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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,622 Topics
  • 52,671 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7622 Topics
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Chrisp67Contributor I
asked in Controllers and Music services
streaming Premium Greatest Hits

I’ve subscribed to Greatest Hits Premium so pay the £3.99 a month to receive it ad-free.  This works fine on our standalone speaker but I can’t seem to get the station in ‘premium ad free’ when connecting through my Sonos. Thoughts, help?

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2 months ago
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mickbkContributor I
asked in Controllers and Music services
BBC Sounds service in the UK

I'm in the UK, but am unable to add the BBC Sounds service to my Era 100. I’ve tried installing/reinstalling, etc. The address in my account is listed the UK. (It was originally listed in the US.)

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4 months ago
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stevepowProminent Collaborator I
posted in Controllers and Music services
Managing SONOS post the "Ace" App Update

I see a lot of posts from people blindsided, like I was, by the new app. I call it the “Ace” app among other things.  I have been living with this downgraded app for several days now and thought it would be good to share mitigations / solutions that will allow for a somewhat normal experience until (if / when) the app is ever fixed.First if you are lucky and didn’t update your controller app, don’t. And block updates.  Although you may need to update at least one device with the “Ace” app for some features - see below.Controller Solutions:The good news is the Desktop Controller for PC and likely Mac still work pretty much as they always have. For now. Small blessings. Android users can roll back to a working version of the S2 app - search the forum for instructions. iOS users who dodged the update can use the non-updated S2 app. I have this on a non-updated iPad as well as my wife’s phone.  Some setup features have been turned off apparently by the speaker firmware but the “player” fea

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4 months ago
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John D.Contributor I
posted in Controllers and Music services
sonos dropping network connection

Since the upgrade to Sonos 2 for Android, and regularly during the course of the day, the app drops the connection to my router and I have to reboot the router to regain the connection and be able to use the app. I have been a Sonos customer for 10 years and have 5 sonos speakers and a base unit in my home. Most are used frequently throughout today. The router I have is a Google mesh system and I did not have this problem prior to the upgrade to Sonos 2 for Android.  Unfortunately, I've been unable to get through to Sonos telephone support to diagnose this problem. Any helpful suggestions would be much appreciated.

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3 months ago
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devkContributor I
asked in Controllers and Music services
v 80 App Issues

I have a modest Sonos system - 4 x Play-1’s.In April, they were awesome. My office, a paired set on the main floor and a single in the bedroom. Connected to plex, spotify, no problems whatsoever.  Today - I have all 4 lined up beside me on the desk after literally hours of factory resets, wired vs. wireless connected attempts to set them up over and over. Same wireless hub, same router, same everything. The only difference is the new app, and whatever firmware updates were pushed to my speaker set. I’m quite angry: this is my only speakers for playing music in my house.  Wireless, the app connects to them on their private network, then plays the tones for connecting…. then advises me that while they’ve been added, no playback will be possible before they are attached to the network and set up. FFS. Wired, ethernet connections get a little further: goes thru the entire setup, gets me actually into the app. Try to set up Spotify - gets to authorize (and spotify indeed authorizes it) then

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4 months ago
AlexPermit
AlexPermitProminent Collaborator I
posted in Controllers and Music services
List of Reported Issues with New App

I thought it would be useful to have a comprehensive list of issues with the new app that have been reported in these forums.  Ideally Sonos would have something to track these issues eg. Apple Feedback Assistant, Microsoft Feedback Hub, Bugzilla, etc.  Unfortunately they don’t.  To kick things off, I created the following list using Perplexity.  Please add missed issue or correct issues misreported.  Please DON’T add comments on how upset you are, or how great the new app is, or engage in dialog.  There are plenty of posts like that already. Just post a one line description of the problem you know of.  I hope we can create a comprehensive list of issues in one easy to read thread that would be useful to the community and the dev’s. Playlist and Queue Management IssuesUnable to Add Songs to Queue: Users cannot add songs to a playlist or queue. The only available option is "Replace Queue," with no ability to insert a song, "play next," or "add to end of queue"​ (Sonos Community)​. Play

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MoPac
1 month ago
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HoodooContributor I
asked in Controllers and Music services
Unable to connect to Library after mobile app update.

After updating my Sonos mobile app on a number of Apple products, the connection to my music library has failed. I attempted to reconnect to the music file on my MacMini Sonos “server” a number of times and got an error each time. 

