Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 27,638 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4224 Topics

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AnotherMusicListenerEnthusiast II
posted in Controllers and Music services

Track Info for file system track location eg info where is this track in My Music Library

I have a reasonably large music collection (MP3s) which I copied off CD a long time ago and I’m just cleaning up the file metadata and image art but I’m having trouble locating a few tracks within my collection.At some point in the past iTunes tried to “help” sort my music collection for me and filed things in strange places only known to apple (eg compilations folders etc )I can see the track on the sonos system, but am unable to locate them on the file system and would like to get them back into a more sensible filing system.(Searching the file system is ridiculously slow given the music library size)Question:Is there a way to see the track location under track info? (I can obviously find it)Feature Request:If there isn’t a way to see the track location, it would be nice to see this feature added. When you need it it would be a helpful little feature and probably not overly hard to implement.

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10 months ago
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Fiel19Contributor I
asked in Controllers and Music services

RadioApp suddenly stopped working

Hi All,Has anyone had issues with RadioApp suddenly stop working?It was functioning yesterday perfectly fine but my PlayBar stopped and dropped out of connection so I restarted and reconnected but now I cant access RadioApp and get the dreaded “Unable to browse music”I can use every other app for music I have tried so far, just the RadioApp one… Any suggestions? Is this a case for resetting everything and starting again?

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F
11 months ago
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oscarpldContributor I
asked in Controllers and Music services

How do I know which tidal is reproduced in Hifi quality?

In the sonos s2 application, now it sounds, no information appears regarding the quality that the music is played, I understand that Tidal plays at CD quality but how do I know that this is happening?  

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controlav
11 months ago
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BobLogIIIContributor I
asked in Controllers and Music services

Tidal Master label?

The S2 app shows me duplicate albums, with one of these being the Master version. However neither of them is labelled. How do I know which is the Master Audio version? Is Sonos even able to play the Master versions?

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11 months ago
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AlmigurtContributor I
asked in Controllers and Music services

Sonos App 15.3 not able to connect to account

Hi!  I just recognized, that Sonos App 15.3 is not any more able to connect to Apple Music and Amazon Prime services. I deleted the App from my phone (iOS 16.4.1(a)) and re-installed it. Connection to the services is still broken, in addition I get a prompt asking me to logion to enable some new features. Login (to my Sonos account?) fails as well, and I just can keep trying, but have to force quit the app to return to using it. On my Mac the Sonos App continues to work properly in all regards. So I assume, that to has sth to do with the App.

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11 months ago
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popguruContributor I
posted in Controllers and Music services

Sonos S1 hangs when attempting to add any music service

Hi. I’ve had an S1 system for over a decade (3x S5 gen1, Amp and Connect) and it generally worked fine. Over the years I’ve subscribed to (legit) Napster, Spotify, Tidal, Qobuz, Apple Music and Deezer. Plus BBC Sounds and a few other services without issue. Last night, we purchased our first S2 product, a Move. I removed all existing devices, reset them and, after setting up the S2 with Move, created a new clean S1 system.All of the devices are there, but the only thing I can connect to is Sonos Radio. If I click to add a music service I just get a spinning ball type icon (happy to share a screen grab if needed) and the app hangs. It responds fine if I select to add a voice system.I’ve obviously rebooted everything multiple times. I’ve reset the S1 app. I’ve deleted and reinstalled it. On two iOS phones. Nothing works. There are no issues using the Move on the S2 app. All services are visible and available to add.I spent over an hour on Sonos chat and was ultimately told to call the UK

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K
10 months ago
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ST052438Contributor II
asked in Controllers and Music services

Dolby atmos no longer working for Spatial audio

Hey guys, just wondering if anyone knew of a solution… Up until this morning, when attempting to play Spatial audio tracks via the Sonos app, it showed the Dolby Atmos logo and sounded pretty amazing through the Arc, two surrounds and the sub but now it’s no longer showing the logo.  I’ve tried toggling on / off the spatial audio setting and re installing the app but no luck… any idea? Cheers Steve

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Corry P
11 months ago
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JeroenVRProminent Collaborator I
posted in Controllers and Music services

