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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,130 Topics
  • 51,299 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7130 Topics
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pwalsh2Avid Contributor I
posted in Controllers and Music services
HOME MUSIC

No search capability for home music library on a server use to b

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jgatie
2 months ago
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GswknightContributor I
asked in Controllers and Music services
music library

My music library disappeared from the sonos app.   It does not even appear under Sources. So now I seem to have a worthless system.   

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2 months ago
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Cityroute16Contributor I
asked in Controllers and Music services
S2 controller cost money?

Do I need to buy S2 controller for $19.99 to use Play:3? Moderator Note - The official Sonos app can be found on our download page and is free to use. If you have downloaded an app that is asking for a monthly or one-off payment, we would recommend removing it and using the official app.

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Stanley_4
2 months ago
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DeanyardContributor I
asked in Controllers and Music services
sonos remote

Does Sonos manufacture any kind of remote control?

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D
2 months ago
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DandorityContributor I
asked in Controllers and Music services
how to remove these 2 music sources

 

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D
2 months ago
LazyBadger
LazyBadgerRenowned Enthusiast I
asked in Controllers and Music services
Does the New App work for you?

All this negativity about the new app (for me it’s rubbish too) I just want to know is there anyone out there who is not having any problems at all and the app is completely working as advertised by sonos?Please don’t post here if you are having a bad experience I just want to know if it’s all good for you and feels like a move forward. 

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2 months ago
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JnjdunnContributor I
asked in Controllers and Music services
Stopping play back.

With Play 1 system, how do I stop it playing?  Before the last upgrade I could stop a session. Now there isn’t a way to stop play back. 

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jgatie
2 months ago
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Beachy15Contributor I
asked in Controllers and Music services
New app system control can change output speakers

My app defaults to the first set of speakers listed and will not let me change which speakers I want to use unless I also choose the “default” ones. I am so frustrated since we spent thousands to install the whole Sonos music system in our house and I loved it before the new update. Now I can’t even play music anywhere unless I use the outside speakers (which for some reason is where the app defaults to) which is unfortunate because I’m sure my neighbors wouldn’t appreciate listening to my music while I get ready in the morning! Please help! Can you just bring back the old app or help me to get it back on my devices?

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2 months ago
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twcostiganContributor I
asked in Controllers and Music services
my widget disappeared on my Pixel 6 pro w/ Android 14

I had a Sonos widget on my pixel 6 pro for a long time, and today it just disappeared, no longer on the widget menu either... What happened?

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HulkSounds
2 months ago
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JkholleyTrending Lyricist I
asked in Controllers and Music services
NEW Roam SL won't connect

I received a new Roam SL as a gift and have been trying all weekend to connect it to my existing Sonos system. I had to download the newest version of the app which created other connectivity problems with one of my 5 systems, but eventually got all but one speaker working.  THEN I worked on adding the Roam and no luck. It fails on the very last step. I’ve tried the options it gives me an nothing. Tried calling support and there is an 80- minute wait with NO callback, are you kidding me? Any help would be appreciated before I return this.

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M
2 months ago
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Bernard101Contributor I
posted in Controllers and Music services
Sonos app can't find my system and now have two systems

We have 3 x Play 3; a surround sound system using a Sonos Soundbar, 2 x Play 1 and a sub; and until recently, 2 x Play 5 (Gen 1), all on the Sonos S1 controller. All are connected by ethernet on a BT mesh system, apart from one Play 3 which is connected wirelessly. One of the Play 5s has stopped working and after deliberation, we have just bought 2 x Era 300. We removed the Play 5s from the S1 app and before we added the new Era 300s, we upgraded to the ‘new’ Sonos app. The new app couldn’t find our existing system at all. We added the Era 300s wirelessly, the new Sonos app could find them, but not our existing system - all speakers are on the same mesh system now. We, probably foolishly, added the Eras to a new system, but now the Sonos app can’t find our existing products to add them. I understand we’d need to do a factory reset on them all in order to add them to the new system? But we’re concerned that that might not work even then, and obviously we’d lose all our current settings,

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2 months ago
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pwalsh2Avid Contributor I
asked in Controllers and Music services
new ios app can’t tolerate any longer

iPhone app SUCKS WIND ABSOLUTELY THE WORST LOST ANY USAGE. VERY HARD TO NAVIGATE LOSS ALL WORTH SINCE S1 S2LOOKING FOR WAY OUT!!

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2 months ago
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Spartan123Contributor I
posted in Controllers and Music services
How do i revert my app?

