Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 2,997 Topics
  • 20,603 Replies

2997 Topics

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Pifrac
asked in Controllers and Music services

Spotify likes can't be played via the desktop app

Hello there, I would like to submit a bug report. On the S1 desktop app, when I select my Spotify “library”, then “titles” and hit “play”, an error occurs every time. I can’t run my latest Spotify library picks, nor on shuffle mode, to say it otherwise… Hope someone will find a way to make it work, maybe by loading a part of the library in the queue-list for example ?

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Airgetlam
6 months ago
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IrvineboyContributor I
asked in Controllers and Music services

Youtube music doesnt work in the Sonos App

I have tried deleting and reinstalling the Sonos App and even reauthorizing access.  It says “no selections available” and it seems like other may have had similar issues.  Nothing works.  Is there a mis-compatibility with YouTube music and Sonos?

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Corry P
6 months ago
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rpmohnContributor I
asked in Controllers and Music services

Samba share works on 1 speaker, not on the other

I have an S1 Sonos system with 1 Play:3 and 1 Play:5. I have a Music Library Setup to my samba share at //servername/media that has been working just fine until I replaced my wifi router last weekend. I’ve re-added the share and I can navigate around within the share just fine from the Sonos S1 app. When I try to play music from it to my Play:5 I get an access denied error. I can play music from it just fine to my Play:3, and if I’m playing music from it to my Play:3 I can then group in my Play:5 and it plays on both of them. If I then remove the Play:3 from the group, it stops playing on both. Please help, thanks! -Ross

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R
6 months ago
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AssAssinContributor I
asked in Controllers and Music services

Auto-switching volume between airplay and TV?

Hi, I have an arc that I use for both TV and music via airplay.  I tend to listen to my music much more softly than the TV.  Airplay controls volume by changing the volume of the whole arc, so when I go to watch TV, the arc volume is set very low, and I need to go to the sonos app to make it louder.  Is there a way to make it remember the volume I like to use for the TV, so that it switches to that automatically when I’m using the TV?  So I don’t have to open the sonos app and change it each time I want to watch tv after I’ve used airplay for music?  

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Corry P
6 months ago
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kirill_sProducer I
asked in Controllers and Music services

apple music

Hello everyone.Run into a problem with apple music right now. Sonos plays albums on apple music but gives an error when I try to play a radio for any artist. Is it a problem with sonos or with apple? Or with me?Thanks.

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K
7 months ago
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JohnmancContributor I
asked in Controllers and Music services

issues with Sonos app

I bought a play 1, some years ago, which has been working OK over the period. I recently decided to replace  my old LG smart speaker with a new, sonos one. Which I now regret.Since my purchase, I spend most of my time with the app, trying to find the speakers, sometimes unsuccessfully. Constantly  going through the same rigmarole I sometimes actually  give up.My account on the app,  email and system, is often one day greyed out and I cannot access anything. But the next it's  highlighted and functioning. Voice control, both Alexa and Google, are sporadic in their response. So given up, even with simple requests.Yet strangley, Spotify find the speakers no problem. So I can at least use that. I'm at a loss, other than accept, I've  made a mistake.Anyone else? 

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N
6 months ago
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UltimatesContributor I
posted in Controllers and Music services

Amazon Music

Bonjour,Depuis quelques temps, lorsque je veux via l’application Sonos, écouter mes playlists d’Amazon Music, j’ai systématiquement le message ‘Échec de l’opération demandée, veuillez réessayer’. Cela fonctionnait avant.Tout fonctionne correctement avec mes playlists Spotify ou Deezer.J’ai réinitialisé le controler, réinstaller le service Amazon Music, mais cela n’a rien donné.Avez-vous une idée ?MerciPatrick

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U
7 months ago
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ghostmanContributor I
asked in Controllers and Music services

Amp power rears in arc system to play music only

I see this topic discussed in several different ways, but I don’t see an answer (other than removing the amp from the system) or feature request.I have Arc+amp+sub in a system, but on occasion I would just like to play music on the speakers connected to the amp.  The technology is definitely there to do that...someone at Sonos needs to do the programming.  Or is there another way?

