Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,022 Topics
  • 20,779 Replies

3022 Topics

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Eamon MContributor I
posted in Controllers and Music services

curator

Hi,For some reason I cannot connect the curator playlist on Apple Music to my Sonos’. All working fine apart from that but its annoying as thats the main music I listen to.

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1 year ago
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bgraham1962Contributor I
asked in Controllers and Music services

Rova stations dropping out again

After being stable for a few months Rova stations are starting to drop out again.  After about an hour of playing correctly they start having 1 second-ish drop outs.Stopping and starting the stream solves the problem for another hour.  (Buffer starvation?)Not sure if this is a Sonos or Rova setup issue but it is very annoying. Anybody got any ideas? I can’t find a direct support contact address for Rova so I cannot send the issue to them either. RegardsBrian

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Airgetlam
1 year ago
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Notorious SQBContributor I
asked in Controllers and Music services

XM is not encoded right.

XM plays for a few minutes then stops with message that it is not encoded right. Worked fine a month or so ago, now it happens every day.Any solution would be appreciated

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1 year ago
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cranneberryTrending Lyricist I
asked in Controllers and Music services

music stored on computer is a mess

I use Sonos primarily to play music stored on my Windows computer. It is all organized in itunes, with many Playlists. I open Sonos and go to Music Library > Imported PlaylistsThe issue is that my music files seem to be in many different locations on my computer. I can see this in itunes if I right-click a song and select Show in Windows Explorer--the songs are all over the place.  And I sometimes get errors that Sonos cannot find a song.Can I go into File Explorer and move the music files around so that all the songs are stored in the same folder in just one location? Then I would go to Sonos > Manage > Music Library Settings > Folders and list just the one folder.This seems too easy--what am I missing? What other files would need to be in the folder with the music, such as a library file? I don’t want to totally mess things up.Thanks in advance for your advice.

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1 year ago
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DuranDoranMartellAvid Contributor III
posted in Controllers and Music services

Alexa on Sonos Roam- Spotify not playing music

For the last couple weeks I have had problems using Alexa to trigger Spotify music on my Sonos Roam.If I ask Alexa to play a song, the Alexa voice will respond and indicate the correct song on Spotify, but then... nothing! No music comes out of the speaker.I can still play music on the Roam via the Spotify Connect or Sonos App. It just won't play when I use Alexa.I have reviewed all the settings, and Alexa has Spotify skill enabled. This used to work fine. What am I doing wrong?

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1 year ago
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helena CarletonContributor I
posted in Controllers and Music services

Downloaded S1 app to new device but none of my subscriptions are showing up, nor are they listesd to add?

I have a  number of devices ( computers, tablets etc .) I usually run my Sonos 1 via my android phone.  For the most part works ok, although recently dropped apple music as an option to select - not even in the list?  I also have a Chomebook 311 . I installed the sonos 1 app ( orange *one) onto Chomebook . My Account shows up but does not include any of my subscriptions and there is no way to bet past the EULA ro actually use the app.  My accounts / subscriptions are: Apple music,* Pandora, Youtube, Amazon music , * Tunein,  The* I pay for - I should get you the Youtube free as a deal with Chomebook? It says I have to run Chrome in developer mode?  Thought that was for unix or linux ?   I just want to be able to run my soearker from the chromebook.  The speaker doesn’t show up in bluetooth or nearby devices - chome doesn’t have airplay so can’t send to speakers. wired or unwired. p it does not show up on network Why when I set up and the device was connected- found - why didn’t my subs

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Airgetlam
1 year ago
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aceretumContributor I
asked in Controllers and Music services

Music Library Folder Address

I have a music library on an external USB drive to a Samsung Galaxy tablet. I have just “upgraded” to Sonos S2. Now when I want to “Add Shared Music Folder” to the Music Library Setup, it no longer gives me an option to browse, I can only fill in a box that wants an address string for the folder.Whatever I try for the folder, I only get the response that “The computer ……. cannot be found”. I am guessing at the folder path so I assume that it is wrong, but it may be right and I have some enable/disable settings wrong on the tablet which is what much of the frequent problem advice seems to suggest.What should the folder address be so I at least start with that correct? \\Galaxy Tab A (2018, 10.5)\Tablet\USB Storage 1\Music\ is a typical failure.  

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Corry P
1 year ago
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qjyContributor I
asked in Controllers and Music services

reauthorisation of apple music stuck at blank screen

Hi  i recently had to reauthorise my apple music on my sonos but when i did that i was stuck at a blank page. Subsequenlt tried to remove itunes and add again - same issue. Also tried to reinstall sonos app - same blank screen. I am using android and have also updated my phone’s software there.  Pls help ! 

