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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,129 Topics
  • 51,297 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7129 Topics
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FixitmanContributor I
asked in Controllers and Music services
Have Boost and Sonosnet been abandoned?

My Boost based systems have collapsed! Has Sonos abandoned Sonosnet?In an effort to reduce ‘spanning tree protocol’ errors and ‘network latency’ in my clients’ IP networks, I’ve been building Sonos systems via a single wired Sonos device. That is, I plug a Boost (or Connect or Amp) into the Ethernet, then connect all other devices wirelessly to the sonosnet WiFi network created by the first device.This process has allowed me to build robust, reliable Sonos systems (without messing up the existing network) for years. Many of the properties I work on are massive multi acre sites, where to Boost’s range extending features are vital.These reliable networks appear to have collapsed this month. I’m getting calls from clients who can no longer operate their systems.As a dealer/installer I have several Boosts in stock. But I see that they are no longer mentioned on the Sonos website. Even as I purchased a case of Boosts as recently as September 2023. If Boosts and sonosnet have been abandoned,

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Multiculti
1 month ago
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Calistoga KidContributor I
asked in Controllers and Music services
where is the queue?

How does one “add to cue” in the new app?

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3 months ago
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Someone in LondonContributor I
posted in Controllers and Music services
Bring in a customer-friendly custom URL feature in the Sonos App

I am very disappointed that it has become so difficult to add custom URL radios, now that TuneIn is not so well integrated into the Sonos App.I own several SONOS devices. I understand that you are trying to push your radio services but please bring ASAP a customer-friendly way to add custom URL radios in the SONOS App or I will never buy a SONOS product again ! I am really fed up !

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2 months ago
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TrumpeterContributor I
asked in Controllers and Music services
Unable to connect TV and Music Library

I updated the Sonos controller two days ago (24th May 2024). Since then my TV Playbase no longer plays TV audio despite being hardwired to it, and I cannot add my music folder as a Music Library. I have the Sonos controller on my iMac and iPhone. Any suggestions / solutions will be most welcome. BTW, I have tried turning off the iMac firewall but that makes no difference. 

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3 months ago
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Hmm mmmContributor I
asked in Controllers and Music services
IOS APP Update???

A numerical number representing the volume % is one of my most used and basic of features that is completely missing in this new Sonos App  update.  How could this happen?

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3 months ago
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CedcalvadosfrContributor I
asked in Controllers and Music services
Request for repayment because after lossing the Local Area Network Access Function

Given the loss of a major function of the application (loss of access to the local network for the playback of personal music), I would like Sonos to offer compensation. Without this function (NAS network) the sonos speakers are not suitable for me. Could you help me in order to get un financial payback because of this problem. (the sonos price need another quality for their consumers)

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3 months ago
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Richard320Contributor I
asked in Controllers and Music services
Latest S2 App update now can't find our NAS drive with music

I’ve had Sonos system since 2007 and have upgraded years ago to S2 app. When the latest update, which we were required to do was done I can no longer link to the music folder on a NAS Drive. Any thoughts? Haven’t found the answer and we all know the chat bot doesn’t know either and wait timies on support phone is over an hour. Hlep would be appreciated!Cheers, Richar

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3 months ago
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HdalterContributor I
asked in Controllers and Music services
Big issues with garbage update

Please test your software before you release it to the public!we have just about every Sonos product they make and this latest update prevented us from using any of the speakers until we were able to reboot our router, unplug each device (about 25 of them), and keep launching the update.  It made me realize how much we have invested in Sonos and how one issue like this could cause us to potentially flush thousands of dollars down the drain.  We will be looking for alternatives in the future rather than buying more Sonos products.  This is absolutely unacceptable for speakers with such a high price point!

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30 days ago
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KFBContributor I
asked in Controllers and Music services
sonos update

Went to use my sonos to find it has been updated. This update has completely disabled all my speakers. Can do absolutely nothing with. I have uninstalled and reinstalled the app to no avail. How is this sorted??

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3 months ago
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GreenlandProminent Collaborator I
posted in Controllers and Music services
The Sonos Community and the Mob

Three weeks after the new app was released, and the Sonos Community has become one huge echo chamber.  1000s of individual posts all saying basically the same things - nobody appears to read what's gone before. There's little constructive discussion of solutions, workarounds, or coherent error reports. Everything has become buried in a morass of angry, shouting, threatening financial penalties and overflowing landfills.Not a pretty sight or example for prospective users and customers. 

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3 months ago
Sullydks
SullydksRenowned Enthusiast I
asked in Controllers and Music services
how do i see My Spotify Playlists

How can I delete this post.  

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Sullydks
3 months ago
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Mr I can't add to my play listTrending Lyricist I
asked in Controllers and Music services
the sonos app is really underwhelming now

When will sonos customers be able to add to our playlist again, this is ridiculous 

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1 month ago
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Mike ShockContributor I
posted in Controllers and Music services
Error 1000 - SOLVED (in my case)

Recently I bought 2 Sonos Roam speakers and tried to add one of them to my system in the mobile app (v.80.01.07, Android), but the setup failed at the last stage - at adding and trying to update the speaker. After this my new Roam was seen in my system but its state was “Not registered”. I couldn’t use it - the app suggested to update the speaker but I got the “Error 1000” message.Then I Thought about adding my Roam in the Sonos controller program (v.16.2, MS Windows 11) on my PC. On starting the program suggested to update (I thought - to update the program, but it updated my speaker as I understood later). I aggreed and the update succeded.After that I made factory reset on this Roam speaker (https://support.sonos.com/en-us/article/reset-your-sonos-product).Then I tried again to add this speaker in the mobile app and heard the greeting sound (id didn’t sounded earlier). This time the speaker was successfully added to my system.I repeated all the steps with the second speaker and it w

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1 month ago
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Paul UKContributor I
asked in Controllers and Music services
Playlists not available in new app

Why have all my playlists within Sonos disappeared? It has taken decades to build them. Now all lost??Please make it a priority to restore access to playlists.

