Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,441 Topics
  • 16,889 Replies

2441 Topics

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Clarkie5765Contributor I
asked in Controllers and Music services

No Deezer Library access.

Hi allSonoa app not allowing me to browse my Deezer library. Have uninstalled Sonos & Deezer, etc, reauthorised Deezer but nothing. All other music services are fine. Help please??

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C
2 months ago
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Kathy MittonContributor I
asked in Controllers and Music services

Computer (NAS drive) refused to allow Sonos to connect

I’m on MacAir running 12.6.3 and have NAS drive (Buffalo LS220D992) where I have the musicI moved my Apple Music library to the NAS with no issue.  Now in Sonos when I attempt to add the network music library I get the “the computer “LS220d992” refused to let Sonos connect to it” message where LS220d992 is the network drive. On Mac in system preferences I have file and media sharing checked.  I do not have firewall on.  I’ve tried a bunch of different syntax for the ‘map to networked share in case my syntax is wrong and I’m also not certain what the syntax should be (many path names result in same error).  Currently I have \\LS220D992\OurMusic\Music I can mount OurMusic on the Mac and see my music filesAny ideas?

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K
3 months ago
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GR1Contributor I
asked in Controllers and Music services

Airplay vs. older non compatible Sonos speakers

Hello, I have been using three Sonos speakers for years and they still work perfectly, BUT they are not compatible with Airplay.   If I buy one newer Sonos speaker that is Airplay compatible, will that effectively make the whole system Airplay compatible?   

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pwt
2 months ago
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pdaltonContributor II
asked in Controllers and Music services

Any physical remote for just "Mute" (maybe "Vol")?

I've owned & really enjoyed my SONOS system for over 10 years.  All but one of my SONOS units are S1 and the other is S1/S2, so I control the system via the How many calls have you missed while getting past your phone's lock screen, then to & maximizing the SONOS app, selecting Rooms, then either:  A. Clicking on "Pause All", then clicking on "Yes" OR B. Sliding up on the black section identifying "where/what" is currently playing to reveal the groupie volume level, then click on the Speaker Icon to "Mute" SONOS?](Android) S1 controller.  And I believe SONOS has done a great job of incorporating all the system controls into the phone app.  However, there is ONE very frequently occurring problem/annoyance that I don't think can be eliminated by any further improvements to the phone app: Very quickly muting/stopping/pausing the SONOS "sound" when necessary.  E.g., when a child screams, a spouse demands immediate attention, answering an  incoming phone call, etc. [Aside: how many

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106rallye
3 months ago
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MadraruaContributor I
asked in Controllers and Music services

Device instead of app

Hi all I am planning on installing several sonos amps and wired speakers in a new build. Can anyone tell me is there a device other than my phone that I can play music and the radio through. I like not needing my phone when I come home from work so is there a device that I can stream from that would sit on for example the kitchen island this preventing me from needing to use my phone?  Thanks. 

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Airgetlam
3 months ago
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Lolo44Contributor I
asked in Controllers and Music services

liste de lecture

Hello, I changed music providers. How do I play my playlists that I created with my old music provider ?Thanks in advance for your help  

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controlav
3 months ago
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TheBravoCContributor I
asked in Controllers and Music services

Unable to get Sonos App to download to Macbook Air M2 error code 1101

Getting error code 1101 on late model Macbook Air, so unable to control Sonos from my Laptop. Sonos site and help very convoluted (Dead Ends - like “Contact Customer Support”, with no links, anyone???). Also, anyone know how to “delete” (not just “switch” off) previous Sonos Alarms? Thank you!

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Airgetlam
2 months ago
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silverorangeContributor I
asked in Controllers and Music services

New Speakers don't show up on Sonos S2 Mac App (but do on the mobile ones)

Hey there,Somehow the new speakers I’ve added to an existing system don’t show up on the Mac app. They’re fine on Mobile and can be controlled/grouped. But no sign of them on the Mac app!  I’ve re-installed the app already. any help would be appreciated. Running macOS Monterey 12.2.1 thanks

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Airgetlam
3 months ago
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DonnyceeContributor I
asked in Controllers and Music services

Apple Music Lossless Airplay 2

Now that Sonos has announced Apple Music support for Spatial Audio this month .. can we confirm this also includes support for lossless Audio?

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Airgetlam
2 months ago
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laindContributor I
asked in Controllers and Music services

S1 app suddenly won't open in Windows 10

It seems about a year ago people had this problem, but was it ever resolved? It started happening yesterday, if I open the S1 app on my computer it gets stuck at the logo launch. Reading other form posts. I’m able to get around it by disconnecting my network, waiting for the app to finish loading, and then reconnecting it. But it is a supper annoying work around. Has anyone actually fixed this issue? 

