Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,863 Topics
  • 25,382 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3863 Topics

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Shasta36Contributor I
asked in Controllers and Music services

Lost Sirius connection - unable to browse music.

Just purchased Sonos system and within 4 days lost the ability to play Sirius XM - WHY? yes already uninstalled from Sonos and reinstalled still nothing.

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Annazel S
3 years ago
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rib71Contributor I
asked in Controllers and Music services

has anyone connected to twitch?

I’m new to Sonos and wondering if anyone has connected to Twitch?

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Simon B
3 years ago
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chrisOVAvid Contributor I
posted in Controllers and Music services

Amazon Music Library Not Syncing

I have signed out and in again, deleted the account and reauthorized it - nothing seems to work it is stuck reflecting an old Amazon Music library, with albums showing as unplayable.  Please can you have a look at this for me from the back end?  Thanks 

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Annazel S
3 years ago
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Rodg98133Contributor I
asked in Controllers and Music services

spotify keeps pausing - play 1

So my issue that i have tried to resolve but i am getting to the point of just scrapping this play 1.   When playing from spotify its comes up saying the account is being used elsewhere and pauses the music, we know for a fact that it is not being played elsewhere and this only happens when the play 1 is being used.   My setup is 2x beams 2x ikea lamps 2x ikea bookshelf Playbar Sub Play 1   I can play music on any device except for the play 1, i can group any together without issue however if i play on the play 1 or add the play 1 to a group playing with any other speaker then the nusic starts pausing, its driving me mad   My playbar is connected to my router so i am opperating on sonosnet and the play 1 does this no matter where it is located which leads me to belive its not signal related.   Any advice on what to try? Can i hard reset the play 1 and hope its just a glitch?

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Kyle A
3 years ago
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cap3344Avid Contributor I
asked in Controllers and Music services

Yet ANOTHER cannot add music folder

Have circumventing a problem with SONOS app (for years) trying to get to my iTunes Media Music Library on my media server.  Never was able to get it to connect and eventually just gave access to a local backup on that I was maintaining on line.   That is no longer feasible, can’t keep the backup online any more.So I was trying to get the SONOS App to access the remote file share directly.  Looked at prior fourm errors and saw that SMB V1 need to be enabled (not my favorite) and did that on the client (Plex01) and the Target (NAS-pc).  Both are Windows 10 Home machines, and up to date.I can clearly access the Server’s files and play the media from the mapped drive (Z:) on  plex01Yet when I try to add the Z: mapped folder to SONOS app on the Plex01 machine, I get the below error. never saw am issue with a folder on mapped drive on the host PC… there are no options to share a mapped folder. All accounts on this machine have FULL CONTROL to the mapped drive.The Media Server (NAS-pc) is run

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C
3 years ago
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LiedholmContributor I
asked in Controllers and Music services

spotify anslutning.

Så irriterande Sonos “förlorar anslutning till Spotify” vad kan man göra?

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Simon B
3 years ago
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djbullard87Contributor II
asked in Controllers and Music services

Apple Music won't let me fast forward in the Sonos App

Anybody have this issue? New to Sonos and found this a bit strange. I assume it’s normal?Does it on every Apple Music song. 

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Simon B
3 years ago
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patrickcubaContributor I
asked in Controllers and Music services

Why is the software so crap?

Sonos products work intermittently. I had given up on connecting to my imported itunes library then for a period of two weeks it worked, today it does not work again. The connection of my laptop to my home network has always been stable, the stupid software doesn't play the audio

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P
3 years ago
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jack.laContributor I
posted in Controllers and Music services

Starting over with my account.

I have used up both my email addresses. How can I clear the slate and start over with Sonos and make a new account?

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Airgetlam
3 years ago
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Steverino541Contributor I
asked in Controllers and Music services

Problem with Spotify on Sonos?

I have two separate Sonos systems in two separate houses. Everything has been working fine with Spotify but as of last week the service has deteriorated. When I select songs or playlists on Spotify via Sonos it jumps a random number of songs before being able to play one and then it tries to play 3 or 4 other songs but ends up jumping forward again and most of the time it just stops playing and says that it could not find the object on Spotify.  My Spotify account works fine by itself but not well through Sonos. I have different internet service providers in the two houses so it has nothing to do with that either. Other services like TuneIn radio works fine so this is only with regards to Spotify.

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Sebastien D.
4 years ago
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DaveUContributor I
posted in Controllers and Music services

My Sonos Playlists

Hi there, I have a Sonos Play 1 version 11.1 and it’s been fine for a long time until today I notice that playlists on the My Sonos are intermittently appearing and disappearing. I usually see Recently Played, Albums, Playlists and Stations but sometimes when I start up the app the Playlists section is missing.    I’ve deleted and reinstalled the app and rebooted the speaker but this doesn’t fix the problem. I’m running the app on iPad and IPhone and both devices are affected. Has anyone else experienced this problem? Thanks, Dave        

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controlav
3 years ago
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HomelessHawaiianContributor I
asked in Controllers and Music services

Why can't I see the songs I personally upload to Soundcloud?

I uploaded a song I made into Soundcloud but it wont appear anywhere. I placed it into a playlist and made it public and still couldn’t see it. I also placed another song into the playlist that was popular and I could see that one, but my own upload did not appear. Am I missing something to listen to listen to my own songs?

