Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,495 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3883 Topics

D
Dcgman#1Chromatic Producer I
posted in Controllers and Music services

WIFI Connection question

I brought my laptop with me to work today update my music library in Sonos app. Of course I need to connect to my work Wifi in order to use the app on my laptop. But I dont want to mess with any setting that I already have on my Home Wifi for Sonos. Is it okay to connect to my work Wifi to update my Music Library and when I get back home to reconnect back to my Home Wifi? Can this be a difficult task? I deleted a lot of my music files/folders to make room for new music to be added to Sonos. I didnt have any space on my laptop to add the new music files yesterday as it was too full.

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Airgetlam
1 year ago
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BehemContributor I
asked in Controllers and Music services

Switch between device

Hey ! I've got a Five ans a Beam in the same room. Is there a way to shutdown the Five when i put on the TV (stop listening music for TV) ? Thanks 

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B
1 year ago
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kandtContributor I
posted in Controllers and Music services

Application sonos S2 ne fonctionne plus sur macos El Capitan

Bonjour,L’ancienne version de Sonos S2 a été mise hors service du jour au lendemain pour les anciens Mac tournant sous macos El Capitan.L’application exige d’être mise à jour, sauf qu’une fois la mise à jour installée l’application refuse de s’ouvrir car elle n’est pas compatible avec macos 10.11.6Je peux comprendre que l’application ne soit plus mise à jour sur les anciens appareils mais la rendre incompatible du jour au lendemain sans motif ni explication c’est assez lamentable...D’autres personnes sont-elles dans le même cas?

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K
1 year ago
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johnnayContributor I
posted in Controllers and Music services

My Sonos stations not changing properly

I have several TuneIn radio stations saved in My Sonos. Recently, when I try to change from one station to another, I’ll see the icon at the bottom of the app change to the new station but the audio stays at the old station Reselecting the new station usually switches over the audio. anyone else have this problem or (hopefully) a solution?

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N
11 months ago
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Mr.JKContributor I
asked in Controllers and Music services

problem with android app

Since I upgraded my Android device 18. Mars, I have not been abel to upgrade my sonos app. I have also tried to delete the app and download it againg. But now I can not download the app fra Google play store. What have I missed/forgotten?  

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M
1 year ago
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pilotbumTrending Lyricist I
posted in Controllers and Music services

Why is there no re-boot option in the app?

This has been an ongoing but seemingly ignored request by Sonos, but why is there no reboot option from the app?I have a regrettable $6,000+ Sonos system that is awful. It cuts out all the time and with every phone call to tech support I’m given a list of excuses why they’re cutting out and ultimately I think it’s their software. On the most recent phone call I was told one of the zones that was presently playing did not exist. Anyway, in addition, with each tech support call I am told to reboot all of my Sonos devices. The only way to do this is to physically unplug them and plug them back in. OR, they can do it for you remotely. I have 11 Sonos products. So unplug them and plug them all back in is a PITA. One of them requires I move my refrigerator. Another requires I climb up into my attic. Another requires I move my entertainment center and television.For a company that sells accessories specifically with aesthetics in mind so a person may conceal the wires, they sure make using th

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UKMedia
1 year ago
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Harris in VAContributor I
asked in Controllers and Music services

Sonos Streaming horrible with Sirius XM and Spotify

I’m re-introducing this topic because it has been brought up before and after all this time, Sonos seems to have failed to do anything about it.   Both Sirius XM and Spotify drop very regularly, at least twice per hour if not more.  With both I get the error message “Unable to connect . . .” and with Sirius XM I also get the message about not being able to play because of some “encoding” issue. I have gigabit Internet coming to my home and all my Sonos speakers are connected via 3 Sonos AMP’s which are connected via Ethernet cable, so WiFi is not even involved.Any ideas?  Also, with all the complaints, why hasn’t Sonos addressed this issue being experienced by so many customers?

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buzz
1 year ago
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Jack SaltielContributor I
asked in Controllers and Music services

Music Library will not successfully get imported in S2 PC app

I am setting up a new S2 system in a 2nd home. The system is all connected and working fine and I am trying to attached an established music library on a NAS drive which I used on the S1 system before for years with no problems. It is a big library with over 25,000 songs. When I attach to it I am told that I am connected and that it is scanning the library. After a few minutes it fails with a message that says: “//xxxxxxx/” is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.” … meanwhile I am connected to that file share with no issues from various PC’s on my network. Sometimes it fails in 3-4 minutes, sometimes it runs 20 minutes and fails. The Buffalo NAS drive is always online and connected and has no issues.I have tried following the ridiculous advice: unplug all sonos devices, the nas and reboot the router and then when the router is back online power up the sonos and NAS devices and try again. It makes NO differ

