Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,873 Topics
  • 25,429 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
  • 0
  • 1
G
GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
  • 0
  • 16
Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
  • 0
  • 7

3873 Topics

J
JEFF FREDContributor I
asked in Controllers and Music services

music server

Can you use a 2112 mac as a music server with S1

2
J
1 year ago
S
simmyh1430Contributor I
asked in Controllers and Music services

Sonos and spotify not working

Yesterday I added two Play 1 speakers to my home (First time setup). In the sonos app where you add music services, spotify don’t show up. Not on the phone and and not on the desktopp add. A whole lot of other music services shows up. From my spotify app i can detect the sonos speakers but when i try to connect to them it just tries to connect endlessly. And nothing happens. I can connect to my google home speaker just fine from the app.From the sonos app i can play music through the sonos speakers with the other music services, so the speakers are connected and works, it is that I can’t add the spotify app to sonos, and if i use the spotify app it wont connect to the speakers. I have previously connected to sonos speakers in my dads home from the spotify app with no issues.What I’ve tried so far: Reinstalled both the spotify and sonos app.Rebooted the network, rebooted the sonos speakers.   

2
S
1 year ago
N
najerarutherfordson234Contributor I
asked in Controllers and Music services

The app says everything is connected, but it won't play.

Hello,The electrical supply to the house was shut off due to a PowerPoint issue. In the Sonos App, all three rooms appear to be working as soon as the power is restored. Until I try to play something, I cannot get it to play anything. There is no radio program on Tune In. My Tidal streaming account was used to listen to music. Once again, nothing. I need your help! 

2
Stanley_4
1 year ago
K
kmcdgrossContributor I
asked in Controllers and Music services

Connection to Spotify was lost

On all iPhones and iPads in household, we have been getting error message “unable to play…connection to Spotify was lost.” All reboots reinstalls etc etc not working. Other music/podcast sources working fine.Various searches show it is a frequent issue…what is Spotify doing about it? So frustrating!Filled the house with expensive Sonos speakers that won’t play music. Kinda want to go back to CDs.

12
Airgetlam
1 year ago
W
wsandellContributor I
asked in Controllers and Music services

Server Cannot Be Found error

Frequently when I select a song from my music library, even from the app on my computer where my music library is hosted, I get the “unable to play xxxxxx, the server cannot be found” error.If I clear the error message and tap play several times though, without changing, resetting, or touching any part if the system in any way, the song will start playing. So in some sense it’s a false error message, as all the devices  are on and connected and ready, and the system can do it, just not right away. It happens more often than not when I select a song these days, and it’s annoying. Anyone know what might be behind that or how to make it better?

2
buzz
1 year ago
K
kwjohn1969Contributor I
posted in Controllers and Music services

Apple Music Playlist Artwork

Hello, For a long time now, I've been having issues with Apple Music playlist artwork showing up as a generic icon on the S2 app on my iPhone, and the same results are from the desktop controller on my Windows 10 laptop I have finally figured out why this is happening, but I still need to figure out how to fix it. If I add the playlists from Apple Music to a Sonos Playlist using the following option, the artwork shows up as expected (see below).  I select the option to "Add to Sonos Playlist", and the artwork shows correctly.  The playlist is indicated as a Sonos Playlist.    If I use the "Add Playlist to My Sonos" option, the album art only shows up as a generic icon, and the playlist is indicated as an Apple Music Playlist.     I noticed on the Desktop controller on my Windows laptop that there are two different sections for playlists.  One is called Sonos Favorites, and the other is called Sonos Playlists.  The "Add to Sonos Playlist" option adds the playlist to the Sonos Playlists

2
C
1 year ago
D
DiamantisContributor I
asked in Controllers and Music services

SONOS CONTROLLER CR200

HI, where in the UK can I order or buy a  replacement rechargeable battery  for my CR200 controller

