Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,874 Topics
  • 25,431 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3874 Topics

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Dirk NieContributor I
asked in Controllers and Music services

Big Media Libraries streamed by Sonos One

Hi,I have an media library bigger than 65000 files. Sonos ist limited by 65000 files or faster by memory. Ist there a solution possible, perhaps a RaspberryPi media server? I think it is only possible by an supported service App for Sonos like SpotifyAny idea?TIA Dirk

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jgatie
1 year ago
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RiseFallContributor II
posted in Controllers and Music services

"Ocean Sounds" Sonos Radio

Hello everyone,I simply cannot find the Ocean Sounds radio, through the Sonos App.I think I’m missing something… could someone tell me the path to reach it?

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R
1 year ago
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Youknow87Contributor I
asked in Controllers and Music services

cant find/add Storytel (in sweden)

Hi Sonos famI cant find storytel to add in the system. I have changed my region to Sweden (like 60 min ago) but still cant find it Any ideas? Thanks 

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Ken_Griffiths
1 year ago
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Gunner 63Contributor I
asked in Controllers and Music services

Services disappearing from music selection

We have set up Sonos for sound for our TV. Periodically the TV link in the “Streaming Services” page disappears. Tried restarting phone and see if that helps. Sometimes it restores the TV icon but not always. Anyone encounter this and how did you fix it? 

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Ken_Griffiths
1 year ago
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Bill zoneplayerAvid Contributor I
asked in Controllers and Music services

S1'rs, Can you save playlists? I haven't been able to since an update a year or so back.

As titled. I know updates are necessary but they seems to only break things on the s1.

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Ken_Griffiths
1 year ago
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NCV1019Contributor I
asked in Controllers and Music services

Qobuz menu language change from french to english

The Qobuz menu on my Sonos app is in French. How can I change it to English? The Qobuz app on my iPhone is in English and all other music apps on Sonos are in English. 

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Ken_Griffiths
1 year ago
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lissContributor I
posted in Controllers and Music services

Jumping from Explicit to Clean Album

In the Sonos iOS/iPad OS apps, is there any way to jump from an explicit version of an album to the clean version, or vice versa?Often I will find the explicit version of an album — perhaps because I listened to it recently when my children were at school — but I would like to listen to the clean version once they’re home. As far as I can tell, there’s no way to jump from one to the other… is there? 

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Airgetlam
1 year ago
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GBTCContributor I
asked in Controllers and Music services

YouTube music search

Hi there, When searching on Sonos app for YouTube music playlist/artist or songs then selecting YouTube Music to view more search results, the app crashes.  This happens on iOS 16.1.1. and iPadOS 15.6.1. I have tried another iOS device running same versions as above with same results.  I’m using Sonos 14.20 anyone else experiencing the same?

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1 year ago
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MushyMiddleContributor II
posted in Controllers and Music services

For shame, Sonos

For shame, Sonos.For shame, Sonos.  How many years have you been leaking memory on macOS?  Do your developers not know about freeing allocated memory?  Any plans for making the controller not hoard memory on my machines?

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Corry P
1 year ago
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laindContributor I
asked in Controllers and Music services

Cannot Stream NTS radio, server not found?

2 Days ago I had NTS playing on my Sonos speakers, I needed to vacuum while it was on, and unplugged a speaker that was playing. I’ve done this before, and nothing unnormal happened. The other speakers continued playing. I’m not sure if this caused the problem or not. After trying to start any NTS stream afterwards, the Track information updates, but none of them will play. The error log shows the same error for every station ‘cannot connect to NTS Radio because the server cannot be found.’ The Stations are playing fine through the NTS website. All my other Sonos Services are still working just fine. Any idea how to fix this? My next troubleshooting step would be to reset my entire sonos system, which I’d like to not have to do.  

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L
1 year ago
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coffeeguy48Contributor I
asked in Controllers and Music services

BBC sounds in Ireland

HiI really need BBC sounds on my Sonos please, How can i make this happen ? I am in Ireland

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C
1 year ago
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DarzoFarzoContributor I
asked in Controllers and Music services

connection issues

I’m consistently getting connection issues when opening up sonos. It’s become extremely unreliable.Then in the time is does connect, it loses connection and I have to powered down all me speakers by removing the plugs.   

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Airgetlam
1 year ago
ranash1995
ranash1995Contributor I
asked in Controllers and Music services

A removed Sonos device reappears in the list as "Not connected" How do I remove it?

I am using the IOS app and this device will not go away even after a reset, router reboot and full power down.The wrench icon will only trigger a wizard to re-attach the device, nothng to actually delete it permanently. Is there some mysterious trick to getting this device to go away? It is not registered under my account (it was a house guests device, and they took it with them when they left.)

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B
1 year ago
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AxdorobantuContributor I
asked in Controllers and Music services

problems with conect to the phone

Hello!I have a sonos beam 2 that is no longer connected to the phone after I changed the internet network. it appears to me as an error: it is not registered in the network. what can I do?

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106rallye
1 year ago
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sebastian234Contributor I
asked in Controllers and Music services

All is connected in the app, but it won't play.

Dear Sir/MadamDue to a PowerPoint problem, the electrical supply to the house was shut off. As soon as the power is restored, all three rooms appear to be working in the Sonos App. I cannot get it to play anything until I try to play something. Tune In does not have any radio programs. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help

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G
1 year ago
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MarkProulxContributor I
asked in Controllers and Music services

Access denied

Since the beginning of the season, I’ve been able to stream Seattle Kraken games on my Sonos system by tuning into their local station (KJR). Starting last week, my access to these broadcasts has been denied. This problem occurs when I try to access the broadcast via Sonos radio or TuneIn. Does anyone out there have any suggestions as to whom I should contact regarding this problem?