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1 year ago
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JohinSwedenContributor I
asked in Controllers and Music services

The Sonos app on my Android tablet suddenly can't find my Sonos network

This evening I tried to use the Sonos app on my Android tablet, as I have done for months, But it couldn’t find the network. I can access the network from my PC, it’s there, it’s working, but following the most recent update, the app no longer recognises it. I’ve followed all the instructions - rebooting the router, disconnecting and reconnecting the Play1 speakers, holding the tablet really close to them, repeatedly trying again. Nothing. Then the app refused to let me log in to my account - my password and e-mail address were not recognised. Obviously the password and address are correct. I can log in from the PC - I’m logged in now - but not from the app on my tablet.I erased the app from the tablet and installed a new version from the Play store. No go. So instead of some easy listening I’ve been scrambling around all evening struggling with technology. Sonos app says No.Sorry. I know there’s no one can help me till tomorrow. Just wanted to ventilate.

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1 year ago
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MYHAIRYContributor I
asked in Controllers and Music services

Macbook Migration

I’ve just migrated my files to a new MacBook M1. Sonos can see all the titles in my music library, but won’t play them because it says the server can’t be found. I don’t get it?

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1 year ago
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orangepantsContributor I
asked in Controllers and Music services

Items missing from music library (updating music library not working properly)

Hi there,Hoping someone can help me out with this seemingly random problem that occurred over the weekend - I have not made any changes to my system.I have my music library stored on an old HP ProLiant server in my office running Windows Home Server 2011 - I have been doing this since my first Sonos purchase in 2014 and it has been almost completely problem-free. The server isn’t set up to do anything fancy other than store my music library and allow me to stream to the Sonos speakers around the house.Having checked before posting this (wary of the file limit to Sonos libraries), my library is formed of a single folder of 478GB, with multiple sub-folders. Windows Explorer tells me that it is made up of 32,428 individual files spread across 2,480 folders.I allow the Sonos system to index my Music Library every night at 2am and this has been the setup since I first purchased a Play:3 in 2014. If I add some files during the day and I want to listen, I manually trigger a music library inde

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1 year ago
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golharamContributor I
posted in Controllers and Music services

one song on Amazon music is choppy

I have a Sonos 1 that I stream from Amazon music.  One song in particular is always choppy.  No other song experiences this.  I can play said song anywhere else and it’s fine.  This happens 90% of the time. 10% of the time it plays fine.  Why this one song?

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Ken_Griffiths
1 year ago
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artwearyContributor I
asked in Controllers and Music services

Sonos for android will not add Apple Music

When I try to add apple music to sonos, I get a blank screen. I went through all steps on the support page and nothing worked. I also have the latest sonos app and software installed.This is clearly a problem with the android app. How can I add apple music to my sonos system?

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1 year ago
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jwilliamadamsContributor I
asked in Controllers and Music services

Unable to Add Apple Music

I had to reset and rebuild my Sonos system today. When I try to add my existing Apple Music account to Sonos via the app on Android, after clicking “I’m Already a Member”, I get a white screen. Nothing else appears. The same thing happens if I select “Start Trial.”Any ideas?

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1 year ago
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jadroContributor I
posted in Controllers and Music services

Android local music stored on SD card not visible in Sonos app

Music stored after installation of Sonos app in “Music” folder on SD card in Android 11 Samsung Galaxy M51 not visible in Sonos app “On this device”. When moved to the internal storage Music folder, visible immediately. Music stored on SD card before installation of Sonos app is visible in Sonos app “On this device”. How can I force app to check files on SD card?

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Corry P
1 year ago
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Benek 1000Contributor I
asked in Controllers and Music services

Asking Alexa to play Spotify in one room, stops playing in the other room/speaker.

Hi, Not so long ago I was able to ask different echo devices to play Spotify on different Sonos speakers across different rooms, and music would start playing without cutting in other rooms. Now, when I ask Alexa to play Spotify it will stop playing Spotify on other speaker (previously stated via Alexa) and start it on speaker where I asked.  In sonos app it says - started from Spotify. Is this normal behaviour and can it be changed somehow?  Can't imagine my family asking Alexa to play Spotify and it will stop playing in other rooms? Thanks! 

