Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,390 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3865 Topics

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aljun81Contributor I
asked in Controllers and Music services

Cannot subscribe Radio HD through sonos.com

I want to subscribe to Sonos Radio HD.    However, when I go to https://www.sonos.com/en-us/myaccount/user/subscriptions, I’m getting an erroneous message that “*Looks like you already have an existing subscription to Radio HD through Apple. You can access that subscription through your Apple ID settings.” However, the Apple Sonos subscription has already expired.  There is no more active subscription through Apple. Please advise.  

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Airgetlam
5 months ago
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UlfTContributor I
asked in Controllers and Music services

Trouble streaming

Lately, it has happened at certain times of the day when streaming radio on Sonos (TuneIN), I lose the connection. Sometimes I hear signals from another devices in the group. It's almost like it's a bad internet line, but I have fiber with 1GB both ways, so capacity shouldn't be an issue here. Have tried changing to different channels in the app without this helping the problem. I have tried to change radiochannels and to stream from Aplle music, with the same problems. Any ideas what the problem is?

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Airgetlam
6 months ago
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Jonnydrama32Avid Contributor I
posted in Controllers and Music services

sonos arc surround not playing well with Alexa

I’m having an issue with my arc and surrounds when I start music using Alexa. I have a number of Sonos speakers:surround upstairs  bathroom play 1 basement play 1 Arc+300s+sub Living RoomWhen I create an Alexa group with all four and say Play “name of the group,” I can see in the Sonos app that all four have been triggered to play. The problem is, it’s only actually playing on the first 3.  I tried a separate test where I asked Alexa to just play it on #4. Again, it looks like it’s playing but there is no sound, even when I crank it to 100. Now, if I do the exact same thing and start a song either individually on #4 or as a group using the Sonos app, everything plays as expected. I have no idea how to fix this. I’ve changed the name of the group in Alexa. I unplugged my arc and reconfigured it, then put the surrounds and sub into the surround bond again. No matter what I do, Alexa does the same thing - the music appears to play on all four, but it’s only three. One interesting thing is

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J
4 months ago
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rknraquelContributor I
posted in Controllers and Music services

Is the Sonos Controller app ever going to IMPROVE?

*sigh* This app is more trouble than it’s worth.  It’s search feature only allows you to search by specific group like “by song or by artist” and will not search cross category.  Why not just search for anything that matches what I’ve typed in?  This makes it hard to find playlists and indy artists on streaming platforms.  The Sonos related ads that pop up have no way to close without closing the app altogether.  “Add To Calendar” was the only option on an ad wanting me to participate in a Sonos shopping event.  I love my Sonos sound system but dread dealing with this app, so much so I would invest in another product if the controller app was more user-friendly.  There’s no Lock Screen controls either so adjusting the volume requires you to open the app, wait for it to connect and THEN you can adjust the volume or change the track.  There is also a DELAY when doing this as the app has to reconnect to your network each time, so it takes a few seconds for you to control your music.  Each

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controlav
6 months ago
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autksContributor I
asked in Controllers and Music services

Beam + Sub + 2xERA300 music suddenly “not encoded correctly”

My system turned south today for no apparent reason. Running firmware 15.9. Same thing happens on iPad, running 16.6.1 and iPhone. So far it happened on only Atmos songs, have not tried others.lt plays for a minute or so, and then shows the message not encoded correctly, and then jumps ahead 1 or 2 songs, and repeats. Running Apple Music from the Sonos app. ERA300s set to stereo mode. Help, this is the first real problem I have had with Sonos!!

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A
5 months ago
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elvarliivContributor I
asked in Controllers and Music services

Remote control with Samsung LSP7T

Hey. I have a question about connecting Samsung Premiere LSP7T remote control to Sonos. I have connected my Beam (gen2) with my samsung projector via hdmi arc and have also checked that the cec is enabled for remote control. Also I found this article: https://support.sonos.com/en/article/use-a-samsung-one-remote-with-sonos-home-theater-speakers that suggest to set up universal remote, but differently from the samsung tv-s, the projector dosn’t seem to have that option.  While trying to set up the remote under Sonos App, I get to the step where I need to press the volume up button. If I press the button, I notice that the white light on the beam2 will blink lighter, then I press the button on the remote, but the setup in the app will time out and therefor fail.  Is there a solution how to set this particular remote control to work with Sonos?  Thank you,Elvar

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Airgetlam
4 months ago
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dougsbpcContributor I
asked in Controllers and Music services

Queue

The Que will not accept songs

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M
3 months ago
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BroxheadAvid Contributor I
asked in Controllers and Music services

