Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,206 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3825 Topics

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Richard_109Contributor I
asked in Controllers and Music services

Apple Magic Mouse Gesture Swiping Frustration

I am using the Sonos controller on my iMac M1 chip using Ventura 13.4 software.  When I am scrolling down music on the right of the app using the mouse, the left and right swipe gesture is so sensitive it moves back and forward between windows in the app.I have turned off the swipe gesture in the Settings for the mouse in system preferences however the Sonos app seems to be overruling this.  It is SO annoying!  Anyone any idea how to turn it off?

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Airgetlam
7 months ago
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JoshStrContributor I
posted in Controllers and Music services

Wireless range extender

I have a long house, that is covered with multiple starlink mesh nodes. In most rooms I have S1 speakers throughout the house with a larger set up in the living room. No speakers are wire connected.When I try group all speakers, I'm presented with the “Wireless range extender” error.  Wireless range extender Some Sonos products are using the WiFi from a range extender device. If you include one of these in a room group, you won't be able to play music in that group. To ensure playback in all grouped rooms, you'll need to permanently wire a Sonos product to your router.

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Stanley_4
8 months ago
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HtepTrending Lyricist I
asked in Controllers and Music services

No title and record picture when asking alexa playing song

Hello,It’s been 3 weeks that Alexa, sonos s2 and Amazon music are buggy.when I ask Alexa to play music, song is launched but when I check on the Sonos app I have no picture, no tittlesometiles it works, but when I click next on the Sonos app, same, no picture and title and I can’t clicknext.same with Deezer. of cours I disabled all skills, reset Alexa and Sonos music app 

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H
9 months ago
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BhpContributor I
asked in Controllers and Music services

File order

HelloUp until yesterday, all was fine. Amazon Music albums mostly disappeared. All tracks seem to be available but but in their albums but listed individually in the tracks section. Have re-authorised Amazon Music, didn't work. Amazon Music on Android device ok, no probs.Advice, thoughts appreciated, many thanks

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B
10 months ago
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Klava33Contributor I
posted in Controllers and Music services

streaming playlist on connect

I am replacing a connect with a port and I have several Sonos playlists on the connect that i o works like to transfer to the port. The connect is an older generation that runs on the S1 controller. I don’t they are linked to a music folder, I think they are streaming playlists from Apple Music but not stored on the Apple Music app but the Sonos app.  Is there an easy way to transfer them? I have both still connected on the same network.

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controlav
9 months ago
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timber99Contributor I
asked in Controllers and Music services

Sonos One with Alexa won't play specific songs on Spotify

Hi thereI've got quite a specific problem on my Sonos One (with Alexa built in). This is linked to my Spotify account so I can play music happily from the Spotify or Sonos apps.But when I try to play music on the Sonos One by asking Alexa to play a specific song, it always chooses instead to play the "radio" for that song, ie related songs to it, which may or may not include the actual track.I'm aware this is massively a first world problem, but hey that's what this forum is all about right? ;) Anyone have any advice? Thanks, Tim

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Corry P
8 months ago
martinhy01
martinhy01Contributor I
asked in Controllers and Music services

Album Artwork shows on PC Controller, but not on either of our phones?

Previously, we had our album artwork showing correctly on our PC Controllers and o our phones (iPhone and Samsung Galaxy) My partner has poor eyesight, so relies on the artwork to identify the album he wants to play. Now, the artwork isn’t showing on either phone, but it is there in both PC’s Controllers?We have done a Music Library update on both controllers, but the problem is still there.Can you help please?(As we have an older Sonos 5, we are still on Sonos S1 system)

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ratty
8 months ago
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BoulderMarcContributor I
posted in Controllers and Music services

Can't run S1 Controller on Macbook Pro

Have been running seven Sonos zones using older hardware and S1 controller on iPhone and iMac with no problems. Upgraded to MacBook Pro macOS Ventura. Mac-version S1 controller hangs and won’t boot. PC-version S1 Controller (running under Windows 11 on Parallels) boots, but won’t recognize any Sonos devices. Might be incompatible port configuration. Very frustrating. Any ideas?

