Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,476 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3877 Topics

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MatthewFGContributor I
asked in Controllers and Music services

Sonos radio station list

I am trying to find radio stations by country, and cannot restrict the results in any way. It’s not feasible to scroll thru thousands of entries which have to discernible sequencing. 

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Sotiris C.
3 months ago
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StraboContributor I
posted in Controllers and Music services

Adding a new product on S1 Controller but app sends me to S2

Hello.I have looked through the questions and haven’t seen one similar but apologies if already asked (there was one 3+ yrs ag).I have 3 x Play 1 and 1 x Play5 which are NOT compatible with S2.I recently removed the Bridge and have now managed to connect directly….. well two of them.I left the third and now, when trying to add, tI go to Settings > System > Add Product and a pop up box says Sonos app needs updating before I can do anything else.Clicking update on that open a window which takes me to the S2 app and asks me to download that. I really need to just add the final Play 1 into the existing system but circumnavigating the command to update to S2.Any thoughts appreciatedThanks.

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S
8 months ago
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gwhogan99Contributor I
asked in Controllers and Music services

Play my apple music on another sonos system.

I’m in a rented house for a month and am trying to play my apple music on the sonos system that is here.  I can play their music fine.  When i try to add a music service it asks me to enter the account information (id/pw)for the owner’s account.  I try to login with my sonos id/pw and it comes back and says the email/pw do not match Sonos’s records.  I can log on the sonos website with that id/pw fine.  Is there anything else I can try?   thx George

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controlav
2 years ago
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nickexperienceContributor I
asked in Controllers and Music services

siriusXM Favorites

Haven’t been able to see full list of SiriusXM favorites in the Sonos app for what seems like over a year. I’ve tried reauthorizing the channel, deauthorizing and then adding back, resetting speakers, etc. Nothing has worked. Any suggestions?

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T
4 months ago
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anteroalContributor I
asked in Controllers and Music services

Why can't I get Airplay to work?

I want to be able to use Airplay through my Sonos system (Beam, Port, 3-One SL’s).  The Sonos app is updated on my iPhone 12 Pro Max, but when I try to access Apple Music I get a message saying that Apple Music needs to be reauthorized.  However, when I try to log in, I get a message saying that there was problem and I should try again.  I have, multiple times, but keep getting the same message.  I’ve seen several messages in the forum, some saying that the issue was with the Sonos app but that it had been fixed.  However, I am unable to get my system to work.

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Airgetlam
2 months ago
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kevin_BContributor I
asked in Controllers and Music services

Sonos Widget says "not connected to sonos" when re-entering WiFi connection

Hi, since late last week, I’m using a Pixel 8 Pro (Android 14).The S2 app connects like a charm and the Sonos widget is behaving just fine when connected tot my WiFi network.But whenever I go outside (or switch to mobile network) and re-enter my WiFi connection, the widget keeps saying: “Not connected to Sonos. Tap here”.  When I tap, the S2 app opens and the widget re-activates.On my OnePlus 7 Pro phone, the Sonos widget immediately notices re-entering WiFi connection and activates back again within seconds.This clearly has something to do with Pixel 8 Pro and/or background services not being allowed, in order to let the widget re-connect.I already excluded the S2 app from the Android battery management, but I’m afraid this doesn’t help. I see no further or in-depth settings that may help to keep the widget polling on reconnecting.Any advise is more than welcome!

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Jamie A
6 months ago
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DavyWalshContributor I
posted in Controllers and Music services

Amazon music disconnects in app

Hi all, Recently bought the arc and 2 Ones as surrounds. I decided to use amazon music instead of Spotify because quality is superior. Every time I try to play music through the Amazon Music app, it immediately disconnects from my sonos. I can use amazon music through Sonos app no problem and can use amazon music through voice assist. Any idea how to resolve this problem. Thanks in advance. 

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Stanley_4
1 year ago
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MyronContributor II
asked in Controllers and Music services

Songs added to sonos playlist don't actually get into the playlist

I’ve been adding songs to a large playlist for the last few hours. These are all albums on my NAS, not from streaming services. Although the message displayed is that all the songs on the albums are being added, at some point it simply stopped adding them.The playlist currently has about 3500 songs and when I add up all my playlists there are about 12300 songs in total.Is there a hard limit on tracks in a single playlist?Is there a limit on the number of tracks in all playlists?Is it just me or should I have gotten a message saying the adding is failing rather than that it worked?