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4 months ago
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BertocciContributor I
asked in Controllers and Music services
New Sonos app

Adding my name to the many others who feel the new app is a step backwards.it’s unstable and often unresponsive.  Hard to switch speakers on and off, volume often unresponsive.  The app often does not connect except with a 5 minute delay.I love my speakers and setup, I have owned various Sonos systems in different homes since 2006.  They have worked really well until now.  Please fix it before my wife tears the whole thing out!!!

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4 months ago
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BVRBVRContributor I
asked in Controllers and Music services
New app on my LAN & Internet

Will I be able to use my Sonos products & the new app on my LAN if I’m not connected to the Internet?

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4 months ago
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beenyweeniesContributor I
asked in Controllers and Music services
What is the ACTUAL playlist limitation for the Sonos app?

I make frequent use of large playlists in Spotify and Apple Music. Some have several hundred tracks, some have several thousand. Those services have no problem playing/shuffling these playlists within 2 seconds or less when using the native apps. But when trying to play any of them in Sonos, not only is there almost always a considerable delay playing even medium-sized playlists, but larger playlists pretty much never load and instead give an “Unable to add songs to the queue” error, requiring me to resort to Airplay and rendering the Sonos app completely useless.So my question is this - what is the actual limitation Sonos is running up against here? Is there a specific track count limitation, or is it a time limit? I see both answers posted with authority here and elsewhere, and really want to get to the bottom of it.FWIW, I have gigabit internet and my internal network is based around a well positioned Eero 3-unit Pro 6e system which provides a minimum 160mbps in even the most remote

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4 months ago
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AnotherDanContributor I
asked in Controllers and Music services
Amazon Music

Since having to reset the speakers in my system I am no longer able to add Amazon Music as a service to my system.  I’ve been using it for years in Guernsey without issue, no all of a sudden I can’t add it.  Not impressed Sonos & Amazon.  This needs to get fixed.

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4 months ago
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Woz64Enthusiast I
asked in Controllers and Music services
Latest App

When will Sonos either: retract this last release and restore to the last version that worked or Fix ALL the bugs and problems?I have never in the last 25 years seen such a complete mess rolled out to customers. This new app doesn’t work as well as the very first release Complete garbage.

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jgatie
2 months ago
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Hernando AbisambraContributor I
asked in Controllers and Music services
problems with new app

When I am playing music they skip , jump the reproduction , loss my speakers etc 

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4 months ago
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DarthVadersDogContributor I
posted in Controllers and Music services
new app : lag on volume / EQ adjustment

Along with everyone else, I trusted the Sonos QA process and upgraded to the new app when it arrived. Lesson learned on my part and shame on Sonos. There’s enough written here already about just how mind bogglingly and unfeasibly s*** the new app actually is but I haven’t seen anything  mentioned yet about lagging ?Specifically,  when I try to adjust the volume on my speaker using the mobile app the system refuses to accept the change and it defaults back to the previous volume settings.  It’s the same on the EQ adjustments.  So I try again. And the app refuses the adjustment. But then 30 seconds later the volume goes up and down and up and down again. The only way to adjust the volume or EQ is with patience.  One setting at a time, until it sticks.Adjustments on volume and EQ used to be immediate no matter how many settings were being adjusted.Please, fix the latency/lagging between controller and speakers. Moderator Note: Modified in accordance with the Community Code of Conduct.  

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2 months ago
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D B CooperEnthusiast I
posted in Controllers and Music services
A completely non functioning application

I listen to the Sonos system typically listening to my own music. - music that I own. That’s completely gone now and even though I’ve tried every suggestion here to fix it, nothing works. Thanks Sonos!The application (IOS) reverts to the first room listed in my (now worthless) system and even after de-selecting that room and selecting another room - IT GOES BACK to the previous selection. I just want to listen to a streaming service since my music is NO LONGER AVAILABLE, and I can’t even do that.I hope Sonos goes out of business after screwing your customer base as you have. ALL of your employees, in particular the CEO deserves to be out on the street looking for a new job.

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4 months ago
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Kimchi750Contributor I
asked in Controllers and Music services
Every App update makes things worse - where do we go from here?