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G
1 year ago
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Clarkey2021Trending Lyricist I
posted in Controllers and Music services

S2 (15.2) won't open days after updating/using

I’ve got a Sonos Play 5 (2nd generation) and I use the S2 app on my MacBook Pro. I updated it recently to 15.2 with no issues. Several days later of using it, the app unexpectedly quit and won’t reopen. I’ve tried deleting the app and reinstalling it - no change. Safeboot and a test user account have no impact. I’ve even tried to install the S1 app but it too crashes upon launch.I understand that 15.2 no longer supports El Capitan (I’m unable to upgrade the macos) but interestingly enough the S1 app has also been updated and it too no longer supports my computer.Is there a link to go back to the previous S2 app version? I’d simply disable automatic updates and that could work.

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C
7 months ago
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Vinyl RioContributor I
posted in Controllers and Music services

Line in Not Displayed on App

I have my turntable hooked up to my 2nd Gen Play 5 and only one channel is displayed on the app, previously both channels were displayed now the Left channel states its Disconnected, I still get sound out of the left channel but the app has it as disconnected.  I’ve unplugged the Play 5, put a new cable on the turntable and nothing has changed, any clues on how to fix this. Thanks, Rio

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V
1 year ago
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rmoshContributor I
asked in Controllers and Music services

Spotify service not in the services list, although region is set to US, Sonos AMP

Hi. I am new to Sonos, and just installed my new Sonos AMP at home.However, it seems I can’t add the Spotify service since it does not appear on the services list.I read the other threads here, and my address is set in my profile, and it is in the US.After updating the profile, I restarted the IOS app, but still can’t find the Spotify service on the list.Any ideas ? 

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Airgetlam
1 year ago
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holsenAvid Contributor I
asked in Controllers and Music services

192 kHz 24 bit Playback

I know that Sonos S2 only supports a max of 24 bit 48 kHz files but here's the question I cannot find and answer to: if I have 24 bit 192 kHz FLAC files on my NAS in my Library, will sonos play them, albeit in a downsampled format or will they be skipped altogether? Can someone please clarify this?

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Airgetlam
1 year ago
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TomChaosContributor I
asked in Controllers and Music services

Controller on Mac does not see products

I used my iPhone to play my music library over a Play3 speaker, but this latest time it could not see the Mac computer that had the library. I launched the Sonos controller on the Mac, and first it said “We found Sonos on your network”, but when I clicked “Let’s connect” it couldn’t find my system and it didn’t see my music library on the Mac. I rebooted the speakers, the router and the Mac and confirmed that everything was up to date. I checked the firewall settings and they are correct. I updated the Mac to OSX Ventura, uninstalled and reinstalled the Sonos controller- no change. I can see the speakers using the Sonos app on my iPhone. I know Apple sometimes adds security features without warning- I can’t figure this one out.

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T
1 year ago
Hensley
HensleyContributor I
asked in Controllers and Music services

Sonos app glitchy

Hi hopefully someone can help/assist? All day today my Sonos system has been glitching, dropping rooms, skipping tracks, and endless error messages about cannot play selected track…while the track is actually playing! Very frustrating and Sonos is closed. I’m running the S2 app and unplugged all speakers and replugged them all in to no avail. Thanks in advance! 

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Hensley
1 year ago
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TwincamanAvid Contributor I
asked in Controllers and Music services

Certain Sirius Channels

For the past 3 days my sonos system can’t play certain Sirius XM channels, namely the news channels.  The music channels are fine.   What’s happening?

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D
3 months ago
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Mika17Contributor II
asked in Controllers and Music services

Amazon playlist problems

Hi,I’m use Sonos s2 on Apple iMac. Between few days I can not longer drag and drop my Amazon playlist in Sonos app. Did somebody can help me ?

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M
1 year ago
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Sup4rfu8e
asked in Controllers and Music services

'Not enough room to update your music', NAS, Music Library an' all that jazz

"There is not enough room to update your music. Please remove unused queues and saved playlist and try again."Long story short, I understand support for local Music Libraries is dwindling, understand the 65,000 limit, understand the S1 SMB1 and subsequent S2 SM2/SM3 support issue... but still I cannot play get library to play on any of my 5 Sonos speakers (Roam/Play:1/Play:3).I have 100GB and over 13K songs on a Synology NAS shared drive, 150GB home wifi and 3 so-called 'wifi discs', so the house is covered. Initially attempted to add my library via an iPhone 13 and S2, as I noticed it dropped off approximately four weeks ago. Several failed attempts later I tried again by downloading a fresh Sonos Controller app (Sonos_71.1) on a MacBook Pro 2020 running Ventura 13.2.1. Settings > Music Library > +, entered the //IP/Music with the creds and waited. After 5 hours of the of the spinning wheel of death, I get the "There is not enough room...' message.Does Sonos not support purchase

