Controllers and Music services
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Looking some expert help reconfiguring my musical mess
Since July, when OS Catalina shredded iTunes, killed .xml files and jumbled my entire music collection into a mess, I have been struggling piecemeal to reorganize it. I had iTunes Match and songs saved on my Mac HD and that worked for a long time, Now I have tried relocating to a NAS (without really knowing how), subscribing to Apple Music to have everything in the cloud, tried to transfer playlists into Sonos playlists and about 12 other things.Bottom line is that I need some pro help to get this thing back to shape. I have requested some quotes from people and they’re looking for $270/hour.Do you have any recommendations for me? Thanks in advance!Jack
Apple Music playlists with limited shuffle via Sonos app
Hello. I’ve seen this mentioned a bunch but unsure if there is a fix. I have several large (2k songs) playlists and when using shuffle via Sonos, only a few songs get played. Super frustrating, as I don’t have the experience playing direct via Apple Music. It has nothing to do with play count, as I don’t think Sonos even counts songs in that manner, yet it does seem to favor the same songs over & over again. Why is Sonos selecting only a limited number of tracks from these expansive playlists?
Can't add Apple Music songs to queue
My sonos can not shuffle my 27000 songs from apple music. Just says Unable to add songs to the queue. Have tried resetting the app, the system and the wi-fi. Still no joy. Sonos has always struggled with my music library, like I can not play my playlists. Any ideas would be gratefully received?
Tunein won’t play WERS, but Sonos new radio station will.
For some reason, the sonos app often won’t play WERS with tunein, but if I go to the same station in the new sonos radio station it plays well. If I play directly from tunein, there also are no problems. This seems odd. Surely both sonos/tunein and Sonos radio get the stream from the same source. Anyone have an idea of what is going on? All other stations I’ve tried work fine.
I am having connection problems over the last few days. My music is controlled on an iphone 8 via Apple music. When i navigate to my playlists i am getting two error messages "there is a problem please try later" or if i access a playlist "unable to add songs to the queue" I have recently updated my Apple software to iOS 14.2. Are there any issues with that?
Sonos Move unreliable
Hello AllI’m new to this forum. I have a lovely Sonos system, which is great. I bought a new Move to add to it, but unfortunately I am having some frustrating reliability issues. I have done the obvious things, like rebooting the router, powering the units down, although with the move I cannot connect it to an ethernet cable to update its software as I would with another Sonos unit, (as the Move has no ethernet port I could see).I have re-done the whole system in the past, and the Move appeared on the restarted system, but pretty soon it dropped off again, and now I cannot get it back - it won’t play on either Sonos or on Airplay. The move works on Bluetooth, but when it is on bluetooth, it cannot “see” the other products in the system, so it can’t join in and play the same music.
Error when trying to play Audible books from Sonos app
About a month ago I started having a problem playing Audible books through the Sonos app. When I try to play a book I get an error message saying “Unable to play ‘Opening credits’ - the song is not encoded correctly”. It quickly tries to play the next 4 chapters with the same error message before it fails and stops. I have the seven Harry Potter audiobooks through Audible and I had listened to the first two books with no problem. I would start the book in the Sonos app and then use Alexa for playback controls. With this I only use the Sonos app once in the beginning of a book and not again until I need to start another book. When I went to start the third book, that was when I noticed the problem described above. I tried playing both of the first two books that worked before, but both had the same error. I then tried two Audible Original books and those had the same error. With that it seems that it is unlikely to be a problem with an individual book. My setup is two Play:1’s as a ster
I am struggling to connect my sonos to my WD cloud mirrror which is on a home network to link my music library again. . It used to work before the app was changed, I get an error code 900. Tried them help line but it only works from 09:00 - 17:00 no good to me as I work the same hours. Can anyone assist. I have also tried downloading the app onto a computer and through this have been able to point direclty to the required file but still no joy. Any help would be greatefully recieved.Thanks John21
Music Library not updating correctly
I have added an additional album to my music collection and after many updates this is still not showing in my system.I have less than 3000 tracks in the library so space should not be an issueI have checked the metadata and this looks to be correctI am using both Windows 10 and Android 10 for the update processThe music library is stored on a NAS drive and only this album is missingAre there any error logs generated by the system that I can view that may throw any light on the problem?Thanks
Stream What You Hear Problems
Hi allI’m trying to use the ‘Stream What You Hear’ application to stream from my Windows laptop to my Sonos SL 1 but it’s not working,SWYH looks to be running, but the Sonos controller app can’t seem to play the stream: It attempts to connect but nothing happens and it fails - no error messge.The SWYH record function is working so I think that end of things is ok.I followed these instructions:https://www.howtogeek.com/292842/how-to-stream-any-audio-from-your-pc-to-a-sonos-player/ Has anyone had similar issues?Thanks in advance.
SiriusXM unable to browse music
SiriusXM is “unable to browse music”. This is a constant issue for as long as I have had SiriusXM connected. It just doesn’t work worth a crap. It very seldom is able to connect, and when it does it will stop after a while with an “unable to connect” error message. I don’t know if this is a Sonos or Sirius issue, but neither seems to be doing a damn thing about it. Advertised services are NOT WORKING AS ADVERTISED. Someone please fix this worthless service or refund my money.
