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Controllers and Music services

Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

3,863 Topics
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Ken_Griffiths

solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...

GJK

started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...

Corry P

solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...

3863 Topics

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exbklynContributor I

posted in Controllers and Music services

sonPHsContributor I

asked in Controllers and Music services

Can't reauthorize Apple Music

Hi, the Sonos controller recently said I needed to reauthorize Apple Music. When I followed the instructions and input my Apple id the Sonos app screen just blanked and stayed like that. I tried removing the Apple Music service completely and re-adding it. At the point of selecting ‘I’m already a member’ (of Apple Music), same outcome with screen just blanking out to white. Help please Sonos - I’m so bored of having problems with your system...

3 years ago

MartinJKellyContributor I

posted in Controllers and Music services

Stingray playback issue S2 Controller

Since I've upgraded to the S2 controller a problem with playing Stingray music has arisen. The first song to play repeats. The Controller displays a new song but the one that played first just repeats, over and over. I've got a Play:1 and Stereo Play:3's as well as a Playbar in my system. Thoughts?

3 years ago

mhmostContributor I

posted in Controllers and Music services

Sonos stops playing music after about an hour or two

I am playing my music library stored on my Mac and Sonos library. after about an hour or so the music just stops. I have to go back to dashboard and click the play arrow again.

3 years ago

KennyRichardsContributor I

asked in Controllers and Music services

Connection to SiriusXM lost

This morning my pair of Play1’s are unable to connect to live streams from SiriusXM. I’m able to stream to devices like my iPhone and computer. I’ve done all the recommended steps (ensured latest version of software, rebooted router, power cycled speakers, etc) I can’t find any ‘current’ reported issues and the dashboard says SiriusXM is working.

3 years ago

macca75Contributor I

asked in Controllers and Music services

Imported playlist differing from room to room

Hi I have an imported playlist which contains 1430 songs. When I add the playlist to the queue in one room (office) it brings it in correctly with the right amount of songs. If i clear the office queue and add the same imported playlist to another room (living room) it only includes 1164 songs ! How can this be?No other rooms have any other playlists in their queue.How does one room display the same playlist differently to another and more importantly how do i fix it?Thanks in advance for any help.

3 years ago

ChiGuy121Contributor I

asked in Controllers and Music services

Music Library missing some songs from newly purchased album

I bought an album this week from the iTunes store with 54 tracks. All of the files are in the same folder, but only 38 appear in my Sonos Music Library. When I buy music, I copy it to a flash drive plugged into my router which is what Sonos accesses. All 54 files are the same type (m4a) and there are about 7,500 files in my library. I’ve selected “update music library now” multiple times. I’m using S2. This is very frustrating. Any ideas? Please help!

3 years ago

linkbrewContributor II

asked in Controllers and Music services

Apple Music not available

I’m unable to use Apple Music right now. Message from SONOS:“Unable to browse music - there was a problem connecting to Apple Music”What is the problem? Anybody know what’s going on?

3 years ago

thepowerisonContributor I

asked in Controllers and Music services

Can't play to Sonos via Spotify Connect anymore?

I’ve had Sonos Play:5 (Gen 2) for a few months now and it worked perfectly via Spotify Connect. A couple of days ago I purchased a second Play:5 to create a stereo pair and since then I am unable to play via the Spotify app?I’ve deleted and reconnected Spotify, reset my router etc and it still won’t connect - any ideas?

3 years ago

willpomContributor I

posted in Controllers and Music services

701 Error WD MyCloud OS5

I’d been getting a 701 error after setting up a Play:5 1st gen after moving. Couldn’t figure what it was.In the meantime I’d upgraded the WD MyCloud EX2 Ultra to OS5 just before moving when speakers were packed. Appears to be WD setting.See WD forum post here https://community.wd.com/t/adding-music-from-a-networked-share/257933

3 years ago

NcackalackieContributor I

posted in Controllers and Music services

Amazon music not working

Amazon music not working. All other sources (Pandora, Spotify. Etc.) play just fine. However when i try to play anything from Amazon it says “Requested operation Failed”. Ive removed and re-added Amazon service but no luck. Any suggestions?

3 years ago

hoya55Contributor I

asked in Controllers and Music services

Amazon Music Issue - No music will play - "Requested operation failed. Please try again."

I tried opening up Sonos to play music from my Amazon Music Unlimited account today, but nothing will play. I can see most of the music, including Amazon playlists, my artists, etc, but it won’t show my playlists or play any music, giving the “Requested operation failed. Please try again.” The music is playing on my phone through the Amazon Music app and I can play music via other sources, such as Pandora, through the Sonos app with no issues. I have submitted a diagnostic report - 2135087960

3 years ago

Gawel91Contributor I

asked in Controllers and Music services

Spotify Connect: Can't see the Sonos Beam

Hello,I got a Sonos Beam recently and it’s very good but I’m trying to play music through Spotify Connect from my phone but it doesn’t even display the speaker.I tried from my laptop and another phone (Android and iPhone) and no luck, no Sonos Beam displayed, despite being on the same wifi network (I forced every device to be on the 2.4 GhZ network).I tried a lot of things (rebooting everything, disconnecting the app, etc.) but no success.I can play Spotify from the Sonos app but I would like to just use Spotify Connect.