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buzz
1 year ago
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ThisFieldIsDumbContributor I
asked in Controllers and Music services

Trying to find KROQ radio in the Alarm music selection

I can stream radio station KROQ (106.7 in Los Angeles) no problem in Sonos via TuneIn.  I am trying to set the station as the selected music for an alarm.  Is there a way to find the path to select this in the main part of the app or does anyone know what the path is to select it? When you go into the select music portion of the Alarm it gives you a ridiculous amount of drill down menus many of which have multiple alphabetical listings - ie they go A->Z A->Z a few times over.  Additionally there is no search option to just search for what you are looking for in what appears 100s of possible selections.  I know it is possible as I have one alarm already set to KROQ but I can’t remember how I found it.  Thanks!

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T
1 year ago
RaultTN
RaultTNProminent Collaborator I
asked in Controllers and Music services

SonosNet Greyed out

Hi all. I have my Beam (Gen 2) hardwired with 2 SonosSL as surround speakers (not hardwired). Until recently they were all connected via SonosNet showing WM:0. today SonosNet is greyed out and they are showing as copied below. Any ideas?  The only change recently made was static IP’s for all devices.  Secondary question, Should I disable my Wi-Fi network that I previously used?  Maybe that will “force” SonosNet?  Or does it not work like that?    

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Stanley_4
1 year ago
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jmkramerContributor II
asked in Controllers and Music services

Help to fix Spotify will connect to some speakers but not others

I can stream to all of my Sonos speakers except for a stereo paired set of Play 1’s.    When I use the Spotify to send the steam to the faulty speakers, the app it shows the speakers.  The speaker icon blinks on the spotify app and nothing happens at the speaker.  If I stream to another speaker, I can then join Spotify to the faulty pair and it plays.  Specifically, the problem is that I cannot stream Spotify to the play 1’s alone. I am thinking my next step is a factory reset of the faulty speakers. I have a whole house Linksys Velop Mesh network.  All my speakers are wired into that network with a wired MESH backbone.  The problem started in the last few weeks.  The same problem occurs regardless of the Spotify account I use.  I have a Spotify family plan.  I am on the latest Sonos 2 app and firmware. Thanks for the help. 

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Airgetlam
1 year ago
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GodwhackerContributor I
asked in Controllers and Music services

Rooms somehow grouped together, and now I can't ungroup them

There are 4 Sonos devices in my house; two in the living room, one in my office, and one that my partner owns in the bedroom. The two in the lounge are a stereo pair, the others are single speakers.Somehow the one in the office and the two in the lounge have become connected, and show as “Office + 1” when I play via Spotify Connect. I don't want that- I want to have them separate.So I opened the Sonos app, and tried navigating to groups to see if I could separate them somehow. However, when I do this, it asks me for the password to my partner’s Sonos account- one I don't have, because she's away on business at the moment.So, I turned her speaker off and tried again. It now says “Groups is only available for systems with three or more rooms”, so I can't change it.I don't want to add hers to a group, I just want to ungroup the ones I own. I should be able to do that without needing two passwords. What am I doing wrong here? Does anyone know how I can fix this without resetting the entire

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G
1 year ago
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Markus57Contributor I
asked in Controllers and Music services

Windows 11

I have used Sonos for several years on Windows 10 have have just upgraded to windows 11 and everything has gone pear shaped I have tried several things but Sonos will not log on to my system as a result I have had to disconnect my Sonos products a sub a music bar and a Sonos one in the past it was simple to connect but some thing has changed please please upgrade so it will interstate with 11

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1 year ago
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MusicmeastroContributor I
asked in Controllers and Music services

fed up of it all

After switching on my speakers my app (S2) says that there is an error with my WiFi and let's fix it. I spend about 10 minutes trying to rectify this for nothing cause it still unable to find my products. Tells me to restart my broadband, turn off and on my products, press the two buttons on the device yet still not find anything. Everyday I go through this and now enough is enough. I was looking at getting the arc and sub but due to these using the app I'm put off getting them for this reason.

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buzz
1 year ago
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ThoPin67Contributor I
asked in Controllers and Music services

Delete S2 product

How can I delete a S2 product

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Ken_Griffiths
1 year ago
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adrianwestfield66Trending Lyricist I
posted in Controllers and Music services

sonos system not recognised!

For the last month I have being having issues with my system dropping out!Not recognising systemnetwork not founderrors 1001/1002un able to pair or unpairmobile app not working to operate ststem random music coming on in the middle of nightunable to switch off all apps n the last 4 weeks- system perfect for years.had to reset Sonos amp to factory settings plug into router to recognisesystem shows up on app- but smo keeps droppingi use a boost to my router- 5 years use no issuescall Sonos Tech in the Phillipines- absolutely zero use- insists it is my router which is a Optus supplied  sagemcom gateway fastener 5566TNthey state this router will not work with Sonos ( it has been for the last 5 years trouble free???)sonos won’t tell me which router I need to get- I have used Sonos since 2007 and these last few weeks has made me wonder what the F@&k has happened with them- you used to get help technically in the day - now it’s a call centre- zero help!can someone please advise- internet

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A
1 year ago
A
ApriliaLacContributor I
asked in Controllers and Music services

sonos no longer in homekit home.

I have Apple HomePods all over my home.  I have an Arc 2 SLs and the 3rd gen sub in my media room.  Having people over last night and was trying to play music everywhere. The media room Sonos shows in the airplay menu but you can’t connect to it.  It’s also no longer in my homekit home.  What I’ve done so far is power cycled all Sonos speakers. Power cycled my iPad and iPhone.  Power cycled the network switch the Sonos is using. Nothing is on WiFi. And power cycled the access point in that room.  Is a factory reset needed for my system?  

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Airgetlam
1 year ago
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