Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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Yeah this skipping issue is so finite that it is reproduced like a charm and throws everything to crap. Context: We have a yoga studio and on the studio side we have 6 Play 3’s and Sub Gen 3 and a Boost, in the lobby we have 2 Symfonisk bookshelf speakers. All teachers in the studio use Spotify. The Boost is hardwired to the router and everything else is wireless. The router is a Netgear Nighthawk running speeds I can never fathom to use and wireless connection throughout the studio is insane. I placed the Boost 6ft away from the router and both 6ft away from the Xfinity Modem. We removed our Sonos Connect, plus a Battery backup unit, all to reduce interference. We have over 16 people connected to our Sonos system, something that Sonos wasn’t prepared for apparently, most use cases never exceed 10 users, but we did. However only 1 person is connected at a time, that is it. In addition to the Teacher playing from their phone as a controller, we have an iPad that has Sonos and is connect
Really odd issue today. I am a long time owner of Sonos and have had this current set up for almost a year now.This morning I found out I cannot play any Spotify to Sonos via the Sonos App or Spotify Direct Control. It also does not work starting via Alexa. The experience I see if it connects to sonos via DC and I can even control the volume and see it relect in the Sonos app along with the song it is trying to play. But when I try to play, it looks like it is playing for 5-10s with no sound then skips to the next song. In the Sonos app it says it is unable to play the song - it lost connection to spotify, it does this for every song it skips. This is the same for playing via the Sonos App, not DC. I attached a screenshot below for the error when trying via Sonos App and another for the two spotify options that show up. When I called Customer Support to get help, we tried a number of things including: reboot all Sonos products (all unplugged then all plugged back in), reboot my modem a
Suddenly, this just started happening.All speakers are wireless. I am connected to a WiFi Matrix (Orbi).The external connection is awesome.The internal connection hasn’t changed - no new devices.I am at a complete loss as to how to debug. I can’t change the SonosNet channel.I also don’t know how to change the Sonos WiFi channel.The TV works to the Playbar and then to Play:1 / Subs.It is just internet playback… I am running Sonos2. I have googled the forum and didn’t find any recent reasons for this to happen. Or the ability to debug.
Hi there We have 4 Sonos 1 and recently added a roam toour system. In the past few weeks the app has kept losing our system and requires resetting. it repeatedly drops and seems to happen within a few hours of reestablishing. It’s pretty much left the system unusable To get the system working again we have to switch our WiFi hub (BT) off and then in again and it eventually appears Nothing much has happened that may impact this but we have recently added TP-Link Powerline (I think what they essentially do is plug into your router and then you plug in elsewhere and can run internet off an Ethernet cable - needed to do this to get WiFi in our garage).We have tried repeatedly to reestablish but the only way it fixes is as described above Any help or advice welcomed.
The old topic was closed, but just this week, I had to move a USB3.0 drive from a Netgear router to my desktop PC, due to switching to Eero (I know, I know...don’t get me started). I get the following error:Sample, not exact path from PCI have not experienced a time-out on this drive, and since it’s connected to my desktop, which is always on, I don’t think that’s the issue. Any other ideas?
My vehicles Android auto does not connect to Spotify or Tidal after the device has played via Sonos system in the home.
Any others experience this issue and are there any solutions?In the case of Spotify, I have to reboot the phone and car. In the case of Tidal, I use Sonos app to deselect all Tidal selections (the Tidal app will not respond to this request once Sonos and Tidal are linked).The Phone is a Nokia 7.1 running Android 10. The car is Ford ranger with Sync3.
I have several problems: The music from the library skips regularly, some of my players keep on disappearing and reappearing from the app and the app says "cannot browse music" or "cannot play music". I don't have any device that could interfere, I have changed channels to 6 and 11 with no improvement.We have 3 Play:1 systems and are getting very annoyed with all the problems we have.
Here’s our situation:-- Sonos Arc, Sub (Gen3), 2 One SL-- Listening to Amazon Music using the Sonos App-- Every so often (maybe every 4 or 5 songs) a song will start and there will be no sound. You can see the progress bar moving as though the song is playing but the sound is just Muted.-- In the Sonos App, if you pause and then play, the sound is back on. Is this a known issue? It seems to have started sometime around the last time I updated the Sonos App.
