Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

  • 4,158 Topics
  • 27,163 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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4158 Topics

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theshacks82Contributor I
posted in Controllers and Music services

iphone 14 wont connect

same problem as others here. iPhone 14 wont connect to existing S2 system Is connected using my iPhone 12 Prom Max, Android Tablet, and Windows Desktop PC. Have jumped through all the hoops here including network setting location etc… rebooted numerous times. Called support twice and got hung up on.  Anyone else have ideas?  Diagnostics sent as welliPhone 14 WOnt connect:  Diag#: 1380353037iPhone 12 Pro Max: Succesful Diag:  113682776 

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T
10 months ago
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certainmojoContributor I
asked in Controllers and Music services

Sonos no longer finds NAS network path

It looks like this is still a current unresolved issue. But going to ask the question anyway as I have noticed a quirk that someone might see as a clue.The Problem: For months now, Sonos no longer accesses the music library and Sonos alarms now default to the Sonos Chime.Environment: I have S2 app and current supported devices Play 1, 3 and a few others. I have been running Sonos and and various NAS since 2009, (currently QNAP TS453D fully up-to-date) I have done some reading on similar posts. This is not an SMB issue. I have tried all SMB settings on the NAS. This is not a firewall issue. I have tried fully disabling all rules. There is no 2 factor authentication on the account Sonos uses to access the NAS. This is not a network protocol issue. I have attempted enabling absolutely all supported protocols on the NAS. I have removed the library and attempted both the desktop Sonos App and the iOS app to add the multimedia library. Nothing physical has changed in the setup. Same speakers

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Ken_Griffiths
10 months ago
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lambaliceoxfordContributor I
asked in Controllers and Music services

How do I control/limit what is played through sonos?

Hello!I am my wits end, any help would be extremely appreciated!We use Spotify/ Sonos to play music in our business, however whilst we’re away sometimes the staff pop on their own music which isn’t idealIs there a way we can limit what is played? We’re happy to buy any piece of kit or use a different steaming service. Thanks!

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Airgetlam
10 months ago
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JCBostonAvid Contributor II
asked in Controllers and Music services

My Sonos station choice loads a different station

I have a number of Stations from SiriusXM and TuneIn bookmarked in My Sonos on the iPhone S2 app. Occasionally I will choose Station ‘X’, say, and Station ‘Y’ starts playing instead. Station ‘Y’ is always the one most recently listened-to, although it is never currently active when the problem occurs. If I repeatedly try to choose Station ‘X’, it eventually does load after a couple of tries.Has anyone else seen this behavior, and if so, is it a feature or a bug?

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Airgetlam
10 months ago
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thirdprizeAvid Contributor I
posted in Controllers and Music services

songs missing from library

There are a couple of albums on my system that I cannot seem to find in the Sonos app.  Ones a compilation by an artist called cerrone.  I had this issue before and there used to be a log file on the system that showed any indexing failures.  I believe that has gone.  Can anyone tell me if there’s any issues with my indexing?  Everything else seems to be fine.  Thanks.  

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10 months ago
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TP_1Avid Contributor I
posted in Controllers and Music services

Sonos Radio Now Powered by Deezer?

Is Sonos Radio now officially streaming content from the Deezer catalog and if so, has anyone noticed a difference? I know that some complained about repetition of songs and limited playlists within the Sonos stations. Was wondering if this is still an issue.

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10 months ago
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airtasTrending Lyricist I
asked in Controllers and Music services

Sirius sports stations missing from favorites?

any idea why sirius sports stations are missing from my favorites?

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Ken_Griffiths
10 months ago
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hsiegalTrending Lyricist I
posted in Controllers and Music services

latest update is terrible (15.5)

The latest app update is terrible. My system freezes and stops regularly. The que empties itself. Freezing and dropping all of the time. My network is fine, pushing more than 200 mb per sec. I have reset everything multiple times. I have deleted and re downloaded the app multiple times. Sonos roll this back until you have something that works. I would never ever recommend anyone buy into this ecosystem. (Luckily when I avoid the Sonos app and use airplay it still works!) this is 100% a Sonos issue. 