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B
4 months ago
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GaryL23Contributor I
asked in Controllers and Music services

Unable to Browse Music (YouTube Music)

Hi,  In the last week or so my Sonos One has stopped being able to browse my YouTube Music via my “Your Likes” playlist, and via “Songs”. All other browse selections work fine (Artists, Albums, other playlists). I can still play songs from those lists fine.I’ve seen old posts related to list size issues … my library is approx 4.5k songs and “My Likes” playlist is approx 2k songs. Browsing these has never been an issue until recently.I’ve rebooted everything, upgraded router firmware, removed and re-added YouTube Music account to Sonos One. No change from any of this.Does anyone know what the issue is ? 

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D
9 months ago
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olluzAvid Contributor I
asked in Controllers and Music services

AAC files not showing up in the Music Library

According to the supported audio formats it should be possible to add AAC files to the Music Library.I’ve added a directory containing AAC files, but they don’t show up in the music library.so far I’ve tried:different kinds of folders (network shares, NAS, Music folder in Documents) added metainformation to the AAC file using Mp3tag downloaded various AAC sample files for testingWhen I add a mp3 file it will show up, but no AAC I’ve found similar topics while searching for a solution, but none with a solution. So, is somebody able to select AAC files from their music Library ?Is Sonos supporting AAC files in their music library, at all ?

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T
9 months ago
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ross100Contributor I
asked in Controllers and Music services

How do you setup a kid's Apple Music account with the Sonos App (no phone)

My child has an Apple Music account, but no iOS devices of her own. How do you setup Apple Music in Sonos without a iPhone/iPad?We have only a Sonos Move.

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R
10 months ago
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EscapevelocitydrumsContributor I
asked in Controllers and Music services

Only some of YoutubeMusic Playlist displaying in sonos

Hi,I have a YouTube music playlist with 1127 songs. In the Sonos app not even half of these are being displayed. It stops somewhere around 400.I have removed the service and added it back, this doesn't help. I have reset the entire system, this didn't help either. Any ideas how to make the entire playlist display for browsing ? 

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M
7 months ago
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ConchanContributor I
asked in Controllers and Music services

adding .flac files to music library on ipad (ios15.7)

I’d like to add some .flac files I have saved in the files folder on my iPad Pro (ios15.7) to my Sonos 1 (OS: S2, version:15.4)How do I do this?I can get to the shared music library pop up, but don’t know what to enter in the path box.Thanks in advance for your help.

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C
10 months ago
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Steve251Avid Contributor III
asked in Controllers and Music services

Missing Albums in Sonos app

So, I am fairly new to Sonos and I bought an Era 300. Love the sound but hate the app. Following advice from thts forum I was told that the only way to get my albums into the Sonos app from Amazon Unlimited Music was to add them to my library in Amazon MU. I think it was either add to favourities or my library or my music but it was click on the big plus sign. Did that no problem and sure enough they appeared in my Sonos appNow this is a pretty rubbish way to do it Anyway all was find until yesterday wh en about 40 albums disappeared leaving me with just 5I mean WTH? Anyone have any idea why this has  happened and how to recitify it?i had planned to order my second Era 300 but I just dont feel confident with the app and I want to play spatial music. Ta in advance

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Corry P
9 months ago
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katherineandleeContributor I
asked in Controllers and Music services

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

Please can anyone help. I keep getting a Sonos update failure, after putting in the correct password and having checked the System setting app management for Sonos is on? I really do not want to have to go through the whole uninstall/reinstall unless i have to!Thanks.

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K
6 months ago
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Don3Contributor I
posted in Controllers and Music services

Authorisation

Upon attempting to open Sonos, my MacBook Air cannot find my Sonos system (sub, 2 x Play 1, soundbar in family room and 1 x play 3 in bedroom). When I try to update to update the controller, the message is that I am not authorised to make changes. I have owned this system for 10 years and this issue has never arisen before. I recently updated my MacBook Air to Ventura 13.4.1. The Sonos help bot is not helpful at all. Has anyone else had any similar problems? Any hints?

