Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,869 Topics
  • 25,408 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3869 Topics

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9thSymphContributor I
asked in Controllers and Music services

Force quit SONOS always needed

I have used SONOS since its beginning.  Recently I have had to “force quit” the OS app every time I use it.  Once opened, it works , click “quit” and the program hangs and I have to “force quit”. All software up to date including updated SONOS. Using Mac OS Ventura 13.2.1, MacBook M1 2020. Don’t know why this is occurring .

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Airgetlam
1 year ago
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GuyADyeContributor II
posted in Controllers and Music services

Can't Log Into Last.fm from Sonos

I’m trying to login into Last.fm to scrobble my Sonos plays to Last. I’ve been able to log into Last.fm on three mobile devices, a PC, and a Mac, The only device(s) that won’t log in is Sonos...I can’t add the Last.fm service from iOS, Android, or the Controller on my PC.I’ve already talked with Sonos support who (of course) wanted me to restart various devices including my Boost and two of my Play:5’s. That (of course) didn’t work. :)Is anyone else having issues with logging into Last.fm? Am I the only remaining Last.fm user? LOL I truly appreciate any help you can provide, even if it doesn’t provide a fix. Thanks.

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1 year ago
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TwmpathmeContributor I
asked in Controllers and Music services

Fail to connect to controller

Si system. New W11 laptop. Controller says can’t connect to Sonos.  More options, connect to existing system. Finds system but press done and goes back to sorry etc. Tried everything including re-installing Sonos. Can you help please

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controlav
1 year ago
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sdk3033 2Contributor I
asked in Controllers and Music services

New Mac and Sonos can't find my Music

Sonos says to go into settings as usual half the info needed - settings where on the mac in the app where FFS? 

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1 year ago
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flyblowContributor I
asked in Controllers and Music services

song titles

Having downloaded my music to Sonos numerous song titles are missing ie. (1 CP SCP Side One01 -1mp3) I therefore cannot tell what track I am playing on a particular album can I rectify this?

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Stanley_4
1 year ago
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punter16Trending Lyricist I
posted in Controllers and Music services

Pico remote doesnt work with Spotify?

Does anyone know if the Pico remote won’t work with Spotify or other services? Here’s the scenario: 1 - I am using the Lutron Audio Pico to control an area of Sonos.2 - I have “favorites” programmed into My Sonos including Sonos Radio Stations and playlists that I have created in Spotify. NOTE: These were created in Spotify within Sonos...not using Spotify Connect.3 - All functions work on the Pico for all playlists and favorites (volume, play, pause, etc.). HOWEVER, the center button will not cycle through Spotify playlists. It cycles through the Sonos Radio favorites but not through the Spotify playlists in the same My Sonos area. Is this a known issue with Sonos and Spotify? If so, what other services have the same issue (ex: Amazon Music, Apple Music, etc.)? Thanks in advance

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P
1 year ago
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Y.HungContributor I
asked in Controllers and Music services

Unable to play songs from Spotify

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

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Airgetlam
1 year ago
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OsmoolaviContributor I
posted in Controllers and Music services

yhteysongelma (connection problem)

ostin boost reitittimen vanhan hajottua ja nyt en saa yhteyttä connect vastaanottimeen.olen päivittänyt kaikki, ottanut virrat pois, irrottanut reitittimen johdot, tehnyt kaikki vaihtoehdot.sonos pyyttää kytkemää yhden kaiuttimen yhdistääkseen sonsin, mutta en omista yhtään sonosin kaiutinta koska olen soittanut musiikkia omalta tietokoneeltani ja kuunnellut radiokanavia.mobililaitteellani on molemmat sonos sovellukset jotka olen myös päivittänyt tehdasasetuksiin useasti.eli piääkö minun lähettää boost takaisin ja luopua koko sonosista?

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Airgetlam
1 year ago
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StefBlubContributor I
asked in Controllers and Music services

Listen to Podcast Addict app with Sonos

Hi,I'm using “Podcast Addict” app but I don't find how to use my Sonos Ray to listen to itThank you in advance

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Airgetlam
1 year ago
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JonCalContributor I
asked in Controllers and Music services

Mono

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

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J
1 year ago
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MagicABContributor I
asked in Controllers and Music services

Can others set up playlists for my system?

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

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M
1 year ago
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rckrausContributor I
asked in Controllers and Music services

Playing directly from Apple Music app

Is there a way to play songs from the Apple Music app directly to a Sonos speaker (as opposed to using Sonos app with Apple Music as a source)?This can be done with the Tidal and Amazon Music apps. I like using them because the music service apps are better at accessing their content. The Sonos app has less options available.Thanks

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A
1 year ago
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RocketTurtleContributor I
asked in Controllers and Music services

Pandora casting doesn't hold

Thank you for taking the time to read this.  Since I received a Sonos Move for Christmas, our enthusiasm led us to add two Sonos Ones and a Sonos Roam.  We’re pretty excited, because when we can get sound to come out, they’re great!  Over time however, I keep running into a specific point of frustration.I’m on Android (Galaxy S21; fully updated), and my preferred music service is Pandora (fully updated and cache cleared).  I can get music to play via the casting option within Pandora for about 5 to 8 songs, but then it appears a disconnection occurs.  Sometimes it tells me that I’ve lost connection.  Other times, it tells me that someone else is streaming from my account, but they’re not as it appears that the Sonos app is trying to play Pandora.  Other times, it simply becomes unresponsive and seems to lock up.  I’ve read through lots of threads here trying to find answers.  Music seems to play just fine through the Sonos app, but I lose a lot of functionality: can’t see what songs ca

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R
1 year ago
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im.djlContributor II
asked in Controllers and Music services

Arc & Sub are playing ... but not showing up in app

I have an Arc, Sub and Roam. Currently playing music (streaming connected AppleMusic) on all three … but cannot control / stop / volume any of them, as the app is not loading any of the music services, and in the “settings” tab I only see the Roam. I have tried to “add product”, but the Arc & Sub are not found.All products and services were showing up earlier. I have signed out and back in and I have reset the app. App version is up to date.What am I doing wrong?