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3 months ago
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TrulibeeContributor I
asked in Controllers and Music services
the sad demise of sonos perfection

It’s the new App. It’s appalling. Hard to navigate, slow to load. My speakers have stopped playing in stereo. Sometimes the next song in the playlist plays, sometimes it doesn’t.  At last I can see my favourites and Apple Music but loading is slow and painful.  Come on Sonos. What has happened to make you ditch a good app for one that will not meet basic requirements. Timescales please. 

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3 months ago
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benrichcurtisContributor I
asked in Controllers and Music services
my Tuner Radio app

What is the problem with my Radio Tuner? Can't play any chosen station and the don't save to favourites

0
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3 months ago
Sullydks
SullydksRenowned Enthusiast I
asked in Controllers and Music services
Do they have no shame or skilled product mgrs.

Customers with their own music stored locally made Sonos. Put them on the map. They exist due to us.  Sonos has since by conscious design left us and moved to connected services. I understand why.  But this latest complete removal of the ability to use my Sonos as it was marketed and sold to me, to listen to my music absolutely beggars belief.  The update was automatic. I have now lost the ability to play my music in FLAC format.  Like many I’ve invested thousands over the years. I moved much to Blusound. Dumped my Sonos because of how they treated us. But I kept some for some rooms. Now I guess I’ll be dumping that too. Blusound is superb. I’ve had enough of being ignored by them.   There is no way this is a bug. This was design. The complete omission of a capability is not a bug. It was a conscious decision to remove any ability to play localised music. Probably to save money on developers and have less and less requirement to have staff. 

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3 months ago
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GreenlandProminent Collaborator I
posted in Controllers and Music services
The Sonos Update: a cautionary tale?

The recent Sonos affair has caused many to threaten to or actually make a switch to other systems (such as Denon HEOS, Bluesound, etc). The Achilles heel in doing this, is that virtually every alternative is another proprietary system (with absolutely no guarantee that the system and its components will be maintained) where factors other than brand loyalty may play a determining role in what happens to often an expensive outlay.  

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3 months ago
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Clarki99Contributor I
asked in Controllers and Music services
Top tracks - wont play the next one.

I’m guessing this is another issue with the new app but when select an artist (I use Tidal) and choose top tracks and play first one it used to automatically play the next one. Now it just stops after first track and have to go back in and select the next one. Very frustrating.Is this new app related or am I missing selecting something?

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Corry P
1 month ago
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lazylouisTrending Lyricist I
posted in Controllers and Music services
SONOS Article - The Independent 25th May 2024

According to an article in The Independent yesterday (25th May 2024) SONOS says “it is “moving quickly” to improve its new app, after an update that led to widespread outcry”.In addition..”It said that it was “fixing bugs and performance issues” while working to add features back into the app. A new update, released earlier this week, brings back support for Apple accessibility features, the option to play music from a local library and the option to add and edit alarms, for instance.”“Our latest update resolves some of the most critical known issues, but know we have more to do,” the company said. “We hear your feedback and are working hard to deliver the experience you expect and deserve.”Anybody got the update and installed it?. I checked yesterday, and several times this morning, but no sign of any updates to V80 of the App or V16.2 on my Mac (I’m in the UK if that makes any difference to a release).More smoke and mirrors from Mr Spence me-thinks while he surveys the pile of money

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3 months ago
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V.AlexContributor I
asked in Controllers and Music services
Autoplay with Sonos Five.

After the last update of the application (version 80.01.11) a few days ago, the autoplay stopped working and in the settings I can no longer find the Autoplay setting.I use a turntable connected to the sonos Five with an Aux cable.Can anyone help me out? Thanks 

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3 months ago
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Simpson X01Contributor I
asked in Controllers and Music services
Will Sonos buy back kit?

Will Sonos buy back my £3,000 of kit now I can't load up my PC music libarary?The ‘phone service simply said ‘the technical team will have fixed this soon’ ...they haven't after a weekThe new app appears to be a disaster!  

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2 months ago
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talizTrending Lyricist I
asked in Controllers and Music services
How do you set up queues in the new sonos app.

Hi How do I create a song queue in the new sonos app?  Am I doing something wrong .  I used to pass the phone around at gatherings and everyone used to add songs to the queue.   Or I’d find an artist and play the top tracks list.   Have both of these features vanished, these were my main ways of listening , or am I doing something wrong? If these features have vanished is there any work around or third party controllers so I don’t have to use the sonos app?

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1 month ago
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PDKHContributor I
asked in Controllers and Music services
apple music

My Apple Music will not play just keeps going around and around

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3 months ago
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DeejaycroxContributor II
asked in Controllers and Music services
skipping and now “queue cleared”

Just listening to an album and Sonos started skipping through all the remaining tracks on the album playing only a few seconds of each. I restarted the track where this began to happen and then after a few seconds it stopped and said “queue cleared”diagnostic *********** Any ideas or is this just another tiresome bug in the dreadful new app? Moderator edit: Diagnostic number recorded and removed (identifying information)

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3 months ago
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