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D
9 months ago
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Serrano houseContributor I
asked in Controllers and Music services

how to

My question is if my roommate has a account on the app with these same speakers paired to it before can he pair them again too his account I started a new account with his speakers attached but he says he can't use his account anymore with these same speakers attached to it?

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106rallye
10 months ago
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newsdedeContributor I
asked in Controllers and Music services

Trouble connecting Synology NAS to Sonos

When I follow instructions to add Synology NAS to Sonos App, I never get the ability to click the “next” Button. I tried a few variations of the path/computer name/share name, and even copied and pasted the quick connect ID, but the Next button stays dead and unclickable. What am I doing wrong? Can someone share a specific example of how the path/computername/sharename should read? 

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M
10 months ago
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TedKyContributor I
asked in Controllers and Music services

Music Library not found

My system is two Play 1 speakers connected at 5GHz to a TalkTalk router (TalkTalk Hub). Both 2.4GHz and 5GHz have the same SSID. I have controller apps (S2) on iPad, Android phone and a Win11 Laptop also connected at 5GHz.My problem is that for roughly 50% of the time Sonos fails to find my music library which is on the laptop, reporting that the media server can’t be found.  Mostly, but not always, restarting the laptop resolves the issue. On opening an S2 app, during the “searching for your Sonos system” few seconds, a transient message appears saying that one of my devices might be unplugged (which it isn’t). Both speakers play.Any ideas as to how to avoid these frequent and annoying laptop restarts?

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T
10 months ago
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gilmContributor I
asked in Controllers and Music services

Can't login to the app showin Let's try that again

Hey,Can’t login to the app, listen to music from Spotify, add new music service or installing my new Sonos arcTried Everything: - Reset the router  - Unplugged the other speakers and products - Restart and Reinstall the app (IOS 16) - Checking the router setting  No VPN or Microsoft defender and the internet connection is strongI Can use my other Sonos products Can see the arc on the app but can’t install it 

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Corry P
10 months ago
Sveinlea
SveinleaContributor I
asked in Controllers and Music services

high volume level sonos

The volume seems too loud when playing from Apple  music , Tidal etc in the Sonos app. Anyone else experience this?

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J
9 months ago
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proth322Contributor I
asked in Controllers and Music services

the Sonos spotify API is missing all podcasts

With Stitcher going away (does Sonos even know this?), I transitioned to Spotify to listen to my podcasts on Sonos. Open Spotify on the Sonos app and all you get is music playlists. Why doesnt the interface match the actual Spotify one, and why is this the case with just about all of the Sonos APIs. They are all missing some key elements. 

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J
7 months ago
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AmildaContributor I
asked in Controllers and Music services

iChill

Hi, I would like to connect iChill to my Sonos but it’s asking for my Sonos username. Where do I find this? 

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controlav
9 months ago
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fable beamContributor I
asked in Controllers and Music services

Cannot connect to NAS (Freebox) with my Beam gen2

Following the remove of the feature allowing to read music directly from my android phone, i’m looking for a solution to read my music on my Beam gen2. I tried to connect to my Freebox Delta NAS. SMB2/3 is activated on my freebox in the “windows sharing” options. I verified, and my Beam is running Sonos OS S2.There are no user/password required, and i’m using \\Freebox_Server to access it.It’s working fine from my computer. But the Sonos app displays the following error when I try to add a new shared library : “The computer Freebox_Server has not been found”. (translated from french, sorry). What am I missing ?i.e : someone had apparently the same problem here, unanswered 

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Corry P
10 months ago
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esophoriaContributor I
posted in Controllers and Music services

Sonos As A Sound Source for my Mac Desktop

I have a Sonos system that I can control with the Sonos app on my Mac system,  I’m wondering if I can get any of my Sonos devices to show up as Source on my Mac system?

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K
10 months ago
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