In 2016, SONOS blew my mind and I recommended it to everyone I know. While the speakers get better, the app just continues to get worse. This latest update is one of the worst experiences I’ve had with an app, and as someone that works with digital products, I have a strong spidey sense that the app was rushed to push out functionality for the headphones while not caring much about anything else.I’m not sure I can continue to give them my money. Not only is the latest app rough from a UI/UX aspect, the quiet removal or exclusion of legacy features has my system unstable at best. The removal of support for Boost, is possibly the final straw. Without it, my system is constantly disappearing, my products are hard to decipher (i.e., my arc is working, but also offline?)I can see on this forum that others are feeling the same. What do you plan to do? Are there alternatives? Is there a different way I can engage with the products and company? If I am home, music is playing. It’s frustrating

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4 months ago
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KrungeContributor I
posted in Controllers and Music services
Sonos favorites ghosted

Today when I opened “Sonos Favorites” out of 20 all but 2 appear as a ghost like square, but with the correct station title below each one. Clicking on the ghosts results in the spinner, but not music. Works OK on the PC app. (Please Sonos, do not “update” the windows program!)

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4 months ago
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jl7479Contributor I
asked in Controllers and Music services
sonos app

I can’t find “my library” in the new app. Can anyone steer me in the right direction?

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Ken_Griffiths
4 months ago
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Mat_isaContributor I
asked in Controllers and Music services
Problems with the latest version of Sonos controller for IOS

The latest version of the Sonos controller (S2) is really disapointing. Lot’s of feautures are nowhere to be found:Alarm setup Possibility to link to home library Add to reading list (play after...) When playing the top titles of an artist (through Deezer service) it only plays one track at a time instead of playing the whole list one track after the otherAnyone knows if this problems will be resolved soon? Thank you!

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4 months ago
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Tarny1234Avid Contributor I
asked in Controllers and Music services
Subscription services dont appear on S1 app anymore.

2 systems at home now, S1 - 3x Play5 (Gen1) now separate to rest of system on newer S2 app.In S1 app ‘Services & Voice’ there are no paid Subscriptions available (Spotify/Qobus/Amazon, etc).All running OK on S2.Do I need to create a different account to run these 3 old speakers, or a new email perhaps? Have logged in and out, tried it on iPhone IOS and MAC S1 (grey) controller.Free services are all there to select, TuneIn, SonosRadio, Radio Paradise, etc.Any suggestions to get Spotify and the likes working?

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jgatie
4 months ago
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combatexecContributor I
asked in Controllers and Music services
No accessibility to personal music folders? What was Sonos thinking?

 Apparently Sonos has forgotten that they have a great number of audiophiles (like you, myself and others) that have a vast collection of  personal tracks that was on a variety of media types. Sonos seemed to be the centralizing solution that I needed to convert thousands of albums, tapes, CD’s and such under one roof. To me accessing these legacy tracks made Sonos the premiere hub source. Good thing I backed up those converted files on a network-attached storage drive, not to mention saving my legacy playback devices. I personally apologize to the hundreds of friends that I persuaded to try Sonos.BTW, if it weren’t for the “dinosaurs and such” in the music and electronics field (like me, we wouldn’t have streaming audio. Sonos, fix this!

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4 months ago
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AahstoneContributor I
asked in Controllers and Music services
unable to connect to sonos

Ok. I was able to use the system using an app on iOS last week. Admittedly after a lot of swearing and trying Ethernet cables, eventually got it working over Wi-Fi.  however as of today I’m unable to connect via app. Just incredible. Really frustrating.  I keep getting the error that the app can’t find a sonos system on the network. It really is connected. I mean come on…..any ideas as to what a fix might be? are the devs deliberately trashing their products? I’d hardly recommend at this point. 

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4 months ago
controlav
controlavMaestro
asked in Controllers and Music services
Apple Music Lossless: example track please?

Is there an easy way of finding AM lossless tracks in the Sonos app?I want to play one, but for the life if me I can’t find one. Any examples appreciated.

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4 months ago
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B.eethovenContributor I
asked in Controllers and Music services
basgeluid verminderen

Hoe kan ik het  basgeluid verminderen?

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4 months ago
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John234Contributor I
asked in Controllers and Music services
Amazon Music on Android

I have Amazon Music on my Samsung Galaxy and have enabled the Sonos app to play from Amazon Music. I added extra tracks to a playlist the other day but they won’t play as the playlist appears to be limited on Sonos to 100 tracks only. Does anyone have a fix for this? Thank you!

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4 months ago
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