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controlav
3 years ago
pompeyexile
pompeyexileContributor III
asked in Controllers and Music services

iTunes Album artwork not transferring to Sonos

I haveover a period of months been burning my 1700 plus CD’s onto my iTunes for my Sonos. Whe I do, the album artwork automatically appears on my iTunes (usually). However, when I then update my Sonos library whilst the music is picked up, the album artwork is not. I then have to go onto Google or Amazon and copy the album artwork , re-name it ‘Folder’ add it to album info in my iTunes and it then appears on my Sonos.I thought when an Album cover appears on iTunes when a CD is burned onto it and it provides the Album artwork it is embeded. Is this not the case? If not how do I know if an album artwork is embeded or not. Is there a setting I can adjust to make sure it is?Seems daft that I have to copy the same album cover and paste it into iTunes along with the  same album cover and re-name it so it will appear on my Sonos. As you can imagine with over 1700 CD’s it is a right pain.

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pompeyexile
3 years ago
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ChrisFitContributor I
asked in Controllers and Music services

Importing Apple Music (aka iTunes) Playlists.

I am running MacOS Catalina 10.15.6 and SONOS S2 Controller. I am able to import my Apple Music/iTunes library, but the playlists are not importing into the S2 Controller. My understanding is that the new Music app no longer supports XML, which S2 relies on.Is there a way to import Apple Music (iTunes) playlists? Thank you!

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Annazel S
3 years ago
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fireman1000Contributor I
asked in Controllers and Music services

I Can't Add My Apple Music Account to my New Sonos Five.

I’ve added several other services such as pandora, iheartradio, amazon music but I cannot add my apple music account.  Any suggestions???  I have an iphone 10XS Max.

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Simon B
3 years ago
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jonblauchContributor I
asked in Controllers and Music services

Music Library update does not update all tracks in the library.

After removing and re-adding my Music Library, a large percentage of my music missing. From another post, it said I should Update Music library and submit a diagnostic.    Your confirmation number is: 1873896154.

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Simon B
3 years ago
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Ganesha303Contributor I
asked in Controllers and Music services

System is hosed after library compute upgrade.

I recently upgraded to a new desktop which hosts my SONOS music library. My system is little more than a set of bricks currently,  and so far three separate support chats or calls have ended up in the support person mysteriously disconnecting for no reason. I can only assume they do not want to deal with the issues, but I am increasingly frustrated as an early adopter and long time user of SONOS.Here are my issues:Music library shows the folder on the old computer that no longer exists. When I try to remove it, it simply comes right back.    When I try to add a new folder to the library, the folder is never added. There are no error messages. I have tried adding the local folder and set up a network share and tried that to no avail. I have tried disabling my firewall and Malware Bytes, which also did not work, My Play:1 does not show up on the PC app at all, and says “incompatible” on my android phone app. Attempting to update from both phone and PC ends up in an error every time. Gene

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Paul A
3 years ago
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2TinEarsContributor II
asked in Controllers and Music services

Can't search Amazon Music

It used to work fine and I’m not sure when I lost my search capability. Same result on Mac and iPad: when I search for artists, songs, etc, I get a pop-up saying nothing was found.

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Annazel S
3 years ago
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BAKERSEContributor I
asked in Controllers and Music services

virgin Radio issues

I went through the performance of using tunein to play Virgin Radio “Uk”, then started having the issue of having to play another station first, before it would then accept the virgin radio uk service. The same phaph is still required, however now it defaults to Virgin Radio groove, even if asking for Virgin Radio UK. Anybody else experiencing this and found any resolutions?

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A
3 years ago
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DujeContributor I
asked in Controllers and Music services

Apple Music.

Hi, I am having a trouble adding Apple Music service to Sonos. There is non to add. Croatia was recently added to the list of countries that have Apple Music subscriptions, so it should be there in the Sonos app to add. Please show me the instructions how to add this service. Or is it still not implemented for my country? Thank you.  

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Airgetlam
3 years ago
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galestorm3Contributor I
asked in Controllers and Music services

Playing MP3 on Sonos One

It seems like One only supports certain services.  I have MP3 recordings of accompaniment I want to sing with.  How do I do that with Sonos One?

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Airgetlam
3 years ago
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Lee HellerContributor I
asked in Controllers and Music services

how to find path to setup music library

I have a new MacBook Pro, and my music has a different path. I also just got an iPhone 12. I don’t know how to get Sonos to see my Music Library; it keeps saying it can’t find the server. I have enabled file sharing. I don’t know how to enter the path manually since I don’t know what the syntax is to do so.

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controlav
3 years ago
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c881238Contributor I
posted in Controllers and Music services

GA plays podcasts on only one in pair

I recently setup a pair of sonos with One & One SL. The google assistant works well for playing music (from Spotify) on both speakers. However, when I try to use GA to play podcasts (from Google’s podcasts) it only plays on One. Anyway to make it play podcasts on both speakers?

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J
3 years ago
DIGITAL LOVE
DIGITAL LOVEContributor I
posted in Controllers and Music services

How to remove delete existing mail and password to set new one.?

How to delete exissting account ( mail adres and password ) to set up new one. I buy use product and like to delete this things.Any one know how to do this ? M.

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Mark P
3 years ago
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poprockContributor II
asked in Controllers and Music services

Can’t add Music Library (Apple Music/iTunes, Catalina, external HD) - help?

I have an Arc set up and running, but can’t get my Music Library working. I run Apple’s Music app (the one that replaced iTunes) v1.0.6.10 on a Mac Mini running Catalina. I have a local music collection of approx 18,000 songs stored on an external HD. I go to the Sonos App on my Mac Mini.I go to Music Library settings.I add the folder. Path shows as /Volumes/4TB drive/Music Music Library appears in my list of sources, but contains no music. What am I doing wrong?

3
P
3 years ago
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