Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,824 Topics
  • 25,202 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3824 Topics

Cococo
CococoChromatic Producer I
asked in Controllers and Music services

Deezer on Sonos with Airplay

Hello! Will the music be in Hifi if I stream it in Airplay from the Deezer app directly and can I see this information on the Sonos app? Thanks in advance for your help and best wishes for the new year!  

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Ken_Griffiths
1 year ago
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FMTJB1Contributor I
posted in Controllers and Music services

cannot connect

Cannot connect sonos

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UKMedia
1 year ago
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GDad3Contributor I
asked in Controllers and Music services

setup truplay

Installed beam soundbar. Attempted to set truplay. No noise present iPhone microphone clean truplay indicates noise is present and to attempt setup later? 

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Airgetlam
1 year ago
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GDad3Contributor I
asked in Controllers and Music services

truplay

When i attempt to initiate truplay to see beam audio it fails indicating that there is miscellaneous noise is area. There’s no noise and i have cleaned iPhone mic. Options?

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Airgetlam
1 year ago
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HozZeSContributor I
posted in Controllers and Music services

Plex - Unable to browse music

So I have this issue, I believe since Sonos version 14.20.1, that I'm unable to 'browse' my Plex content via the Sonos iOS app and Sonos Controller for PC.I can search content and play via the Sonos iOS app and Sonos Controller for PC, but unable to browse the content. I also restored my Plex music server to a previous version so I'm really sure it's related to the latest version of Sonos 14.20.1Do you members also experiencing this issue?Sonos 14.20.1Plex 1.30.0.6486

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M
1 year ago
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KorgContributor I
asked in Controllers and Music services

Wifi connected products no longer connect to Sonos 2 app after 2 weeks holiday.

After a couple of weeks away on holiday Sonos no longer works over Wifi, older products still ok.Testing includes:Multiple power re-cycles.Moved Sonos Fives to ethernet - work ok.Rebooted router, changed channels from 11 to 6, checked no congestion, factory reset Fives work fine cabled. Tested wifi on mobile all good. Tried moving Fives to wifi - no go.Still work fine cabled.Changed wifi security to all other options and power cycled everything - same problem with Fives not working on wifi even though older Sonos devices do.Suspect firmware update while on holidays had borked the newer devices.Anyone else having issues?Also tried different mobile devicesWifi signal strength no issue, all other wifi devices in house work fine.Everything working ok earlier in December.What is going on? 

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K
1 year ago
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FredrickContributor I
asked in Controllers and Music services

Sonos app (IOS) drops connection

Hello all,I’ve an issue with my Sonos Amp and my LTE 4G router/modem TP-link MR600. Hoping I’d get som advice here 🙏🏻The Amp (wireless) gets its dynamic IP from the router but for some reason the Sonos app, which I’m told communicates with the router rather than the Amp, stops working along with the pop up “cannot connect to Sonos”.Upon rebooting the router it all works for an hour or two and then it fails again.The Sonos Amp is the only unit in the system.I’ve no guest-network.5Ghz is disabled Unfortunately the Sonos support stopped supporting when they learned I’m using an LTE modem, (fiber not available) as they cannot guarantee functionality for their products using 4G internet. I don’t quite buy that as the reason the app loses connectivity though. I do however realise that a combined modem/router like my TP-link MR600 may not be the best setup and that possibly a separate router would be preferred.Any help or hints would be very appreciated 🙏🏻

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Corry P
1 year ago
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Mick from KYContributor I
asked in Controllers and Music services

Using CONNECT to Line-In to an old Play:5 speaker

Can I use CONNECT with the new Sonos  S2 APP to Line-In music to an old Play:5 ?

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M
1 year ago
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MDRakerContributor I
asked in Controllers and Music services

Issues with Bitdefender not allowing access to music

We are not able to get music files to connect, I think it has something to do with bitdefender, but so far nothing I have found online is helping.  This is on a Windows 10 system.  

