Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,422 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3870 Topics

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DidymusAvid Contributor II
asked in Controllers and Music services

Audible UK problem

I listened to Audible books for many years on my Sonos system. That was Audible.com. I now use Audible.co.uk. I find and begin the books easily. My problem is that the system doesn’t save my place. At first, I noticed it would go back to an earlier chapter. Now, it doesn’t even do that. Every time I come back to a book I have to start from the beginning and jump from chapter to chapter until I get to where I left off. All this assumes I neatly finish listening at the end of a chapter. Otherwise, it is chaos.I spoke to Audible.co.uk help. Of course, they said it was nothing to do with their books. I needed to speak to Sonos. I told them that I had no problem listening to books from Audible.com. They were not impressed.I don’t see anyone else with this exact problem. Anyone have any idea what might be happening? I tried to reinstall Sonos. No difference. I’m using S2.

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Corry P
1 year ago
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DaDDHeadliner I
asked in Controllers and Music services

Sirius connection down

SiriusXM Canada went offline completely a while ago today. App, web streaming and sonos. SiriusXM app and web streaming came back but Sonos app “unable to connect “ now.  D#1955638191 

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Airgetlam
1 year ago
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BunkspubbleAvid Contributor I
asked in Controllers and Music services

Cannot Add Library On ASUS 6604T

Today my S1 system said it could not access the library which is on my ASUS NAS. Support documents said to remove the library and re add. I removed the library but now cannot add it again. I’ve tried from my windows pc and also from my ipad. I get errors about serverstack which surely cannot be correct using an ipad.When trying to add the library sonos will drill down to the folder without problem so there is a connection to the nas.I should add my nas did an ADM update in the last day or twoThank you

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B
1 year ago
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DaDDHeadliner I
asked in Controllers and Music services

Unable to browse music SiriusXM Canada

SiriusXM alarms quit working today. When I try to start a channel none are listed and it shows unable to browse music. Also my SiriusXM account is greyed out when I look at the. diagnostic 1131391212

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Airgetlam
1 year ago
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The LimperTrending Lyricist I
asked in Controllers and Music services

Speakers drop off after update if the have unique names/non-drop down

Hey there,   When a new update comes out and I update the system I typically lose 1-2 speakers that must be factory reset before I can add them again.It seems to happen only to speakers that have been renamed from the pulldown/menu options you are given when you first add a speaker. For example,  if I choose “bedroom” and edit the name of the speaker to “Master Bedroom” it has a chance of being dropped when an update comes out.Am I doing something wrong when renaming or updating speakers?I have one in the kitchen and garage that do not get dropped of the same model but kitchen and garage are options you can choose when adding a speaker.I did not see anything in the forum with a similar problem, or perhaps I used the wrong keywords.My planned next step is to have all speakers on a generic name and wait 3-4 months for some update to be applied and see what happens.  If there is something different I should do I am open to suggestions.Thanks in advance!

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Airgetlam
2 years ago
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Denis123Contributor I
asked in Controllers and Music services

Soundcloud stream partially loads

Hello.It’s been a while since the Soundcloud stream started cutting off: I always see only 10 records. However the Stream should be infinite. I don’t see the same problem in “Likes” or “New & Hot” sections. The problem appears in both Sonos iOS mobile and Mac desktop apps. I’ve submitted diagnostics, mu number is 691637994 

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D
2 years ago
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PetersmallContributor I
asked in Controllers and Music services

loading music from deezer

Can’t download music when Deezer is open on my sonos

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P
2 years ago
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protaryContributor II
asked in Controllers and Music services

Issues upgrading to S2 Controller

simply trying to upgrade to the S2 controller and it keeps giving me the screen “Sonos Found on My WiFi Network” with the options of opening the S1 Controller or More Options. Their is no button on the more options tab to Forget my existing network so i end up in a loop with the new app directing me to the existing S1 App. All existing devices on the existing network are S2 compliant. Funny this is it has a button on the options to downgrade products to S1 but nothing to upgrade to S2Do i need to uninstall the S1 APP and start fresh? Sonos should make this a simpler upgrade for sure as some even say you can have a S1 and S2 network co-exist but i don't know how that would work when the new controller always looks and points to the existing S1.Just need some ideas how i can deactivate or upgrade the S1 to the S2 or should I just kill the S1 and start fresh.Although I'm not a tech nerd I am very analytical and can figure things out pretty good. For a company whos mission is to make home

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J
1 year ago
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FrankefreebeeContributor I
asked in Controllers and Music services

spotify wont play

Our spotify is just loading when we choose the speaker (stue). Are on the same network, added spotify on google assist, but still won't stream through speaker (arc). Just say "connecting" See attached screenshot (in Norwegian) 

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Airgetlam
1 year ago
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BrjanesContributor I
asked in Controllers and Music services

Amazon Broken in S2 App

When will this be fixed??? It has been down for weeks. I opened a case and was assured Sonos was working on it and that it would be fixed soon. 