Playing MP3 files rec'd via email

Hi, I’ve just bought my first Sonos speaker (Sonos 5) so I’m fairly new to all this.If I connect my iPhone to a traditional Bluetooth speaker, any sound my phone makes will come out of the speaker.  This works well for me as I sometimes receive emails with MP3s as attachments and I can simply open them directly from the email and they will play.So far I have only set my Sonos speaker up to work with Spotify.  From within Spotify I click the green speaker icon and select ‘Kitchen’ and it worksMy question is, how can I play MP3’s attached to an email, that are opened directly from the email on my ipad or iPhone ?I obviously can’t simply upload to Spotify and play them from there.  I suspect I may need to save the MP3 somewhere first maybe (if so how/where) or perhaps connect to the 5 via a standard Bluetooth connection (if this is even possible?)?Any help is appreciated!  Thank you!   

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B
5 months ago
magicmayhem
magicmayhemContributor I
posted in Controllers and Music services

Sonos unable to play silent tracks from Spotify

Hey guys, I produce playlists on Spotify for the use in Psychedelic Therapy and meditation groups, and the addition of silent tracks at certain times can really make the music around it more powerful, and allow the listeners to process. I have found silent tracks on Spotify, from various artists, with different lengths, and have added them to my playlists. The problem begins when I play the playlist through my era 100’s, the app is unable to play any of the silent tracks and just skips them. Why do you think this is and is there a solution?  I have 2 pairs of Era 100’s in the room, and the setup always works perfectly… except when it is tasked with playing a silent track.  Thoughts? Thanks, Mike

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buzz
5 months ago
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LamikerTrending Lyricist I
asked in Controllers and Music services

Speaker Order S1

HelloMy question is:What determines the order in which the speakers appear after I group them? I have 6 connects with 4 speakers so 24 speakers total. So in the room called kitchen I have 4 speakers in the room called bedroom I have 4 speakers etc. 6 rooms x 4 speakers... When I start with kitchen, then add bedroom, then living room the sonos S1 app ignores the order I choose them in. So when I go to adjust the volume the kitchen will appear towards the middle of the speaker order even though I want it to appear first. Meanwhile the office will be at the top of the order even though I want it to appear last, (for example.) I have tried alphabetical order, numerical order, rebooting each device in the order I want them in, asking s1 to please respect the order I choose, moving the connect boxes from one amp to another, bringing them closer and further from the router, using optical cables on some of them and not others, I cannot figure out how S1 determines the order except -I know that

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Stanley_4
5 months ago
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David JohnTrending Lyricist II
posted in Controllers and Music services

All music services lost and could not add any

I suddenly lost all music services and was not able to even re-add any.  I read a bunch of possible solutions such as rebooting the router, reinstalling the app etc.  I opted for the simplest solution which was to simply reboot the Sonos system.  Now I have 8 Sonos amps not a play speaker so not necessarily that easy I thought.  But all I did was unplug one and plug it back in.  Waited 1 minute for it to fully reboot.  Magically all services magically reappeared.  

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D
2 months ago
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aoskisContributor II
asked in Controllers and Music services

Last.fm scrobbling not working for a day now.

For the past day, scrobbling on Sonos has been broken. No scrobbles have gone through & reconnecting has not helped. Is the service down?

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Airgetlam
4 months ago
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FimsContributor I
asked in Controllers and Music services

Rayo

Following on from a topic on Planet Radio disappearing from the list of services available, the solution was to add Rayo as there had been a name change.I don’t have Rayo on my list of services available to add.Anyone any ideas?!I’m in the UK, so should have it….

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F
4 months ago
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serbanContributor II
posted in Controllers and Music services

Can I somehow export a SONOS Playlist (as xml, csv, m3u, ... SOME text format) in order to change it and import it back ?

Hello,I’m asking a question since the existing topics are rather old…I have a “Sonos playlist”, created by me, which contains files that were located on some network path on my NAS.Now I changed my NAS (different name, also slightly moved the music folders, so for sure can’t re-use the old playlist...) and I was wondering if I have any at-least-partially-automated way to update my playlist, eg:exporting it in some text format, replacing some path portions in a text editor, and the importing it back. exporting it, somehow creating an m3u out of it and importing the m3u…Is there any such possibility ?Thank you.

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controlav
5 months ago
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SteeltideContributor I
posted in Controllers and Music services

Sonos app

I have the Sonos S2 app on both my iPhone and iPad and fully updated and same login. My phone will only show 1 SL1(set up as bedroom) while my iPad shows all 5 of my speakers (living room surround arc,sub, x2 SL1).  deleted app on phone and reloaded and logged in and no change. Crazy thing is I loaded all hardware using my phone and got the iPad later and loaded the S2 app on there and it seemingly “transferred” all info over but the phone lost the surround sound.   anyone else have that with the same acct on 2 different Apple devices?

