Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3892 Topics

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Mr.JKContributor I
asked in Controllers and Music services

problem with android app

Since I upgraded my Android device 18. Mars, I have not been abel to upgrade my sonos app. I have also tried to delete the app and download it againg. But now I can not download the app fra Google play store. What have I missed/forgotten?  

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M
1 year ago
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Guillaume4077Contributor II
posted in Controllers and Music services

apple music Lossless

Bonjour, la prise en charge d’Apple Music Lossless est-elle prévue dans l’application Sonos S2 svp?merci d’avance pour votre réponse 

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G
1 year ago
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Pickles150Contributor I
posted in Controllers and Music services

Sonos 2 won't connect to NAS Drive since this mornings Update

Yesterday everything was working fine.This morning I had Updates on both Sonos 1 and Sonos 2 - I run old and new products separately.Sonos 1 finds NAS drive OK and let’s me update the list.My NAD 10 streaming tuner using BluOS finds and updates listings OK.Sonos 2 will not show any connection to NAS drive.I can hear that it is accessing the drive from the crunching noises it makes, but it won’t show the Drive on the System under Music Library.Passwords are correct, path is correct, connections are correct.I believe this is a software issue following this morning’s update.Anyone else had problems? p.s.  I’ve tried using both the app and my laptop - Nothing        I’ve tried using text path and numeric path - Nothing

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C
1 year ago
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oestranxeiroContributor I
asked in Controllers and Music services

Dolby Atmos on Era 300 with Tidal

I ordered Era 300 speakers and I am really impressed with the sound, but frankly I am a bit disappointed that Dolby Atmos support is limited to Amazon Music and Apple Music.I use primarily Tidal and would really like to be able to listen to the mixes available in their library. Why is this imposible? Is there any plan to include Tidal as a supported platform?Thanks in advance for the responses!

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Airgetlam
1 year ago
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pilotbumTrending Lyricist I
posted in Controllers and Music services

Why is there no re-boot option in the app?

This has been an ongoing but seemingly ignored request by Sonos, but why is there no reboot option from the app?I have a regrettable $6,000+ Sonos system that is awful. It cuts out all the time and with every phone call to tech support I’m given a list of excuses why they’re cutting out and ultimately I think it’s their software. On the most recent phone call I was told one of the zones that was presently playing did not exist. Anyway, in addition, with each tech support call I am told to reboot all of my Sonos devices. The only way to do this is to physically unplug them and plug them back in. OR, they can do it for you remotely. I have 11 Sonos products. So unplug them and plug them all back in is a PITA. One of them requires I move my refrigerator. Another requires I climb up into my attic. Another requires I move my entertainment center and television.For a company that sells accessories specifically with aesthetics in mind so a person may conceal the wires, they sure make using th

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UKMedia
1 year ago
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DjCitoContributor I
asked in Controllers and Music services

Tidal songs freezing

I am trying to stream my Tidal Playlist on Sonos S1 App and from time to time different streaming services have the same issue, they freeze seconds into the song playing. Usually i reauthorize the service and it fix itself. Recently this has no been working, I’ve tried it all, disconnecting the device from power and Wi-Fi, deleting streaming service from Sonos, restarting tablet, reauthorizing the tidal. But nothing this time around, any suggestions or solutions?

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Corry P
1 year ago
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daving313Contributor II
asked in Controllers and Music services

Amazon Music spotty, drop outs completely, randomly stops playing on some speakers

I’ve been using Apple Music and Pandora for years without issue on my setup.  I’ve recently moved to an Amazon Music Family plan so my kids can have music on their room echos. My setup… 5 S2 Ones and 1 Era 100.  Network is 1-Gig fiber routed through Eero Pro 6E Mesh.  I have 500meg down easily on wireless throughout the house.  All connected via WiFi, no Ethernet to any device. Since switching to Amazon music, when using the Alexa voice control or the Sonos app, music will stream inconsistently across all speakers in the group.  It takes about 45 seconds for every speaker to be playing the song and then after a few minutes it will randomly stop playing on some speakers but not all, or just stop playing completely.  If I switch to Apple Music or Pandora, it plays without issue and no drops.  Any help here?

