Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,279 Topics
  • 22,241 Replies

3279 Topics

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DomRContributor I
asked in Controllers and Music services

New Router—SiriuxXM "song is not encoded correctly"

I just installed a new wifi router and since then have been unable to play any SiriusXM channel due to “song not encoded correctly” through my Sonos Play:1 speakers. Plus, I deleted my Spotify account because I couldn’t play anything either and now can’t add my account back. (I can, however, play Spotify if I use the Spotify app directly to my Sonos system.) Pandora seems to work fine.I’ve rebooted my speakers and router and forgotten my existing network. And when I try creating a new network, my app doesn’t recognize the speakers that I own — just ones that I believe were part of a Air BnB place I stayed a few months ago.Any suggestions?

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D
1 year ago
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wood97Contributor I
asked in Controllers and Music services

Sonos stops playing from music library on MacBook

I have a new MacBook Air. Sonos is set up to feed from my NAS Drive, plus also my music so that I get my iTunes playlists as well. Issue I have is that when I ask the controller to play an album or playlist it will only play for about 10 mins and then simply stops. I have tried to adjust sleep savings but no joy. Anyone got any ideas as to why this happens/how to solve. I tried calling Sonos but they had no idea. Thanks.

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W
1 year ago
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Blisster7Contributor I
asked in Controllers and Music services

SiriusXM won't connect

I’ve setup SiriusXM with the Sirius APP, and it works fine on the iPhone App. My Sirius login is working fine.  When I attempt to Add Service for Sirius to the Sonos App, it gives me an error that my login credentials for Sirius are not valid.  But I KNOW that they are valid because I use the exact same ID and PW on the Sirius website and it works fine. I’ve attempted multiple times with same results.  I’ve also “Reset” the Sonos app.  Same results. Anyone have a solution?

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J
1 year ago
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BRYAN_25Avid Contributor I
posted in Controllers and Music services

Large sections of music library missing after automatic library scan

Hi all,I’m reaching out as, unfortunately, Sonos support has been of little help with this issue.  I have a large music library on my local Synology NAS.  It’s been in use for years with no issues.  I have Sonos set to do an automatic re-scan of the library (using the built-in option) daily.   About a month ago I noticed a large section of my library was missing from the Sonos app - mainly artists later in the alphabet - see attached screenshot.  I contacted Sonos support over chat and was told to try a manual update of the library and that fixed it - all of the artists reappeared in the app.  I thought maybe it was just a fluke and then later noticed, after the next automatic rescan, the artists had again disappeared. I have now had 4 or 5 calls with Sonos support and it hasn’t been a great experience.  They have tried to suggest it’s a music tag issue (despite the fact the songs reappear after a manual library scan), they have told me “Just don’t use the automatic rescan” (despite th

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Ken_Griffiths
1 year ago
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mjzwackAvid Contributor I
asked in Controllers and Music services

Why does my Macbook Air operating on OS 12.4 not allow Sonos to access it

I moved all of my data and setting to a new computer, MacBook Air OS 12.4  When I try to manage my music library on Sonos I get a message that the computer MacBook Air will not allow access by Sonos and the Sonos application just freezes. This is very frustrating because on the old machine it worked fine. Can anyone help me? 

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G
1 year ago
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wottynattyTrending Lyricist II
asked in Controllers and Music services

"No Plex Media Server available. Please make sure your Plex Media Server is accessible."

While listening to music from my Plex server, via a web browser, I tried adding Plex as a source for my Sonos system.The authorization on the Plex end works fine.  Plex shows up as an available media source.However, when I try to select it in Sonos, I get this error:"No Plex Media Server available.  Please make sure your Plex Media Server is accessible."I have tried updating Plex, uninstalling and re-installing it as a media source in Sonos, and am stymied at this point about how to resolve this.

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Corry P
1 year ago
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CharlyMContributor I
asked in Controllers and Music services

Sonos music library and Synology DSM 7

I cannot add a music library from mij synologynas anymore since I have DSM 7With DSM6 it always worked fineI have a Sonos Play:5 (generation 1)  and I am using the Sonos1 app on my android device.The solution given was to enable NTLMv1 in SMB adjustments, however it doesn't work for my. maybe because I am using the S1 controller.HELP:  Anybody knows a solution?Thanks Moderator Note: Modified for clarity - added “:5” to “Play”

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Corry P
1 year ago
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brennan.carleyTrending Lyricist I
posted in Controllers and Music services

Sonos can't process large library, even if it is well below the 65,000 track limit... unless split into separate folders