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106rallye
1 year ago
T
TreeroverContributor I
asked in Controllers and Music services

Deezer Hi Fi and Tidal Ending Tracks 10s Early

Hello, I hope someone can help as this is driving me nuts.A few days ago both Deezer Hi Fi and Tidal both stopped each track approx 10s early on each track. Apple Music doesn’t do it though.So far, Sonos haven’t had the slightest idea despite 3 lengthy calls.I’m using Connect with an outboard Ifi Signature Zen one Dac via co ax Prodac cable .It doesn’t  do it if using within their own app bluetoothed so it’s not the streaming services I’d think . Kind regards Stephen  

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Ken_Griffiths
1 year ago
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boclanceyContributor I
posted in Controllers and Music services

Spotify Playlist Too Big?

Hello!  I noticed just recently that my Spotify playlists that are larger no longer add to the Sonos queue.  I get an error that says, “Unable to add songs to the queue.”  This only happens with my larger playlists, the smaller ones add just fine.  Does anyone know why this might have just started happening?  I’m using the S2 controller.  Any help is much appreciated!

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P
1 year ago
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60s LoverContributor I
posted in Controllers and Music services

Magic Auckland Radio

Why has my Sonos Port stopped playing Magic Radio Auckland 100.6 FM .. all the other Magic Stations in NZ seem to work ok through it.

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6
1 year ago
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xponentialContributor I
asked in Controllers and Music services

Volume goes down on several devices

With no changes in the system for the last 2 years besides software updates, my beam and amp started to automatically lower the volume to a certain volume. All Voice and Touch controls are disabled. All devices were restarted and seem fine.The beam does this with the tv input and audio streaming.What can I do?

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X
1 year ago
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Coletek1Contributor I
asked in Controllers and Music services

connection issues

Having a connection issue. Can someone tell me what is the most likely cause?  My products or amps are showing up once I hit the Air Play button, but once I press on one of my listed amps, it spins and never connects.  I’ve unplugged and plugged power for the amps to no avail. Ty 

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Airgetlam
1 year ago
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CPL5571Contributor I
asked in Controllers and Music services

Is creating a group the only way to play something in multiple rooms?

 I have 3 speakers in 3 different rooms. Most times I only want to listen to the speaker in the room I am in but there are times where I may want to play speaker 1 and 2, or 1 and 3, or 2 and 3, etc. It seems like I have to create a group and then delete it if I want to play on different combinations of speakers. These are S2 speakers that are downgraded to S1. Ideally, I would like to play something on a speaker and then check and uncheck other speakers as desired.

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jgatie
1 year ago
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bimfi122Contributor I
asked in Controllers and Music services

Boost not connecting

I have been running my Sonos system with the same setup for at least two years now. My issue started this morning when I could not access any music. After troubleshooting, I discovered that my Sonos Boost was slightly unplugged. I plugged it back in and reset the Boost device. Now, I can’t add the boost to my system. It either says that it could not find the device, or could not find the network. It basically says “We couldn’t find any Sonos products on XXXXXX (wifi) so we can’t set up your Boost”.I have reset my ios device network, rebooted my router, and reset the Boost device, but still cannot establish a connection with my wifi. I was hoping that my Sonos controller on my PC could assist me, but I think they are two separate systems (?). Any suggestion would help me out greatly.

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buzz
1 year ago
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KenzFTContributor I
asked in Controllers and Music services

iPad HDMI -> video, audio through AirPlay

I was able to choose my audio source before iPad OS16, but now it seems like if HDMI is connected to the iPad and to the TV, you can’t choose AirPlay for audio source.I’m in a hotel now and wanted my audio to come out from the stereo pairs of the Roam, video from the TV and watch Netflix and sort.Anyone know a way to get around this?I think you can unpair the Roams and connect to 1 of them through Bluetooth, but that doesn’t help a whole lot…

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K
1 year ago
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NikoZContributor I
asked in Controllers and Music services

We’ve run into a problem. Try again. Apple Music.

