Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,427 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3871 Topics

denleschae
denleschaeContributor I
posted in Controllers and Music services

Sonos Radio scrobbles duplicates and triplicates

I have Last.fm connected to my Sonos system. When I play anything from Sonos Radio I’ll get anywhere from 1 - 3 scrobbles per track. Comparatively if I use the Sonos app to playback content from Apple Music or Plex I do not get any doubles or triples. Any reason why only Sonos Radio would randomly scrobble 2 - 3 times?

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CanisLupusNL
7 months ago
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ChambraContributor I
posted in Controllers and Music services

connect B&O 3200 to Sonos Port

I have B&O3200 (but no speakers) and want to connect to Sonos Port, not yet purchased, so I can play throughout house…is this possible and, if so, the B&O has separate 8-pin dins for L&R speakers but Sonos Port only has one RCA input?  HELP!

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C
1 year ago
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only_sleepingAvid Contributor I
posted in Controllers and Music services

How can I opt out of spam like the “Dance All Night” ad on the app?

Opened the app this morning to a spam message about Sonos Radio.It’s not the first spam that the app has served up. How can this be turned off? It’s infuriating.  

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106rallye
3 months ago
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mopitContributor I
posted in Controllers and Music services

Problem with sonos S1 with Iphone/Ipad

My sonos installation was stable with S1 version. My phones/pads obliged me to upgrade to S2, impossible to use S1 anymore. Only the play:1 has been detected after installation… I used a sonos bridge which is no more usable ! It is said on the website that S1 is still useable, but it is not the case for my apple devices. Has anyone got an idea or experienced this problem ?Thank you for help 

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M
5 months ago
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mattyp11Contributor I
asked in Controllers and Music services

Cannot add new products to a SonosNet-connected system

I have a Sonos system with numerous speakers connected through SonosNet, with one speaker connected to the router via ethernet cable and everything else connecting wirelessly.  Now, I’m trying to add two Play 1 speakers that I previously used in an old apartment.  I factory reset them and when I go to “add product” in the Sonos settings, the app detects them and allows me to begin the setup process.  However, the process does not complete and I get the following error message:‘We couldn’t find any products on your mobile device’s network so we can’t set up your Play:1.” Is this because my phone is connected to normal WiFi while my Sonos system is using SonosNet?  If so, how can I successfully add these Play 1 speakers?  At the end of the day I just want to get them added and integrated into the system, so if you have any thoughts at all I’d appreciate them.  Thanks!

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Airgetlam
10 months ago
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timothypContributor II
asked in Controllers and Music services

all Sonos speakers won't connect

Out of nowhere, all of my speakers won’t connect.Nothing has changed, other than rebooting the router (which I do fairly regularly).All of the speakers show that they _are_ connected to the router (looking at the router dashboard), but “Let’s Fix It” keeps telling me to unplug/replug router, turn off/on all the speakers… all of which I’ve done but no change.Don’t know what else to try. FYI, this is all via WIFI.I have pair of Play 5’s, two stereo pair Moves, Beam 2, Sub and One’s for surrounds.

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T
5 months ago
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plexythingContributor I
asked in Controllers and Music services

Cannot disconnect Sonos acct from Plex account

Ever since connecting my plex server to my brother's Sonos account as a music source (May 2021) I always have the option of casting to my brother's speakers from my plex mobile apps and from the web interface at app.plex.tv I have tried removing all Sonos references from Authorized Devices in plex settings. My brother has removed my plex server music from his Sonos app. He's even gone so far as changing his Sonos password. Regardless, I am still able to cast music to his speakers. I have my own Sonos account and can play my plex server music on my Sonos products via the Sonos app. However, from my plex apps the only Sonos casting options I can see are my brother's speakers. I can have my plex server authorized as a data source on multiple Sonos accounts; both accounts can play plex content on their individual systems. However, in my case it seems Plex apps themselves can only cast to the system of a single Sonos account. I don't know from where this limitation originates. It's as if my

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Corry P
1 year ago
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AngusMContributor I
asked in Controllers and Music services

Radio Stations not playing

Numerous radio stations listed within Sonos Radio do not play. Is this a common issue?