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J
2 years ago
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HughlmContributor II
posted in Controllers and Music services

what do you have to type on the music library set up screen to find your usb stick in a router

So i have been reading threads on plusnet and here.   With sonos removing the ability to play music from my tablet with the app on it, i thought i would try out using a USB in the back of the router as a basic NAS So i have gone to library / add new share screen,  input some info, it then goes away and comes back, nothing added,  so its not finding the path, the three lines i tried are below  but is the  slash  / or \  (As sonos preinput)//pnhub2/usb1smbclient //pnhub2/usb1 -U GUEST -I 192.168.1.254(Blank) The other factor is I'm using a usb splitter.

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K
8 months ago
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GHNContributor I
posted in Controllers and Music services

latest update

Any new bugs or crashes with the latest update? I don’t dare to update since the amount of troubles I got from the second latest…..

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M
1 year ago
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Stevoryan72Contributor I
asked in Controllers and Music services

Difficulty finding specific radio stations

Hi all,may be having a brain fart but I can’t seem to find specific radio stations on the app, namely Radio Chemical and the Thom York station.I’ve used the search button and it’s given me nothing. A search through the station lists has also given me nothing.any results I do get tend to come from my Apple music.at a bit of a loss so any help greatly appreciated. steve

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106rallye
1 year ago
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RDLinKYContributor I
asked in Controllers and Music services

New ASUS AX3000 Router USB Music Library

Just upgraded to a new ASUS RT-AX3000 Router and got everything working included my SONOS system. Then wen moving the Music USB drive to the ASUS router and setting it up per the helpful into on this forum, it seems to work for about 5 secs and then throughs the following message...” Music Files Not Available - '(music server path)’ is no longer available. The device where the music files are stored may not be powered on, or the path may have changed.”  The device is powered on and the path was not changed. I have submitted the diagnostic information and the confirmation number is: 1409766191.Please help. Thank you. 

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James L.
2 years ago
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AegbertsContributor I
asked in Controllers and Music services

Spotify and version 16

Just installed version 16 on my Sonos system, and now I can't play music directly from Spotify anymore.I hear that more people have this issue 

3
A
2 months ago
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RoHaContributor I
asked in Controllers and Music services

New computer - new music library - system fails to recognize new folder

Since getting a new computer, I cannot use/reset the music library. My old computer is not available anymore, so I am trying to set up a new folder on the new laptop.- Alas, to no avail. I read the topic to SMB 1.0/CIFS Server and made those changes - also set my network to private - still no result. The App is still seeking the old computer folder, that is not here anymore. Tried to install the system new, but seems to jump back to previous settings and seeking only folder. HELP!  Streaming and mobile works just fine. 

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Airgetlam
2 years ago
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KojiKitContributor I
asked in Controllers and Music services

Is there a way to play NTS shows/stations that aren't among the few defaults?

I’m running S2, and can’t for the life of me figure out how to play anything from NTS besides the default channels, which are the 2 live channels and 10 or so pre-selected. Is there any way to play selected shows? Even when I run a normal search it will compile results from everything other service - i.e. Spotify, Soundcloud, etc - but none from NTS.Honestly, playing to my Sonos directly from NTS would be even better, just like Spotify, as really can’t stand the Sonos app interface.

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Ken_Griffiths
9 months ago
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craigus111Contributor II
asked in Controllers and Music services

S2 App degraded after latest update (Android, Novemeber 2023)

Hi all,Has anybody else experienced a Slow, laggy and poor refresh rates on the S2 app after the latest update (Android November 2023)? Note the app itself was updated a few weeks back but I had a system update today and the app itself was somehow effected.A few examples of what I'm experiencing:1) A laggy experience or lower refresh rate when scrolling through any tab2) The My Sonos tab is refreshing the artwork every time I land on the page3) Track listings disappearing when i go back to a playlist while scrolling It's not unusable but pretty terrible. I'm using the Android app version 15.10 build 76246300 on my Samsung Z fold 5 running Android 5.1.1

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Stanley_4
5 months ago
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User68117Trending Lyricist I
posted in Controllers and Music services

sonos and spotify duo

HiI have spotify duo and want to play at home, but at the same time my wife on spotify app (android)when out . It always cuts out. How do I register two (duo) spotify accounts on the songs?Please adviseThanksSteve

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Corry P
1 year ago
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gottclayContributor I
asked in Controllers and Music services

How do you enter SD card directory name from Android tablet as a shared music folder in music library?