5
D
1 year ago
Rudie
RudieAvid Contributor I
asked in Controllers and Music services

"All your favourites in one place" bug - update

Original topic has been closed ^So this is what I’ve found...After a few months the issue is still happening. Not as often, but still once in a while.Re. the VPN. Weirdly, although Sonos is already bypassed, the issue actually seems worse when it’s completely disabled  (‘VPN’ is Blokada by the way - I only just use it for a bit of light ad-blocking).So I don't think that's the problem.One thing I have noticed is that sometimes when I open the app and go to favourites, the "All your favourites in one place" screen will show up for a split second, and then the favourites will be displayed as normal.This may be because favourites are system-wide and not device specific. So it is as if Sonos hasn't had chance to load them in yet from wherever they are stored. And every now and again it takes a few minutes for the system to get it’s act together. (But generally they load instantly).Slightly different issue, although it may be related. I have terrible trouble with the phone disconnecting fro

7
Corry P
1 year ago
A
ACPAContributor I
asked in Controllers and Music services

multiple systems

How do you use Sonos on multiple networks?  Do you need a separate account for each network?

5
A
1 year ago
J
jrhockerContributor I
asked in Controllers and Music services

Amazon Music HD - Is there a limit on recently played radio stations?

I have radio stations on Amazon Music saved as SONOS Favorites and when I play some that have not been played for a while, I get the error “Requested operation failed. Please try again.”.  Is this a SONOS issue, or is it related to my Amazon Service.  Does SONOS limit the number of recently played stations for Amazon Services or is this a credential issue with Amazon?On the SONOS Favorite that is failing, I can do a search for the radiostation in Amazon and then it will play.  However, if I try to start it from the favorite link, I get the error message.

1
Stanley_4
1 year ago
T
terry_oxContributor I
asked in Controllers and Music services

S1 lost, and then found several devices; however, now there are no services at all.

HiI have had a lot of trouble with my S1 system dropping speakers. I checked through my network and made some changes. It seems a bit better. All the devices have come back. However, it now sees no services. Spotify for example. sonos.com sees all my devices and says No Subscriptions. Spotify still shows sonos as connected to it. The sonos system seems to become much more fragile….I can play nothing.ThanksTerry 

6
Corry P
1 year ago
S
ShayEdContributor I
asked in Controllers and Music services

Suddenly Sonos App will not acknowledge Apple Music

Sonos App worked without problem allowing me to access and play Apple Music.  Suddenly the Sonos app will not display the content of Apple Music on any of my devices.  I’ve gone into my Apple account and all is as it should be there.  Help

6
S
1 year ago
D
donnellyson23Contributor I
asked in Controllers and Music services

Spotify issue.

Hi there,For some reason, Spotify won't play on my two Play 1 speakers after I've been using it with Sonos for some time. Playlists keep skipping songs and saying "unable to play song, connection lost". It usually starts playing after 3-5 skipped songs. The speakers are wired, and have been working for a long time. The speakers have been rebooted. Reconnected Spotify to the Sonos app. Router reboot.It seems that all other speakers (Arc, Sub, Play5 and one/sl) are working just fine.

1
UKMedia
1 year ago
J
Jezzer23Contributor I
asked in Controllers and Music services

Sonos not working with Apple Music Voice subscription

I’ve been using my old Sonos Play:1 with Apple Music for some time. I recently ‘downgraded’ the subscription to Apple Music Voice, because it’s £6/month cheaper and I didn’t need the extras provided with a full subscription. It may be a co-incidence, but since then, Sonos won’t recognise my Apple Music subscription. It keeps telling me that I need to renew my Apple Music subscription, which I don’t. I have tried signing out of Sonos and back in again, rebooting the speaker, signing out of Apple Music and back in again, disconnecting Apple Music from the Sonos app and reconnecting. Nothing seems to work. Suggestions?

3
J
1 year ago
K
KiranSamarooContributor I
asked in Controllers and Music services

Youtube Problem

When streaming music from YouTube it stops abruptly (5 to 10 seconds playback only). Other apps like Spotify work without any problems. 

1
G
1 year ago
T
Tarny1234Contributor III
asked in Controllers and Music services

Songs S1 iMac 10.11 iOS S1 software download - how to find it

Old iMac, want to access Sonos on it? Any ideas how to access this legacy file? 