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Corry P
1 year ago
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Rex BlockAvid Contributor I
asked in Controllers and Music services

Android App always wants to jump to an empty queue

After the latest app update, when you tap on the Sonos Android app, it always wants to display an empty queue, even if the queue is empty or not in use. There is nothing to clear, edit, or save for later.  Why does the app default to showing something that is not in use when it really should be showing the devices on the network? To be clear, it only appears when you’re bringing the app back from sleep, but it’s annoying and not at all relevant, and it never behaved this way before. 

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R
8 months ago
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erictstahlContributor I
posted in Controllers and Music services

A note of protest being stuck on the S1 controller

I’m sure this has been posted many times, but I just want to voice my frustration that after being such a loyal customer, investing so much money in a house-wide system and most recently buying a Roam that won’t work with my S1 controller, Sonos completely sucks for leaving its older products behind and cutting us off from buying new products.  Major thumbs down.  I’ll be sure to warn others on this on Amazon reviews, etc.

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controlav
1 year ago
Vegeta_UK
Vegeta_UKAvid Contributor I
posted in Controllers and Music services

"Back" button functionality change

So, I have already posted something similar to this under the impression it was a glitch in the Android UI after update 15.1 but would now like to alter from “ranty” status to “requesty” status. Original thread can be seen here...Now, I firmly believe that this “feature” is a great idea poorly implemented. As someone who views their music library by folder, I can TOTALLY understand the desire to fast-scroll back to the top of a list. What I cannot understand, or even think that people would find at ALL useful is the “back” button performing dual functions. If I press “back”, I want to return to my previous position in the previous list and NOT auto-scroll to the top as well.Would it be so difficult to implement a toggle in settings that decides what function this button performs instead of deciding for us how we should view our collections? Or, like many other apps that involve a great deal of scrolling, an overlay button that appears once you are away from the top of the list that can

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B
5 months ago
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charXContributor I
asked in Controllers and Music services

slow response and disconnects after last update

Everything seems to have latency lately. To the extreme of suddenly losing contact with the system (while it’s playing from our  library or  internet stream). when we start playing something, it takes about 5 seconds for the song to appear (although playing seems to be immediate); grouping also takes a while to show, and sometimes the volume won’t respond and other times it seems to change in its own. I would say this sonos, but of course they don’t have a conduit for that, so I yell into the void. oh and turn off the damn pop-ups on the support section, you’re not making any friends. 

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Airgetlam
7 months ago
K
kirill_sProducer I
asked in Controllers and Music services

Pandora

Pandora is not working now

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K
1 year ago
Chopdog
ChopdogRenowned Enthusiast I
posted in Controllers and Music services

Apple Music on Sonos now supports Infinity playing but the Mac app doesn't!!!

If you listen to a song on Apple Music, when your playlist stops, if you have infinity ticked, it continues to play artists like that. Sonos is now supporting that. I’ve had the Sonos (latest software) continue playing after an album similar tracks. This is new.Except the Sonos Mac app doesn’t show it’s still playing, what it’s playing or the ability to stop!!! So you have to tap the speaker (or use the little widget I am using also).Looks like Apple have unlocked a feature and the Sonos Mac app (don’t know about others) is needing to catch up.

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Corry P
1 year ago
S
SJ001Contributor I
posted in Controllers and Music services

Sonos spotify connection

This is still an issue. Why why why. I have tried ALL the remedies offered everywhere to no avail. HELP.  

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S
1 year ago
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NoStressContributor I
asked in Controllers and Music services

"Unable To Browse Music" in certain areas of Calm

We’re having a weird problem with Calm in Sonos (IOS and Windows). Many areas of Calm are working fine, and all of them work fine via Calm’s site and app. But certain areas are broken with “Unable To Browse Music” in Sonos.Here are a few specific examples:Meditate - Kids - Cap’n Dreambeard (both of them)Meditate - Kids - Balloon BreathMeditate - By Guest Instructors - Deep RestMeanwhile, these seem to work fine:Meditate - Kids - Mindfulness with MalikaMeditate - By Guest Instructors - How to MeditateThis never seems to happen if there is not a third nested folder, all those seem to work. If there is a third, it seems to be randomly broken. It was actually easier to find broken ones than working ones when there’s a third nested folder.Does anyone else have Calm set up, and can confirm if this problem is just for me, or happening to everyone?Thanks!

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N
11 months ago
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