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bockersjv
1 year ago
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DrBobsSonoContributor I
posted in Controllers and Music services

RECURRING - Not Fixed -APPLE MUSIC UNABLE TO BROWSE

Cory, This is still a vexxing issue.  Uninstalled, rebooted, you name it, we have tried them all and it is still a recurring issue. Apple Music will not sync and work with our Sonos. Is the reason known?  Is it fixable at the user level? thx

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T
1 year ago
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Ed JContributor I
asked in Controllers and Music services

Sonos was unable to add the music folder

I recently upgraded to a Mac Studio and now I am unable to connect to my music folders which are stored on an external drive. My old iMac didn't have any issues. The location of the folders was not showing up in Sonos correctly so I deleted them from the Sonos Music Library Settings and tried to add them back. When I try to add them, I get the following message:In the ‘Get info’ panel for the folder, Ive changed the permissions for SonosDMS from Custom to Read & Write, but when click ‘Next’ after entering the folder path, it gets changed back to Custom.I currently have the firewall turned off.Sonos is working as expected using streaming services.Apple Studio M1 MaxMacOS 12.3.1Sonos Controller 14.6

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1 year ago
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austinbarrowContributor I
asked in Controllers and Music services

Apple Playlist Not Showing Up

I have a curated playlist on my iphone app that I have added to my playlists. I’ve downloaded the entire catalogue and even created an additional playlist (a copy of the original) on the app. None of these are showing up on Sonos. I searched for the curated list on Sonos, and it showed up in the search. However, when I clicked on the list it was empty.Any suggestions? I’ve seen old threads talking about the difference between iTunes and Apple Music, but surely that silliness has been solved with Sonos after two years.

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Corry P
2 years ago
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Greg1988Avid Contributor I
asked in Controllers and Music services

Music Library issues "No selections available" from Nvidia Shield

Hi,I'm trying to access music stored on a USB in my Nvidia Shield but keeps getting "No selections available" I'm trying to update Music index but nothing, I can access it through Plex but not sure what the quality is like with them being FLAC on the USB. Any 😣 would be appreciated  

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melvimbe
2 years ago
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ldevlin1975Contributor I
asked in Controllers and Music services

Cant play mp3 from my nas

Hi I have 2 NAS drives at home and have connected them to the Sonos. I can see the folders, tracks etc however they will not play through the Sonos app (These are MP3 format). Has anyone come across this and is there a fix?

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L
1 year ago
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Ready to give upContributor I
asked in Controllers and Music services

How to Add Shared Music Folder on Sonso 1 Controller (iPhone 12 Pro)?

Let me start by saying I’m old and not especially tech savvy, although I am able to get things done.  I purchased a new iMac and migrated all data. A few Playlists and some corresponding songs are missing in my Sonos library.  The Music Media folder location on Mac is:  /Macintosh HD/Users/name/Music/Music/Media. On Sonos it’s:  //IMAC/Music. I tried to use the Mac location in ADD SHARED MUSIC FOLDER, but couldn’t go on to NEXT - greyed out - only CANCEL as an option.  I’m afraid (read: old) to delete the //IMAC/Music location for fear I will still not be able to ADD new location.  Interestingly, I am able to use Sonos , even without matching folder locations. Any help and info would be great!  Just try not to use computer jargony terms.  Thanks so much!Sue

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R
1 year ago
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Timmy TContributor III
asked in Controllers and Music services

Cannot stream Deezer through Sonos

I’m having real issues streaming Deezer through Sonos (S1), which have been prevalent for over a week now.I can browse Deezer, access all my Deezer content (favourites, playlists etc), but when I try and stream through Sonos I get an error saying it can’t connect to the server, or it can’t add the tracks. Amazon Music, BBC Sounds, TuneIn all work fine, but not Deezer.I've tried reauthorizing the account, deleted the account and added it again after 10 mins, reinstalled S1, reset my sonos system (deleted all my speakers, turned everything off and on again, added everything back again) but with the same issues, but only with Deezer. Has anyone else had anything like this?

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T
1 year ago
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jhedwardsContributor I
asked in Controllers and Music services

Error playing large Spotify playlist

For some time now I’ve been experiencing an issue playing one particular Spotify playlist on my Sonos One SL. All playlists/albums/podcasts etc play just fine, but one playlist I have will not play. The only distinguishing feature of this playlist is its size. It has almost 5000 songs. Has anyone else had this issue? When I go to play a song from the playlist I get the message: “Spotify can’t play this right now. If you have the file on your computer you can import it.” I attempted a fix through Spotify who tried a few different things but no luck. So here I am, seeing if it’s a Sonos issue.