2
Airgetlam
1 year ago
R
rickrock47Contributor I
asked in Controllers and Music services

SONOS and T-Mobile Gateway

I have changed my network connection to T-Mobile’s 5g gateway. I know Sonos doesn't connect to 5g. I have split my connection to 5g and 2.4g. I connected my phone to the T-Mobile 2.4g network. I used my phone to play music on the Sonos speakers and it worked. However, I am not able to adjust the volume or any other things on the Sonos app. Can this be done? 

8
skullc
1 year ago
Dogdad
DogdadHeadliner III
posted in Controllers and Music services

sonos app issues…

My house is full of Sonos..in ever room. Never had issues in 3 years. WiFi is fine. 14 total Sonos devices including Boost. Since the LAST SONOS PHONE APP UPDATE, I get this occasionally. I see several others mention the same in different groups. All my speakers are working. If you click on the “fix it “issue < it comes back and says no Sonos products found on my WiFi…really? All are playing. Close the app out..guess what??!! Shows no issues. And at times ..app still crashes…  

15
buzz
1 year ago
H
hhatUven10Contributor I
asked in Controllers and Music services

Cannot access network after reconfiguration

I have a Sonos IKEA frame and have recently reconfigured my wireless network. As a results, I fail to connect the Sonos speaker. I have tried all the suggestions to reset, restart etc. I have even checked that my speaker connects to a network in a different building. My hunch is that there is some incompatibility between the speaker and my network settings, but I cannot figure out what to do.Any suggestions?

3
Corry P
1 year ago
J
Jazz88Contributor I
asked in Controllers and Music services

spotify outage says temp

My Sonos app won’t play Spotify. I reauthorized it. Says temporary not available. Crud!

1
controlav
1 year ago
A
Aldog33Contributor I
asked in Controllers and Music services

Volume Normalization

Seriously, how do we not have support for Spotify volume normalization yet? It pretty much makes the product unusable, I'm likely going to return it all despite having just spent a fortune on it and looking forward to it. It makes the listening experience horrible, and having to adjust the controls every song does not scream premium product to me… Is there any word of a roadmap for this at all??

5
Ken_Griffiths
1 year ago
C
C M MContributor II
asked in Controllers and Music services

Anyone running Sonos S2 on Mac Ventura?

Hi.  Is anyone successfully running Sonos S2 with Mac Ventura OS and connecting to their own music library stored on their Mac book?Given the problems I’m having connecting & as Ventura is relatively new, I wonder if there isn’t yet a fix for this?I love the sound quality of our Sonos but my loyalty is fading fast.Thanks

9
S
5 months ago
A
aleexiContributor I
asked in Controllers and Music services

Sonos Radio collections missing from the iPhone app

Hi! What happened to the Sonos Radio collections? Just a week or two ago they were still found there. Now I can only find and listen to the Sonos stations saved in my own Sonos. You can still find those collections and listen to the Sonos stations on the Sonos website: https://radio.sonos.com/collections but I do not know how to find them again from iPhone app. Please help!  

1
Corry P
1 year ago
M
Marty_in_CairnsContributor I
posted in Controllers and Music services

Confused by SMB and music library problem

Hi All,Until last week I was able to access my music library from an unpowered external HDD through my TP_Link Archer VR2800 router.  I replaced the unpowered HDD with a Seagate external powered HDD, removing the reference to the existing library and tried to create the new reference.  No go.  Classic symptoms of the SMB v1 issue that is being discussed.I am running a Windows 10 laptop that has no trouble talking to the router or the Seagate HDD.  I can access/play movies/music from there.  SMB v1 is disabed on my laptop so the router must be using SMB v2.My Sonos system (3 x Ones, Play:5 and a Beam) are all upgraded to S2.  S2 has no SMB v1 capability.  This upgrade occurred a while ago (many months to a year if I recall).So everything is running SMB v2. Moreover, the library was working fine last week with the unpowered HDD.  Now I can’t add the library on the Seagate HDD and I can’t add the library reference to the old HDD.Saying it’s a simple SMB issue doesn’t feel right...what am

2
bockersjv
1 year ago
D
DefessContributor I
asked in Controllers and Music services

Sonos app versus spotify app on Android

Hi All Is it just me or i’m I right? songs from Spotify sounds much better when I use Sonos app instead of Spotify app on my Andoid Samsung???

4
D
1 year ago
Terms & ConditionsCookie settings