Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,981 Topics
  • 20,539 Replies

2981 Topics

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rpieketContributor II
asked in Controllers and Music services

Can't get Proton Radio to work

I’ve been listening to Proton Radio via TuneIn for a couple of years, without problems. But it has stopped working. The station is still operating, and I can stream directly from the website via my MacBook and Airplay. But I’d rather stream directly to my Sonos system. I already tried “Add Radio Station” without success.I also tried MyTuner and Sonos Radio, but I can’t get it to work. This is the URL:https://www.protonradio.comNote: this is about “Proton Radio” and not “Radio Proton”. The two are unrelated.

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2 years ago
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Ebmm stingrayContributor I
asked in Controllers and Music services

email already in use

Cannot set up a new account using Samsun phone. App replies “email already in use “. Created a new email account but the same reply from the app. Obviously something wrong with the app. Any suggestions on what to do?

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Airgetlam
2 years ago
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NicocoContributor I
asked in Controllers and Music services

Apple Music Library : Only one Activity Playlist using S2

Hello,Since a couple of weeks, it seems I only have one single activity playlist (Romance !) instead of the usual 10 playlists (romance + essentials, fitness, party, etc...). Please refer to screenshot attached. I tried accessing Sonos using a different device and the same issue prevails. Can you please let me know if this is a general issue or am I the only one being affected ? How can this issue be resolved ?Thanks ! NicolasPS : This issue follows a previous issue where number of playlists from Apple Activity Playlists (using Sonos S2 App) were much narrower than the number of playlists provided by the Apple App directly. A bit furstrating !  

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controlav
2 years ago
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Olivier81Contributor I
posted in Controllers and Music services

Probleme lecture Amazon music HD avec Sonos Connect

Bonjour,depuis quelques jours il est impossible de lire beaucoup de pistes Amazon music HD avec mon Sonos connect.Une message s’affiche: “impossible de lire - Le morceau n’est pas correctement encodé”Je ne comprends pas tout marchait parfaitement il y a quelques jours.Est-ce un problème depuis une mise à jour?Merci pour votre aide.

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2 years ago
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Vudu NailsContributor I
posted in Controllers and Music services

Spotify Unable to connect

I had Spotify working on my brand new Sonos system for a week until this past week when I added Soundcloud music service to my Sonos. I then tried to use Spotify and now keep getting an error message saying “the connection to Spotify was lost”. It is absolutely frustrating as all my other music services work. PLEASE HELP

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2 years ago
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kubisztalContributor I
asked in Controllers and Music services

Play 5 (gen 1) and Spotify problem

I have searched in other topics, but i have not found any answer or fix for this problem.Suddenly during a song it can stop for a couple of seconds and then continue again. This is very frustrating. What i have tried so far is. Changing router, channels on the router. Connecting through wifi and also with ethernet. All kinds of resets. I have tried using Spotify connect and also the Sonos app. I’ve tried from different devices too to connect.I also have a Play 1. No problem whatsoever with that one.I have tried other streaming services (Youtube music & Apple music) and with them there’s no issue at all.I’ve had this problem for more than a year.I just submit a diagnosic: 1540223134

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Corry P
2 years ago
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FourforksContributor III
asked in Controllers and Music services

Primephonic issue

I love Primephonic, but having an issue where if I pay anything which I have set as a favourite, I get a 402 error, but everything else from the site works perfectly!

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2 years ago
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hareballAvid Contributor I
posted in Controllers and Music services

Connection to Spotify Lost - Happens Every Day

For the past week, for some portion of the day, my Spotify stops working and I get “unable to play, connection to Spotify lost.”  Some random time later in the day (or the next morning), it works again until it doesn’t.  We’ve also experienced Spotify skipping songs randomly. Never happened previously.Issue is when using the sonos app.  I can get Spotify to play to a single speaker using the Spotify app.  Other services are working fine, so it makes me think it’s not a connectivity issue. Litany of products. Diagnostic number 2039938.

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2 years ago
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Dacruz33Contributor I
posted in Controllers and Music services

problems apple music

Deari have the old generation 5 and 1 and i may not update the app otherwise it won’t fonction anymore. But now i cannot access my apple music account anymore because i NEED to update my sonos app to be able to that. So at this point, i can’t listen to my music on my system! Quid??? thanks nico

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James L.
2 years ago
Ukulele
UkuleleContributor II
asked in Controllers and Music services

Sonos1 dropped connection

I tried to move my Sonos1 about 15 feet into my garage. It lost connection, became unrecognizable. I had to add it back as a new device. I finally got it connected and recognized by my WiFi, my tablets and cell phones. I then re-added my favorite music apps and got it to recognize my remote iTunes library located on my laptopI am using the original S1 App - I have NOT upgraded to S2Two items remain:I rarely used it, but Radio TuneIn used to be a default part of my music options. It is no longer available. I can download the app and add it, but is there a way to add it without the App — as was the case before this afternoon’s kerfuffle?I am fairly certain that I lost the sound enhancement—recognition of the sound quality of the room the speaker is in. How can I ‘force’ a new sound check of the room? Thanks,Tracy  

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Ukulele
2 years ago
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MrZeDarkTrending Lyricist I
posted in Controllers and Music services

Sonos Arc and Dolby Digital

Hello!I have a home theater setup with 2 One SL’s and 1 Sonos Arc.  The system is then setup to a SOny Bravia X900F, with 1 ARC Port. My question has nothing to do with ATMOS… When I play a 4K UHD Disc that supports Dolby Digital Plus, the Sonos app says its playing in Dolby Digital 5.1 instead of Dolby Digital Plus 5.1.My UHD Player Supports DD+, the Disc contains a DD+ Track, the TV supports DD+ passthrough over ARC (only).This same issue is with Netflix and Amazon Prime, when I play content where they provide a DD+ Track - Sonos says I’m only playing in DD 5.1 My TV, UHD Player, and Sonos system is all up-to-date.  I’m using the HDMI cabled provided by the Sonos Arc for Audio and I’m using an over priced 18gbs HDMI cable for video from my UHD player. So why do I never see DD+?EDIT:  Please keep in mind, both the TV and UHD player are configured to output DD+  

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2 years ago
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jerredcookContributor I
asked in Controllers and Music services

Unable to connect to Spotify 5/18/2021

This started about an hour ago.  Spotify plays fine on my computer, or my phone, but will not connect to the Sonos system.  There have been zero changes to my network and given that other services (Amazon, Pandora) work perfectly fine this has to be between Spotify and Sonos.  If this is a global outage of some kind please let me know so I can stop trying to get it to work. Diagnostic:  Your confirmation number is: 1773492571.

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J
2 years ago
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RV CanContributor I
asked in Controllers and Music services

Spotify woes

I just recently purchased the Sonos Port to connect my turntable to my Sonos system, however, since connecting last Saturday, Sonos will no longer play anything from my Spotify account, and indicates “the connection was lost”. This could be unrelated to the Port, as i have since disconnected the Port, but not sure, and I do have an excellent wifi connection.My system will play other streaming ie. radio stations, but not with Spotify. My Spotify account will play on my computer or phone.I have tried a number of the suggestions noted re. Spotify, but no avail. Any suggestion would be welcome.Thank you.

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2 years ago
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SusanEContributor I
posted in Controllers and Music services

Sonos stops playing from Android library - SOLUTION

I was having the problem of Sonos stopping to play from my music library on my Android phone when the phone screen locked.  It always happened at exactly the same time intervals.  As soon as I would wake the phone, the music started again through the Sonos speaker, and it looked like the app had been playing the music all along.After reading this string of someone with the same problem at https://en.community.sonos.com/troubleshooting-228999/sonos-stops-playing-from-android-library-never-was-the-case-before-6829163 and someone else on another string suggesting it was Wi-Fi related, I remembered that my android phone has different settings for power management for Wi-Fi.Here’s the fix in my phone settings that worked for me:Settings / Wi-Fi settings/ Advanced.  Scroll down to View More. Changed Keep Wi-Fi on During Sleep from “While Charging” to “Always”. Thought I would share in case this could work for others as well.

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Xander P
2 years ago
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BMilligan505Contributor I
posted in Controllers and Music services

Sonos App won't play music

Hello everyone, my colleague was struggling to reconnect her speaker to the desktop apps (we tried S1 and S2), and I only succeeded in reconnecting when I plugged it into the computer (an HP w/ Windows 10 OS) via ethernet cable. However, now the app won’t play any of the music we select for it. Normally she uses Pandora. The chat bot was unable to identify the issue. Has anyone experienced a similar problem? I suspect the age of the speaker has something to do with the problem. Thanks!

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2 years ago
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nwtalContributor I
posted in Controllers and Music services

Unable to play spotify

Only yesterday I’ve had issues with playing music using the spotify app and now the sonos app.The songs keep cutting out in spotify and when using the sonos app I select a song to play, it tells me it can’t play that as it hasn’t been encoded correctly and then plays it for 5 seconds. Then jumps to another song on it’s own. I’ve ran a diagnostics and here’s my number: 2145252438.

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2 years ago
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CCChuenContributor I
asked in Controllers and Music services

Can,t Play music In Music Library After upgrade 13.1

I’m use NAS to Play music in sonos,Before update Ver 13.1 is All can Play,After update All File name NOT English alphabet Can’t Play,Just Display ????????.mp3 ,is some change in Ver 13.1?Can FIX ?

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controlav
2 years ago
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DimychContributor I
posted in Controllers and Music services

Sonos can no longer find the path to my iTunes library

I updated my Mac to Big Sur and Sonos S1 Controller no longer recognises the path to my iTunes library, gives message “//iMac-Main-4596/Music in no longer available.”  I checked the firewall settings (Sonos is permitted), unchecked “Share Files” in privacy settings, nothing produces the result.  The name of Mac is correct, as stated in File Sharing settings, the only difference is that it is iMac Main 4596.local, however when I tried this in my mobile app (on iPhone) it relied that the computer does not allow access.  I could not find library setting in the S1 Controller.  As a result no changes made to my iTunes library are synchronised to my Sonos Library.  Any suggestions?

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2 years ago
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MaxtPContributor I
asked in Controllers and Music services

sonos play 1

Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.  

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controlav
2 years ago
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DanL19Contributor I
posted in Controllers and Music services

Spotify connection lost

I’ve been using the Sonos/Spotify service for years with no issues and recently, seemingly over night and for no reason I am unable to play Spotify through my Sonos system. Occasionally I am able to play 5 seconds but then ‘connection to Spotify lost’ notification pops up, extremely frustrating. I have read all the related articles, reset everything but have been unable to resolve the issue. Can anyone help?!? 

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Corry P
2 years ago
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Adrian_28Avid Contributor I
posted in Controllers and Music services

sonos soundcloud unable to play from stream

looks like somethings broke, cant play from stream, but can if select artist from following and chose from song.

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LeeroyJenkins
2 years ago
User694694
User694694Enthusiast II
posted in Controllers and Music services

Pandora now only allows one stream in Sonos

I used to have Pandora playing different stations in different rooms of my house for years., but I started getting the “someone else is listening to you account” recently. I have a family account. I am not trying to stream from different locations or with different interfaces (phone, computer, sonos) with the same user. I am only using Sonos. I emailed Pandora about this and their response was that it was a bug and that they have since fixed it. Only one stream is allowed. Grouped speakers can play the same stream, but you cannot play different streams in different rooms. This is highly disappointing and annoying to me. Do other services allow Sonos to play different streams in different rooms?

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User694694
2 years ago
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Sebas_BalleuxContributor I
posted in Controllers and Music services

Now on Deezer Family HiFi... no FLAC playback in Sonos S2 app

Hi there,I just got my regular Deezer family plan upgraded to the new Family Hifi plan they offer. So… I have an issue within the Sonos S2 App. It seems that the songs the app pulls from Deezer service aren’t played in FLAC format but in Mp3 only.When I play a song within Deezer app, everything plays back just fine in HiFi format. But as soon as I use the Sonos S2 app, I’m getting Mp3 audio only.It appears (by reading the Deezer community) that multiple users are experiencing this issue as well.My audio quality settings in Deezer are all set to Custom / HiFi for everything (including streaming) and my compression settings in the S2 app are set to uncompressed.Help ?Below are screenshots of the same song, both playing in the Deezer app and S2 App.   

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2 years ago
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OldgitContributor I
asked in Controllers and Music services

Cannot link Sonos to Synology DS220+ NAS

Up until now I have been able to use my Synology NAS music folder as my Sonos Library. However, I have just upgraded my NAS set up to a model DS220+ and am now, so far, unable to get my Sonos to establish a connection and am getting the dreaded “Unable to add the music share ……. to your music library (900)”.Any suggestions please ?The new NAS uses the btrfs storage system. Could this be my problem ? 

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O
2 years ago
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jp69fContributor I
asked in Controllers and Music services

Connection to Deezer has been lost

Bonjour,Je suis abonné à Deezer Hifi et j’écoute le plus souvent des playlist sur mon Sonos (2xPlay 3 + Sub dans le salon, 2xPlay 1 dans le bureau). J’utilise indifféremment le controleur Windows ou Android (S2)Depuis quelques jours, j’ai très fréquemment l’erreur suivante : Impossible de lire “Titre du morceau” - la connexion à Deezer a été perdue.Le problème se produit systématiquement lors du passage d’un morceau à un autre, jamais en cours de lecture. Je peux d’ailleurs facilement le reproduire en appuyant sur le bouton “Titre suivant”. En insistant (en redemandant son écoute), le morceau finit par se laisser écouter, sans erreur.Si j’écoute Deezer avec le navigateur sur le PC, je n’ai pas de souci … mais le son est franchement moins bon que sur Sonos !J’ai bien sûr fait appel au SAV, avec qui j’ai passé un long moment mais sans succès : aucune anomalie apparente n’a été diagnostiquée sur mon environnement.Je précise que j’ai un accès Internet par la fibre, avec un débit élevé, sur

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1 year ago
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