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ratty
2 years ago
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ShepardEContributor I
posted in Controllers and Music services

Sonos app won't let me change my Apple password. So I can't use apple music.

I changed my password on my Apple Music account.  It works on all devices. Sonos app asks if I wan’t to “reauthorize” I say Yes.  There’s no place on the Sonos App to enter the new password. So reauthorize fails.  And I am stuck in an infinite loop. I see that Sonos owners have been asking Sonos to fix this for 2 years.  I don’t see any solution in Sonos’ support boards.  Is Sonos ignoring this on purpose because Sonos has it’s own music service?Are they willing to loose thousands of customers?What can be done about this? 

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I
1 year ago
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mlopez12Contributor I
asked in Controllers and Music services

Scheduled music index not working

I”m running S2 Sonos, I have it installed on my MacBook Pro (2021) and have about 7 Zones defined.My Music index scheduled for 2AM every morning hasn’t been working for years, just now decided to put in a the issue here to see if there are any suggestion.  It is running of a Drobo NAS which has been for years, but I can say for the past 3 years or so my music indexing schedule is not working.  If I run it manually it works fine.At this point the only issue I have is having a scheduled index running.  I leave the desktop applicaition running and still does not run, of course the only way I can see this is I have a playlist I auto populate with any 5 stars ratings, this is update almost on a daily basis(adding/removing) but when I try and play the  playlist (usually once every 2-3 weeks) it always has songs which I know are not in the current playlist but yet they still show up in Sonos imported playlist. Any suggestions on how to fix the schedule indexing? thanks.Mario.

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106rallye
1 year ago
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RobSmallboneContributor I
posted in Controllers and Music services

Issue linking YouTube to Sonos app

Hi, sorry for the noob question... totally new to Sonos (yesterday) and trying to get everything sorted in the app.I have a lot of tracks in playlists in my YT library that I now want to stream on Sonos. I've set up all my other streaming services successfully...but not YT.I've linked and authorized through Sonos app and YT, but when I access YT in the Sonos app I get the message 'Unable to browse music'.I've deleted and started again...no difference.I've re-authorized...no difference.Any suggestions for a fix before I ditch the Sonos app (on day 2 😂!) and buy a Bluetooth receiver.Many thanksRob​​  

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Ken_Griffiths
1 year ago
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squirrelwhispererContributor I
asked in Controllers and Music services

S2 Controllers Acting Inconsistently

I have had my Playbase for about six years and love it. I added a Roam SL just before Memorial Day to replace a dead Bluetooth travel speaker. All of the devices are on an isolated Wi-Fi network and are within 15 feet of each other and the router. We have three iOS controllers- fifth gen iPad, iPhone 13 Pro Max and an iPhone 6S.Some days all of the controllers see the Playbase/Roam pair which is nice.Other days not so much. If lucky on those days at least one controller will see the pair while the others only see the Playbase. Start playing music on the working controller and magically after some period of time the others controllers will see the pair. If unlucky, all of the controllers will only see the Playbase and we have to go through the Support/Find Missing Products routine. If very unlucky, a controller will appear to see the pair and actually start playing music, but you cannot adjust the volume and if you even touch the Rooms button the Roam will stop playing and back to the S

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S
1 year ago
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mwolczkoContributor I
asked in Controllers and Music services

strange unsupported sample rate error

I just added some tracks to my iTunes library, which is accessed by Sonos. They play fine in iTunes, but Sonos complains for each that it is  “unable to play <track> - it is encoded at unsupported sample rate 24b30464 Hz” (?!). iTunes reports them as being encoded at 44.1kHz. Any ideas?

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M
1 year ago
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Bob_85Contributor I
asked in Controllers and Music services

iTunes imported playlists won't play

The Sonos app on my Android Samsung Galaxy won’t play imported iTunes playlists unless the Sonos desktop application is open on my PC. This wasn’t a problem for a long time but started recently. The Sonos app will play all other sources except the imported playlists. If I open the desktop Sonos program and start a playlist using the app, I can close the desktop Sonos program and the app will continue to play music from the imported playlists. Once I close and open the Android app, it will no longer play from the imported playlists until I open the desktop application.Thanks for any ideas to fix this so I don’t have to open the desktop app in order for the Android app to use iTunes imported playlists.

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B
1 year ago
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bombadilAvid Contributor I
asked in Controllers and Music services

music stop because not correctly coded

I have a question. When listening to music, the sonos app (on my imac) stops the music and tells me that my title (the song) is not correctly or properly coded. It’s been doing that for two days now whatever song is on. Somebody has an idea what is happening?

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B
1 year ago
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