Music search no longer includes music from the SD card in my tablet.  I see the music when I select “On this mobile device” in music browse.  It used to be included in search results, but apparently not since last upgrade.  I am trying to enter the directory location in the music library setup, but I don’t know the format and the app does not browse file locations.

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106rallye
1 year ago
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BadDadContributor I
asked in Controllers and Music services

Spotify Not Available in Sonos S2 App

Spotify does not appear as an option in the list of music services in my Sonos S2 App in iOS.New Arc Soundbar, downloaded the Sonos S2 App, followed the instructions to add a new music service, but among the many services listed, Spotify is not showing. (?)I have Spotify premium and can airplay music to the Arc, but why is Spotify not listed as an option in the S2 App?

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C
3 months ago
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BertjeContributor I
asked in Controllers and Music services

iOS S1 app is prompting me to open S2 so I can't access my S1 device

I upgraded most of my household to S2 devices back in Feb 2023.  I kept one S1 zone player active for my garage that I controlled using the S1 mobile app on my iPhone. This worked fine for months, but in the past week, the S1 mobile app prompts me to Use the Sonos S2 app, and I’m not clear what changed or what I need to do.Did the S2 software change now support control over S1 devices?  I think I might need to factory reset my S1 device, but not sure.  Thanks for your help.

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B
10 months ago
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dwschofContributor I
asked in Controllers and Music services

Music Library.

Since wirelessly connecting my speakers directly to my network router, I haven’t been able to connect to my music library on my pc.  I get error message saying my pc isn’t responding.  I also connected a usb thumb drive containing my music to my router and tried to access it without success.  I must be doing something wrong.  Please advise how I can resolve this issue.  Thank you.

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Simon B
3 years ago
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eddieckfContributor I
asked in Controllers and Music services

Trueplay

        After the 14.18 updates recently, the link for Trueplay was sent to me in my iPad and I duly did it in my room which consisted of the Arc, a pair of One SLs and the Sub Mini. There was no problem (both steps) and i was successful on the first occasion and of course the overall sound improvement was instantly noticeable.         Unfortunately I cannot say the same for my set up in the hall. I have my Playbar, Sub Gen 3 and a pair of One SLs. I was unable to even get through the first step of the Trueplay because apparently there is some noise interference in the hall. I had this done at 5am in the morning with everything off except the lights and no outside noise either. I have been trying since but have been unsuccessful all the time - not even the first step. For your information the set up was on Trueplay before the updates. Can anyone enlighten me on what to do about this?

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E
1 year ago
Fragments Of
Fragments OfAvid Contributor I
posted in Controllers and Music services

Sonos 14.18.1 and My Cloud EX2 Ultra

Hello Everyone,Since the version 14.18.1, I have a problem with my local library on My Cloud EX2 Ultra.All my speakers and my Nas have a IP static addresses.The library works fine during 3 days / 5 hours / 1 day and the library disappears from the Sonos app> I must update manually. Sometimes my library disappears from the Sonos app.The Nas My Cloud works with the protocol SMB3, I have checked with the other protocols SMB1 and 2 and the problem appears also. I have also checked with an other Nas My Cloud but the problem persists. My network is always the same, no modifications, no new material.Yesterday, I have phone with the support, solution given : uninstall and reinstall the library. That was fine during the day, the evening and today, library not present in the Sonos app.Honestly, I am a little lost about this issue.Thank you for your help or your ideas.Kind regards.

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Corry P
1 year ago
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So_n_soContributor I
posted in Controllers and Music services

Music Library index fails on NAS

The old topic was closed, but just this week, I had to move a USB3.0 drive from a Netgear router to my desktop PC, due to switching to Eero (I know, I know...don’t get me started). I get the following error:Sample, not exact path from PCI have not experienced a time-out on this drive, and since it’s connected to my desktop, which is always on, I don’t think that’s the issue.  Any other ideas?

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2 months ago
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rpmohnContributor I
asked in Controllers and Music services

Samba share works on 1 speaker, not on the other

I have an S1 Sonos system with 1 Play:3 and 1 Play:5. I have a Music Library Setup to my samba share at //servername/media that has been working just fine until I replaced my wifi router last weekend. I’ve re-added the share and I can navigate around within the share just fine from the Sonos S1 app. When I try to play music from it to my Play:5 I get an access denied error. I can play music from it just fine to my Play:3, and if I’m playing music from it to my Play:3 I can then group in my Play:5 and it plays on both of them. If I then remove the Play:3 from the group, it stops playing on both. Please help, thanks! -Ross

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R
1 year ago
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