advance…I play music via an Alexa routine in my kitchen Play5 each morning some mornings I commute to London and want to listen to a podcast When I open my Spotify app (on the train) I see “kitchen” as the device and the current music playing there i want to leave that music playing but listen to a podcast on my phone how do I do that? if I select phone as the device then the music stops playing in the kitchen and plays on the phone. So my wife at home suddenly stops listening to music if I switch to the podcast first then that comes through the kitchen and when I switch devices to my phone I am fine but, again, no music in the kitchen i have a Spotify family account and Spotify on Sonos is using a different account to the one on my phone i never control Sonos from the Spotify app so happy to completely disconnect Sonos devices from the app on my phoneamy help to this really annoying feature much appreciated. ​​​​​​​

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106rallye
1 year ago
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Lily78Contributor I
asked in Controllers and Music services

Audible books repeatedly restart

Hi everyone, I’m new here.I have a pair of Ikea/Sonos SYMFONISK lamp speakers, which are generally great. BUT one of the main things I’d like to use them for is playing Audible audiobooks, but every time I try to play an Audible book via Sonos it plays for a while and then restarts the same track, or moves to the next chapter too early. This happens whether I play via the Sonos app on Mac or my Android phone, and also if I play in Chrome on my Mac and send the audio via Airplay. It doesn’t happen with Spotify or with other audio output from the Mac.Any advice? Anyone else found the same problem?many thanks

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L
3 years ago
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Ainsley BContributor I
asked in Controllers and Music services

"How to play music on my Sonos from iTunes"

HI,My question is in the Title. Is there a video I can watch to help download music CD’s to my Apple computer so I can play them in my Sonos system?Thanks in advance for your thoughts and suggestions. Ainsley

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A
1 year ago
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Pete.SContributor I
asked in Controllers and Music services

Audio Dropout on BBC Sounds

We use the BBC Sounds app as an alarm every morning, recently the audio will play for an amount of time before dropping out. It will pick up again for a few seconds before dropping again. I’ve tried rebooting, updating and we use a Boost so the products are on a SonosNet. I submitted a diagnostic Any help would be very appreciated! Peter Moderator Edit: Removed diagnostics number from the post

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Jamie A
6 months ago
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NialliContributor I
asked in Controllers and Music services

Alexa voice control has disappeared

Yesterday my Sonos speakers all lost Alexa voice control. I’ve got a pair of Sonos Ones and a Beam, all up to date. I’ve had this a few times before but I don’t have the option to reinstall Alexa - I’m just seeing the Sonos voice control  option. Has anyone else noticed this? I’ve reinstalled the iOS app on my devices and restarted the speakers but no luck. Any ideas? Alexa’s gone! 

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Ken_Griffiths
4 months ago
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Mike A PContributor I
posted in Controllers and Music services

intrusive ads

There seem to be 3 streaming options for my favourite station, Classic FM. Sonos Radio; Global Player & TuneIn. Recently, all 3 of these providers have been interrupting steaming music with advertising. This is in addition to the normal advertising either side of news breaks etc. This intrusion ruins the enjoyment that listeners ought to expect and from my perspective at least, is completely counterproductive as it would discourage me from using the products or services. If this doesn’t stop, I will get a tuner and use the line-in facility again, streaming the FM radio channel instead. Hopefully pressure will be applied by Sonos to eliminate this intrusive practice. 

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106rallye
2 years ago
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mattskiContributor I
asked in Controllers and Music services

Sonos app for Mac cannot update itself

I am really tired of this issue where the Sonos app for Mac attempts to update itself but fails with an error. Question on this topic keep getting closed but the company is not actually solving the issue! The solution is to go the web site and manually download the latest version of the app. Fine, but then don’t waste my time with this fake self-updating that doesn’t actually work; just take me to the web site to start with.

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J
8 months ago
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Mr. JelsdalContributor I
asked in Controllers and Music services

change the order of songs

s there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.

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Stanley_4
1 month ago
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Gonzalo_Garcia19Contributor I
asked in Controllers and Music services

Sonos Radio

Hi. My Sonos radio account needed to reauthorize but it doesnt let me do the process. All it say is “Error” There was a problem authorizing your account. Internet and connection is working fine. I logged out to try and login again but problem persists.  thanks

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Annazel S
3 years ago
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DigitalMusicPersonContributor I
posted in Controllers and Music services

How do I limit apple music levels?

When listening to Sirius XM at regular volume levels, say 25 on a Sonos One, if I then switch to Apple Music IT IS SUPER LOUD AND I HAVE TO TURN  IT DOWN TO LESS THAN HALF, AROUND 10 OR 11 AND THEN HAVE TO ADJUST EVERY SPEAKER IN THE HOUSE.Even setting it to volume 1 is too loud in some rooms. Is there a setting I can change to fix the level disparity between sources?

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106rallye
27 days ago
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ssjkenTrending Lyricist I
asked in Controllers and Music services

apple music library

Hello, I just signed up for Apple Music and added it to my Sonos account. However, I can’t see any of my library, with the error message: your library is currently unavailable, please check back soon. I have restarted my system, readded my account, and enabled library sync in my music iPhones settings. Is there something that I am missing?8

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G
1 year ago
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