Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,377 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3863 Topics

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MLC_COLORADOContributor I
asked in Controllers and Music services

Spotify track on repeat still skipping - has Sonos fixed this yet?

Just wondering if Sonos has fixed this known issue... I have multiple songs streaming through the Sonos app from Spotify. When I put them on repeat it plays the first time through and then only 18 seconds the next round before skipping and repeating from the beginning over and over. Each time only playing 18 seconds.  I've tried all of the various suggested fixes with regards to routers and bandwidth and channels. I've removed Spotify and reinstalled.  Really hope there's been progress here.  Thanks-Mario

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Airgetlam
7 months ago
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HelloMalloContributor I
asked in Controllers and Music services

Hi-Res Streaming from Tidal?

Dear all,I have been a Sonos user for several years. My primary streaming service is Tidal (lossless formats, 24bit, hi-res), etc.I am trying to get the latest information about what “hi res” formats Sonos supports from Tidal. I have read articles about 24 bit streaming from both Apple and Qobuz.Assuming the answer is “yes” - Does it matter whether I start a song from Tidal (then “connect” it to Sonos) or whether I start the song from Sonos?

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H
6 months ago
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JimS1043Contributor I
asked in Controllers and Music services

Sonos created two Living Rooms. Can I combine (not just group) them?

My Living Room setup is pretty simple. I have a Playbar, Sub and two Play 1’s. When I set up the system I added first the Playbar, then the Sub and then each Play 1. I assigned the Playbar and Sub to Living Room no problem. When I added the Play 1’s they were assigned to Living Room 2. They are paired. I realize I can create a group to combine them and have all 4 speakers work but is there a way to “drag” the speakers so they’re in only one Living Room? My OCD wants everything nice and neat. One Kitchen, one Dining Room, and just one Living Room. Thanks!

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Stanley_4
6 months ago
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CPritch23Contributor I
asked in Controllers and Music services

S2 App not finding system, but system is functioning

Set-Up: 2 rooms w/wired Arc’s, sub and surrounds. 1 room w/a Beam.Network: Eero w/an extenderSystem has been working fine, with the occasional missing speaker after an update, but nothing like this. Updated Sonos app yesterday. Checked for a system (speaker) update, but didn’t find one in the app (Still unsure if there was an actual speaker system update). Everything worked as normal.This morning my app couldn’t find my system - went through the app prompts on how to correct and was able to get them all connected. Soon after, the same thing occurred and my app showed the “Unable to connect to Sonos. Let’s fix it” banner. After troubleshooting, I checked to see if there were any updates to Eero or Frontier/Router, and the latter updated software overnight.The really weird thing to me, is that even though the app can’t find the system, the speakers are all working with the tv (just can’t get S2 app to find the system).I’m not very tech savvy, but when I look in the Eero app, I can see al

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Stanley_4
7 months ago
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Ianssystem2020Contributor I
asked in Controllers and Music services

Radio station tuning

Hi I am a resident in the UK. I normally listen to Greatest Hits Radio but in the last 2 days whenever I’ve picked GHR to listen too the Sonos has played Gold and vice versa? Is this a radio station issue or a system fault?

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I
7 months ago
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AileshContributor I
asked in Controllers and Music services

Android playlist issues - goes back to beginning of list

Having problems with Android when playing Sonos playlist on S2 app. The playlist goes back to the beginning of the particular playlist rather than the track being played. This does not happen on Apple IOS devices but on Android.Does anyone have a fix for this this?  

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A
7 months ago
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JTPDXContributor I
posted in Controllers and Music services

get this rubbish off my screen

Why is Sonor ramming “live gift guide events” on the mobile app… whoch then makes it possible to navigate the app? UNLESS YOU ACCEPT IT. Take this rubbish off our screens.

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buzz
6 months ago
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ERJTrending Lyricist I
asked in Controllers and Music services

Changing Music Library from NAS to Mac

I recently decided to switch to a 2x2 TB SSD RAID drive running in an enclosure off of my Mac mini, replacing an old but not-yet dead NAS.  The NAS did backups and held my music files.  I found such cheap (Intel) SSDs that the whole thing came it at about $200, which is cheaper than a comparable NAS with mechanical drives.  It seemed pretty simple to swap, with OSX Extended (Case sensitive, journaled) format partitions for public files (music), Time Machine, and Misc on each of the two RAID drives.  Time Machine loves it, and I can read and write to the other partitions as normal.  Sonos, not so much.  When I specify the path to my music, e.g., /Volumes/Pubic RAID/Shared Music/iTunes, I get maybe 10 seconds of indexing (lots of music, so it should take a long time even off of a fast SSD) and then no music in either the Mac or iPhone app.  If I do the same process off of my base HD, which is a tiny SSD that is APFS formatted, it works (for the 10 or 20 tracks I have there).I’d deeply ap