Sonos spatial music

Hello everyone,I wonder when Sonos is planning to make deals with streaming services like Tidal and Qobuz to stream spatial music to Sonos audio systems. I was very disappointed to read, spatial music is only available on Apple Music and Amazon Music. First thing that was going trough my mind was: “Are you kidding me?” Why support streaming services which pays artist the worst amount of $$$ for each stream? Well… it can more worse, but lets be honest, Qobuz and Tidal are much better for artist support. That's the main reason why I use both of them. the 2nd reason is the high bitrate. With the new Era 100 and 300, costumers are forced to subscribe to Apple Music or amazon if they want to take advantage of their expensive hardware. Isn’t it time to make good deals with more streaming-services to have more to choose from? Same for Sonos voice control. Only full control with Apple Music. I love my Sonos system, but the support for streaming services are horrible.So that said, I’m much more

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5 months ago
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SebasvGContributor I
posted in Controllers and Music services

BR100’s not doing anything \\ connecting in-ceiling speakers

For my relatives I have been trying to connect in-ceiling Sonos speakers to multiple (2) BR100 bridges, but without any succes. Both BR100 bridges don’t show any light on top, even though I connected them to a power outlet, as well as the UTP/ethernet cables to the router. (the cabled connection works on other devices such as laptops)The connection worked until the router got replaced by a newer one.The new router (a Huawei EG8145V5) supports 802.11ac dual-frequency bands. Could it be that the BR100 doesn’t support this wifi band?As far as I’ve understood, the BR100 is End of Life. Should we get a newer bridge model?Or is there anything else we can do? E.g. do certain router settings need to be applied? As for the in-ceiling speakers I have no idea which model they are, but they worked before with the BR100 on the old router. Also, when checking the Sonos mobile apps, I believe we were unable to find the speakers separately (without the bridge). So presuming they need the bridge (?). M

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11 months ago
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hclerContributor I
asked in Controllers and Music services

je cherche une radio au états-unis : the river of calm

Hello,je cherche dans les web radios des Etats-Unis : TuneIN / Lieu / Amerique du nord/ Etats-Unisla radio : The River of CalmEst ce que quelqu’un sait dans quel état se trouve t-elle ?Merci!Hervé

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11 months ago
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RufsetufshestenContributor I
asked in Controllers and Music services

Par tcl remote with sonos arc

Sonos app don't find the tcl 65c825 remote, can not par it. I can only use the remote when I have the hdmi connected at an arc port. And the TV most be on, use an app.If I turn off the TV can't use the controller or use the sonos with mine pc /mobile, the TV controller does not work.Can someone help me please. I think I need to return it to sonos, because this is very disappointing by sonos.Regards Lars Olav Tungesvik  

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Airgetlam
11 months ago
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Narrow SparrowContributor III
posted in Controllers and Music services

Problems with queue

Just finished a 55-song playlist and cannot add it to my queue.

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11 months ago
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Mark TranContributor I
asked in Controllers and Music services

Can I use same Sonos Account for 2 different time zone ?

Hi there,I currently operate a Sonos Amp controlled through the App on Desktop. The music service is Spotify Premium.I'm deploying a new Sonos Amp to a different region (different time zone from the one above). With this Sonos Amp, I want to control it through the App on the user's Phone.Can I use the same Sonos account for both Users in each Time zone to use it together? (Of course each side will control its own Amp)If not, please suggest me other solutions,Best regards.

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11 months ago
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rmijatovicContributor I
asked in Controllers and Music services

Sonos Youtube Playback either skipping

Hi, I have a frustrating issue with my Sonos playback when using youtube music for the last two weeks. tracks a skipping with various errors - encoding and lost connection to youtube music. I’ve looked at my 2.4ghz channels on my Ubiquiti UDM Pro and tried 1,6,11 to avoid possible interference. Are you able to review the report for me to assist me in trying to resolve this one please. Diagnostics report - 227265411 CheersRob

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11 months ago
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DRGWContributor I
posted in Controllers and Music services

“Family Cabin” system setup

Hi,  I’ve purchased some Sonos products (three room groups) to use at our family cabin. There are four families that stay there, one family at a time. Some are Sonos believers and some (hopefully) are future enthusiasts. There is wifi with internet, password protection that is available to everyone.I’m looking for feedback regarding the simplest configuration that will allow each family to use the system during their stay, using their own streaming services without seeing others accounts. My thoughts so far… Create an email account for the house (comcast) and use that to create a Sonos account with a password we can share. This way nobody’s personal email and passwords are used.    Suggest each family download the Sonos app.     They can either add or remove their streaming apps to the sonos account or they can stream from services like Spotify or Amazon Music (?). If they stream directly from Spotify I believe they still benefit from using the Sonos app to control volumes and groups s