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A
3 years ago
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Clo08Contributor I
posted in Controllers and Music services

Dolby Atmos on Era 300

 The  album “The Dark Side of the Moon” (2011 remastered) is in Dolby Atmos on Amazon Music unlimited. But it is only in HD via Sonos App on my Sonos Era 300. Other titles are in Dolby Atmos, Dire Straits etc… I have the Dolby Atmos badge. Never for The  album The Dark Side of the Moon I have only HD badge. 

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C
1 year ago
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Eric&GContributor I
posted in Controllers and Music services

Missing tracks from playlists

I know that this has probably been covered off on here many times but I struggle to find the answer. I have created playlists within the Sonos app by adding favourite tracks from Apple Music. For months everything is fine and now many of the tracks are not able to be played. There are a number of different messages including “no longer available”, “cannot be found” etc. The artwork has disappeared beside each of these tracks. Don’t ant to have to add them all again. Am i missing something??

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106rallye
3 years ago
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KC66725Contributor I
posted in Controllers and Music services

Sonos Apple Music error

I have just started subscribing to Apple Music and thought it would be easy to play an iTunes playlist on Sonos but alas no. I have gone into the Sonia S1 app on my iPhone, then browse, Apple Music, My music, Playlists. Selected the playlist but all the songs are greyed out and when you press play the following message appears. ‘An error occurred while adding tracks to the queue (802)’.  Can someone help resolve this issue. Thanks Kevin

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Airgetlam
2 years ago
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neilyhContributor I
asked in Controllers and Music services

Error code 32 on Update

Hi,Yesterday one of the regular updates came through on my system and I pressed the update button. One of my Play:3 speakers updated fine, the other gave the Error code 32 message that is in the title.I can’t use the one that failed the update, as it’s now trying to update each time I select that speaker and failing. Any idea how I can recover from the update that has just turned my speaker into a brick :p?Thanks.

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N
11 months ago
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JakeDadContributor I
posted in Controllers and Music services

Multiple Computer Music Libraries with Sonos App

I’ve been using Sonos speakers and enjoy them.  I had to accept that they took away “On My Phone” option, but how can one access Sonos on another computer in the hosuehold and use one’s music library as well? When I access the Sonos app on my mac, it reads the one I’m using at the time.  My spouse can’t just open the app on her computer and simply add her library as well.  Nobody wants to remove the current music library in settings and then update the new computer’s different library each time it’s used in the house? This makes NO sense.  Any help is appreciated.  If this isn’t fixed or planned in the near future, it’s time to sell the system.   Thanking you in advance.

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Airgetlam
7 months ago
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Parsec2020Trending Lyricist I
posted in Controllers and Music services

One screen should be enough

I have Sonos devices in 3 rooms, and I have a tablet in my kitchen that is assigned as the Center of the sound universe.I want an App, with just a bit of focus on useability.Top half:  Choose what I want to hear (Spotify/radio app).Bottom half: Volume level, both one for all and the indivisual levels.

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Corry P
7 months ago
Schlumpf
SchlumpfProdigy I
posted in Controllers and Music services

preset group of two rooms

Hello… In the past it was not possible to create a preset group for less than three rooms, because for grouping just two rooms manually you need the same number of klicks as for choosing a preset. Now (using latest release 15.11) I was wondering that you now can create a preset of just two rooms.  Did Sonos change this recently for users who like it more this way? 

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M
3 months ago
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iopeanContributor I
posted in Controllers and Music services

Sonos intermittently won’t play Spotify

Hey,I’m having a bit of a frustrating problem when Sonos frequently says it has lost connection to Spotify when trying to play either via Alexa or S2. I’ve tried using one for the Sonos devices on Ethernet or Wireless and the problem is persisting. On the odd occasion it will work however!

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Mark P
3 years ago
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Jppn20Contributor I
asked in Controllers and Music services

Spotify not an option in music services sonos 2

I was forced to update to Sonos 2. Now Spotify will not connect to my speaker. Also can’t see spotify as an option on music services on the Sonos 2 app. Spotify just saying connecting but never does. Got latest updates to app no help. Any one got any ideas? Speaker is basically useless to me if I can’t get it to work. 

