Controllers and Music services
Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.
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- 16,889 Replies
There was a problem connecting to Sonos Radio?
Hi All, Just tried to listen to the Radio prompted with an update, updated and now I get “there was a problem connecting to Sonos Radio” when I try and browse Sonos radio stations. The controller is S1 - 11.2.4 (57483220) and the Play 3’s I’m using are the same version.Any ideas where to start troubleshooting this? It was all working fine yesterday.
Playlists have very limited shuffle
The only info I can find on this issue is two years old. I sincerely hope this problem has been sorted.The problem being, limited track shuffling. I have playlists, particularyly Spotify playlists, consisting of a couple of hundred tracks or more but everytime I play the playlists on shuffle, the same tracks are played. Most tracks I never hear. I’m no software wizard but I would’ve thoght a totally random track-shufflring system would be quite a straight forward procedure. I’m really hoping that there’s something I can do to rectify this problem. Any advice anyone?Many thanks
Amazon Music Unlimited does not appear S2 App (Mac or IOS)
This is what I see when I click on Amazon Music in the S2 app. Unlimited is not there. All I can do is play things that I have added to My Music. I cannot see or search unlimited.I have an Amazon Music Unlimited subscription in Germany and my Sonos account and devices are also registered in Germany.Any ideas?
SONOS unable to find my computer
I have had this problem before, but was able to fix it through instructions regarding my firewall. Now, my firewall is set to allow SONOS, and I suddenly have this situation again. Very frustrating. I removed my music folder from SONOS and tried to reinstall it. Message says “Unable to locate the computer TOM.” TOM is me. That was the name of the music folder yesterday. WebRoot did a scan of my computer last night. Is that just coincidence? What do I need to do to get my music back?
Help setting up media library (shared folder)
Hi,I have set up a shared music folder on a PC and would like to connect it to my Sonos system. I have verified I can access the shared folder by accessing the PC (Windows 10) through a connection with my Mac (OS Catalina), using Go>Connect to Server and entering the user/password. Also worth noting I have tried to follow all the online thread advice about setting up the Defender firewall and permissions correctly, at least to the best of my ability. Despite all this, even though I can see the shared folder contents when I access through my Mac, when I try to set it up on Sonos app on my iPhone through System>Music Library>Add Shared Music Folder, it says my PC “is not responding”. Can anyone help me solve this problem? Thank you so much!
NAS drives & Sonos
I am trying to simplify life so that multiple PCs can update music library and update Sonos. A networked drive connected to 2 PCs would both need to update the music library. Does this work with Sonos V2 and are there any issues with multiple PCs adding to the playback queue in different rooms. This is a “music is locally stored question”.
Apple Music Stalls
We have noticed recently that when starting playlists from Apple Music the songs start but don’t come through all the speakers right away. Sometimes it is almost a minute before all of the speakers get full sound. Anyone else have this issue? I can’t find anything on the community or SONOS help that might be a fix. Pandora, SONOS stations, Amazon Music and Radio by TuneIn all work right away so I know it’s not my internet or connections at all. Any help would be greatly appreciated. We have a house full of SONOS speakers and we absolutely love our sound system we’ve “built” - a speaker in every room except our laundry room. :) Thanks in advance!
Stability issues when streaming from a local Synology hosted Plex server
Hi,I’m getting constant stability issues of late when streaming from Plex. Connectivity to Plex server is lost and music stops. When I retry it will throw the same error for a few minutes then come good. My WIFI and network are relatively idle apart from streaming music at that time. Use case is streaming to Play3 and Play1 simultaneously.. Seems to stream ok from the native Plex app when I cast so will try using that method to see if its more stable. Very frustrating. Diagnostic is 331079758
Sonos devices not in Windows Controller after wifi router change and Macafee Total Protection installation, Music Library won’t play
Before: Three Sonos devices, Play 1, Play 3, and Connect: amp. Sonos Windows Controller installed on my desktop, Able to play music from Music Library, and life was good. Connect:Amp hardwired into Ethernet network, other two wireless. Then: I installed Mcaffee Total Protection on desktop, and and changed my wireless router from Google Fiber provided wifi to a Google Mesh Wifi network. It took some doing, but I was able to get all three devices to come back up, streaming works fine. The problem: Windows App does NOT show the Sonos devices like before, trying to play from Music Library from my IPhone or Ipad returns “Server Cannot be Found”, and won’t play. I saw that Mac Total Protect can cause firewall problems, so I turned Firewall off, but no change. Looking at my Google Fiber network diagram, Sonos devices are there, but now grayed out, and designated “Disconnected”
Audible Library Organization
Is there a way to order/organize the Audible library on the Sonos app? Every time I want to listen to a book, I have to sort through any number of other books. I’ve called Audible but they can’t help and suggest that I call Sonos. I have over 50 titles in my library. There are 3 of us in our household so we have a lot of books and read for different reasons and at different paces.
