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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,135 Topics
  • 51,344 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7135 Topics
E
EwarriorContributor I
posted in Controllers and Music services
When Alarms are still not availble/viewable in Sonos App

In case anyone was having the same issue was having. I updated my Sonos app and Sonos speakers to the latest versions as of May 24, 2024 and the Alarms were still not showing in the Manage section of the app. I tried force quitting the app multiple times, deleting the app and re-installing the app, etc.What solved the problem was on the iPhone was to reset the network settings of the phone.In iOS go to Settings-->General-->Transfer or Reset iPhone. After selecting Transfer or Reset iPhone select Reset. After selecting Reset various options appear. Select “Reset Network Settings.” After the phone reboots sign back onto your wifi network. Open the Sonos app and the Alarms became visible.Hope this helps someone else in the same situation.

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F
3 months ago
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bseveyracContributor I
posted in Controllers and Music services
probleme sonos radio RMC

Bonjour, Depuis quelques jours le flux radio RMC n’est plus disponible sur Sonos Radio. Est ce un problème général ou de mon côté ? merci

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N
7 months ago
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toddnuhferContributor I
posted in Controllers and Music services
upcoming software update for iOS

Hello, I have read that there is going to be a new iOS software update and I’m curious to know if the update will continue to allow different aged speakers work on the same platform or will we have a scenario like the original Sonos app and now Sonos two, depending on the age of the product will depend what application it will need to run on. I have many many Sonos speakers throughout my three level home and I already have to run 2 apps for all of my speakers and I do not intend to add one more dollar until I am sure I won’t run into this scenario again.  Thanks for any update as I did plan to add a few smaller speakers with microphone but if more are to marked obsolete then I am done with sonos.  Thanks

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buzz
4 months ago
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ChristsContributor I
asked in Controllers and Music services
Sonos system will not connect to services

No Access to music via search in sonos app. Sonos system is connected to Spotify, and can be accessed from Spotify, but Spotify cannor be accsessed from sonos app. Same with TuneIn, can not be accessed from the sonos app, Even tough it has been connected for several years. Accessong both Spotify and TuneIn via the sonos app has been working perfectly until the last there days. tryong ti manage the services genereres a message dating «network problem, check network.» 

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M
1 year ago
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Tucker's LuckContributor I
asked in Controllers and Music services
Loss of Recently Played & Sonos Favourites

Since the new App. installed I can't keep the 'Recently Played' or 'Sonos Favourites' content on the home screen. Sometimes the details are shown upon first opening, but disappear within seconds. This is on Android devices, up to date, so it seems to be App related. Any suggestions?

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G
2 months ago
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bjcc54Contributor I
asked in Controllers and Music services
Sonos and Synology BeeStation

Just bought a Synology BeeStation and tried to connect Sonos to it but I keep getting the error “Unable to add the music share //192.1.168.1.112/Music”.  Tried on my Mac and my iPad but get the same error. My Sonos devices are using the S2 OS as are my Mac/iPad applications. I have been using a Synology DS214se for many years and Sonos connects to it no problem. I contacted Synology support but they seem to think it is down to my Mac/iPad using smb1 instead of smb2 or smb3. They suggest I disable smb1 on my devices but that seems rather drastic.Anyone else managed to get Sonos talking to a BeeStation?    

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jgatie
3 months ago
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osm
asked in Controllers and Music services
User profiles for "My Sonos" tab?

I’m the Sonos account holder in my household. Others in the household use the Sonos app on their devices without signing into my Sonos account. I’m noticing that changes I make to “My Sonos” (e.g. adding a favourite station or playlist) gets reflected in the “My Sonos” tab of other members of the household, even though they aren’t signed into my Sonos account.Is any way to configure user profiles for the “My Sonos” tab (or some similar concept) so each person in the house can have their own “My Sonos” favourites and tab configuration?

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O
1 year ago
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Thechamp100Contributor I
posted in Controllers and Music services
add songs to playlist - updates

Are there any plans to allow again the ability to add songs to an existing playlist? For example when playing from Apple Music or Tidal via Sonos app, I can no longer add to an existing playlist to either music service. If this does not come back, I have pretty much no reason to use the app any longer. Please update! 

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Barmee
2 months ago
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Karol SrnecContributor I
posted in Controllers and Music services
Sleep timer in new Sonos app

I can't find a slip timer in the new Sonos app to turn off music playback.

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C
4 months ago
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BCCContributor I
asked in Controllers and Music services
Sonos keeps dropping the music, then restarting again, the process can go on and on....

I have sonos connect (ist version)hard wired and use the latest app 15.8.1  and  sonos  os2.   Music will play, then all of a sudden it will stop for about 5-10 seconds, then start to play again.  this process can go on all day. I’ve unplugged connect and my router. waited about 30 secs and restarted my router then in about 2 minutes later plugged connect back on.  This will help for about half the day, then the music drops again and process of dropping music continues.  any solutions is greatly appreciated   thx!

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Stanley_4
11 months ago
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colonel512Contributor I
asked in Controllers and Music services
How do I end a session with Audible in Sonos app?

So, I have had an issue with Audible for a while now on my Sonos Beam (gen2).  Randomly the speaker would start playing the last position in an audio book that I played through the linked Audible account.  From my network logs, I was able to determine that the Sonos would start playing right after losing connection and reconnecting to my access point.  This seems reasonable but even if the stream was paused for 2 weeks, it would start playing again scaring the crap out of everyone in the room if the volume was up.  I really would like to clear the current stream so the speaker has absolutely nothing to play.In the Sonos app, it would show the Audible stream at the bottom every time I open the app whether playing or paused.  My question, is how can I reset / close / remove that stream?  There is nothing that I can find to do it.  Opening up the stream and clicking the 3 dots shows where I can change the speaker but that is it.  Even if I uncheck my Beam it will pause if playing but does

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Jamie A
8 months ago
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jsojazzAvid Contributor I
posted in Controllers and Music services
Amazon Music HD - The connection to Amazon Music was lost

I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?  