​​​​​How do i revert my app? The new app is abousolutely trash Everytime i open the app up, it takes longer to find my system  60% time the App cant even find my system : its the same network you stupid app, why cant you find it or why does it take so long. (this has never happened in the previous version)  Trying to group stuff has become a pain.  I dont see any benefit of the APP, its made my life worse ] Just clunky crap I am completeely annoyed that this update was forced onto us, its taken my system that already had crappy issues and just made it worse.  Rant over, Anyone able to advise how i can restore my old app?   

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2 months ago
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Andreas P3Contributor I
asked in Controllers and Music services
Edit in playlist

Wish it would come back as before, that it is possible to delete songs in the queue that are being played and that it is possible to move songs in the queue. Will it come back?

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P
2 months ago
Zander28
Zander28Contributor II
asked in Controllers and Music services
Sonos app

Sonos app says version is 80.01.08 is up to date but the latest update is 80.02.05. Why won’t the app update? App is set to update automatically.

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Jamie A
2 months ago
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CTruaxContributor I
posted in Controllers and Music services
New Sonos App - Recently Played Station Selection (Android App)

I can select a station from  MyTuner and it plays fine. It appears in my Recently Played list as expected.  However, subsequently, when I try to select that same station from the Recently Played list I get a message " An error has occurred" and the station does not play.  I can re-select it from MyTuner and it plays again.

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2 months ago
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User761694Contributor I
asked in Controllers and Music services
Status light toggle in S2 app

I have recently upgraded my system from S1 to S2.   I want to turn the status light off on a newly added Connect:Amp.  However I don’t see the status light toggle in the app - i’m sure it appeared there previously.  Anybody know where the toggle is?  

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U
2 months ago
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miguelitoTrending Lyricist I
asked in Controllers and Music services
SONOS playback of UPnP server files

It used to be you could see UPnP servers as a possible music source in the SONOS app. I no longer see this option.Am I missing something?Thx.

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2 months ago
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PjwakersContributor I
asked in Controllers and Music services
The new updated app fails to play my lists

Sonos app has been rock solid for past few years, this latest app is... How can I put it... Rubbish!!! It automatically updated on my phone, so now I can open it, no issues, go to my playlists, no issues... But that's as far as it goes, always starts from the top track, I can't scroll through & choose the song I want to listen to... Totally understand the logistics & tech of doing an upgrade... But it was wasn't broken, so no need to fix it. I now don't have the option for a widget on my Google phone & app is no more useful, just things in different places. Plus I can't play the tracks I want... Sonos... I now can't use your product... They're sitting there in silence... Tried to chat to support... But miracles are few & far between nowadays... Please sort this out... Getting very vexed...

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O
2 months ago
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MiketsaContributor I
posted in Controllers and Music services
problem with 1.101

Hello I try to connect the Sonos ray to the app and when I fill the WiFi password then I have an Error 1.101 which says that the Sonos cannot be update and also login to the internet. If anyone knows please help me 

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2 months ago
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ScarrymonkContributor I
asked in Controllers and Music services
Error 913 Mac OS Montery

Since the terrible update to my iPad and iPhone. I'm trying to put the path to my music library on the Mac desktop as its not now showing. I have a hard drive attached to the USB port on my BT Hub all was working before the updates so after putting in the path //192 etc/usb2/music I get the Sonos was unable to add the shared folder with an error code of 913 ?I can see the bt hub and the music folder on my Mac network folder.I don't understand why it says this as all was working fine a week ago .to try to speak to a Sonos on a call says I would have to wait an hour and a half ! the Mac app is build 16.2 Can anyone hep please ?

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2 months ago
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DraziwContributor I
posted in Controllers and Music services
I am having trouble setting up my new sonos ray sound bar

I am having trouble setting up my new sonos sound bar

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Y
3 months ago
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il Drake42Contributor I
asked in Controllers and Music services
Sonos Radio Service

My Sonos Radio recently stopped working (all the other services work fine, on all 8 speakers)The APP says “Your Sonos Radio account access has expired”  when I try and reauthorise it, it fails.  it says “Couldn’t sign in”   even though I am using my valid account Is there some way you recommend that I can have my account re-validated?

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Jamie A
3 months ago
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fdotrAvid Contributor I
asked in Controllers and Music services
RTE 1 and RTE Lyric not available

This problem (for me at least) is specific to radio stations accessed via the Tunein and Sonos Radio services on Sonos. RTE is available on the Tunein app and through a Google device. is this just me?

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3 months ago
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ttmatt15790Contributor I
asked in Controllers and Music services
New Sonos App

Does anyone know when this terrible new app will be fixed or updated?

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AlexPermit
3 months ago
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