I have a fairly large music library (~27,000 tracks), which is well below the 65,000 track limit. Recently, after adding some more tracks, I discovered that the Sonos library was only showing about 10% of the tracks… Somehow in the import/indexing process it had broken. I don’t know for sure, but while my library has about 800 album artists, it has far more actual artists (e.g. compilations), and the tracks I recently imported were compilations with many artists. So I suspect that the problem is related to the number of artists. I was able to resolve the issue by splitting my library (on my NAS drive) between a compilations folder and “everything else.” When I did, Sonos was able to import/index the whole library. What that tells me is that I haven’t hit some limit for the library in general (i.e. it can handle all 27,000 tracks) but that the import/index process can’t handle all of the tracks when it runs the indexing process (possibly because of teh number of artists, but that’s just

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Airgetlam
1 year ago
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dr1818Avid Contributor I
asked in Controllers and Music services

Samba share not showing aac files

I'm using Samba to share files from a Raspberry Pi.The Sonos app sees mp3 files, but not AAC files.Any ideas?Thanks

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Ken_Griffiths
1 year ago
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TopscottContributor I
asked in Controllers and Music services

music library move but still looking for old path

Upgraded to a new Synology NAS, and upgraded from S1 to S2. Added the path to the new NAS and deleted the path to the old. However the system still tries to connect to music that was loaded on the old device. Tried this on both the IOS mobile and the MAC desktop apps.How can I remove the old library references so that it only uses the new ones? Alternatively, how can I remove all links to the library so that I can start again, tried it using the “Manage Library Settings” but made no difference?Have seen similar problems In the past if I move music to different locations in my library, the music index update fails to remove the old links. 

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T
1 year ago
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canavankContributor I
asked in Controllers and Music services

Problems building and updating library - Music Files Not available error during update

System 2 x Play 1. Sonos app on PC. Media on QNAP NAS. PC & NAS hardwired to Router.Trying to add Music files to library. Building from scratch. Adding folders serially. Once the total number of files becomes large the addition takes a very long time until it reaches the point were the system just spins indefinitely. Had about 30000 songs added and cannot add anymore.Eventually system seems to time out with Music Files Not Available error. ‘Source’ is no longer available … yet I know the system is live. So frustrating. Tried. I know that this is a large library but in the past just used to get the library is too large error.   

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buzz
1 year ago
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ITCAvid Contributor I
posted in Controllers and Music services

adding new sonos to app

So I already have play 5’s on one room beam sub and 2 ones for tv sound just brought a play 3 and 5 play 1’s from a friend Did a factory reset by holding the 2 buttons . So far so good the app finds them it takes me through the set up plays the hum and gives me a tick connected , but here’s the problem I can’t see them in the app on the system like my other Sonos products so I can’t assign them to a room I’ve tried turning them off and closed the app them turned everything back on and nothing no play 3 or the play ones ,only my original Sonos’s am I doing something wrong here ?  thanks in advance 

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I
1 year ago
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Househed26Contributor I
asked in Controllers and Music services

Mix Cloud

Why isn’t Mix Cloud working???

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Ken_Griffiths
1 year ago
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AustinlegroContributor I
asked in Controllers and Music services

Sonos can both see and not see my NAS

My Buffalo Linkstation NAS serves as my media storage and general data storage.My Sonos system sees my NAS and happily plays my music.However, having added new music it now won’t update my music index.and says //linkstation/music not found, despite still happily playing music off the linkstation. I am somewhat confused...

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Ken_Griffiths
1 year ago
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UsuallyconfusedContributor I
asked in Controllers and Music services

Sonos 2 and TuneIn

Thanks for any help I can get. I am pretty much a wash-out with technology. Okay. For a long time, I enjoyed uising TuneIn with my Sonos 1 app on an android phone. But I just bought an Apple i phone 13 and installed Sonos 2. ( Took me forever! ). But when I try to TuneIn and select “LOCATIONS,” only a few of the station icons light up and allow access. I don’t get it. Sonos 1 on the Android allowed easy and immediate access to all stations no matter where. Does this mean that I have to type in an address for each/any radio station I might want to listen to and then hit “Search?” Thanks for thje help.Phil GarmeyLynchburg, Virginia

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U
1 year ago
BCM
BCM
asked in Controllers and Music services

Upgraded to S2 and can no longer use my music library on my NAS.

