I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue.
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Same here. Tried both tablet and cell (both Samsung, not that it matters)
Sonos update broke the integration with Anghami.
It broke a lot of other things too. Hopefully Sonos is reading this.
I have the same problem. Too bad that I am giving a party tonight for a special occasion. Prepared a playlist. Now at a loss.
Same here, both on IOS and Android, older version of app still works (1 phone I did not upgrade). So it is directly related to the new App version, Sonos please fix it!!
Same problem here and I tried everything still doesn't work.
Please fix that problem as soon as possible.
I have the same problem as well.
It is really frustrating how the new update broke everything.
I own products that costed more than 2000 Euros but now not able to use them after the update.
I Just moved to JBL after the last update
the same issue i am facing
Same issue here. Anghami not working but other services are fine.
Same thing since the update
Same problem here. I deleted my Anghami account and reauthorized it again but the problem is still there. Whenever I play something from Anghami it says “something went wrong, try again”. I try many times but no use.
Hi
Welcome to the Sonos Community!
Thanks for reporting this issue. Due to our location, we are unable to test this service directly. Could I ask for some of you to please submit a support diagnostic and reply here when finished to let me know you have done so? This will aid in our investigation. Thanks.
Please don’t post any diagnostic numbers - just let me know when you have submitted, and I will find them.
Hi Corry, i submitted diagnostics twice, today and around 12 May. My case number is ********.
hope you find a solution soon. Thank you
Moderator edit: removed case number - identifying information
Hi Corry,
i just submitted diagnostics a couple of minutes ago.
Thank you.
Hi
Thank you both - I have forwarded them to my colleague!
I have the same and so does my husband. We found somewhere an advice to reset Anghami password as a workaround but this did not work at all.
Hi Corry,
We still cannot access Anghami via Sonos. I hope that you guys found a solution.
I also submitted diagnostic around 2 hours ago to add another case
I submitted my diagnostics. Can’t believe it’s been more than a month and this issue is still ongoing.
Also am having trouble with this. Please fix this issue SONOS
Can we please get a response from Sonos about this?
Hi
We are aware of the issue and are investigating. There is no estimate for when a resolution will be implemented.
I’m sorry I don’t have more information to give you.
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