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1 year ago
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MayaDoggoContributor I
asked in Controllers and Music services

Connection to Saavn lost

I have a SaavnPro account.  However, I cannot play Saavn music through Sonos.  I have tried reauthorizing the account a few times.  When I try to pay a radio channel on Saavn through my S/ones app, I get an error message that says “connection to Saavn was lost”.  Please advise on what I need to do to fix this. Thank you. 

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Airgetlam
1 year ago
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ShebalouContributor I
asked in Controllers and Music services

Some songs on a Spotify switch off after the song begins, then it moves to next song?

Some songs on a Spotify switch off after the song begins, then it moves to next song? 

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Airgetlam
1 year ago
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SaschaSuperDogContributor I
asked in Controllers and Music services

sonos for dummies

Help for a Sonos newbieIm wanting to purchase Sonos speakers for my home. A mixture of static and portable. Can I mix these but keep them all in the same group to play same track throughout the house. How do I do this from my iPhone? Will it connect to all the speakers in the group!? 

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1 year ago
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KtulukaneContributor I
asked in Controllers and Music services

Plex Playlists

Not sure if this has been asked.I am new to Sonos but been using Plex for many years.Is there a way for Sonos to use the Plex playlist art instead of the album covers it uses?Many thanks

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K
1 year ago
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dakimContributor I
asked in Controllers and Music services

Application stopped working

Hi,I have a Beam, 2 One SL and Hub mini connected together for surround.For several weeks every works fine but from today the application stopped reflecting the sonos activity. The speakers continue working and can be controlled by buttons and/or via API but no data is received in the application on phone or windows.Could you help?Thanks,David

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Corry P
1 year ago
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P DiddyAvid Contributor I
asked in Controllers and Music services

Lossless Audio Apple Music ATV to Beam

Hi,I understand the only way to play lossless audio using Apple Music is using ATV - eg playing through my connected Beam.  If I group my Beam with my stereo paired 5’s + sub using S2 app and play Apple Music through ATV into Beam as source, will this play lossless through 5’s + sub?  Thanks for your help 

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Corry P
1 year ago
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pupkis303Contributor I
asked in Controllers and Music services

SiriusXM Unsupported Digital Rights Management System

Sirius no longer plays on my Sonos system - been going on for over a week.  Can’t reach their advanced tech support until tomorrow.  Would like to see what you guys can offer on the subject - the answer simply translates to whether I kill my Sirius service or not so appreciate anything you can offer.  The fact that the topic is #1 in your related topics section above.  whats up?

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Corry P
1 year ago
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Robert_164Trending Lyricist I
asked in Controllers and Music services

SONOS can no longer save my playlists.

When I try to save my playlists, I get an error message saying that SONOS encountered an error. Cannot save it.

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controlav
1 year ago
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MadraruaAvid Contributor I
asked in Controllers and Music services

amazon echo to amp

Hi I’m installing several zoned areas with in-ceiling speakers wired back to several amps in my comms  cabinet. If I get an Amazon echo how does this communicate with my amps and zones? Is it simply a case of plugging it in and hooking it up to the wifi network or does it need to be wired back to the amps? thanks. 

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UKMedia
1 year ago
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CatStackContributor I
asked in Controllers and Music services

Added YouTube Music to the app and it says "No Selections Available". Why? My YT account is fine and verified twice now.

So I have installed Sonos app twice now.  Setting up my new Move took over an hour because the app refused to believe my router was actually functioning (another story, but relevant as the app gives misleading info a lot). Anyway, then I go onto adding services and all goes well until my paid YouTube Music account is added.  I added it twice (using the whole code paste in and authorizing my Google account) and it went through each time.  YouTube was successfully added.  But whenever I go into YouTube Music from Sonos, it say “No Selections are Available”.  Like why???????  I go onto Youtube and verify I have hundreds of playlists.  All my other services work. And before someone answers from a Customer Service script and tells me to reinstall everything and reboot my router...no.  Just no.  I want actual advice about why Sonos is not reaching youTube.  Is there a setting in YouTube or is the app just that flawed where I can look forward to playing YouTube via Bluetooth only?  This is wh

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1 year ago
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silverorangeContributor I
asked in Controllers and Music services

New Speakers don't show up on Sonos S2 Mac App (but do on the mobile ones)

Hey there,Somehow the new speakers I’ve added to an existing system don’t show up on the Mac app. They’re fine on Mobile and can be controlled/grouped. But no sign of them on the Mac app!  I’ve re-installed the app already. any help would be appreciated. Running macOS Monterey 12.2.1 thanks

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Airgetlam
1 year ago
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