Late Radio Shows
When searching for radio shows in the 'Podcasts & Shows' option, most of the radio shows are really old, for instance, today is 22nd December, when I search for Robert Elms' show on BBC Radio London (his show is on 6 days a week) , the last show is 1st December! Who's fault is this, Sonos', Tunein, or The BBC? Same goes for the Radcliffe & Maconie show on BBC 6Music. Frustrating.
I keep connecting to somebody elses Sonos system
I own a Sonos speaker, and my landlord has like 3 speakers in his part of the house. I'm trying to connect to my own speaker but it's only connecting to my landlords speakers, I cant find my own. I've tried resetting both the speaker and the app, but nahh. How can I stop this from happening? Also, can I prevent him from seeing my speaker even if we're on the same WiFi? I am SO annoyed! Please help!
Sonos unable to find music library on Plex Media Server
I have music libraries installed on a QNAP NAS and use SONOS to access my music via iTunes (65,000 limit) and PLEX (other music not on iTunes). However, since last week the PLEX service on SONOS has stopped showing the selected library on the Media Server but shows My Podcasts, Categories, Popular, Society & Culture etc and Other Sources (which only shows Podcasts when opened) and therefore I cannot access my music installed on PLEX. I have no problem accessing my music library via iTunes and playing on SONOS.This access problem via PLEX on SONOS is shown using iPhone (iOS 14.3) and laptop using Windows 10. I can access the music library directly on PLEX using the iPhone and laptop and play music to the respective device. The Remote Access facility on PLEX is turned on.Any help in solving this issue would be much appreciated. Thanking you in anticipation.
Old Audible account pre-Amazon
Greetings. I started to use Audible back in the day before it was bought by Amazon. I therefore have old username-based access to Audible, not access based on my Amazon password. Sonos insists on automatically connecting me to Audible via my Amazon account though, bypassing the many audiobooks I have under the old username account. Anyone had this problem and know what the solution is? Many thanks.
701 Error WD MyCloud OS5
I’d been getting a 701 error after setting up a Play:5 1st gen after moving. Couldn’t figure what it was.In the meantime I’d upgraded the WD MyCloud EX2 Ultra to OS5 just before moving when speakers were packed. Appears to be WD setting.See WD forum post here https://community.wd.com/t/adding-music-from-a-networked-share/257933
Music Library missing some songs from newly purchased album
I bought an album this week from the iTunes store with 54 tracks. All of the files are in the same folder, but only 38 appear in my Sonos Music Library. When I buy music, I copy it to a flash drive plugged into my router which is what Sonos accesses. All 54 files are the same type (m4a) and there are about 7,500 files in my library. I’ve selected “update music library now” multiple times. I’m using S2. This is very frustrating. Any ideas? Please help!
"Computer-name not responding" while adding music library
Moving on from the SMB 1 issue itself, decided to go back to a previous configuration where I loaded a copy of my iTunes Music subfolder onto a spare drive on a Desktop PC (on 24x7 for media management). The iTunes Library itself is stored (now) on a Synology NAS.BACKROUND - 7 device system, ethernet connected, been doing SONOS over 12 yearsI had this working for a couple of years until about 4 months ago when the drive I was using was tight on space, so I removed the Music Library and played with the SMB1 issue on a prior NAS. Proud it worked; but onto today.I installed another drive in this PC, it it Drive A:I tried to add the specific copy of the iTunes music subfolder using this file name:A:\O Drive\iTunes\iTunes Libraries\iTunes Media\MusicNO GOOD "computer name" not responding Since I had already seen the SONOS app accept the simple “A:\” for the library, I then tried:A:\O Drive\iTunes\iTunes Libraries\iTunes MediaNO GOOD "computer name" not responding OK SONOS, how ab
Audible not working with Sonos
A week ago I was able to connect my audible app to Sonos perfectly fine. now there is no little speaker icon that allows you to connect to devices and then select your Sonos speaker. Instead all I see is a little car icon to pop up the driving mode for the audible app. I am running the most current versions of both Sonos and audible. Any input on how to fix this would be greatly appreciated.
Sonos Radio HD-Call to Reactivate
I tried Sonos HD Radio and thought it was decent but not worth the $8 per month so I cancelled. My wife decided she really liked a couple of stations and wanted me to reactivate it. It says I have to call to reactivate, what’s up with that? Like any service I should be able to activate and cancel it online. Would love to hear the logic on that one, Why?
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