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controlav
6 months ago
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DocRJNCContributor I
posted in Controllers and Music services

Upgrade Sonos Controller

When I attempt to upgrade the controller on my laptop, I get the following error “Error 1324.  The path ?ProgramFiles (X86) contains an invalid character.” I recently used some PC Mover Software (LapLink) that moved the contents of my old laptop to my new laptop. Is there a config file or registry setting I can edit to fix this path.  I tried to delete the software and re-install, but get the same error message.

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buzz
6 months ago
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PetamssContributor I
asked in Controllers and Music services

using sonos with apple family with multiple IDs

We use the apple family function to share music and play via songs.I’ve had to remove my account and reload onto the Sonos app, following advice on this forum as I was not able to access my entire apply music library.However when i have tried to do the same for my husband’s device, it automatically signs in under his Apple ID (music is under my Apple ID), and I cant seem to change it. how to i fix the original problem we both had  - not able to access our entire apple music library (albums, playlists etc - for my husband and others on the Apple Family plan?

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106rallye
4 months ago
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bsteph50Contributor I
asked in Controllers and Music services

Sonos Radio Subscription Not Working

Hi - I got a new iPhone and, though I’ve been subscribed to Sonos Radio (and have been paying for it), the App does not “recognize” this. Meaning, when I play using Sonos Radio, I still have adverts and can’t skip songs. I’ve tried multiple times re-authorizing Sonos radio, have deleted and reinstalled the app, canceled my subscription and re-subscribed, but nothing. My system is up to date. any ideas? Thanks!

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B
5 months ago
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RobinsonGContributor I
asked in Controllers and Music services

songs wont play

I have a customer with approx 11 sonos amps, play bar, arc, subs etc. Frequently, he gets a message that the song cannot be played. All of the devices show online and he has to reboot the network for it to correct itself. He is in Canada using Cogeco fibe as his ISP. Has anyone seen this before? Any help would be appreciated.

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R
5 months ago
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rmarcContributor I
posted in Controllers and Music services

Playlist

Hi, I have one location with a Sonos Connect and another with a Port. Not on the samenetwork. On the Connect I have playlists etc and would like to use this on the Port also.Is this possible? 

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R
5 months ago
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Cmf921Contributor I
posted in Controllers and Music services

spoitfy songs skipping

Spotify is skipping thru songs. Crossfade is off.Not happy with Sonos or Spotify.

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Stanley_4
4 months ago
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BorisssContributor I
asked in Controllers and Music services

Corrupt Napster

Multiple issues w Napster on Sonos app, mainly:“No connection” error fairly often and without cause  “Favorites” list is filled with scores of nonsensical titles and artists (see screenshot). I have no idea how they got there. Even if I wanted to “unheart” a specific track it’s impossible since no such artist/song exists and obviously tapping it leads nowhere. Scrolling to bottom of a long list such as artist tracks, albums, etc, it spontaneously scrolls by itself again to very top. There is NO method I can find to fully clear the Favorites, My Songs, Albums, etc lists which by now are too long t manage.What I have done, all not solving these issues:Deleted then reinstalled NapsterDeleted data and cache of Sonos appTried Napster both signed in or out to my Sonos accountLogged to Napster web page but data there isn’t synced to the Sonos app, so no luck Now, if Sonos is incapable, unwilling, or indifferent to fix a simple music app, then why offer Napster service in the first place and f

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B
4 months ago
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All Pro RemodelingContributor I
posted in Controllers and Music services

programming sonos to start automatically via wifi

I can’t figure out how to program the sonos to start and end automatically.  IE:  start playing pandora at 8 am and end at 5 pm.  The system is accessed via wifi and controlled thru a mobile phone.  

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A
5 months ago
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JeremyLowesContributor I
posted in Controllers and Music services

Buffering when streaming Deezer/Amazon/Apple.

I have a fairly extensive system but get buffering when streaming Deezer, Amazon, Apple despite reasonable download speeds of 70/80mbps. Any suggestions would be appreciated, thank you.

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J
5 months ago
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timothypContributor II
asked in Controllers and Music services

all Sonos speakers won't connect

Out of nowhere, all of my speakers won’t connect.Nothing has changed, other than rebooting the router (which I do fairly regularly).All of the speakers show that they _are_ connected to the router (looking at the router dashboard), but “Let’s Fix It” keeps telling me to unplug/replug router, turn off/on all the speakers… all of which I’ve done but no change.Don’t know what else to try. FYI, this is all via WIFI.I have pair of Play 5’s, two stereo pair Moves, Beam 2, Sub and One’s for surrounds.

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T
5 months ago
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