3
Airgetlam
6 months ago
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MMoreauContributor I
asked in Controllers and Music services

Can't reinstall my Deezer account

HiLast week-end I had trouble browsing my Deezer music on Sonos, so i removed my family member account (the other accounts left unchanged).=> my member account was no longer displayed in the list of Deezer accounts in the Sonos appWhen I tried to reconnect my member account, the beginning of the process was ok. I could select in the browser my member account. But when switching back to the sonos App, I got an error message saying that this account was already configured and that adding it was useless. But my member account was still missing in the Sonos app.I tried to reinstall my Sonos app, without success. I disconnected all my sonos equipments before trying again, without success. I tried from the PC with Sonos Controller and got the same error message. Any idea/explaination?

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Corry P
6 months ago
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jonathannyeContributor I
asked in Controllers and Music services

Sonos won't play Apple Music Playlist

When I select Apple Music → Library → Playlists, the error message “An error occurred while adding tracks to the Queue (1002)”. This also happens if I select Library → Songs but not when I choose Library → Artists or Albums. I can hear specific artists or albums but not playlists or songs. Any help would be appreciated.

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Corry P
6 months ago
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protaryContributor II
asked in Controllers and Music services

editing or deleting rooms or deleting devices from an old room.

This has happened to me before and the S2 app is a bit clunky when adding or upgrading devices. I just upgraded my Home theatre setup by upgrading the sound bar to the Arc. i added it and also added the Sub so now my room is called Family Room (+sub). issue is that when i go to add the surrounds (2x One SLs) it wont let me as they are connected to the old Room now called Family Room (?).  i need to somehow delete that room and/or remove the One SLs for that room so i can add them to the Bar and Sub.  any advice would be greatly appreciated. Would be great if Sonos would work on making the S2 controller more intuitive and straightforward. Patrick

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N
6 months ago
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Benet123Contributor I
asked in Controllers and Music services

Why Can’t Sonos Make a Universal Controller

A question for Sonos.  Why can’t you make a combined S1 and S2 universal controller?  Can’t your software be smart enough to identify and combine all of your speakers?  I get the hardware is different, but if S1 controls old hardware, and S2 new hardware, why not a S Universal that is smart enough to combine and control it all?  Or is this a way to force the sale of upgraded hardware?

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Corry P
6 months ago
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Y.HungContributor I
asked in Controllers and Music services

Unable to play songs from Spotify

I recently have some problems using my Play 1 to stream music from Spotify. It keeps skipping songs at first and then just stops completely. The error message displayed on my app suggests that my Wi-fi connection is unstable, but streaming music from SoundCloud works perfectly fine, so I suppose there is some other reasons.  Although I am not sure whether this problem is caused by Spotify or SONOS, I am hoping that there may be some solutions because Spotify is the main service I use. Please let me know if there's any way to solve this. Thanks.

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Airgetlam
7 months ago
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James_84Avid Contributor I
asked in Controllers and Music services

Sound level when creating a group

HiWhen creating a group, is it possible to have the added speakers join at the same volume?For example:I am listening to the lounge, at say volume 20, and want to add the kitchen.At the moment, if I add the kitchen and it’s been previously played at 50, that’s what it will join the group at, rather than the desired 20.Thanks in advance.

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J
5 months ago
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PingouricateContributor I
asked in Controllers and Music services

Android app - SoundCloud - Albums not visible

I've added SoundCloud to the Sonos app for Android, but I don't see the Albums menu entry in the app (the URL /albums on the website). How do I add it please?

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P
4 months ago
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YosemiteDaveContributor I
asked in Controllers and Music services

How do i listen to music that is on my hard drive?  

I have files WAV files on my hard drive that is on my desktop computer or phone and I want to listen through my Sonos system.  Is that possible?  I also get emails with music that I can stream on my computer and would like to be able to listen through our Sonos system.  I work in the music business and am sent music that is not commercially available.

