Controllers and Music services

Get help with the Sonos S1 and S2 Controller apps for mobile, and the desktop app. You can also get help with using partner apps with Sonos here.

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  • 25,265 Replies
Ken_Griffiths
Ken_Griffiths
solved this question

unable to see Sonos devices when using Airplay

Here’s some things suggested by Apple/Sonos users to maybe try next time your Speaker(s) do not show (or play) as available in the AirPlay c...
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GJK
started this topic

recommend NAS drive to play cd’s through sonos

I need to replace my NAS drive used to play my CD’s over my Sonos. Need a bit of expert advice on best makes/models compatible with Sonos? T...
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Corry P
Corry P
solved this question

How can you create internet radio streams now that TuneIn is no longer...

Hi @Dan187856 Welcome to the Sonos Community!I have the following information to share with you:Customers who already have manually added st...
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3839 Topics

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flasuncoAvid Contributor I
posted in Controllers and Music services

YouTube Music search returns no results

Searching for anything at all on YouTube Music returns no results whatsoever. I’ve tried both the Android app (S2, v13.2), as well as the Windows app. The subsection “YouTube Music” was active, not “Uploads” Search terms were:[Artists] “big red machine” [Artists] “vernon” [Albums] “how long do you think”TIA-- Jakob

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F
2 years ago
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Mark_DXBContributor I
asked in Controllers and Music services

Problems streaming Spotify over the last few days - June 202110

I have years of faultless streaming of Spotify over my Sonos system which comprises of:a One SLa Onethree Play:3a PlaybaseAll of the above are connected with ethernet cables by wire all the way to the router, not via any type of wireless or powerline extendersI also have a Move and a Roam The problem I experience is that songs stop part way through and then skip to the next track.  It is now getting extremely annoying to the point that a system that I love an recommend to everybody is becoming unusable.I have a fibre internet connection and I have tested it at various times when and I am consistently getting the expected 500Mbs up and down, with 5ms ping times. I have not changed anything to the speaker setup and I am reluctant to change anything because of the years of happy listening. Is there anyway I can do to investigate the root cause? Diagnostic report: 1309863804 Thanks

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2 years ago
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isaacchuaContributor II
posted in Controllers and Music services

YouTube Music - Start Radio doesn't play selected track

There is a feature to Start Radio from a selected YouTube Music track in the Sonos app. However, doing this doesn’t play the selected track, and instead starts from another track within the same genre. Can Sonos play the selected track before jumping to the next?

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Xander P
2 years ago
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andrxasContributor I
asked in Controllers and Music services

sonos ios app music library

I try to add a music library on the ios app on an ipad. I get asked the path of my music files (\\computer name\\path) and I have great difficulties specifying that path. At least \\name of ipad\folder name does not work. Any ideas how I can find the path of an folder including computer name? Thanks!

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2 years ago
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Jimmy the saintTrending Lyricist I
posted in Controllers and Music services

Deezer issue.

I have 6oo favourite tracks on Deezer, my sonos system doesn't play them all. Anyone know why not?Thanks.

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J
2 years ago
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panapContributor I
asked in Controllers and Music services

Playlist files missing in Music Library

My music files are on a NAS device connected to the local LAN.  I added a folder on that NAS device as the Music Library folder and I can see and play all the .mp3 music files that are located in many of the subfolders of the top Music Library folder.  So far so good.  BTW, the tracks were added to the iTunes library using the same .mp3 files located on the NAS device.The problem I have is with the playlists.  I exported a few playlists from my iTunes library as .xml files.  I  then created a subfolder in the top Music Library folder and copied the exported .xml playlist files into that subfolder.  For some reason I do not see the playlists subfolder in my Music Library on the ipad I run the Sonos app on. So, what I noticed is that in the playlist files exported from iTunes, that is in the .xml playlist files, under file names, iTunes uses the drive letter like P: in the file names, something like this:  //localhost/P:/…….This makes sense as I mapped the NAS shares to different drives

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2 years ago
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peterw101Contributor I
asked in Controllers and Music services

Problems reconnecting Play 1

I’m having trouble reconnecting my Play 1 to my WiFi.  It was working fine and then lost the connection, having made no changes to the WiFi.I did a factory reset and got a flashing green LED.I downloaded the latest Sonos app to my tablet, and there is no sign of a system/settings menu.  All I get is a screen with a button “Join Existing System.”  When I hit this it searches and tells me it can’t find a Sonos system and takes me back to the first screen.This happens even when connected by a cable and rebooting the routerHow do I get to a screen that allows me to re-enter mu WiFi settings?  It’s beyond frustrating - seem to be going round in circles!Any help is much appreciated. 

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2 years ago
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JohnFol68Trending Lyricist I
asked in Controllers and Music services

Intermittent "Unable to browse music" and "mp3 cannot be found"

Hi there, during the day I get multiple drop outs where the audio stops, or I am unable to browse music. I typically use “Music Library\Browse Folders” that points to a Buffalo Linkstation. When it happens, I can open the network share from a Windows10 pc and can see the file exists. I have read a few other articles that suggest encoding, but these are one off tracks within an album, that do play if I press Play (possibly 2nd or 3rd attempt). Any ideas?Diagnostic reference 81528097

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Corry P
2 years ago
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Miguel1959Contributor II
asked in Controllers and Music services

Sonos problems generating paths to files in my NAS for some songs with non-ASCII characters in name

I have a Sonos Move, One SL, and Port and a Brennan B2 music server with my CD collection that has been working perfectly for almost a year. However, three days ago I noticed that some songs can not be found by my Sonos in the Brennan server. The most puzzling thing is that the “trouble” songs play in my One SL when it is the only speaker but not if I make the Move or Port the sole output. I notice that the problem songs have characters like ñ, accents, and/or question/exclamation marks in their titles. I reset all my Sonos components and that by itself does not fix the problem neither does re-indexing. The problem goes away only when I remove the offending characters from the name of the songs in the Brennan B2 music server. I have not made any changes in my system to have caused this problem. Has there been lately an autonomous update in the firmware of my Sonos components? How can I fix it? I would prefer not having to go through my full library in my server removing offending chara

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2 years ago
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Benek 1000Contributor I
asked in Controllers and Music services

Asking Alexa to play Spotify in one room, stops playing in the other room/speaker.

Hi, