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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,727 Topics
  • 53,358 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7727 Topics
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bobyoungContributor I
asked in Controllers and Music services
Missing Playlists

Five years worth of carefully curated playlists for our business (bar & restaurant) are all missing.  We spend countless hours constructing our playlists song by song, to ensure the bpm’s match our vibe, or the specific holiday or event we’re celebrating.  Customers are all aware something is not right, and it’s affecting our business.  Please tell us when these will be restored, or we will have to scrap the entire system and go to another brand - it’s that important. 

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controlav
4 months ago
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GeeeehArtTrending Lyricist I
asked in Controllers and Music services
Music is playing but "system not found"

The controller on my Mac v.16.2) was working until a few days ago and then I got "system not found". So I have slowly been going thru the steps listed. This morning I checked to make sure that the speakers were in fact "turned on". When I hit the play button, music began playing. I assume this was from the last service I played before the "system not found" alert. So if music is playing, how can the App not find the system which is in fact "there".Also, v.80.02.04 on my iPhone is still not connecting.Any explanation?  

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G
4 months ago
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hilmar1972Avid Contributor I
asked in Controllers and Music services
Sonos MacOS desktop app broken

Hello all.The Sonos MacOS desktop app is broken. It connects to the system but then goes into a loop of re-connecting and not finding the system. I re-installed it and all.Any idea on how to fix this?

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H
4 months ago
ERL
ERLContributor I
asked in Controllers and Music services
Forced “Acceptance” of Terms of Use

This morning I pushed “Accept”, because I wanted to use the SONOS system that I’ve invested thousands of dollars in over the last 20 years. As the courageous folks at SONOS intended, there is no real choice, and they are foisting something on us. Now my SONOS MOVE is bricked. Why, SONOS? Why? ( It’s courage right? Right?!)

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ERL
4 months ago
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AXB8152Contributor I
asked in Controllers and Music services
ALternative Software

Cananyone recommend software to control my SONOS System.  I have a COnnect: Amp, stereo pair on Ones and a Stereo Pair of SONOS Play:1s.  The latest software update on my phone has left me being unable to access my Music Library...which is the main reason for having the SONOS system in the first place, with the occasional BBC Sounds Programme.   

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A
4 months ago
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MUSICSTERSContributor I
asked in Controllers and Music services
EQUIPMENT

SYSTEM INSTALLED 5 YRS AGO. THROUGHOUT HOME. AND OUTSIDE(POOL).UNABLE TO PLAY ALL SPEAKERS THROU SYSTEM

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R
4 months ago
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Zulu95Contributor I
asked in Controllers and Music services
playbar wont appear on app

I have a Playbar, did a factory reset on it and after a painfully long time managed to get it set up to the local WiFi through the app. Issue now being that it won’t appear on the app at all. I’ve been through all the different ways of setting it up (wired/wifi), logged out and rest the app, unplugged the speaker and everything else that’s on the forums. There’s still nothing detected on the app and no sound through the optical cable. It says playbar has been added but may not appear system setting, I’ve unplugged and still nothing,Any ideas ? 

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Y
3 months ago
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DehbachContributor I
asked in Controllers and Music services
Play in Another Room

The old app had the ability to “play in another room” by clicking the three dots to the right of a song or such.  Is this hurried in the new app, or coming, or what?

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D
1 month ago
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RedRozContributor I
asked in Controllers and Music services
Unable to add shared folder to music library (913)

A couple of weeks ago I was able to add my own music to my Sonos system, tried to add a mix yesterday and I am now getting this error “UNABLE TO ADD SHARED FOLDER TO YOUR MUSIC LIBRARY (913)This is really annoying and frustrating that I can’t listen to my own tunes, what has changed? and is there a fix for this?

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T
2 months ago
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Emsy02Contributor I
asked in Controllers and Music services
new app wont let me play music

I have a Sonos speaker set up in my house, prior to the app update i had no issues at all. Now i struggle to play music I’ve selected on a speaker i want to use. WiFi has been checked and no issues with it. The speakers are coming up and are available to start streaming music but once selected after a few seconds it says unable to connect. 8/10 this happens. On the off chance it does connect, it then disconnects itself and will reconnect itself after a few minutes and play a different song. Grouping the speakers is also not available.Is there anything you can do for this? It’s very frustrating as I’ve spent so much on a sound system and for it to not work! 

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2 months ago
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Marty_PlymContributor I
asked in Controllers and Music services
Unable to add Apple Music

Hi, I’ve only ever seen the answer of ‘report to Sonos support’ for this, so if anyone has any ideas I’d gladly try anything.I am unable to add Apple Music as a Service. I can add other Services, including Audible and Tidal, but Apple goes through the process, looks like it’s done and at the very last stage says ‘Apple Music wasn’t added. Something went wrong. Please try again’.I have tried on my iPhone (x2) and iPad (x2), and they all come back with the same error.  I have updated the Sonos app and updated the software on all my Sonos products, but it still keeps coming back with the same error.I tried calling Sonos support this morning and have left a callback request.  Hopefully they’ll me back soon.

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M
4 months ago
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Sargeson JTrending Lyricist I
asked in Controllers and Music services
Two seperate sonos addresses

Is it possible to have 2 completely separate Sonos systems set up on the one app, one in the uk and one in Portugal obviously on different internet set ups? 

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S
3 months ago
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GreyedOutSettingsContributor I
posted in Controllers and Music services
Music library settings

Got this info from chat, told to phone up to resolve it: “Upon checking, the reason why you're getting the error 913 is that your device does not support or is not configured to use SMBv2 or SMBv3. SMBv2 or SMBv3 is now required, as we no longer support SMBv1 and HTTP for music library shares.    Rest assured, we do have a workaround for this."Rang up bang on 8am, wait time 5 mins, waited 40mins, got through to a Sonos tech help guy, set up a remote access session and it ended the after 2 mins “due to connection issues”; my phone had full signal and I have a solid wifi connection. Phone wait now 45mins.Incremental progress but no solution. Infuriating. And no media coverage?!

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G
4 months ago
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David PatContributor I
asked in Controllers and Music services
Can't use my local music without Internet connection

Hi, lately I upgrade mu sonos App and It became some problem.Now, for 2 days, I had not internet connection.. It was impossible to listen mu personal music on mu Nas. It was Always right till now.How It Is possibile? Sorry for my bad english.Dave  

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D
4 months ago
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rebecca1997Contributor I
asked in Controllers and Music services
les alarmes de sonnent plus avec spotify nouvelle app

Depuis la nouvelle mise à jour il y a un réel problème avec les alarmes sur Sonos (qui était la fonctionnalité principale d’utilisation de cette enceinte) :Tous les jours je reçois une notification des anciennes alarmes, aujourd’hui déprogrammées, impossible de retirer cette notification  les alarmes de sonnent plus, j'avais pour habitude de programmer une playslist spotify en réveil mais avec la nouvelle mise à jour les alarmes ne sonnent plus, honnêtement c’est insupportable faites quelque chose svp.suite à la nouvelle mise à jour, j’ai du réinitialiser toute mon enceinte à cause du beug que cela a créer et maintenant les alarmes ne fonctionnent plus, je commence à en avoir marre de passer des heures à reprogrammer des choses qui marchaient très bien avant.  Moderator edit:Google Translate- Since the new update there is a real problem with alarms on Sonos (which was the main functionality for using this speaker):Every day I receive a notification of old alarms, now deprogrammed, impo

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R
4 months ago
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JodiBContributor I
asked in Controllers and Music services
Alarms went off at wrong time

After a lengthy (3 hour) wait/conversation with Sonos support, I had to factory reset all my old Play:1 speakers and download the new app, following a WiFi upgrade. I reset all my alarms within the app but then the alarms went off 4 hours early. It’s the middle of the night and I don’t know why the alarms are going off. I checked the app and everything looks fine. Any ideas? I can’t wake up at 2 am every day. 

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1 month ago
kivoj
kivojContributor I
asked in Controllers and Music services
Problem to re-authorize the Sonos radio account with the new Sonos app

I have installed the new Sonos app and when I try to use the Sonos radio service I am asked to re-authorize the Sonos radio account to access the service. When I try to re-authorize the account, nothing happens except that I am asked again and again to re-authorize the account without being able to access the service. I have tried to log out of the Sonos account and reinstalled the Sonos app to no avail. Can anybody help me?

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E
2 months ago
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Pete1234Contributor I
asked in Controllers and Music services
Starting Sonos each day

App asks me to create new system on starting up each day. Worked out that if I sign out and sign back in I can access. Is there an easy thing I'm missing to stop this issue. Until recently my wife just opened her tablet and got it on but now she has to remind me to switch the radio on & if I'm out she can't access

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P
4 months ago
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FatihTRContributor I
asked in Controllers and Music services
Alarms and Trueplay

The new app doesn't show the two most used features of the Sonos ecosystem. - Alarms- TrueplayWith the new app I can't turn on or off my Alarms. Frustrating. With the new app and the new firmware update. My previous Trueplay setup dissapeared and I don't see the option to turn it on again. (Android)   

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F
4 months ago
Zander28
Zander28Contributor II
asked in Controllers and Music services
Sonos app

Sonos app says version is 80.01.08 is up to date but the latest update is 80.02.05. Why won’t the app update? App is set to update automatically.

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Jamie A
4 months ago
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MsurlesContributor I
asked in Controllers and Music services
latest app version say “unable to connect”

After successfully adding a new speaker to an existing system, I can select it in the group volume and select Apply. However, no sound plays through the new speaker and the app displays “Unable to connect. Try again later.” Music plays on the other speakers fine. Pressing the speaker volume buttons does change the app volume slider, so the speaker is recognized.Configuration. Today’s iOS app download. New speaker is Roam2.This is reproduced from a second iPhone. This also happened on another system and network last week.

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R
3 months ago
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Ksound24Contributor I
asked in Controllers and Music services
New App is very laggy and intermittent

Hi,Hopefully there is a fix on the horizon, since it appears that I cannot install the previous version  The new app is very laggy and intermittent.  Issues seen:Push pause/stop, it doesn’t stop until pushed a second time. Volume - slide it up or down, it takes seconds to actually do the change Search not nearly as simple as the previous version 3 times I’ve gotten service not available, then I reboot, retry and it works.  The way to interact with the new app is (to me) much more convoluted than the previous version.  I’d gladly trade the graphics for the previous, more streamlined version.Thx. 

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K
4 months ago
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BchokContributor I
asked in Controllers and Music services
new port connecting issues

I purchased the Port to replace the old Connect.  Can not get new Port to connect or even register on app to set up.  Garbage

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B
4 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
app works on android,, not on ios?

Is is possible that the controller app more or less works on android, and doesn’t work at all on ios? That’s my experience.

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buzz
4 months ago
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EmverdaContributor I
asked in Controllers and Music services
music apps supported by sonos

Does Sonos amp, support you tube music app , I heart app and Apple Music ? 

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G
4 months ago
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