Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,471 Topics
  • 17,084 Replies

2471 Topics

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De'ComriesContributor I
asked in Controllers and Music services

Arc & Sub sounds 'terrible' streaming music from NAS

I have my Arc and Sub connect to QNAP NAS with .aif music files but playback is terrible. On the same set-up movies sound great and streaming music from Sonos radio sounds good. Wondering if other people with similar set-ups have the same problem? 

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5 months ago
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JohinSwedenContributor I
asked in Controllers and Music services

BBC Radio on Sonos

I’m in Sweden. Currently I can hear BBC Radio on Tune-in, but the broadcast is interrupted now and again with a warning that broadcasting will end in 2023. I’ve been in touch with the BBC who tell me the following:The BBC uses several streaming technologies to deliver BBC Sounds. One of these is called Shoutcast which the BBC will stop using by mid-2023. We recommend that if you hear the message advising of the change, to follow the advice and get in contact with the manufacturer. It might be possible for the device to be updated to use another of stream technologies that we will continue to use (HLS and DASH).Shoutcast is an older streaming technology and many connected radio devices in the UK no longer use it for BBC streams. Ending support for Shoutcast will enable us to focus on HLS and DASH - the two most popular technologies currently used. As well as delivering better value, it will allow us to understand more on how our content is consumed. This forms part of our strategy for B

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5 months ago
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Carlos1970Contributor I
asked in Controllers and Music services

adding URL to tune in

Hello  I’ve just moved into a house with Sonos Connect Amp that runs on the Sonos 1 app. All seems to work fine but I’ve been trying to listen to a station called Buzz MCR. It isn’t listed on the tunein app so tried adding the URL, but it still didn’t work. I just get silence. https://streaming02.zfast.co.uk:2199/tunein/kookyinc.plsI messaged the radio station and they said download sonos 2 app but that doesn’t connect to the sonos gear that I have.Can anyone help? Is there another app that might play the URL? Many Thanks ​

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6 months ago
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Cali PersonTrending Lyricist I
asked in Controllers and Music services

Using Airplay group w/o turning on TV

Hi...I just set up a new ARC in my living room and have surround with two Ones. However, now when I play music through AirPlay on the group, it just just play on those three speakers—it insists on also turning on the TV and showing what is playing on Spotify. It adds about 20 seconds to the process and it’s annoying to have the TV on when I just want to listen to music. Is there a solution to this? The TV is a Sony Bravia connected to the ARC through e-ARC HDMI. Thanks in advance.

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5 months ago
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100RNRContributor I
posted in Controllers and Music services

No volume control outside of Sonos App

I'm running Android 13 on a Pixel 5a.  I have the latest version of Sonos, 14.18.2, S2.A while ago I could control the volume from the Android Lock Screen. I've tried everything on every link Sonos has on this topic, still no luck. Any suggestions?  Is this working for other Android users?Thanks. 

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1
6 months ago
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Topcat69Contributor I
asked in Controllers and Music services

How to remove Sonos Devices from my iPhone Spotify App

Hi,really annoying problem and I hope someone can help out… thanks in advance…I play music via an Alexa routine in my kitchen Play5 each morning some mornings I commute to London and want to listen to a podcast When I open my Spotify app (on the train) I see “kitchen” as the device and the current music playing there i want to leave that music playing but listen to a podcast on my phone how do I do that? if I select phone as the device then the music stops playing in the kitchen and plays on the phone. So my wife at home suddenly stops listening to music if I switch to the podcast first then that comes through the kitchen and when I switch devices to my phone I am fine but, again, no music in the kitchen i have a Spotify family account and Spotify on Sonos is using a different account to the one on my phone i never control Sonos from the Spotify app so happy to completely disconnect Sonos devices from the app on my phoneamy help to this really annoying feature much appreciated. ​​​​​​​

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106rallye
7 months ago
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GroggTrending Lyricist I
asked in Controllers and Music services

Access denied from Synology NAS DSM 6.2

I recently had to change one of the drives on my NAS and ever since my Sonos app on my iPhone and Windows 11 laptop return access denied error messages when trying to run music from my iTunes library. Any ideas?

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7 months ago
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jnakProminent Collaborator I
asked in Controllers and Music services

Lost connection to Spotify

I have my Sonos system which is generally pretty stable. Today I got the dreaded “connection to Spotify was lost” error. Diagnostic number is 591945114  The Connect I was using at the time is wired. 

