Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,471 Topics
  • 17,084 Replies

2471 Topics

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cap3344Avid Contributor I
asked in Controllers and Music services

"Computer-name not responding" while adding music library

Moving on from the SMB 1 issue itself, decided to go back to a previous  configuration where I loaded a copy of my iTunes Music subfolder onto a spare drive on a Desktop PC (on 24x7 for media management).  The iTunes Library itself is stored (now) on a Synology NAS.BACKROUND  - 7 device system, ethernet connected,  been doing SONOS over 12 yearsI had this working for a couple of years until about 4 months ago when the drive I was using was tight on space, so I removed the Music Library and played with the SMB1 issue on a prior NAS.  Proud it worked; but onto today.I installed another drive in this PC, it it Drive A:I tried to add the specific copy of the iTunes music subfolder using this file name:A:\O Drive\iTunes\iTunes Libraries\iTunes Media\MusicNO GOOD   "computer name" not responding Since I had already seen the SONOS app accept  the simple “A:\”  for the library, I then tried:A:\O Drive\iTunes\iTunes Libraries\iTunes MediaNO GOOD   "computer name" not responding OK SONOS, how ab

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2 years ago
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paulmoreno34Contributor I
asked in Controllers and Music services

Spotify doesn't play for 15 seconds

Hi,For the past 2 weeks every time I play off of Spotify there is no sound for the first 10-15 seconds and then it will start playing.  It looks like it’s playing on the app but no sound is coming out.  I tried resetting my router.  Any other tips? Paul

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Paul A
2 years ago
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thetimeofday591Contributor I
asked in Controllers and Music services

Audible not working with Sonos

A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.

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2 years ago
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PCmagicContributor I
posted in Controllers and Music services

Playlists are missing in "My Sonos"

For some reason i cannot see any of my playlists on “My Sonos” I only have Resent, songs and stations.Until today it was only an issue on my ipad, but not it is also missing on my Phone.An update maybe ? 

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2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services

Sonos Radio HD-Call to Reactivate

I tried Sonos HD Radio and thought it was decent but not worth the $8 per month so I cancelled. My wife decided she really liked a couple of stations and wanted me to reactivate it. It says I have to call to reactivate, what’s up with that? Like any service I should be able to activate and cancel it online. Would love to hear the logic on that one, Why?

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1 year ago
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bbgContributor I
asked in Controllers and Music services

Sonos S2 won't index my music library

I have been trying unsuccessfully to get Sonos S2 to index my music library which is located on an external drive on my IMac. I have given Sonos full disk access and added it to allowed firewall connections as recommended on the Sonos site but the app will still not index my library. The same set up was used on the S1 app with no issues?

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Annazel S
2 years ago
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lk201Contributor I
asked in Controllers and Music services

Problems connecting to S2 app/Spotify/Alexa

Hi all, I have a sonos beam which has been working perfectly for over a year. Over the last few weeks I have had multiple problems including not being able to connect to the S2 app, spotify connect and Alexa not playing music when asked (even though the request is acknowledged). I can occasionally get music to play through airplay although this is patchy at best.I have tried resetting on multiple occasions and am able to set up a new system but the same problems persist.I have a feeling it has something to do with the S2 app but am now unable to set up the beam on the legacy app.My beam is essentially a nice looking brick at the moment so any help would be very much appreciated!

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Airgetlam
2 years ago
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ScottchapContributor I
posted in Controllers and Music services

accidentily thumbs down

I accidentally hit the thumbs down on a song I like. Can I get it back?

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controlav
2 years ago
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bayoughoztTrending Lyricist I
asked in Controllers and Music services

iTunes playlists not being imported into music library on PC Sonos app

Hi All, Can someone please direct me to instructions on how to add my iTunes playlists into my Sonos music library?  I have already imported the music library (on an external drive).  I tried to also import the iTunes folder within the Windows Music folder, but the playlists don’t import.  The playlist section within the Sonos app is blank.  I’m assuming there’s a way to import iTunes playlists.  Please help.Thanks!

