Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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Hi guys,Having some difficulty getting Sonos to index a new NAS drive I’ve added.It finds the network share and specific music just fine and starts indexing but it never finishes the job (tried this a few times now). It shouldn’t be prohibitively large (135gb of MP3s) as it worked fine on the previous NAS hard drive (I’ve had to swap a faulty SSD for a new one- that’s the only reason I’m having to reindex).It’s said that it’s been ‘Updating Music Library’ for about 20 minutes now on my Mac OS Sonos Controller. It’d be useful to know a little more about the actual progress of the job.
In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So
Recently got a new Apple MacBook Pro. I seem to have lost been able to update my music library with Apple Music. Now I get the message “ //MacBook-Pro/Music is no longer available. Go to settings>system>music library>music library setup to check path. “ Grateful for assistance to get this working again. Thx. regardsMike
I’ve had lots of problems listening to Deezer Premium on my Sonos system for the last couple of months. Every track drops in and out (except on my Beam, which is wired to the router) for the first 10-15 seconds of playback. It even happens when I pause and restart a track halfway through.I had assumed this was due to wireless interference (I’ve recently added a load of IKEA smart bulbs throughout the house) but today I realised that my issues started when Deezer “upgraded” all their packages - for a price, obviously - to “HiFi audio quality sound” in October. A bit off-topic, but in my view this was a thinly-disguised and cynical piece of opportunism from a company which put out a press release only six months earlier promising:“We just wanted to let you know that Deezer isn’t going to raise prices in the middle of the pandemic. Music, podcasts and radio help people cope and we don’t feel this is the time to make things harder for them. If we ever were to increase prices, we would g
To begin, I use many streaming music services and they all stream flawlessly through my S1 Sonos network, except for Amazon Music Unlimited. I read all of the content in the Sonos knowledge base about how to address stop-and-start issues while streaming music. None of the causes included in the Sonos issue punch-list apply to me. My average download speeds are consistently in excess of 650mbps even during peak usage periods. None of the other causes apply to my set-up. The key issue is that all of the streaming services I use besides Amazon Music Unlimited do not have any stop-and-start issues. So it’s clearly logical that the start and stop issue i’m experiencing isn’t due to any of the issues documented in the Sonos knowledge base. Only Amazon Music Unlimited stops and starts. I have a mixture of 12 S1 and S2 generation devices so (unfortunately) I’m forced by Sonos to run the S1 controller software (which really makes me angry with Sonos. Shame on Sonos). The Sonos “solutions”
Hello … I own six Play 1 speakers and recently purchased a Beam 2. I decided it would be a good time to update to S2 since the Play 1’s are compatible, and I wanted to move a speaker from the living/TV room since I now had the Beam. The update itself on all Play 1’s and controller apps on both Windows and my mobile devices (all IOS) appeared to be without issue, however, since I use Plex for most of my new music due to the memory max issue, I didn’t realize that Sonos can no longer see/play music from my main library on my laptop (Windows). I went into my native Sonos playlists and while it would load the song list, it will not play the songs and eventually throws a 1002 error. I can play anything on my Network/NAS drive that is in Plex, but nothing from my Sonos main library. As a test, I created a new folder on my local hard drive and added some music and then added that folder to Sonos and it plays without issue.At this point, my thought is that something happened in the update proc
Bonjour à tous, j’ai depuis septembre un home cinéma Sonos, et j’ai un problème avec Apple Music. J’ai bien mon compte sur l’app Sonos s2, j’arrive à accéder au menu Apple Music, mais pas la section ma Music et donc à mes playlist. J’ai un message d’erreur (voir les screens). J’ai ré installé l’application ré-accorder les droits Apple Music mais rien n’y fait … Avez-vous une solution svp ?
After the latest android update on a samsung S20+ , when opening the Sonos app it displays the message that it needs to be updated, when you press the update button it takes you to google play, but there is no update, I uninstalled and reinstalled but same issue.Now I don't have access to my sonos all or my sonos system :-(
Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp.
After today’s (22/12/2021) system update Sonos stopped playing Dolby atmos contents from Apple TV 4K. It plays other audio formats automatically like stereo Dolby digital 5.1 multichannel pcm 5.1 or 7.1. It shows audio as silence. If I change the audio format to Dolby digital on Apple TV 4K in settings then it plays the content. Before this recent update Sonos was able to play the Dolby atmos contents from the Netflix on Apple TV or original Apple TV contents.