3 years ago

MikeSNHAvid Contributor I

posted in Controllers and Music services

Primephonic Playlist size

Hi, I have a Primephonic account, what is the maximum Primephonic playlist size, or number of tracks, that I can play via “Select a music scource”I am using the S1 appThanks in advance for help

3 years ago

Gino1978Contributor I

asked in Controllers and Music services

unable to play itunes library

I used to be able to play my itunes library through my Sonia speakers and now it won’t let me - help!

3 years ago

nacunisAvid Contributor I

asked in Controllers and Music services

NAS drives & Sonos

I am trying to simplify life so that multiple PCs can update music library and update Sonos. A networked drive connected to 2 PCs would both need to update the music library. Does this work with Sonos V2 and are there any issues with multiple PCs adding to the playback queue in different rooms. This is a “music is locally stored question”.

3 years ago

ccubedContributor I

asked in Controllers and Music services

Sonos restart skips songs on hibernated NAS

I have my Sonos connected to a media library on my Synology NAS. If I pause my playlist, when I restart it, if my Synology has gone into hibernation (which by default it does after 20 minutes) then the Sonos will try to restart where it left off only to not be able to connect (I assume because the NAS is in hibernation and is waking up).So while the NAS comes back to life, Sonos moves merrily along trying each song and returning the ‘can’t connect’ error. The result is that Sonos skips sometimes hundreds of songs before the NAS is out of hibernation.I know I can turn off hibernation on the NAS as an option.Question: Is there a way to set Sonos to query the NAS and if it isn’t able to connect immediately that it will wait 10 seconds and then try again before moving onto the next song, especially on restart? Failing that, does anyone have an easy way to ‘wake the NAS’ before restarting playback to avoid this?Thank you.

3 years ago

ghaContributor I

posted in Controllers and Music services

Sonos has become useless with the new app installed

All system checks, rebbot, re-connect has been perforemed over and over again. I have a rock solid wifi system and everything worked seamless. Until the app was updated. Running the latest IOS and SONOS software. Whats wrong with the new app. The whole system is just annoying. The only way to use the system is by airplay.

3 years ago

DaveJ_1Contributor II

asked in Controllers and Music services

Spotify does not show in Sonos music searches

For the past few days Spotify has not appeared in the results when I do a music search in the Sonos iOS apps on my iPad and iPhone. I can use Spotify in both apps, but on a music search I only get results from My Music Library and Amazon Music, with the exception that if I click on the Playlist tab in the search Spotify is included. If I click on Artist, Album, Song there is nothing from Spotify. When I do a search on the Sonos app on my desktop computer (Windows 10) Spotify does show up in all of the searches. I have updated all of the apps and deleted and reinstalled the Spotify apps on Sonos on the iPhone and iPad, but the problems remains. Anybody have a solution?

3 years ago

purapuraContributor I

asked in Controllers and Music services

Issue with my Spotify family account on Sonos. Music stops

Hi Sonos community,I have a Spotify Family account. I’ve added our spotify accounts (2) into the Sonos app by using the tutorial here: https://support.sonos.com/s/article/2757?language=en_USMy wife listens to music in the living room via Sonos Port and her spotify account (through Sonos app). I want to listen to music on my laptop directly using the Spotify app (on my spotify account of course)Impossible. Music stops on one side everytime one of us try to play her/his music.Any idea? Bests, Mathieu

3 years ago

donlboyContributor I

asked in Controllers and Music services

Unable to connect to Music Library on network (NAS)

I have my music on a WD MyCloudES2Ultra NAS and have used that as my Sonos Music Library for several years. Suddenly, I can no longer access this music. I ultimately deleted the source and attempted to re-connect it but to no avail. I have tried using the IP address, using the mapped address and with the device name\share, all without success. I get the error message “Sonos was unable to add the music folder” plus following info. I am 100% sure I have the correct network addresses and username/password and I use the NAS daily for other purposes, including music to my JRiver Media Center. I am running Windows 10, fully up to date, Sonos S2 fully up to date (12.2.2) and works fine except for the Music Library function. The NAS firmware is also fully up to date. The NAS is connected to my router via ethernet and has a static IP. All work fine except for the Sonos/NAS connection. I can set up Music Library connections to files on my computer without problem. Of course I have re-booted the

3 years ago

Rob EverseContributor I

posted in Controllers and Music services

Connection lost to TuneIn

Sir,Sometimes my SONOS system seems to lose connection to Tunein randomly. Is there anything to learn from the diagnostic information?I uploaded the diagnostic information within minutes after the loss of connection. The conformation number is: 1417785516.My provider downloadspeed is 50Mb/s. No abnormalities in my network. As far as I can see.Regards, Rob

3 years ago

daveyboy31Contributor I

asked in Controllers and Music services

Sonos Radio keeps dropping

I have a pair of Play 1s. In the last few weeks, the connection to Sonos Radio and TuneIn keeps dropping to the point it is now unusable. I only play one station . I could spend 10 mins trying to get it to the play on one or the other and it will play for a while then drop out and then same again. It’s infuriating! Anyone know how to fix this? Thanks

3 years ago

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