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Airgetlam
2 years ago
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User582563Contributor I
asked in Controllers and Music services

redirecting GPM tracks in a playlist to another service

I was a happy user of Google Music and Sonos for years. When Google Music became YouTube music I really tried to like it but I don’t. At least not how it’s implemented on Sonos. No big deal. I’ve nixed my Google paid subscription and now have Spotify Premium.Here’s the issue --- I have a lot of playlists on Sonos that have a combination of local library files (served from a NAS) and tracks from Google Music. Is there a simple way to redirect those Google tracks to Spotify? I really don’t want to manually recreate all those playlists. Further complicating this is that fact that I can’t easily tell when looking at a playlist if a specific track is in my library or Google’s. Any help is appreciated

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controlav
2 years ago
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tenomerContributor I
posted in Controllers and Music services

Unable to play - Connection to Spotify was lost

As the title says, I have a problem playing anything from Spotify. So far I have tried following:Connecting my Sonos Play 1 with wifi Connecting it with wire Restarting Sonos Restarting the router Deleting spotify account in Sonos appa and adding it again Deezer working perfectly Radio stations work perfectly Spotify on my phone works perfectly Spotify on my PC works perfectly If I try to play music from spotify app, it stucks at connecting to my living room speker and nothing happens Clearing the Queue didn’t helped Updated both Sonos and my application to the last versions Spotify free was tested mybe month ago and it was working, now i paid for premium and it doesn’t work

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Airgetlam
2 years ago
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DpurpleContributor I
asked in Controllers and Music services

S1 music library not updated after Catalina update

As many other the music library on my Mac/S1 is not updating with Cataline. I have unplucked, restarted, remove and added new path but no update available to the music library. Did anyone find a solution to this? Or is their no solution other than the Air play via Apple TV?   

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2 years ago
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AChittendenContributor I
asked in Controllers and Music services

Help Playing Music Stored locally on galaxy S9

When I set up the Sonos app originally it accessed the files in my Music folder on the phone just fine.  However, I recently have made changes to the folder and the Sonos app will not update.  Tapping Update Music Index Now in settings asks me to confirm that I want it to scan files and then does nothing when I tap OK.  Deleting and reinstalling the app made no difference.  Moving the Music folder to break all connections and then putting it back made no difference.  The original display of files remains unchanged no matter what I do.  I can’t find any way to make updates that actually works.

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Rowena B.
2 years ago
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RVallisContributor I
asked in Controllers and Music services

Play:1 changing source

My Play:1 keeps switching to TuneIn randomly. I have two Play:1 and a Play:3 but it only affects one of the Play:1’s

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Airgetlam
2 years ago
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smiley4hireContributor I
posted in Controllers and Music services

Have issues playing one of my Amazon playlist

I have 6 playlist on Amazon that I listen to using my Sonos system. I can play 5 of the playlist with no issues but lately 1 of the 6 playlist will not play.  I get the msg, Requested Operation Failed.This has never been an issue till 2 wks agoI have already updated Sonos and reauthorized Amazon Music.Does anyone know what I can try.  Could it be I have too many songs in the playlist.  I have approx 200 songs but it’s never been an issue before.

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Airgetlam
2 years ago
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DBowContributor II
asked in Controllers and Music services

The computer [name] refused to let Sonos connect to it

[Soap-box]Every time the Sonos software is updated this happens. The fix is NEVER the same. After spending $2000 on speakers (that work great when the software works) its frustrating to have to do this again…. and again.My Mac is on BigSur 11.0.1I just updated my Sonos:controller: 12.2.2 Build: 61183220Hardware version: 1.12.1.7-1.2 Everything 2 days ago was working fine. Now, the music library (which didnt change locations) will not allow me to add it (dont know why I have to do this on an upgrade anyway) so, while I CAN listen to Pandora, iTunes music is not permissible. What have I done to attempt fix it?1- Turned off firewall (norton 360) - [didnt help]2- Uninstalled norton360 - [didnt help]3- Gave Sonos full disk access permissions [didnt help]4- Revisited Privacy and Security Settings, re-set them [didnt help]5- re-installed Norton and re-associated permissions with app [didnt help]6- Cussed a great deal as now the plesaure of listening to music has now pissed me off [didnt help]

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2 years ago
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calmposerContributor I
posted in Controllers and Music services

Sonos and Spotify hitch

A strange thing is happening when using SONOS + Spotify on these tracks:https://open.spotify.com/track/4XQQUyCMJDEsb4CipdJP0B?si=tX-h8QXzTXOXG3ZcaNOo8ghttps://open.spotify.com/track/5qratn3c1P8D5XeEr6Wxad?si=YMsbwp_JTkSufH_oIRp-IAI can hear a very disturbing click on the very first note.This doesn’t happen when the tracks are played on SONOS off my library. It doesn’t happen when using Spotify on my iphone. It’s only when the two are combined.Can anyone else hear this and any ideas what’s happening?Thanks! 