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J
6 months ago
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DavidB22Contributor I
posted in Controllers and Music services

Problems streaming certain songs in Apple Music

I am having trouble streaming all my songs in my Apple Music playlists. In my Apple Music app, they are all available and can be played. In the Sonos app, certain songs are “greyed out” and not available. The album artwork is not there either, it has a symbol that looks like the Saturn planet.It’s getting very frustrating using Sonos when all my music is not available.Any help is much appreciated!

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Airgetlam
6 months ago
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mattcsonosContributor I
asked in Controllers and Music services

play different music in different rooms

I have 2no play1's and a sonos 1, using s2 app on andriod. I have a Spotify premium account.  How can I play different songs in different rooms? Any help gratefully received. 

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5 months ago
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IanForContributor I
asked in Controllers and Music services

Albums with the same name are getting merged

I have 2 albums by different artist (Cult and Beatles) called Love which keeping getting merged when I view via the Sonos App but are ok when I view via  Music on my Mac

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I
5 months ago
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riemersContributor I
asked in Controllers and Music services

Sonos HD still filled with commercial spam

So i was getting really tired of the adds on the Sonos, i cannot switch between stations without being spammed with ads. So up comes Sonos HD Radio, i do a trial and i still hear ads on every station and even still in my own language so it is still targeting me.So even that Sonos HD promises no ads, i think the stations on their own add ads at the beginning too so that means Sonos HD can never deliver because those stations still place ads in front of them making the HD useless in my opinion.The only thing that does work is to just lower the volume to 0% and leave it on, then raise the volume when i want music again. I know this uses up bandwith but hey, people do crazy stuff to avoid those freaking annoying ads.So if anyone has the golden nugget here, please mention it :) excuse me for my “annoyance”Thanks,Erik

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6 months ago
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BertrandMContributor I
posted in Controllers and Music services

Unable to connect to Freebox NAS in SMBv3 (with Sonos S2 14.19)

Bonjour, Contrairement à la release note de Sonos v13.4.1 qui indique la prise en charge des protocoles SMB2/3, mes Sonos S2 en v14.9 n’arrivent pas à se connecter au NAS de ma Freebox Revolution si je la configure pour utiliser SMB2/3. Est-ce que quelqu’un a rencontré également ce problème et a trouvé une solution ? Merci pour votre support.

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6 months ago
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ohnltContributor I
asked in Controllers and Music services

How to connect Spotify to sonos from Ivory Coast

Hello, I would like to connect spotify to my sonos application but I can't find the application in the "add a service" search. However I managed to sync my soundcloud account.  Thank you for your help !

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Airgetlam
6 months ago
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tw17Contributor I
asked in Controllers and Music services

Sort Spotify Playlist by Recently Added in Sonos App

Is there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.I’ve seen similar requests on this community forum where the response has been to pass the feedback / request onto the development team. But those posts seem to be from 4 or 5 years ago.Any progress made on making this option available which I just can’t find?Cheers!

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controlav
5 months ago
Gwenddoleu
GwenddoleuTrending Lyricist I
asked in Controllers and Music services

Double notification icon on Android app

Hi!Since some time, the Sonos app on Android activates two notifications (one is normal and works well, the other is like a ghost notification, useless).I’ve tried to reinstall the app but with no effect. Problem is present on multiple devices, with Android 11, 12 and 13.Other with the same bug? 

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3 months ago
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eddieckfContributor I
asked in Controllers and Music services

Trueplay

        After the 14.18 updates recently, the link for Trueplay was sent to me in my iPad and I duly did it in my room which consisted of the Arc, a pair of One SLs and the Sub Mini. There was no problem (both steps) and i was successful on the first occasion and of course the overall sound improvement was instantly noticeable.         Unfortunately I cannot say the same for my set up in the hall. I have my Playbar, Sub Gen 3 and a pair of One SLs. I was unable to even get through the first step of the Trueplay because apparently there is some noise interference in the hall. I had this done at 5am in the morning with everything off except the lights and no outside noise either. I have been trying since but have been unsuccessful all the time - not even the first step. For your information the set up was on Trueplay before the updates. Can anyone enlighten me on what to do about this?

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6 months ago
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kirill_sProducer I
asked in Controllers and Music services

apple music does not work

Hi, apple music does not work. Says cannot connect to apple. Other services work just fine. Anybody has the similar problem? Tanks.