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11 months ago
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PNSHLDNContributor I
asked in Controllers and Music services

Incomplete Music Library Update

Browsing by composer misses many CD’s. Update Music Library Now misses quite a bit of CD’s. Looking for ideas as to why. Browsing by folder reveals all of the CD titles.What S2 shows. Last 2 items not in Beethoven folder.Directory listing of Beethoven folder as stored on NAS 

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Airgetlam
11 months ago
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andyskid1970Contributor II
posted in Controllers and Music services

s1 app music services not finding any music servers etc

Hi s1 app play 5 gen 1 has sonos radio but then hangs when searching help 

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Airgetlam
11 months ago
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andyskid1970Contributor II
posted in Controllers and Music services

S1 app not finding any music services

Hi added the play 1 gen 1 to S1 app I have added sonos radio but when you search again for music it just hangs 

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Corry P
11 months ago
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RalphGadiotContributor I
posted in Controllers and Music services

Music Library disappeared and cannot find it

I always use Deezer (similar to Spotify) but suddenly (I think after an update) Deezer disappeared in my Sonos account. Is it no longer supported?

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Corry P
11 months ago
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KnotmyfaultContributor I
asked in Controllers and Music services

app

If my wife uploads the app as well, does she need to create a new account or does she use my login and password?

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106rallye
11 months ago
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etgeary
asked in Controllers and Music services

Sonos 3 Set Up

I just picked up a Sonos 3 at a yard sale for my son. Should he download the S1 or S2 app? He’s currently also running a pair on One SL’s 

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11 months ago
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tidalmanContributor I
posted in Controllers and Music services

Tidal song radio

Why isn’t there a song radio function for Tidal in the Sonos app. I used Spotify for a long time, they have one and it’s such a nice feature...

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controlav
11 months ago
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FamDammContributor I
asked in Controllers and Music services

Cannot log in - let's try that again

I click Log in to try new functions, and it consistently gives me the Let's try that again error. I CAN see what's currently playing on the Sonos (playing via Bluetooth). So the app can definitely connect to the network. I have the same problem on two different Sonos systems. So the problem is likely with my phone (iOS 16.4.1). Another person's phone works fine, again pointing to a pointing to a problem with my phone. What I have already tried:Uninstall and reinstall the app, deleting all data and connecting to the existing Sonos system. All worked but connecting to the Sonos service.Reset app.Restart router.Restart Sonos. Any ideas? Thanks!   

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11 months ago
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Nick LandAvid Contributor I
asked in Controllers and Music services

Sonos and Spotify stopped working

Within the past week all Sonos and Spotify functions have stopped working on all my iOS devices - iPhone 12 and MacBook Pro.In Sonos any station or music I try to play gives an “unable to connect” message.In Spotify I can see all the devices (speakers; PlayBar, Play 5, Connect) and can play directly on the iPhone or MacBook, but when I try to connect to a device (speaker) it shows “connecting” but never connects.Router has been restarted several times. Both Sonos and Spotify apps have been deleted and reinstalled, all to no effect.Help please? Thank you!

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11 months ago
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FYYFFContributor I
asked in Controllers and Music services

Trueplay won't complete

I have a brand new Arc.  While trying to set up Trueplay, most times I can complete the sitting portion, but have yet to be able to set up the walking portion.  Indicates there is too much noise.  There is no noise - AC is off, all appliances are off, my dog is in the other room, etc.  Two of us have tried to do it - one barefoot, the other wearing socks.  We’ve walked the room, we’ve stood still in front of the speaker (less than 3ft away), etc.  We are moving the iPhone slower than in the video and walking slower.  iPhone 13Pro without a case.  Have blown out the iPhone mic with air to clean it.  Have rebooted phone and reset speaker. The room is large and has a high ceiling and is mostly tile floor.  The representative yesterday could only tell me to move the phone slower - which again is being moved slower than in the video.  Today we even tried just standing in front of the speaker without moving the phone and it stopped the echoing because there wasn’t enough vertical movement. 

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AjTrek1
11 months ago
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