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2 years ago
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KrylonBlueTrending Lyricist I
posted in Controllers and Music services

Error 1002 Apple Music

I’ve searched and found multiple topics about this but they’re older and can’t be responded to.  Sonos has chimed in and said they’re working on a fix over 3 years ago but here we are in December of 2020 and it’s still not working properly.  Is this ever going to be fixed? Any solutions or work arounds that I may have missed that don’t include creating smaller playlists?

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Simon B
2 years ago
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RichardGMusicContributor I
posted in Controllers and Music services

Music Library WiIl not add

I have recently upgraded to a Synology NAS 920+ and transferred my music library, but it will not add and keeps suggesting it is an error 900. I have modified the registry as suggested, but it made no difference.I can see the music share from a computer using the credentials set up for the Sonos system but cannot set up the music library on either a PC or Apple device?Update after adding SMB 1 to the NAS I can see the share but get access denied, even though I used the username and password to get to the share?Any ideas?

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Paul A
2 years ago
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TugtqlContributor I
posted in Controllers and Music services

YouTube Music Message "Playback paused because your account is being used in another location."

Hi,I receive above message for some songs / artists but not all.Same content from Spotify service is OK.I’ve shutdown other devices with no joy.Help?

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2 years ago
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EmbattleContributor I
posted in Controllers and Music services

Synology DSM 7 beta & Sonos

It would appear that under DSM 7.0beta Sonos Libraries will no longer work, in essence even with SMB 1 enabled due to one of the following: https://community.synology.com/enu/forum/20/post/139213?reply=440018orhttps://community.synology.com/enu/forum/20/post/139200?page=1&reply=440124  

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1 year ago
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salsafitz56Avid Contributor I
asked in Controllers and Music services

Libby Constant request for Reauthorization

Many times when I open or return to Libby, I am asked to reauthorize my account. Very annoying especially since the 8 digit number is erased if I switch app to verify. What gives with the constant reauthorization? 

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F
5 months ago
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Ony5Contributor I
asked in Controllers and Music services

Can’t play apple music on sonos one second edition

I’m trying to setup a Sonos one second edition with Apple Music and Alexa voice service so I can play songs on the speaker by asking to play music, but Alexa says I need to enable the skill for the sonos one second edition in the Alexa app, then ask her to discover devices. I have the Apple Music skill setup in the Alexa app, and it still says the same thing when I ask it to play music. I have the preferred music service as Apple Music setup as well. I can use airplay to get Apple music to work on the speaker, and I can play Apple Music through the Sonos app, but it won’t recognize Apple Music when I try to use a voice command through Alexa. I’ve seen many people with this issue. Is there a fix for this?

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Paul A
2 years ago
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tjameslaneContributor I
asked in Controllers and Music services

Sonos can't find my computer and my music library

I have set network to private.  I have configured firewall as explained on the FAQ.  I have tried other fixes.  None have worked or have lasted as a fix.  Most articles on here are too old and the instructions no longer apply.  Please help.  Happy to submit diagnostic report.

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Paul A
2 years ago
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TuckerJTrending Lyricist I
asked in Controllers and Music services

Sonos Radio Reauthorize

Hi, My Sonos system comprises round 10 Play:1, several Play:3. All works brilliantly and I love it. Moved over to Sonos Radio and very pleased … apart from one thing.Every 10-14 days alarms stop working first thing - I get the infernal chime instead of Radio 4 at 630am! When I check the app it says radio needs reauthorised. When I click to authorise it all works fine again and stays that way for another period of time before the whole saga starts again. This has now happened maybe 5 or 6 times.Is there any way to make the authorisation permanent? I don’t have this authorise problem with Apple Music or Spotify. It is rather annoying as always appears on a 630am alarm then I need to fiddle around to get Radio 4 for wakeup!If anyone can offer any assistance I would be very grateful. Thanks in advance!Kind regardsAndrew

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2 years ago

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