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H
10 months ago
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XmeromotuContributor I
asked in Controllers and Music services

“Not Correctly Encoded” popping up

I had not experienced this issue until very recently, but it seems to affect songs originally encoded as SACD or other high fidelity codec. However, I have made sure to encode all my music as ALAC, which should not be a problem. Does the original encoded still affect Sonia playability? Any suggestions?

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Airgetlam
10 months ago
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TpauContributor II
posted in Controllers and Music services

Drop Outs

Persistent drop outs when playing Amazon Music via Sonos. Usually happens at the start of a song for about ten seconds and then reverts to normal via set up of playbar, rears and subwoofer. Sometimes songs stop mid way through for a few seconds ( no sound) and then resume or will not play at all. Virgin Media router hub 4 has been replaced with new hub 4 but it has made no difference. Sonos on Channel 11. Router is in a cupboard but the issue has not occurred until the last few months. Any thoughts on how to address the issue would be welcome. 

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Ken_Griffiths
10 months ago
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VenslixContributor I
asked in Controllers and Music services

Problem with Sonos One SL

Hi It seems that I can't play music I downloaded on my phone... Is it normal ? It's really annoying. I don't even have the button to search through my phone's memory

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Airgetlam
10 months ago
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prestc01Contributor II
posted in Controllers and Music services

Speakers disappear from app but only when wired

Hi, I have always used a BOOST, but recently I moved my Port closer to the router and connected it by ethernet for the first time.  Since I did this, a few times per week speakers will disappear from the app (1 or more at a time, including the wired Port but also Play:5, 2x Play:1, and One).  Sometimes 1 speaker disappears at a time and sometimes more than 1.  Restarting the speaker and/or router usually solves the problem.  This has *never* happened before in many years of using all these speakers.Router is using channel 1 and SonosNet is using Channel 11.  All Sonos products have reserved IP addresses.I would prefer to keep the Port wired instead of going back to wireless, so I appreciate any input.  I am also wondering if I should not have 2 products wired to the same router.  And finally, despite reading several posts about it on this forum, I am not clear whether the wired Port should have Wi-Fi enabled or disabled (it is enabled now, disabling it caused worse performance).

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P
10 months ago
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Judit LicataContributor I
asked in Controllers and Music services

Budapest local radio station

There is Trend Fm in the list of Budapest local radio. I can not listen to this radio station in the last 2 days. Do somebody know  why?

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buzz
10 months ago
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CopplestoneTrending Lyricist I
posted in Controllers and Music services

wheres my music

Came back from 3 weeks away, turned on sonos roam, opened sonos app on phone and no option to play stored  music on my device. Radio only option! Where's my downloaded music gone???Why has the icon to access it disappeared from the app???

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C
10 months ago
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TonithecatContributor I
asked in Controllers and Music services

Apple app

Unable to load Apple Music app on Sonos app keeps saying there is a problem try again thanks 

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10 months ago
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ZoulSavoieContributor I
posted in Controllers and Music services

Musique sur mon smartphone

Bonjour,Je suis un utilisateur âgé et pas un expert.Je souhaiterais juste écouter sur mon Sonos One de la musique stockée sur mon smartphone, mais apparemment, l’option »Sur cet appareil » n’existe plus.Ma musique est également sauvegardée dans un dossier OneDrive mais je ne sais pas comment l’ajouter à ma bibliothèque musicale.Pouvez-vous m’aider ?Merci.

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Z
10 months ago
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Diderik FromAvid Contributor I
asked in Controllers and Music services

Apple Music missing for list of services

I just bought a bunch of new Sonos devices so that I could upgrade from Sonos S1 to Sonos S2. However, I cannot add Apple Music. Both on macOS, iOS and iPadOs, Apple Music is not in the list of services.Norwegian customer service tells me that this is “a known issue” and they are working to solve it. They have been saying that for a month, but are unable to give me any more info or an ETA of when this will be resolved. I am starting to become a slightly frustrated. Any ideas?