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J
3 years ago
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cmelegosContributor I
asked in Controllers and Music services
Youtube music not working

I have added YTube music as a music service but nothing happens. It says only no playlists available and I cannot search any song or anything else. I am also experiencing the problem with Spotify (stops when an advertisement starts). I have deleted and reauthorized the account several times. Is it possible to play YT music from my mobile and then connect to sonos?

3
Airgetlam
8 months ago
REBob
REBobContributor II
asked in Controllers and Music services
HD and UHD Markers Disappearing

I'm new to Amazon Music on my Sonos system. I've noticed that when I start music from the Sonos app the player shows an HD or UHD marker. However, after a couple hours of music the marker no longer appears on songs I know are HD or UHD. Anyone else notice this? Any thoughts on the cause? Solutions?

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Stanley_4
2 years ago
DGR1
DGR1Chromatic Producer I
asked in Controllers and Music services
SMBv2 USB index

It’s been confirmed by Sonos that “local Music Library is not going anywhere, though SMBv1 support has been permanently removed. Local Music Library searching is something that is still being worked on”.And on the roadmap that’s been shared, it states “Local music library search and playback: mid-June”.Now that SMBv1 has been disabled for music libraries, can we have confidence that the issues with SMBv2/v3 indexing will be resolved when the update does arrive?I have just tried adding my music folder which lives on a USB drive in my Asus XT8 mesh router. I have forced the router to use SMBv2 for the drive, and I am still seeing the ‘//path’ is no longer available message when indexing fails after a reasonable amount of time. Chunking my music up into groups of folders occasionally allows me to add a smaller folder, but then I see the error message again. And after that, nothing can be added.I had previously raised this in the post below (pre-update).Have SMB V2 V3 music library issues

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DGR1
3 months ago
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rileymandsContributor I
asked in Controllers and Music services
Unable to accept Terms & Conditions in the new mobile app - Samsung Galaxy S24

Since installing the new version of the Sonos mobile app on my Android Samsung Galaxy S24, I am unable to access my Sonos system.  When I ask to join an existing system the accept T&S’s button is grayed out and does nothing when I tap it. I have uninstalled/reinstalled the app several times over the past two months with no success. I contacted Sonos Tech support today, and they had no solution for this issue.This is getting frustrating, hoping someone out there can offer a solution.Thanks in advance for your help with this problem! 

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B
2 months ago
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tesserContributor II
asked in Controllers and Music services
Spotify to Sonos, using samsung phone.

I have a question regarding Spotify and Sonos. I have connected to Spotify but can't Spotify to play through a room on Sonos, what am I doing wrong.

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5 months ago
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User279803Avid Contributor II
posted in Controllers and Music services
Can't play Virgin Radio on S1

As of this morning I get the following message when trying to play ‘Virgin Radio UK’ on S1:“Unable to play Virgin Radio UK - the song is not encoded correctly.”It is working as usual on S2.I’ve tried deleting and reinstalling the Virgin Radio service on the S1 app.

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Corry P
10 months ago
J
JferrerContributor I
posted in Controllers and Music services
Live Phish

Hi there,My Live Phish App does not work on Sonos in the evenings, but when we try in in the mornings it works.

17
J
5 months ago
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peppecannoneContributor I
posted in Controllers and Music services
Sonos app direct control by Plex app not available anymore?

I’m having trouble triyng to play music on my Sonos system through the Plex app, it works fine playing music located on my Plex library using the Sonos app but just won’t work the other way around. When I try to do so I get an error message like this in the picture, both on my sonos app for desktop and on the sonos app for iPhone. I’ve been talking to the Sonos call center for support and they tell me Sonos is no longer allowing Plex app to directly control the Sonos app, but can’t find anything related to this on the internet. Can anybody help? Any suggestion would be much appreciated. 

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Ken_Griffiths
4 months ago
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JennHContributor I
asked in Controllers and Music services
Music Library

My Music Library has disappeared after a recent Sonos update and now I am unable to add it back.  I get an error message saying “Sonos was unable to add the Music Folder”.  I would greatly appreciate any tips on resolving this issue.  Thank you!

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T
1 month ago
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SpaddywaddyEnthusiast I
posted in Controllers and Music services
Sonos App Shuffle

Can anyone explain how to shuffle all songs in my Apple Music library when using the new app?

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controlav
22 days ago
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Shasta36Contributor I
asked in Controllers and Music services
Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

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Annazel S
3 years ago
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GroggTrending Lyricist I
asked in Controllers and Music services
Access denied from Synology NAS DSM 6.2

I recently had to change one of the drives on my NAS and ever since my Sonos app on my iPhone and Windows 11 laptop return access denied error messages when trying to run music from my iTunes library. Any ideas?

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G
1 year ago
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dtmContributor I
asked in Controllers and Music services
Help: how to connect Itunes library on PC to Sonos?

Just moved, had to factory reset the Play 1 and Play 5, connected to a few music services.  I have a nice library of music in Itunes on my PC.  How do I connect that libary to the Sonos system via the Android app on my phone?  Answers etc. in FAQs and forums seem outdated.Thanks.DTM

2
D
3 years ago
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