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buzz
6 months ago
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RobbioContributor II
asked in Controllers and Music services

Surround Sound from Local Library

Now that Era 300 means that Atmos music can be cast directly to ARC, Beam (Gen 2) and Era 300 without the need for a TV (Thank goodness)... Will it be possible to play local surround sound music to these devices too? I have a collection of multichannel flac files that I would love to put in the local library and cast to these devices without a tv. 

3
Airgetlam
6 months ago
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SwitchcaseContributor I
asked in Controllers and Music services

How to assign different Spotify accounts to different Sonos devices?

In my household I have a Sonos One in my daughter’s room, and an Arc and a Beam in other parts of the house. I have everything connected to my Sonos account using Spotify and Alexa. I want to restrict what my daughter can listen to in her room, so I set her up with her own Spotify account on my family plan and restricted explicit music.I can’t figure out how to set it up so her Spotify account plays on her Sonos One, and my account plays in the other parts of the house. I tried creating a separate Sonos account, but the Sonos app wouldn’t let me. I added both her and my Spotify accounts to my Sonos account, but couldn’t tell it to use one account on one device, and another account on the others.What can I do here? I will have to get rid of the Sonos One and buy some other speaker if I can’t restrict explicit music in her room.

3
106rallye
6 months ago
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SarnoAvid Contributor I
asked in Controllers and Music services

Play Amazon Music on a Sonos group of speakers

Spotify’s Android app can direct the music stream to be played on either:(a) an individual Sonos speaker(b) a group of Sonos speakers as set up in the Sonos app.Can the Amazon Music app also play on a group of Sonos speakers?

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Airgetlam
7 months ago
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LarseckContributor I
asked in Controllers and Music services

S2 bug

My system can't be found in app and have difficulty to restore and find system again.  Started with my boost that wouldn't update. (Version 15.1)  Now I've spent a long time getting it up and running again, but that could indicate a too quick update.  I hope for my sake and that of sonos fans that sonos rushes an update that fixes the bug!

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106rallye
6 months ago
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DarkonIVContributor II
asked in Controllers and Music services

s2 Android 15.1.1 app queue glitch

With the app unloaded, now tapping the Sonos S2 app icon open Sonos to the last used speaker groups music queue instead of opening to the speaker group.Previously tapping on the widget album cover or tapping on the S2 app icon would open S2 to the My Sonos or last used speaker group page.All widget touch points appear to work correctly. To be crystal clear, this appears to be only an issue when tapping the Sonos S2 application icon from a home screen or from the app tray.  I'm not sure why opening directly to a speaker group queue would ever be desired, and if it were to be an option it would be one that we should be able to turn off.Tested/confirmed on Android 13 on Pixel 4a and Samsung S22 Ultra. 

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D
1 month ago
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tchameleonContributor I
posted in Controllers and Music services

Sonos and Amazon Music issue

I have purchased 200+ song on Amazon Prime. When I access them within Sonos it will only play 48 of them. Anyone having a similar issue?

3
Stanley_4
6 months ago
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Trill14nContributor I
asked in Controllers and Music services

Apple Music “unable to browse music”

I’ve seen this question asked before but no real answers have been provided, at least that I have seen.  What is the fix for this issue?

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O
6 months ago
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Lyndonb95Contributor I
asked in Controllers and Music services

Access to Pandora app denied

I see quite a number of folks with this issue one and two years ago.  Mine is of recent vintage, since iOS 16.3   I can restore access by reauthorizing of course but doing this every single time I want to use the app with Sonos is not a good user experience.  Since I have no issue with Pandora directly, I have to conclude this is a sonos issue and hope there is a better fix for this than ignoring the problem.  Sonos has always been my exemplar of great customer service and smart tech support but this time around there seems to be nothing from Sonos but the sound of crickets.  

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Airgetlam
7 months ago
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blaizeAvid Contributor I
asked in Controllers and Music services

Security & Privacy error on Mac

Just applied recent Sonos App update on up-to-date mac (Ventura 13.2.1 (22D68)), and right at the end the Mac popped up an error that the upgrade was blocked by apple Security and Privacy setting.When I clicked on it, it just went away.  App seems to function, but leaves a mystery of what went wrong, and raises the spectre of potential future problems from a partial update….

3
B
6 months ago
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