I’ve used Sonos in my RV for years. The Connect, Boost, and two Play:1s were all S1. I bought a Roam, which naturally was S2. I converted all components to S2. Since then, I have been unable to load music from my NAS, which functioned fine with the S1 system. For example:I have a share ‘\\MyBookLiveDuo\Jazz’ … That will not save in the iOS version of the app when setting up the music library. Nothing top level share will save, including in the MacOS. Under S1 I could load a top level share without a problem.I can add to the app on all devices a share called ‘\\MyBookLiveDuo\Jazz\Dexter Gordon‘ and it shows in the list as it should and says ‘Hey we’re indexing, please wait.’ I then check the library under Artists and it says nothing found. The share is still listed under Music Library Setup.Same thing happens on my MacBook.Streaming music from Sirius works on all components from all devices flawlessly. S2 screwed up my ability to use my music library on the road. I can see the NAS drive

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Ken_Griffiths
1 year ago
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Winter STrending Lyricist I
asked in Controllers and Music services

CBC Music (Radio 2) suddenly broken

Did CBC or Sonos change something with the CBC Radio and Music service since last week? I’m suddenly getting a message that “CBC Music On Air...is no longer available on CBC Radio and Music” when I try to play it. I listen to this station almost every day and it likely makes up 95% of my Sonos usage, so obviously I’m not happy about this.I live in the U.S. so I’m wondering if CBC started geoblocking its service or if this is due to some other issue.

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Ken_Griffiths
1 year ago
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SJUGirl1008Contributor I
asked in Controllers and Music services

Unable to play SiriusXM stations after Sonos update

I did the Sonos update today (05-25-22) and now my Sonos won’t play some Sirius XM stations anymore, it gives message the Station is Unavailable, which is wrong. Seems this has happened before and is a Sonos issue (not Sirius XM).  Sigh...please fix this one like ASAP!

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Airgetlam
1 year ago
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SnorreBacheContributor I
asked in Controllers and Music services

Podcast fra NRK på S1

Sonos S1 på android vil ikke spille podcaster. Får melding om at "Forbindelsen til NRK er mistet". Har forsøkt resette både sonos, router og telefon samt installert appen på nytt, I tillegg til å fjerne og legge til NRK som tjeneste. Jeg vet at flere har problemer med dette i S1-appen. Jeg har S2 på hytta, og der fungerer det prikkfritt. Jeg håper dette kan fikses i Sonos' software. Jeg håper virkelig svaret ikke er at man må oppgradere produktene til S2-kompatible enheter. Jeg har seks enheter av forrige generasjon, og om disse må skrotes pga software, får vyene om Bærekraft en ganske emmen bismak. 

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Ken_Griffiths
1 year ago
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dr1818Avid Contributor I
asked in Controllers and Music services

Samba - raspi 3 - only see directory - even SMB1

I set up my Raspi-3 with Samba and the Sonos App only sees the directory with no files inside, even if I set SMB1.  My PC sees the aac files inside just fine.Any ideas?Thanks

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D
1 year ago
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Albert g951Contributor I
asked in Controllers and Music services

Amazon Music Not working

I am receiving periodically messages when I try to access Amazon Music through my Sonos system that I need to go to Amazon.music.com and supply missing information. I go to the website and there is absolutely no missing information. I delete and install Amazon music in my music services and it usually works, but the next day I can not access Amazon Music. Is this a system issue?  

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Airgetlam
1 year ago
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Brianfoster2003Contributor I
asked in Controllers and Music services

Super frustrating - Song not encoded properly Amazon Pandora

It was happening only a little bit before, but now it is ridiculous. I get this error when I try to play music from my Amazon Music account, and now from Pandora. I pay for Amazon, using the free Pandora. WTF this is ridiculous. Any advice appreciated. PS I love Sonos! But this sucks.

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Airgetlam
1 year ago
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JoyPContributor I
asked in Controllers and Music services

play 1

I got a new router/modem & having problems getting new network on my Sonos play 1. What app controls play 1? I have newer Sonos products in my permanent home, but want ti continue to use Sonos play 1 in my vacation home.it worked fine until I changed router. Now play 1 not showing up as a device…

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Airgetlam
1 year ago
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mwolczkoContributor I
asked in Controllers and Music services

strange unsupported sample rate error

I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is  “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?

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M
1 year ago
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Gr8fulkanContributor I
asked in Controllers and Music services

Amazon Music doesn't recogize all my sonos speakers

I recently decided to try Amazon Music Unlimited over Spotify, but when I try and play music from the amazon app and click the cast button only one of my sonos speakers shows up.  I have 2 One SL a beam and a roam.  In Spotify you can easily choose which speaker to cast to.  Am I missing something.  I have removed my amazon account and then added back to the sonos app and no luck.  It is very frustrating.  I have an android.  I was just unhappy with the sound quality from Spotify so wanted to try Amazon Music.

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ratty
1 year ago
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