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Corry P
1 year ago
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Doug AmesHeadliner I
posted in Controllers and Music services

Sonos Radio 'unable to play'

Selecting something from Sonos Radio in the app (Android) produces the pop up message “Unable to play ‘Sonos Radio’. Connection to ‘Sonos Radio’ lost”. Suggests I check my internet connection. Same message on another device.In the Windows app it also fails, but suggests that I might need to reauthorize my Sonos devices. Trying that in the Android app under the Sonos Radio service setup, I just get “failed”.So I tried the usual thing - unplug and re-plug the speakers to reboot. Then try re-authorizing Sonos Radio again. Now it works.Typical Sonos. Got to love those informative error messages. I hear Sonos consulted the ancient Greek Oracle of Delphi for advice on proving clear messages. :)

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K
1 year ago
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Don SContributor I
posted in Controllers and Music services

Downgrade from 15.2 to 15.1

Recently upgraded to Sonos 15.2 from 15.1.  The new version won’t work on my old Mac.  How can I revert back to 15.1?  That is the last version that will work with my old Mac.

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Airgetlam
1 year ago
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NlamanContributor I
asked in Controllers and Music services

spotify, audible and amazon music connection issues

All Of a sudden I cannot connect to any of my 3rd party streaming services like Spotify or Amazon music through Sonos. “Connection is lost” or cannot add to queue. the spotify app works and I can then add the music to the  Sonos speakers that way. Alexa voice controls have also stopped working on Sonos products where they are built in.

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G
1 year ago
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kandtContributor I
posted in Controllers and Music services

Application sonos S2 ne fonctionne plus sur macos El Capitan

Bonjour,L’ancienne version de Sonos S2 a été mise hors service du jour au lendemain pour les anciens Mac tournant sous macos El Capitan.L’application exige d’être mise à jour, sauf qu’une fois la mise à jour installée l’application refuse de s’ouvrir car elle n’est pas compatible avec macos 10.11.6Je peux comprendre que l’application ne soit plus mise à jour sur les anciens appareils mais la rendre incompatible du jour au lendemain sans motif ni explication c’est assez lamentable...D’autres personnes sont-elles dans le même cas?

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K
1 year ago
Kenv
Kenv
asked in Controllers and Music services

Sonos app prompts to update but no update available

As of today 24th February the Sonos app on my iPhone and iPad prompt that an app update is available. However when I go to the App store I am running the latest available version of the app. I am running S2 version of the app on version 15.1 which is the version available on the App store. All my Sonos devices are running 14.20.2 Build 70437250I tried removing the app completely and then downloading it reconnecting and logging in but it prompts again that an app update is required but it is running the latest version already.Finally on my wife’s android tablet the same thing happens.

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1 year ago
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NeilLContributor II
asked in Controllers and Music services

Is the 15.3 S2 Controller app update available for MacOS?

I see that the latest Controller app for MacOS is 15.3.  The download page gives me 15.2.  Is the updated controller available for download?

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Airgetlam
1 year ago
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Clo08Contributor I
posted in Controllers and Music services

Dolby Atmos on Era 300

 The  album “The Dark Side of the Moon” (2011 remastered) is in Dolby Atmos on Amazon Music unlimited. But it is only in HD via Sonos App on my Sonos Era 300. Other titles are in Dolby Atmos, Dire Straits etc… I have the Dolby Atmos badge. Never for The  album The Dark Side of the Moon I have only HD badge. 

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C
1 year ago
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Tandem800Contributor I
posted in Controllers and Music services

Chrome OS

Anyone using the Sonos app on a Lenovo Chromebook running Chrome OS? All the postings related to the topic are years old....any current Chromebook users out there in 2023?

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I
1 year ago
SarahN
SarahNHeadliner I
asked in Controllers and Music services

FEATURE REQUEST - The ability to search for Dolby Atmos specific music with the Sonos App

Not sure if this has already been asked for, but it would be nice if the Sonos App showed which tunes were in Atmos for the new Era 300 speaker. Currently my work around is to find an Atmos album in Amazon via my Amazon Music app, then search again in the Sonos App to play it. It’s a bit of a faff!

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melvimbe
1 year ago
jwedwards
jwedwardsAvid Contributor I
asked in Controllers and Music services

BBC Sounds - rewind/pause live radio?

Are there any plans to add rewind/pause for live radio in BBC Sounds on Sonos? These features are available in the native app and also in the plugin for Logitech Media Server so they must be available to the API

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Martin Banham
1 year ago
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RollekeContributor I
asked in Controllers and Music services

Sonos PC S2 app not finding system

I’m not able to connect to my Sonos system. I travel from from one place to another Both has worked. I did reset the router, I connect directly to the router via cable. I de-install and installed the software again. It is on a private network. Any ideas people Moderator edit: combined posts so topic is still “in need of reply”.