When I try to add apple music to sonos, I get a blank screen. I went through all steps on the support page and nothing worked. I also have the latest sonos app and software installed.This is clearly a problem with the android app. How can I add apple music to my sonos system?
Hi i recently had to reauthorise my apple music on my sonos but when i did that i was stuck at a blank page. Subsequenlt tried to remove itunes and add again - same issue. Also tried to reinstall sonos app - same blank screen. I am using android and have also updated my phone’s software there. Pls help !
Half the time I try to access Apple Music on Sonos, I get an error message that says “We’ve run into a problem. Try again.” This has been going on for about a month. I have an all-Apple system (iPad, iPhone, iMac), all with up-to-date system software. Sonos is OS2, version 13.4.1. I have five Sonos speakers (two Ones, two Threes and a Roam). One of the speakers connects to my network via an Ethernet cable.
Is anyone else having problems with BBC Radio 5 Live Sports extra. Tried tuning in this morning through my Sonos, but it's not playing and says that access is denied. I see that access is denied from outside UK but I am in the UK. Anyone else having the same problem or does anyone have a possible solution to this?Any help greatly appreciated.
Hi, suddenly tonight completely out of the blue, Sonos is asking me to re-authorise my Apple Music account. When you click on the re-authorise button absolutely nothing happens. I have re-installed both Sonos and Apple Music - still getting the re-authorise message. My Sonos controller is on my Samsung phone. No other family members have the same message. How do I correct this?
Siriusxm streaming drops after 1 hour and sometimes sooner. Seems to be slightly less of a problem if I use Line-In rather than Group to get the signal to various rooms. I have two calls into some very patient techs who both spend a lot of time. The source of the problem has not been reliably established. Mysteriously, all music services but SiriusXM work without issue. Siriusxm streaming drops but Siriusxm On Demand is trouble free. Seemed less of a problem with S1. Never solved with S2 and Port (which replaced a Connect).Asus RT-AC 5300 router receives ISP service from ATT router (whose Wifi is turned off). Sonos linked to the Asus RT-AC 5300. There is an Asus AC-68U access point that does not link with any of the Sonos Speakers. The ISP is 25+ MB.There are 12 Sonos products. For all other functions, everything works. There are products distributed on 4 levels. The techs turned speakers off and on remotely. I had to do the reset manually on two or three speakers. Initially, the reset
Since getting a new computer, I cannot use/reset the music library. My old computer is not available anymore, so I am trying to set up a new folder on the new laptop.- Alas, to no avail. I read the topic to SMB 1.0/CIFS Server and made those changes - also set my network to private - still no result. The App is still seeking the old computer folder, that is not here anymore. Tried to install the system new, but seems to jump back to previous settings and seeking only folder. HELP! Streaming and mobile works just fine.
Hi I’ve seen several threads on here referring to the same issue. Up until today we’ve been able to run our playlists from Amazon through our Sonos system very successfully. However, now we get an error message ‘unable to play the song is not encoded correctly’ whenever we try to stream. Radio seems unaffected. Previous posts suggests starting a new thread on here ( this is it) and citing a diagnostic number - 1520862957 sent at 1557 BST 22/10/21. Thank you.
I have a WD Mycloud Home drive. I copied all my music from my laptop onto the Mycloud drive. When I access the music library on the Mycloud using the Myclould music source, my library is not categorized correctly. For example a lot of my music falls into an unknown genre. However when I access the same music directly from my computer by using the adding the music library function, all my music is categorized correctly. So I am assuming that the meta data is correct on the actual files. Any idea why my music files that are on my computer are categorized correctly and the files, which are the same, on the Mylcoud are not? Thanks.
Hello Everyone,Thanks for welcoming into community. I’m french guy living in Sri Lanka.I’m using two Connect Amp1 with wifi.My iPod is connected with RCA behind one of Connect Amp.Until recently, music source selected to listen my Spotify playlists was through my iPod (see enclosed picture). Cause here in Sri Lanka datas for wifi are not unlimited and GB packages expensive, so I have downloaded all my Spotify playlists not to spend datas and it worked perfectly.Recently, no sound is coming when iPod is selected as source in Spotify app.Music only works using Sonos App. I have to select Bureau + Bureau 2 (my two Sonos amplifiers) on selected source on Spotify app on my iPod and then only works through Sonos App.So I feel it’s using Spotify in a way i don’t know, and not my iPod Spotify playlists, cause my GB are spend much every day…Any help would be grateful, Thanks !
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