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D
10 months ago
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Applesauce 451Contributor I
asked in Controllers and Music services

pocketcast question

How do I delete the in progress podcasts.   Thank you 

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Sotiris C.
10 months ago
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Big AlanContributor I
asked in Controllers and Music services

sound leveling

I found a different question in here about sound leveling and I am not sure you guys understood what was meant by the question.  What I would love to have is to have each song play at the same volume level.  I set the volume level and then a new song comes on and I have to adjust the volume level and then the next song is really soft or really loud and I have to adjust again.  It should be a set it and forget it system.  Can we have something that makes each song play at the same volume??

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Ken_Griffiths
10 months ago
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D4rylContributor I
asked in Controllers and Music services

sonos controller on MacBook update error

Trying to run the controller on MacBook always asks to check for updates finds new update installs then ALWAYS errors Sonos update failednow unable to use controller or Sonos on the laptop due to not allowing the older version of the controller to runany solutions 

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Airgetlam
10 months ago
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r4unContributor I
asked in Controllers and Music services

Deezer Family profile switch doesn't work

Hi,We use the S2 Sonos App - and Deezer as the music streaming service, I can see in the S2 app that its possible to change the Deezer profile - but nothing happens, so it seems to be an issue on the S2 side - as S2 can read the available profiles from Deezer but not selected themThis is a bit frustrating for my wife and kids, but also me as its mine account that is being used for all listingCan anybody please advise how to fix this? or even better @Sonos please advise when this small bug can be mitigated?Thanks in advance :)

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10 months ago
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DigicammadContributor II
asked in Controllers and Music services

Internet radio interruptions

I have been experiencing an intermittent issue, whereby internet radio is interrupted for up to about 5-10 seconds, every couple of minutes.This issue never happens when I am streaming music from my NAS drive, only with internet radio.I have monitored internet traffic and can see no spikes or other errors when the problem occurs.  The broadband is running at well within the capacity of the router.Yesterday when it kept happening, I changed the WiFi channel of the Sonos and today, so far, the problem hasn’t happened.  I don’t understand why this would be the solution, otherwise why would streaming from a NAS not also suffer?I have a Play:1, Play:3 and Connect in my system.  The Play:3 is wired to the router and is the primary speaker in the group.  All speakers are in a single group as I always have the same music playing in all rooms.Before I changed the channel I rebooted the router and the speakers, but the problem persisted.Any advice or opinions welcomed.  Apologies if this has bee

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D
10 months ago
controlav
controlavMaestro
posted in Controllers and Music services

TuneIn story for S1?

What is the plan going forward for TuneIn support on S1? The TuneIn (New) service is unavailable on S1, so once TuneIn (Classic) is disabled, that’s it I assume for S1 users?

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controlav
10 months ago
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Benjamin_10Contributor I
posted in Controllers and Music services

S1 app Amazon only showing 5 artists as of this morning. Why and how do I resolve it?

Last night, June 7th 2023 approx 8 pm Mountain time in the US, I was able to browse my Amazon Music that I purchased and have been listening to through Sonos for a decade.This morning it only shows the first 5 artists…….Why and how do I fix this?Without my music library I just lost 50% of the use of my Sonos…...is this being addressed or is there a work around that I’m not aware of? This is making me very upset that over 4k songs are just…….gone all of a sudden 

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Corry P
10 months ago
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Steve251Avid Contributor III
asked in Controllers and Music services

Missing Albums in Sonos app

So, I am fairly new to Sonos and I bought an Era 300. Love the sound but hate the app. Following advice from thts forum I was told that the only way to get my albums into the Sonos app from Amazon Unlimited Music was to add them to my library in Amazon MU. I think it was either add to favourities or my library or my music but it was click on the big plus sign. Did that no problem and sure enough they appeared in my Sonos appNow this is a pretty rubbish way to do it Anyway all was find until yesterday wh en about 40 albums disappeared leaving me with just 5I mean WTH? Anyone have any idea why this has  happened and how to recitify it?i had planned to order my second Era 300 but I just dont feel confident with the app and I want to play spatial music. Ta in advance

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Corry P
10 months ago
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