Ok, I already searched, read, and tried the suggestions for ways of removing duplicated iTunes Playlists from my Sonos system. All those attempts only add more duplicates. As in now I have some Playlists being listed 3 times in my Sonos.I searched everyone on my computer and NAS drive for any duplicated, no duplicated exist. I checked my Music Library on my computer, no duplicates exist. Yet, Sonos insists to show me duplicated Playlists.I’m completely stumped and out of anymore things to try. Besides the only thing I can think of and see reference to is the Sonos “Share”, but no comments that say about the “Share” provides any info as to where this “Share” is or how to access it. Any thoughts? Thank you.
I am currently planning to use SONOS for all my music and TV-needs. I have a room that is 4x4m where I plan to have as a “base” for both TV and Vinyl/music listening. The setup I want to go for is Arc+Sub+2 Era100 in the TV room. Can I use one of the Era100s to connect the Vinyl Player to the SONOS network of speakers? And then in the room next to the TV room I want to have 2 Era100s in one zone, and 2 in another zone. Can I still send the vinyl from the Era100 to all the other speaker zones?
Based on multiple recent posts to this forum, it’s clear that there’s a serious bug in the iOS version of the Sonos app. Even if you enter your email and password correctly, you cannot log into your account, which makes it impossible to do basic tasks, such as add a new device: I really don’t want to try the suggested workarounds, particularly since I don’t trust that they’ll work. I shouldn’t have to create a whole new account, just to connect a device, then have to re-create any other aspects of my household Sonos network, my streaming services, and anything else that the new account will require.I had been planning on buying some additional speakers, but unsurprisingly that purchase is on hold.Would someone from Sonos customer support please indicate what steps you are taking to fix a known, serious problem. Many thanks.
I have a sound bar connected to a smart tv using an optical cable, a Boost and 5 Sonos One speakers throughout the house. I also use a Google Nest WiFi system. I am using the Sonos app (14.20.1) on a Googel Pixel 5 phone (Android version: 13). The sound bar works fine when streaming the tv, but it drops out once or twice an hour, for a few seconds at a time, when streaming BBC Sounds and Deezer. How should I troubleshoot this?
Every time I lose power or have issues and I have to reset cable model and wifi network sonos loses my system and it is frustrating and takes forever to get up an running. When I have to reset wifi network what are the exact steps need in order to get S1 app to recongize my system speakers. I have 12 old legacy sonos speakers and it is such a pain in the ass.Tell me order: unplug all speakers wait 10 seconds, do i power down booster
I have successfully installed my new device ‘Connect’ (Serial No. D102 1909CP *redacted*), and it is working well. On my Apple iPad, I can stream music from different radio stations to my amplifier and loudspeakers. However, my music library is on my Apple MacBook Pro, but I cannot play any music from my music library. Sonos website says ‘install the MacOs app, then …’. But on the Apple store there is NO MacOs app to download. Can you please help by telling me what to do to play music from my MacBook Library? With advanced thanks, Hamid Radjy
Hello,I’ve had my Sonos for about four years and they’ve been working fine and I love them. I have had trouble with the app which my partner set up. He couldn’t remember his password so I set up my own and transferred them over to mine. I’m having trouble connecting them. I plugged them into my Wi-Fi and I connected them but As soon as I take the internet cable out they both disconnect. I have googled it and it says to set them up to wireless. I’ve gone on my network on the app and it doesn’t say anything about making them wireless. There is 3 wireless channels I’ve tried them all and as soon as I disconnect from the Internet they disappear from my app. I have been using these Sonos wireless for years so I know that they do work wirelessly. My partner can’t remember how he set them up so I’m really struggling To know what to do. It’s a lot Of money to waste if I can’t fix them. Please please help with any information that may help. Thank you
Hi, I'm sorry to bother community but there is no way to get direct feedback from Sonos on a given issue.I'm using Spotify and it never works on Sonos system more than few hours (or days when I'm lucky). I have 1 beam + surround play:1, 1 Play:3, 2 Play:1. My router is an Asus rt-ac68u with PPPOE connection from ISP (down 300M, up 50M). All Sonos products have been set with fixed IP on the Asus. Asus WiFi channel is 3 while I've tried all channels on Sonos (1,6,11. Currently it's 6). The Beam is wired with a brand new Cat7 cable. On the Asus I can connect to Spotify through my OnePlus (WiFi) or my Windows 10 (wired, cat7 cable) without any lag or issue. Every time I want to use Spotify I have either “Spotify lost connection" or “cannot connect to Spotify" or “buffer is insufficient", in short it's never working smoothly . I already tried most of the given solutions given, I can't believe that it is not working while my connection is very good and my network clean. Please help me. Diagn
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