Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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I’ve used Sonos in my RV for years. The Connect, Boost, and two Play:1s were all S1. I bought a Roam, which naturally was S2. I converted all components to S2. Since then, I have been unable to load music from my NAS, which functioned fine with the S1 system. For example:I have a share ‘\\MyBookLiveDuo\Jazz’ … That will not save in the iOS version of the app when setting up the music library. Nothing top level share will save, including in the MacOS. Under S1 I could load a top level share without a problem.I can add to the app on all devices a share called ‘\\MyBookLiveDuo\Jazz\Dexter Gordon‘ and it shows in the list as it should and says ‘Hey we’re indexing, please wait.’ I then check the library under Artists and it says nothing found. The share is still listed under Music Library Setup.Same thing happens on my MacBook.Streaming music from Sirius works on all components from all devices flawlessly. S2 screwed up my ability to use my music library on the road. I can see the NAS drive
Did CBC or Sonos change something with the CBC Radio and Music service since last week? I’m suddenly getting a message that “CBC Music On Air...is no longer available on CBC Radio and Music” when I try to play it. I listen to this station almost every day and it likely makes up 95% of my Sonos usage, so obviously I’m not happy about this.I live in the U.S. so I’m wondering if CBC started geoblocking its service or if this is due to some other issue.
I did the Sonos update today (05-25-22) and now my Sonos won’t play some Sirius XM stations anymore, it gives message the Station is Unavailable, which is wrong. Seems this has happened before and is a Sonos issue (not Sirius XM). Sigh...please fix this one like ASAP!
Sonos S1 på android vil ikke spille podcaster. Får melding om at "Forbindelsen til NRK er mistet". Har forsøkt resette både sonos, router og telefon samt installert appen på nytt, I tillegg til å fjerne og legge til NRK som tjeneste. Jeg vet at flere har problemer med dette i S1-appen. Jeg har S2 på hytta, og der fungerer det prikkfritt. Jeg håper dette kan fikses i Sonos' software. Jeg håper virkelig svaret ikke er at man må oppgradere produktene til S2-kompatible enheter. Jeg har seks enheter av forrige generasjon, og om disse må skrotes pga software, får vyene om Bærekraft en ganske emmen bismak.
I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?
It was happening only a little bit before, but now it is ridiculous. I get this error when I try to play music from my Amazon Music account, and now from Pandora. I pay for Amazon, using the free Pandora. WTF this is ridiculous. Any advice appreciated. PS I love Sonos! But this sucks.
I got a new router/modem & having problems getting new network on my Sonos play 1. What app controls play 1? I have newer Sonos products in my permanent home, but want ti continue to use Sonos play 1 in my vacation home.it worked fine until I changed router. Now play 1 not showing up as a device…
I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?
I recently decided to try Amazon Music Unlimited over Spotify, but when I try and play music from the amazon app and click the cast button only one of my sonos speakers shows up. I have 2 One SL a beam and a roam. In Spotify you can easily choose which speaker to cast to. Am I missing something. I have removed my amazon account and then added back to the sonos app and no luck. It is very frustrating. I have an android. I was just unhappy with the sound quality from Spotify so wanted to try Amazon Music.
I'm unable to control the volume of my Sonos Move without unlocking my Pixel phone and opening the Sonos app. This can't possibly be right? I've updated the settings per the help article and restarted everything but it's still not working.When you're listening to music you should just be able to pick up your phone and adjust the volume. Needing to unlock it and navigate to the Sonos app to change the volume is madness! This is my first time owning a Sonos product (I've been 100% Bose up to this point). Bose allows me to do this. Surely this is a bug? If not this thing is going back.
I have a single album, about 30 songs that I uploaded on YouTube Music. When I navigate through the Sonos app, it says "Unable to Browse Music"I have removed YT Music several times and re-auth’d but nothing helps. All other Uploaded Albums work fine. The album works fine in the YT app, just not through Sonos.
I’m having real issues streaming Deezer through Sonos (S1), which have been prevalent for over a week now.I can browse Deezer, access all my Deezer content (favourites, playlists etc), but when I try and stream through Sonos I get an error saying it can’t connect to the server, or it can’t add the tracks. Amazon Music, BBC Sounds, TuneIn all work fine, but not Deezer.I've tried reauthorizing the account, deleted the account and added it again after 10 mins, reinstalled S1, reset my sonos system (deleted all my speakers, turned everything off and on again, added everything back again) but with the same issues, but only with Deezer. Has anyone else had anything like this?