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E
7 months ago
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meepzorkContributor II
asked in Controllers and Music services

"there is not enough room to update your music library"

I got rid of my Gen 1 Play 5 to resolve an issue with SMB1, and once I upgraded to S2 I started getting this error.  About ready to walk away from the whole thing.  Please help me get back to a system that worked beautifully for years until last summer. 1 - Gen 2 Play 53 - Play 1’sconnecting to a QNAP NAS.  Never saw this error until I updated to S2.  I dont have any playlists on Sonos, only within Youtube music and locally on my computer within Apple Music.

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Jamie A
6 months ago
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kerrdoContributor I
asked in Controllers and Music services

Sonos Ray and Sonos 1

I have a Sonos 1, a Sonos play and a ray soundbar. When I power up my Sonos play or 1 the app always defaults to the soundbar and I cannot see the others. Do I need to reset with a hard wire to the router again?

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K
7 months ago
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GuiltybearContributor I
asked in Controllers and Music services

groups/rooms/ help needed

So having owned a play 1 and play 3 for a few years yes they are normally powered off. However In preparation for a party and knowing that I previously setup a group to allow Spotify to play playlists, I come to find that groups appear to have disappeared from the sonos app.Anyone have any suggestions how to create this as I have read through various boards, but cannot see it.under products I have dining room as play1 and office as play 3. Getting them grouped to play Spotify should be simple enough

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Airgetlam
8 months ago
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mccastroContributor I
asked in Controllers and Music services

Cannot play Spotify on Sonos (neither Sonos App or Direct Control)

Really odd issue today. I am a long time owner of Sonos and have had this current set up for almost a year now.This morning I found out I cannot play any Spotify to Sonos via the Sonos App or Spotify Direct Control. It also does not work starting via Alexa. The experience I see if it connects to sonos via DC and I can even control the volume and see it relect in the Sonos app along with the song it is trying to play. But when I try to play, it looks like it is playing for 5-10s with no sound then skips to the next song. In the Sonos app it says it is unable to play the song - it lost connection to spotify, it does this for every song it skips. This is the same for playing via the Sonos App, not DC. I attached a screenshot below for the error when trying via Sonos App and another for the two spotify options that show up. When I called Customer Support to get help, we tried a number of things including: reboot all Sonos products (all unplugged then all plugged back in), reboot my modem a

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106rallye
8 months ago
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chris blackburnContributor I
posted in Controllers and Music services

playing music on my ipad through Sonos Play 1 and 3

Anyone know how to play music stored on an iPad through Sonos Play 1 and 3 speakers that do not have Bluetooth?

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Airgetlam
6 months ago
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Phill_3Contributor I
asked in Controllers and Music services

Unable to play (song) - the song is not encoded correctly. YTM. System 15.8

We all pay to excess for a premium product when the fundamentals of that product doesn’t work… and it gets worse.  For weeks, if not months now, music is been unable to play through my system due to song not encoded correctly. Is there a fix on the horizon?!Every playlist, album or artist will play a song, maybe play 5 seconds of a song before stopping or skip the song completely because of an error above. This is whilst playing YouTube music through both android or iOS app. Speakers have been restarted or attempted to play on different speakers in the house to no avail.  I am currently using a move or roam around the house as a very expensive Bluetooth speaker or radio. I’ve read that Apple Music users are also having a similar issue, but how much longer can people continue to pay for a product where it’s one function does not work… SORT IT.

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P
5 months ago
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mark bibbingsContributor I
posted in Controllers and Music services

Radio 4 no longer available on Tunein.

Come on Techies there must be a ‘fix’

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M
8 months ago
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RhonnyTrending Lyricist II
asked in Controllers and Music services

Apple Music Dolby Atmos crossfade on Sonos Arc

When my Sonos Playlist contains Apple Music Dolby Atmos tracks, those tracks will NOT crossfade. The first track has to end fully before the second is heard but starts 10 secs in (ie. no 10-second fade-up).Crossfade works fine with non-Atmos tracks.Is the Sonos bandwidth just not up to playing two Atmos tracks over one another? (I have a Sonos Arc with sub and surrounds.)