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1 year ago
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the other scottContributor II
asked in Controllers and Music services

Apple Music AAC Audio Files in Music Library

If I’m streaming Apple music, the Sonos app shows I have just under 10,000 songs. The streaming has been janky in the past and I get tired of Error 1002 when trying to initiate streaming Apple Music with all my songs.  I have a Mac mini with my Apple Music library downloaded onto it, hoping to avoid the problems that come with streaming Apple Music.  The Sonos app is showing a little less than 8,000 songs in my music library downloaded on the mini.  I’ve fixed all the old DRM protected files so they will play from my mini.  After a bit of sleuthing I discovered that all the songs “missing” from my music library on my mini according to the Sonos app are “Apple Music AAC audio” files. But they are downloaded to the music library on the mini.  So Sonos can’t play Apple Music AAC audio files except through streaming?

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el rubio
1 year ago
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dla27Contributor I
posted in Controllers and Music services

Play 1 won't connect to WiFi

Internet provider replaced blown modem - Play 1 no longer connects to WiFi. I turned off “steering mode” (which combined 2.4G and 5G signal) and disabled the 5G.  I can get through all steps and it connects, but immediately drops and errors.  I’ve spent 2 days and 3 calls/live chats with service (last time they hung up on me and never called back).  Does anyone have any ideas?  I’ve already done factory resets, reboots (speaker and modem several times) and set up new device 3 times. It WILL connect with ethernet but I don’t want it in that room...Considering selling it because I can’t play iTunes through it anymore and I don’t want Apple Music.

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Corry P
1 year ago
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Dean SContributor I
asked in Controllers and Music services

Help Apple Music (no cell ph)

Hi everyone. Everything worked great. I moved and had SONOS Gen 2  etc in storage. At new place - 6 months later - I had ‘reset’ and move to S2 - rebuilding SONOS and services etc. That was no joy. I’m up and running except I can’t add my Apple Music service (in my name). It says must use Android or Apple phone. However, SONOs no longer likes my cell for some features and says upgrade the o/s (there isn’t one) when I try to add the service. I don’t have an Apple phone. When I added S2 to her’s it will only accept Apple Music in her name (she doesn’t have an account).   So, I’m stuck. Either upgrade my phone/switch to Apple OR use a workaround to get the apple service added. (p.s.: not inclined to play music on the cell and pipe it in through aux.)So, doesn’t anyone have a work around to re-add Apple Music as a service? On the windows PC it of course says use your phone. Thank you. DS

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1 year ago
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Buster63Contributor I
asked in Controllers and Music services

Song not encoded correctly when streaming from Amazon

Hi I’ve seen several threads on here referring to the same issue. Up until today we’ve been able to run our playlists from Amazon through our Sonos system very successfully. However, now we get an error message ‘unable to play the song is not encoded correctly’ whenever we try to stream. Radio seems unaffected.  Previous posts suggests starting a new thread on here ( this is it) and citing a diagnostic number - 1520862957 sent at 1557 BST 22/10/21.  Thank you. 

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1 year ago
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DjwakesAvid Contributor I
asked in Controllers and Music services

Arc, Sub and ONE surround sound issues with new LG TV - Spotify issues

Arc, Sub and ONE surround sound issues with new LG TV - Spotify issuesHello.  I recently purchased a new LG OLED TV and SONOS ARC, Sub and 2 ONE rears.   I’m really pleased with the performance, but I'm having some inconsistencies with the surround sound from Spotify.  When I stream from the App on my iPhone and connect to the SONOS system through Airplay the sound is great and clearly everything is working especially the rear ONEs.  However, when I connect though the Sky Spotify App the sound only appears to be coming through the Arc soundbar and is weak on the rears.  Its better when I connect through the Spotify App on the LG TV (without going through Sky) but its not as strong as the iPhone Spotify App going direct to the SONOS system.  Is there a way I can get full sound through Sky or the TV that is like the quality for the iPhone App?  I think I’ve checked all the settings.  Perhaps going through the TV etc losing the strength or surround element of the SONOS system?ThanksJames 

2
D
1 year ago
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Mervet98Contributor II
asked in Controllers and Music services

Streaming services continuously cutting out

Hello,If I attempt to play Amazon music or Sirius/XM or tune-in, my system continuously cuts out and jumps songs.  If I play spotify, which I dropped my premium subscription, it plays fine.  It seems that only spotify will play without issues.  Has anyone else experienced a similar issue?

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Corry P
1 year ago
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Edward 2Contributor I
asked in Controllers and Music services

cant upload apple music

Having trouble uploading Apple Music to sonos

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Airgetlam
1 year ago
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dzingyContributor I
asked in Controllers and Music services

app needs to be fixed

When trying to sync my apple music with the app it gives me a blank screen. Already refreshed app and removed and added back on. Have 2 different devices same issue. Need sonos to fix the app.

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controlav
1 year ago
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BradN11Contributor I
asked in Controllers and Music services

amazon music skipping

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.

4
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1 year ago
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