Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 3,826 Topics
  • 25,212 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3826 Topics

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hattonjohnpContributor I
asked in Controllers and Music services

error 701 when attempting to play podcast

Error 701 - podcasts I cannot currently play podcasts on Sonos. I am getting error 701.It is via the S1 app and speaker system… Interestingly, I note that “podcasts and shows” no longer appears in the search bar on the S2 app. (I have a mix of S1 and S2 units). is anyone else struggling with Podcasts?

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Airgetlam
1 year ago
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kirill_sProducer I
asked in Controllers and Music services

Pandora

Pandora is not working now

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K
1 year ago
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YosemiteDaveContributor I
asked in Controllers and Music services

How do i listen to music that is on my hard drive?  

I have files WAV files on my hard drive that is on my desktop computer or phone and I want to listen through my Sonos system.  Is that possible?  I also get emails with music that I can stream on my computer and would like to be able to listen through our Sonos system.  I work in the music business and am sent music that is not commercially available.

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buzz
1 year ago
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withnail69Avid Contributor I
asked in Controllers and Music services

sonos starts really loud every time and i have to rush to turn it down

I don’t know what to do. I’m gonna have put a limiter on all the volumes and just have it really turned up just to hear it. I have no idea where it is getting this default really high volume from as I never turn it up that loud :s

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N
6 months ago
tschneider
tschneiderAvid Contributor III
asked in Controllers and Music services

Tidal connect does not transfer music to speakers

Since about a week or so I am unable to control or transfer music via Tidal app / Tidal Connect on my Android 13 device. It does work using Spotify Connect. I have an S1 and an S2 system and the behaviour is the same on both. Already tried rebooting phone, clearing cache or uninstalling/reinstalling/authorize both S1 and S2 apps. Starting music from within the Sonos apps works. Sometimes when I am fast enough I can see a message that says : Sonos unable to play Tidal - Access denied. 

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tschneider
1 year ago
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PingouricateContributor I
asked in Controllers and Music services

Android app - SoundCloud - Albums not visible

I've added SoundCloud to the Sonos app for Android, but I don't see the Albums menu entry in the app (the URL /albums on the website). How do I add it please?

3
P
11 months ago
Dogdad
DogdadHeadliner III
asked in Controllers and Music services

sonos app is now crashing

Go to my sonos app on my IPhone ( and yes it’s updated) and it just goes to iPhone Home Screen. Then app works on 3rd try. Then all speakers not connected. Then speakers are connected. Happens since this 15.1 update. This is getting old. Not much faith left in Sonos. Worked fine before this 15.1 / boost update.  

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Airgetlam
1 year ago
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James_84Avid Contributor I
asked in Controllers and Music services

Sound level when creating a group

HiWhen creating a group, is it possible to have the added speakers join at the same volume?For example:I am listening to the lounge, at say volume 20, and want to add the kitchen.At the moment, if I add the kitchen and it’s been previously played at 50, that’s what it will join the group at, rather than the desired 20.Thanks in advance.

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J
1 year ago
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lucdewallefContributor I
posted in Controllers and Music services

app werkt niet correct

De app verliest zeer regelmatig de link met mijn router

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Corry P
1 year ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services

Android App always wants to jump to an empty queue

After the latest app update, when you tap on the Sonos Android app, it always wants to display an empty queue, even if the queue is empty or not in use. There is nothing to clear, edit, or save for later.  Why does the app default to showing something that is not in use when it really should be showing the devices on the network? To be clear, it only appears when you’re bringing the app back from sleep, but it’s annoying and not at all relevant, and it never behaved this way before. 

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R
8 months ago
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RapturousContributor I
asked in Controllers and Music services

How do I enable my phone to increase the volume of my Sonos smart speakers no matter what screen I'm on on my phone

I recently upgraded from a Samsung Galaxy S8 to a Google Pixel 7.  On my S8, I was able--by default--to increase the volume of my Sonos smart speakers from the lock screen and unlocked anywhere on my phone.  This was my preference.  Now, on my Pixel, I can only increase the volume of my speakers when I’m in the Spotify or Sonos apps.  Does anyone know how to increase the volume of my speakers instead of my phone’s volume no matter what screen I’m on, locked or otherwise?  Thanks!