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K
6 months ago
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Wfdeac23Contributor I
posted in Controllers and Music services

Niagara support?

I use Niagara launcher but the media widget controls do not work.  Does Sonos support proper media controls?  Every other media widget works fine.  This is from the Niagara support docs...  ask them if they can support transport controls & implement proper media sessions (e.g., you can share this Medium article).

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buzz
5 months ago
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CollegerangerContributor I
asked in Controllers and Music services

Incompatible with S2 but only have S1 and never upgraded!!!

All my Sonos have lost connection bar a Play 5 - All others are saying not compatible with S2 Controller - I dont have an S2 controller and never have upgraded.  Is this the forcing you to change policy ?  I have looked and says re-connect using S1 - I have S1 and there is no option to add devices!!   aaaaaagh

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Ken_Griffiths
6 months ago
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robokittyAvid Contributor I
asked in Controllers and Music services

with new S2 app I get stuck in "not connected"

Recently the iOS S2 controller app was updated. In the past if a device was unplugged, it just didn’t show up. Then when you plugged it in it would be found. It was like this for ages, with S1 also.Now if you unplug a device it shows up as “not connected”, and even if you plug it back in it remains “not connected”. There is now a lengthy process to re-connect.Luckily for me, for now, the S2 controller on the PC still works the old way – I can unplug and re-plug. To add insult to injury, it also says it can’t find a Sonos Connect. Well, I decommissioned that a year ago, and of course it isn’t supported by S2 anyway. The fact that it spends many minutes trying to reconnect to it is annoyingI went to the web page, and it listed all my devices correctly, but said they all needed to be update to make the S2 compatibly. But that is clearly not true either – I have used all my device with S2.Regarding my main problem, the “not connected” when I turn something off. I know Sonos has always reco

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buzz
5 months ago
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chris_122Contributor I
posted in Controllers and Music services

sonos app keeps thinking it is on a different network

My sonos system is connected to netgear Orbi.  I have been using the system for years with no issues.  Now the App both Android (Samsung s22) and Apple (ipad) keep thinking that the system is on a different network.  But I can see the devices are all connected when I log into my router and I can still use sonos via a seperate amazon echo and Alexa voice control to play music. If I power everything down and restart it then it works for a short period of time before again it stops working "sonos and you mobile device must be on the same network" and again my router shows they are on same network and sonos can still ve controlled via voice. My system is Sonos boost connected WiFi ethernet cable to netgear orbi1 x sonos play 12 x sonos play 31 x sonos move1 x sonos  port  

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J
6 months ago
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DFW MikeContributor I
asked in Controllers and Music services

another sonos user in my home

A friend is visiting me for a couple weeks. He is a Sonos user. He only sees my music (Pandora, etc) on his Sonos app. How can he access his Pandora playlists, etc and play on my system.

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6 months ago
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SofaSurfer21Avid Contributor I
asked in Controllers and Music services

Sonos volume control frozen

Hi,A week ago I started to experience some strange behavior from Sonos volume control in the controller app. When I want to control the volume of one of the devices, occasionally that possibility is frozen/shaded and I cannot control the volume. If I increase or decrease the volume for the group, then the volume of the frozen device is also increased/decreased.I tried to remove the devices from the party mode and then connect them again, but then the volume of the Sonos device, to which I connect others, cannot be controlled (frozen/shaded).Anyone experience the same issue or had a same issue and managed to solve it? Willing to share the solution?I run the group of Sonos One (Gen 2) speakers and one Sonos Move.Thank you and best regards.   

2
S
7 months ago
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jmkramerContributor II
posted in Controllers and Music services

Amazon Music Showing Old Speaker Names from a Different Network but not current network

Problem:  After resetting and moving to a new residence (and wifi network) Amazon Music shows the old speakers names and not the new one’s I recently moved from one residence to another.  I factory reset all the speakers and gave them new names on a new network. I am thinking about starting to use Amazon Music and not Spotify.  This is a showstopper!  Spotify and all my other apps show the new speakers properly at the new house. I just installed Amazon Music on my phone.  I cleared cache and wiped settings for amazon music and the old speaker names still show up.  None of the new names or speakers show that are on my new wifi network.  How does it know the names of the speakers and old house/network that existed previously?  I have both the S1 and S2 app installed.   I am thinking I need to wipe cache and data from both the S1 and S2. 

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3 months ago

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