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R
1 month ago
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Blake7081Contributor I
asked in Controllers and Music services

app doesn’t show all artist

I mostly use Amazon Music on Sonos, but when I scroll through the artists it stops at D. I can search for a specific artists and it will come up, but i would like to be able to scroll through and browse. I have tried to disconnect and reconnect the Amazon account, tried to refresh, logged out and back in to sonos app. Any suggestions? 

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V
7 months ago
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CoachToozContributor I
asked in Controllers and Music services

Sonos to Trimlight

Big Sonos user, using it throughout my house daily. I just put down a downpayment on Trimlight lighting, which has music sync capability. I’d love to be able to have my lights beat to my Sonos system. Talking to the Trimlight guy, he says I would need to connect an Aux cord directly in to my Trimlight box (from a Sonos speaker). Is there a Sonos speaker or way that I can do this? Any thoughts? 

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C
8 months ago
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Polly1Contributor I
asked in Controllers and Music services

app not working

Is anyone else opening the Sonos app and it says Sonos like normal than just goes to a black screen

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Ken_Griffiths
8 months ago
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GiacomoGoContributor I
posted in Controllers and Music services

Hoopla Digital service for Sonos. Get your library card, and get all of this content.

Hoopla Digital streams your local public library content: “hoopla puts your public library at your fingertips. Anytime. Everywhere!”So why is there no Sonos service for this wealth of content .. that you’ve already paid for through taxes?I guess it’s just ‘cause people don’t realize how much content is sitting right there waiting for them to get a library card.There’s a closed topic from a few years ago, but this should not require a TV or a Beam or … People are still struggling for years to get Libby Overdrive to work … for audiobooks. Libby doesn’t support music streaming.Anyone have a way to add hoopla digital as a sonos service?

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G
7 months ago
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KcapadonaContributor I
asked in Controllers and Music services

spotify and sonos

I play my daughter a baby sleep spotify playlist through the Sonos at night. And if I try to listen to a podcast on my phone the sonos will stop playing. I have a spotify family plan. Does anyone have a solution for this? Do I need to reach out to Spotify instead? Thanks for any help you can offer.

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106rallye
7 months ago
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integrateAvid Contributor I
posted in Controllers and Music services

Feature Request: Volume Slider

Hi, I have been noticing that the volume on sonos components is very low even when the volume is around 50%. It then gets loud quickly as the volume is increased further. I think this is related to having a linear vs a logarithmic volume slider level. The volume should increase at the same level throughout the range. At best, there should be the option within the settings whether to have a linear or logarithmic volume slider in order to provide both options. With thanksKeith

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K
6 months ago
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integrateAvid Contributor I
asked in Controllers and Music services

Zones with multiple speakers

Hi, Is it possible to group a number of speakers to work as a single zone (possibly in mono), other than having to parallel the speaker connections on an AMP for instance?It there a way to have say multiple AMPs controlled together as a single zone, in a ‘fixed’ configuration as opposed to having these grouped or ungrouped through the app? (such that the user cannot change this configuration)?Another idea (or feature request) would be to have a 100V version of the AMP that would cater for this very easily. With thanksKeith

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I
6 months ago
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Steve TomichContributor I
asked in Controllers and Music services

access denied to songs in music library on NAS

Hey all,My MyBookLive NAS died after many years of service, hosting my Sonos music library.  I replaced it with a DS120j Synology NAS, and it has NOT been plug and play.  I’ve seen many notes in the Sonos forums about workarounds to get Synology and Sonos to work together, and I’ve tried most of them, to no avail.So, I have a Sonos S1 system that has worked great and I don’t want to migrate to S2.  I have spent hours with very patient and helpful Sonos support techs, Apple support techs, and Synology support techs, and no one can get the “access denied” error to go away when trying to play music library files on the Synology NAS.  If anyone has any recent magic bullets, let me know.Alternatively, if some Sonos user is willing to recommend any NAS that DOES work with Sonos, please let me know.  The Sonos support folks have to remain agnostic, and most of the reviews of the various NAS drives I’ve read are pretty horrible.  Synology seemed “least bad”, but now I think their software is j

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S
6 months ago
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drdrContributor I
asked in Controllers and Music services

Apple Music and bandwith

When I try to play any music on Apple Music I am told by the controller that it cannot play the music as there is not enough bandwidth and that I need to check my internet connection. However, the app works fine with Amazon Prime music and the Apple Music app plays fine with Apple Music. So there seems to be some misconnection between Sonos and my network connection. Changing networks, trying a different Mac, varying network settings etc does not change the situation: no Apple Music. Any thoughts on what’s happening and what I need to do to fix the problem? 

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Airgetlam
6 months ago
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