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J
3 years ago
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xxradyContributor I
asked in Controllers and Music services

Can't browse Pandora in Sonos App

Pandora stopped working all of a sudden and I get the message “Unable to browse music” on the sonos app.  Pandora works fine on my phone otherwise

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Rowena B.
3 years ago
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rsatterContributor I
posted in Controllers and Music services

Cloudflare Warp Blocking Sonos Controller for Mac Access to Service

I have started doing more with my MacBook Pro. As a result I tried to use Sonos Controller for Mac to control my Sonos Play:5 Gen 2.I have the following MacBook Pro running macOS Monterey 12.4 Sonos Contorller for Mac 14.10 (build 68330100) Play:5 Gen 2 1.13.1.9-1.2I have Cloudflare WarpVersion 2022.5.342.0 (20220616.9) Excluding the following IP Ranges 192.168.1.0/16 excluded to enable Logitech Flow a virutal KVM switch. 239.255.255.250/32 workaround proposed by Cloudflare 255.255.255.255/32 workaround proposed by Cloudflare The controller could not find the Play:5. I found a workaround proposed by Cloudflare back in June 2021 until a fix was implemented in Warp. I would have thought it was fixed after a year but no joy. When I added the 2 IP ranges Sonos Control could find the Play:5 without turnign off Warp. However the controller cannot see the contents of the services and start playing music with Warp on. In order to play for example an Apple playlist. I have to turn off Warp. T

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J
1 year ago
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atomicdecayContributor I
asked in Controllers and Music services

Last.fm no longer in Services list and not scrobbling

Scrobbling to Last.fm from my Sonos system has been working flawlessly since I set it up a year ago, until just a couple days ago.  My first instinct was to try and disconnect/re-connect Last.fm from within the Sonos app, but before I did that I noticed Last.fm wasn’t in the list of available services (both in the PC and iOS Sonos apps) to add.  I still see my Last.fm account as one of the active services running but I’m hesitant to remove it since there doesn’t appear to be a way to re-add it.Has something changed? Eric

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ratty
3 years ago
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Ryanh97Contributor I
asked in Controllers and Music services

not finding sonos

Sometimes when I go into the app it try’s to refresh but doesn’t find my system even though I’m on the correct WiFi network. Then after a while, it will say “unable to connect to Sonos. Let’s fix it”.  does anyone else experience this and are there any preventions/fixes?  

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Ken_Griffiths
1 year ago
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kwjohn1969Contributor I
posted in Controllers and Music services

Apple Music Playlist Artwork

Hello, For a long time now, I've been having issues with Apple Music playlist artwork showing up as a generic icon on the S2 app on my iPhone, and the same results are from the desktop controller on my Windows 10 laptop I have finally figured out why this is happening, but I still need to figure out how to fix it. If I add the playlists from Apple Music to a Sonos Playlist using the following option, the artwork shows up as expected (see below).  I select the option to "Add to Sonos Playlist", and the artwork shows correctly.  The playlist is indicated as a Sonos Playlist.    If I use the "Add Playlist to My Sonos" option, the album art only shows up as a generic icon, and the playlist is indicated as an Apple Music Playlist.     I noticed on the Desktop controller on my Windows laptop that there are two different sections for playlists.  One is called Sonos Favorites, and the other is called Sonos Playlists.  The "Add to Sonos Playlist" option adds the playlist to the Sonos Playlists

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C
1 year ago
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Pendr4gonContributor I
posted in Controllers and Music services

Spotify will not connect

Hello.I’ve been using Sonos one since 6 months or so, and just recently the connected Spotify have been acting weird.At the moment I can’t play music that I’ve connected through Spotify on to my Sonos.Some tracks are playing for a few seconds, then switches to another one, and another one.Some tracks Sonos just skips.If I access the tracks via Spotify it’s working, but as soon as I connect my Iphone 11 PRO Max it continues at the same way than before.Anyone having the same problem?

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M
3 years ago
HoMeRz
HoMeRzContributor I
asked in Controllers and Music services

SAMBA share can no longer be found

When I tried updating my Music Library today, I got a message that the location “is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” Neither of those is true. Other directory locations at the same subdirectory level can be accessed and read fine.

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HoMeRz
5 months ago
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MDRakerContributor I
asked in Controllers and Music services

Issues with Bitdefender not allowing access to music

We are not able to get music files to connect, I think it has something to do with bitdefender, but so far nothing I have found online is helping.  This is on a Windows 10 system.  

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106rallye
1 year ago
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