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UKMedia
2 months ago
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Rapp1234Contributor I
asked in Controllers and Music services

sonos app account

Hi, I got a sound bar which I downloaded the app for and set it up using my own account and email address.The sound bar works with my app for increasing and decreasing volume etc.However if I go into settings in the app and try and sign in it has a random email address and I can't sign in in the app. It says there are new features I'm the app and to sign in but it's not my account. Like I said the sound bar works I just want to be able to sign in in the app. It also has someone else's music choices and songs listened to which is just weird to be honest. Any help would be appreciated  Thanks 

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Airgetlam
2 months ago
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KtulukaneContributor I
asked in Controllers and Music services

Plex Playlists

Not sure if this has been asked.I am new to Sonos but been using Plex for many years.Is there a way for Sonos to use the Plex playlist art instead of the album covers it uses?Many thanks

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K
3 months ago
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two_stoneContributor I
asked in Controllers and Music services

Music Library Settings

My music library is located on a external hard drive, I would like to reset the paths that are already set to add further music selections. However, when I open “Music Library Settings” all I can see is Desktop

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Corry P
2 months ago
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PrineContributor I
asked in Controllers and Music services

Tidal App disconnects, music keeps playing

While using the Tidal App on iPhone, playing directly to a pair of fives via tidal connect, after a few songs the app on the phone appears to disconnect. Music keeps playing, but can no longer control with phone. Have to reconnect and start the current song over. This process then repeats every few songs. Not sure if there is a setting I need to change or if this is just an ongoing bug with tidal app/Sonos. Does not seem to be an issue if using ipad. Any thoughts are appreciated. 

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Corry P
2 months ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services

Android App always wants to jump to an empty queue

After the latest app update, when you tap on the Sonos Android app, it always wants to display an empty queue, even if the queue is empty or not in use. There is nothing to clear, edit, or save for later.  Why does the app default to showing something that is not in use when it really should be showing the devices on the network? To be clear, it only appears when you’re bringing the app back from sleep, but it’s annoying and not at all relevant, and it never behaved this way before. 

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Corry P
2 months ago
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MagicABContributor I
asked in Controllers and Music services

Can others set up playlists for my system?

We’re hosting an engagement party and it would be great if we could have the engaged couple set up their own playlist to play on our Sonos system. Anyone know the best way to do that?

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M
3 months ago
tschneider
tschneiderAvid Contributor III
asked in Controllers and Music services

Tidal connect does not transfer music to speakers

Since about a week or so I am unable to control or transfer music via Tidal app / Tidal Connect on my Android 13 device. It does work using Spotify Connect. I have an S1 and an S2 system and the behaviour is the same on both. Already tried rebooting phone, clearing cache or uninstalling/reinstalling/authorize both S1 and S2 apps. Starting music from within the Sonos apps works. Sometimes when I am fast enough I can see a message that says : Sonos unable to play Tidal - Access denied. 

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tschneider
2 months ago
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ppesaturoContributor I
asked in Controllers and Music services

Music Drops from Pandora Never happened before...used Pandora for over 10 years

SONOS CONTROLLER FOR MACSonos Version 14.16OS: S2Build: 69133120ID: *** Problem: Music plays for about a minute then turns off and app closes.There is update available, but update process stops.I have tried several times with no success.Also "Chat" option not functioning. Please advise. Thank you". Phyllis Pesaturo Moderator note: Personal information removed from view.

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P
2 months ago
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flyblowContributor I
asked in Controllers and Music services

song titles

Having downloaded my music to Sonos numerous song titles are missing ie. (1 CP SCP Side One01 -1mp3) I therefore cannot tell what track I am playing on a particular album can I rectify this?

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Stanley_4
3 months ago
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JonCalContributor I
asked in Controllers and Music services

Mono

I have a pair of Move speakers.  Occasionally I want to move just one of them to another room. That means I’d like to listen in Mono. What’s the easiest way to do that please? Jon

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J
3 months ago
kenbo2112
kenbo2112Contributor I
asked in Controllers and Music services

All music on Calm not available through Sonos app

When using my Calm subscription on my Sonos system, I’ve noticed many music options available on the Calm app are not available on Sonos. For example, on the Calm App or on their website (from a browser) there is a music selection called “Gently Back to Sleep”.  That is not available under any of the categories listed under Calm on the Sonos app.Similarly, Calm has its own concept of Favorites and there is no favorites category under Calm on the Sonos app.Honestly I’m betting this is a limitation with the integration between Calm and Sonos but I thought I’d check here to see if others have encountered this.

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kenbo2112
2 months ago
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SolomiiloContributor I
asked in Controllers and Music services

alarm screen

Is there any way to disable the bright white screen that displays with the alarm?  I'm sure it drains my battery significantly if left on for any period of time.

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S
2 months ago
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Jan AndrleContributor I
asked in Controllers and Music services

Connecting friends/family members to Sonos account on the latest Sonos app/devices

How do I connect a friend / family member to my Sonos app/devices ? 

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B
2 months ago
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JCR28Contributor I
asked in Controllers and Music services

Deezer Connect

When will sonos be compatible with the Deezer Connect application, like with Spotify?

2
J
2 months ago
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mkegregAvid Contributor I
asked in Controllers and Music services

No Sonos download for Ventura 13.2.1?

I just tried to download Sonos on my Macbook Air and noticed it’s not available for download all of a sudden? I am running Ventura 13.2.1. When I go to the apple store on my mac to try and download it, it says “This app is available only on the App Store for iPhone and iPad.” ???Please don’t tell me I can no longer control Sonos from my laptop.

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Airgetlam
2 months ago

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