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R
1 year ago
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danrotContributor I
asked in Controllers and Music services

Play:5 does not connect to Fritz!Box 7530 AX Wifi

I switched my internet provider and have a new router now. My Sonos speaker worked find with the old router, but my new provider provided a Fritz!Box 7530 AX, which only work with my Sonos speaker if I wire them together using a ethernet cable. I suspect that the Fritz!Box has a setting or something that prevents the speaker from using the wifi, but I fail to find a reason why. Other hardware like laptops, phones, the TV and even my body scale can connect to the network.I already checked the settings “Allow all new wireless devices” and “Active wireless devices may communicate with each other” as suggested in https://en.community.sonos.com/old-troubleshooting-229136/wifi-connection-issue-with-fritz-box-6836814. Both options are checked but the system still fails to setup wifi for the Sonos Play:5.I have tried a lot, but the following description is probably the best explanation of what is happening (although I am not sure if I translate everything correctly, I am using the app in germa

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Ken_Griffiths
1 year ago
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lwistContributor II
asked in Controllers and Music services

Can't connect to Play 1 from iPhone App; Account grayed out

I can’t connect to either Sonic Play 1 speakers from the iPhone App.  The speaker resumes the Spotify playlist last requested, but I can’t choose any other music.  The “Let’s Fix This” troubleshooter says to make sure I’m signed in, but I don’t see a way to sign into the app since Account is grayed out.Account, System, Services & Voice settings all grayed out. 

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L
1 year ago
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Mind.EContributor I
asked in Controllers and Music services

Too Many Playlists? iTunes / Apple Music

Error: “There is not enough room to update your music library. Please remove unused queues or saved playlists and try again.” That is the error message I get when I try to add my Apple/iTunes Music Library to Sonos on my new laptop (MacBook Pro) running Ventura, which is my music server.  I read the previous posts dealing with this issue, but have not found answers. My music library has less than 30,000 songs and about 300 playlists, some of which are organized under folders and some have 100+ songs in them. I have 2 Sonos systems in 2 homes.  A legacy system (on an S1 controller) in one and a newer system in a 2nd home (on an S2 controller).  Both systems work very well with multiple zones. I have never had any issues updating my music library on either system, and haven’t made significant changes to my library other than adding a handful or playlists and songs since I go this new MacBook.  But the problem started since I have this new machine.  I successfully transferred my iTunes/Ap

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Corry P
1 year ago
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Andrew FloundersContributor I
posted in Controllers and Music services

Unopenable audio files on Mac after deleting Sonos app

I bought a Sonos Era 100 to use in conjunction with a 2019 Macbook Air running Venture 13.3.1. It became clear that the Sonos speaker was not suitable for me and I took it back. But now after I deleted the Sonos app almost all of my audio files cannot be opened by any of the applications I use for audio (Quicktime Player, VLC, the Amazing Slow Downer, or the infuriating Music). I thought it might be something to do with permissions as it seemed for a while that if I copied a file to the desktop and deleted the “SonosDM” from the permission list on the Info panel it would open. But then that seemed to stop working. I tried various things: disk first aid in recovery mode, deleting some Sonos folders that were still in ~/Library, abundant restarts. Oh how weird. I seem to have fixed the problem (at least for now!): I attempted to change the default open-with of one mp3 file from Quicktime player to VLC. It wouldn’t take but now it seems that file and every one I’ve tried opens as expected

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J
1 year ago
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elangsruContributor I
asked in Controllers and Music services

Using buttons to control favourites

Is it possible to use the ERA speakers (or other speakers for that matter) as radio without using the app. Meaning you can turn on a favorite radio station from the top of the speaker and not have to start it from your phone. 

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G
1 year ago
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mgerbasioContributor I
asked in Controllers and Music services

Music Choice Service

I’d like to request that “Music Choice” be added as a service so I can listen with the Sonos devices.

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Airgetlam
1 year ago
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SpaddywaddyEnthusiast I
asked in Controllers and Music services

Amazon Lossless and Where is the shuffle function?

I’m using Apple Music and find using the service through Sonos App to be frustrating, as it doesn’t function as the Standalone Apple Music app would. I can’t add tracks to my library and I can’t even shuffle tracks, there’s just no function for it?  I ha just added Amazon music because I’m thinking of ditching Apple Music. However, after adding the Amazon app there’s no function to shuffle?  Also, can someone tell me if I can just use the standalone Amazon app to play Lossless and High resolution music? I hate the fact that I’m forced to use the Sonos/Apple app to play hi res and lossless audio.  I note I can add new tracks albums ect, but this is added to “my Sonos”. So, in effect it won’t be available in the my Apple Music account? This is all very confusing and very disjointed. 

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Ken_Griffiths
1 year ago
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