Just got my sonos five and when I try to connect to my Apple Music app, I get the error message “We’ve run into a problem try again.”  I have tried all the trouble shoot that I have found on the various threads and nothing worked.

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Corry P
1 year ago
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Bob GutjahrContributor I
asked in Controllers and Music services

Sonos cannot find music on my PC

Sonos cannot find music on my PC.  It is looking for //"laptopname"/Music.  I don't have Music in my root directory.  I see I have my Music directory under Desktop.  My music is in the standard Music directory for Windows 11.  How do I fix this? This used to work.  I do not have iTunes and am not interested in getting it.

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B
1 year ago
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ScratchedN'DentedContributor I
posted in Controllers and Music services

Not Quite There

I signed up for the app, my e-mail is verified and i have an account, but I still can’t play music through the device from Pandora.  Any suggestions?  Thank you.   

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Airgetlam
1 year ago
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AodhánContributor I
asked in Controllers and Music services

Add Music Services: Amazon Music not showing

I’m in Ireland and using a Sonos One. Under Services and Voice==> Music and Content I have Audible. When I click ‘Add a Service’ to add Amazon Music I have 79 options, but ‘Amazon Music’ is not one of those options.Would anybody know how I could make it appear?

3
P
5 months ago
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brucegavin74Contributor I
asked in Controllers and Music services

SONOS not connecting but showing on network

I have reset the router etc but not able to connect to SONOS etc but showing on network and http://:1400/ commands work, it stopped working a few days ago, Any suggestions?

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Jamie A
1 year ago
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JSedgwickContributor II
asked in Controllers and Music services

Two of my Sonos Play 1 speakers keep dropping from my Sonos Controller for PC

I’ve been building out my Sonos system in my home a bit at a time.  I started with a Connect amp to power bookshelf speakers in my study and living room; next I added a pair of Play1 speakers in my family room. Then I was gifted a Sonos Move by my kids for Christmas, and subsequently added a Sub to the living room.  All of these work well together and separately.  They all appear in my iOS app as well as in Sonos Controller for PC (Windows 10).  The problem is with the last two additions: a pair of Sonos Play 1 speakers, one in the master bedroom and one in the spare bedroom..  Having carefully and successfully added these two speakers (after resetting and updating both to work with my Sonos2 controller), they periodically cease being able to access my music files on my computer and disappear from the PC controller (though they still appear on my iOS Sonos app and can access SiriusXM).  Any help would be greatly appreciated; getting them to reconnect to the rest of my household Sonos s

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J
1 year ago
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aacwContributor I
posted in Controllers and Music services

I hate sonos

Sonos is the biggest appalling waste of money there is.Having invested in the hardware which is good the software Andy controllers are totally s**t.Always having to update always cutting out now Boeing told to update (pay more) to be sonos 2 compatible and can’t play radio 6 anymore what a Rip offi just want to play music

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controlav
1 year ago
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Joe_dcc7Contributor I
asked in Controllers and Music services

Why is Tidal Dolby Atmos content playing on Beam (Gen2) as Multichannel PCM 2.0?

Hi,I'm using a Samsung TV TU7000 and have connected the Sonos Beam (Gen2) through to the TV's HDMI (e-ARC) port with the Sonos HDMI cable.I have a Tidal HiFi Plus subscription and am running this on the native TV Tidal app. However, Tidal's Dolby Atmos content plays as "Dolby Multichannel PCM 2.0".I've been trying for the past week (power cycling had changed the format to "Dolby Digital 2.0" which is also not correct. The format for that same track has now since switched back to "PCM 2.0" I'm not even sure how/why). I would like to point out that Netflix content automatically plays as "Dolby Atmos" so I doubt it is a problem with my set-up.How do I get Tidal Dolby Atmos music to play as such on the Sonos Beam?If it helps my Tidal TV app is from Samsung's native app store: Build 2020.12.16 Thanks in advance for assisting me in troubleshooting!

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Q
1 year ago
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