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S
7 months ago
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protaryContributor II
asked in Controllers and Music services

editing or deleting rooms or deleting devices from an old room.

This has happened to me before and the S2 app is a bit clunky when adding or upgrading devices. I just upgraded my Home theatre setup by upgrading the sound bar to the Arc. i added it and also added the Sub so now my room is called Family Room (+sub). issue is that when i go to add the surrounds (2x One SLs) it wont let me as they are connected to the old Room now called Family Room (?).  i need to somehow delete that room and/or remove the One SLs for that room so i can add them to the Bar and Sub.  any advice would be greatly appreciated. Would be great if Sonos would work on making the S2 controller more intuitive and straightforward. Patrick

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N
1 year ago
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Sup4rfu8e
asked in Controllers and Music services

'Not enough room to update your music', NAS, Music Library an' all that jazz

"There is not enough room to update your music. Please remove unused queues and saved playlist and try again."Long story short, I understand support for local Music Libraries is dwindling, understand the 65,000 limit, understand the S1 SMB1 and subsequent S2 SM2/SM3 support issue... but still I cannot play get library to play on any of my 5 Sonos speakers (Roam/Play:1/Play:3).I have 100GB and over 13K songs on a Synology NAS shared drive, 150GB home wifi and 3 so-called 'wifi discs', so the house is covered. Initially attempted to add my library via an iPhone 13 and S2, as I noticed it dropped off approximately four weeks ago. Several failed attempts later I tried again by downloading a fresh Sonos Controller app (Sonos_71.1) on a MacBook Pro 2020 running Ventura 13.2.1. Settings > Music Library > +, entered the //IP/Music with the creds and waited. After 5 hours of the of the spinning wheel of death, I get the "There is not enough room...' message.Does Sonos not support purchase

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Corry P
1 year ago
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SarnoAvid Contributor I
asked in Controllers and Music services

Searching Pocket Casts using the Sonos app

The Pocket Casts service is enabled in my Sonos controller app. However, when searching the Sonos app for a podcast, there are no results from Pocket Casts.Is there something which needs enabling or is this a restriction within the service provided by Pocket Casts?(Pocket Casts is connected and working. I can open the Pocket Casts service under "Browse" on the Sonos app and play podcasts from there.)

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Airgetlam
1 year ago
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Migo33Avid Contributor II
asked in Controllers and Music services

cant connect my devices after switching network

I just connected a new mesh router, basically switching network and the Sonos app (S2) finds the device (amp and Sonos one) and after going through the clicking on the back button, the app will say that it couldn't find the device. Not sure how it found it when I started the process but couldn't complete the setup.Any ideas?Thanks   

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Corry P
1 year ago
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KRMartContributor I
asked in Controllers and Music services

Can't add music after moving to Windows11

Sonos was unable to add the music folderReason: The computer "DELLPC" is not responding.

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K
1 year ago
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acarl720Contributor I
asked in Controllers and Music services

Alarm streaming from NAS is erratic

My system consists of:Amp: M Bed and BathAmp: Dining RoomPort: Ent RoomPort: OfficeMoveAll are running on S2, which was updated from S1 in January when I replaced the last of my S1-only compatible units.  I run a Synology NAS (installed years ago) with all of my content loaded in there; it has power saving activated so it may take a minute or so to start if it is asleep.  I have had no non-Sonos related problems with the NAS.  I have a MacBook Pro running macOS 11.7.1, but it is not part of the music file sourcing for my Sonos system. The problem I have is that when the “M Bed and Bath” alarm goes off, it will run for about 1.5 minutes then restart with the same song from the NAS (it is not part of a playlist).  The second time, it will play to the end - the song is about 10 minutes long.  If I play the same song directly from any Sonos produce it plays with no issue, so I don't think the file is corrupted.  I can play any music from the NAS on any Sonos product and from a non-Sonos au

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Belly M
1 year ago
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John160Avid Contributor I
asked in Controllers and Music services

Plex via Sonos App - Sound Normalization

Hi, I like using Plex to play music from Synology NAS server, via my Sonos app on my Sonos devices. The only problem I have is that volume between tracks is not normalised.I don’t have this issue when playing via Plex on my MacBook, or playing via iOS with sound check enabled. I use iVolume to normalise all levels which I think is embedded within tracks, but for some reason Sonos is ignoring this data.Is this a limitation of the Sonos software, or am I missing a setting somewhere? 