I’ve got a new Synology NAS and trying to connect Sonos to the music folder on it. I’ve enabled SMBv1 and tried everything else that I’ve read in the Sonos community and Synology knowledge base. (I used a WD NAS for years with Sonos, BTW)I’m using a Mac and the path to the music folder is://NASsynology/Volume 1/for sonos(I’ve tried creating a separate folder just called “sonos” thinking maybe it doesn’t like the space in the name; also tried removing the “Volume 1” from the path and/or taking the space out and just calling it “volume1” which is how the name appears sometimes in Synology; also tried the IP address in place of the “NASsynology”...all with no luck) I’m getting an access denied error (telling me to check the ID/password) when using the Synology user-ID/password, as well as when I just skip the ID/password step and just leave it blank. Thanks for any help!
When you select a particular artist in Tidal you can then choose between Top tracks, Albums, EPs and singles, Playlists, Artist radio and Compilations.When selecting Artists radio you are taken to a playlist with no way of starting it. You can only select a track.Clicking the first track does not begin playing everything and adds only that one track to your Sonos playlist.Tidal Artist Radio worked until a few days ago, something has changed.
I have a Sonos 1 at my yoga studio (Play 1, 3 and move at my house). There are many of us using the Play 1 at the studio. All instructors have downloaded the Sonos app. Those that have apple music are not able to get it to join. It keeps saying the they need to renew their service with Apple. (I do not have apple music, is it somehow linking to my account)? Everyone with Spotify is able to link easily. Thanks for any and all support. ~ Melissa
DX: 962911074System won’t update, is sluggish, won’t play most songs on my saved lists and lags alot. I’m using S1 app as I have mixed system play 5’s first gen, play 3’s and some second gen play 5, 1 sound bar,,,I recently unplugged my boost from the wifi hub and it’s hard to do anything with the system reliably, I plugged the play 1 in to see if it just needed to be conected, but no luck,,,, this is frustratingI rebooted my whole internet system, whole sonos system
For some reason, I cannot use the ‘My Music’ function of the Apple Music Service anymore. It displays “We’ve run into a problem. Try again.” I have deleted the app on all my devices, reinstalled. I’ve deleted the service and reauthorized. I’ve reset my router. Apple Music works fine. It’s only within the Sonos app that the error occurs. Please help. Family account if that matters, and both users experience this.
If a guest is playing a song on my Sonos and I want to add that song to one of my playlists the S2 controller won't allow me to add it. Or even take me to the album or song info on the S2 controller so I can manually add it. However, I can see in the S2 controller what song is being played. I don't see why this connection couldn't be established so you can continue curating your playlist from songs guests are playing. When I click the (...) It doesn't give any options.
Anyone else having issues with spotify on sonos. Working fine the last couple of days. My kids asked me to play smooth criminal by Alien Ant Farm (their cousin’s name is Annie).Tried with Alexa, she said playing smooth criminal by Alien Ant Farm from Paul’s spotify…..nothing. Tried again, same result.Went into the app on andriod (samsung galaxy s20 ultra), tried to search but no results came from spotify. I went to my spotify app and could play the song but when I attempted to connect to a sonos speaker it just timed out. I tried to re-authorize spotify which said successful but no change. I then dropped spotify from my services and attempted to re-add. Whilst re-adding, sonos reported: “(500) Sorry we are unable to set up your Spotify account at this time.”Just me, or anyone else having issues?Based in Sydney Australia, using spotify premium.
I continually have problems with my Sonos and Amazon Prime Music service. I can play music from my Amazon Prime Music account through the ap and it will play one of my playlists for awhile, then all of a sudden the music will stop. I then get a notification that “…there is missing information with Amazon Music…”.There is nothing wrong with my Amazon Prime Music account, it will play fine off of my kitchen’s Alexa through Sonos while the ap will continue to tell me that there is an issue. I can play music off of the Sirrius station through Sonos with no issues. I can play music off of my computer using the Amazon Prime ap no problem. This issue started a few months back. I have deleted and reinstalled the Amazon Music more than once and it does not help.I spoke with one of the Sonos help personnel earlier today and she told me that the Sonos techs “knew of the issue and that they were working on fixing it”. I have not read that anywhere on the forum. She also directed me to Status
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