Local Music Library on PC - not all tracks being index
I am running a moderately-sized local lbirary on my local PC. This is the same PC that my Sonos controller is on. I’ve added the Music directory. Some of the tracks show up in the Sonos Music Library and some do not. I’ve checked that the missing tracks are:In the right directory MP3s Have proper metadata Have short file namesAny other reason why some albums are found and others are not?
Spotify will not connect
Hello.I’ve been using Sonos one since 6 months or so, and just recently the connected Spotify have been acting weird.At the moment I can’t play music that I’ve connected through Spotify on to my Sonos.Some tracks are playing for a few seconds, then switches to another one, and another one.Some tracks Sonos just skips.If I access the tracks via Spotify it’s working, but as soon as I connect my Iphone 11 PRO Max it continues at the same way than before.Anyone having the same problem?
Casting from Plex app
Hi all. Having a few issue trying to casting to work from the Plex apps. I can play my plex library directly from the sonos app so think my plex media server is set up correctly. However, when I try and cast from the plex/plexamp app sonos gives an error:The leading numbers are the internal ip of the NAS running the plex server and the last number is the port. Same song plays fine from sonos app. Not sure if the issue is on sonos side, plex side or something with my network... Diagnostic from just after the screenshot 2007402986, hoping might pinpoint where the issue is...Attempting to troubleshoot, I switched from a sonosnet setup (with playbase connected to router via ethernet) to Wi-fi following a suggestion on the Plex forum. Didn't help so I switched back. Now I'm not sure if everything is as it should be. All players, other than my Move, are WM0 which is good, however, my router is showing my playbase as connected via Wi-Fi, not ethernet. So I tried disabling the playbase Wi-F
Music service skipping after a period of time doesn't recover, unless paused
Diagnostic number: 882209052Hi i have been having this issue ever since i purchased this system... i haven't tried it on all music services (which i will do) but the testing i have been doing is on streaming iHeart Radio. It seems that after a period of time the speaker or group of speakers starts to loose the stream and skips, it gets worse once it starts and doesnt recover. if i stop and start the group of speakers it works for a while ~1hr, then starts skipping again. I have replaced the router, switches and access points and this still happens. One test i've done is to split the group of speakers into two with each group having a hardwired set of speakers, this has proved that it's not the wifi as these speakers suffer the same issue. I have also started the second group of speakers after the first lot start exhibiting the issue and they work fine with the same service as the first set continue skipping. i will continue testing but would appreciate any suggestions on fixing this.
Amazon Music HD - The connection to Amazon Music was lost
I have been using Amazon Music HD for about a week and am noticing some issues playing Stations.Today - as I am looking for some good stations for the evening - I am getting the response - Unable to play “name of station” The connection to Amazon was lost.If I play the Amazon App - no issues at all. Is anyone else experiencing this?
Anyone experiencing Pandora issues since the last update?
Been using Pandora for two years without problem. After the last Sonos update the system keeps skipping songs, stops randomly and gives me messages stating that it lost connection to Pandora, or that there is not enough network bandwidth or that it can’t find the Sonos system. Nothing else changed in my system, all other wireless devices work fine and I can stream 4K Tv without problems ??? What gives ???
Why can't I add my music library to Sonos on my Macbook Air running latest MacOS Big Sur ?
I’ve followed the Sonos instructions for adding my music library to a Mac using the Sonos Controller for Mac app - Sonos S2. But after thinking about it for a few seconds the app returns the message:Sonos was unable to add the music folderThe computer “Barrys-Macbook-Air” cannot be found.Q1. Why can’t the app find my computer when it’s been installed on it ? Where did it get this computer name from and can it be changed ?According to “About this Mac” on my machine it names my computer as : Barry’s MacBook Air Note the apostrophe s and the use of spaces rather than dashes between words, which is subtly different from what the sonos app says it is looking for. Incidentally, according to my Plusnet hub the name of the my computer on the home network is simply Barrys-Air with an IP address of 192.168.1.92Q2. I don’t suppose it matters too much what names are used for the computer, just so long as the Sonos app and anything else that wants to access it uses the correct numerical IP
Tunein Radio stations give programme title, Sonos radio does not
I don’t know if other users find this, but when I connect to a radio station via Tunein (e.g. BBC Radio 4), I get the current programme title shown (as I would get on the DAB station) in the app. Connecting to the same station via Sonos radio, only shows the station name. Anyone else find this? And is there perhaps a setting on Sonos Radio to change this behaviour? TIA. Wilf
Amazon Music Issue - No music will play - "Requested operation failed. Please try again."
I tried opening up Sonos to play music from my Amazon Music Unlimited account today, but nothing will play. I can see most of the music, including Amazon playlists, my artists, etc, but it won’t show my playlists or play any music, giving the “Requested operation failed. Please try again.” The music is playing on my phone through the Amazon Music app and I can play music via other sources, such as Pandora, through the Sonos app with no issues. I have submitted a diagnostic report - 2135087960
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