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Ken_Griffiths
1 year ago
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Chuck96Contributor I
posted in Controllers and Music services

iPhone or iPod listening on Beam2

How do I listen to music on my iPhone or iPod on Sonos Beam2?

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G
1 year ago
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toyboyChromatic Producer I
asked in Controllers and Music services

IP addresses different in router than on the Sonos app

I had to update my router the other day. All IP addresses were 10.0.0.-. Now they are 192. But the IP addresses in my Sonos app differ from the IP Addresses in my router. Is that right?

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Stanley_4
1 year ago
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flybymeEnthusiast II
asked in Controllers and Music services

Audio stops by itself

Hello to all, recently, listenings to an internet radio via SONOS , the audio stops by itself.It is not due to the internet radio connection (Tune in).The system is near the modem (very good wi fi connection). It happens after more than 1 hour of no stop listening . Any clue?

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F
1 year ago
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RickwaContributor I
asked in Controllers and Music services

Can someone's radio be played on o my smartphone like I would play Pandora and listen to through my earbuds

Is there a way to play a Sonos radio station on my smartphone to listen to when I'm away from home using my earbuds?

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melvimbe
1 year ago
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DPE1983Trending Lyricist I
asked in Controllers and Music services

Sonos speakers not showing in Spotify app

Hi,This has not previously been an issue for me but since i switched phone (OnePlus 7 on Android 11 to OnePlus 11 on Android 13) a week ago i have had issues with my Sonos speakers not appearing in my Spotify app.I can usually fix the issue by reauthorizing my Spotify app in Sonos S2 but this is quite irritating to have to do on a daily basis.Ive tried most things i can think of. Reconnecting my speakers, power cycles, uninstall and reinstall app...nothing seems to give me a permanent fix.No network changes has been performed.Pls help! Edit.I just pulled out my old OnePlus 7t on Android 12. It had been reset to stock, so loggede into Google account and installed the Spotify app. Straight away all my Sonos speakers appeared in the app. So my best guess is that the issue is isolated to my new phone with Android 13, OnePlus 11. Anyone with similar experience? Moderator edit: combined posts

54
B
8 days ago
Vegeta_UK
Vegeta_UKAvid Contributor I
asked in Controllers and Music services

15.1 Update "Back Button" glitch

Hi all,Firstly, yes I am aware of the boost blue dot issue, I've read the thread and am similarly frustrated by the activity. What I would like to know is if anyone else is experiencing issue with their back button? Let me elaborate...I'm in the minority and use my system predominantly to stream locally stored music files. I view by folder (not artist or album) via the Android app because that is just how my brain is wired to function and up until the latest update I had no issues. However.…Since the new version dropped, whenever I press the back button to go back a folder level (my folders are organised into letters, then sub folders with artist-album), the list super-scrolls right to the top. It does this when backing out of a single album to the artist-album list, and also from the artist-album list to the list of letters. (For the love of god, if anyone is following what I mean, well done). This is super annoying if you are at the bottom of a long list, and only wanted to go to the

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B
4 months ago
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Crash67Avid Contributor I
asked in Controllers and Music services

upgrading components to enable airplay

I have a number of older components grouped into various rooms and as I understand it , none of these components support airplay.  From reading community responses it looks like I would have to upgrade only one component in each room in order to use airplay in that room. Is that correct? (e.g., playbar, sub, and two play ones in room….I would replace a single play one with Sonos one and then entire room would be enabled….is that correct?)

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C
1 year ago
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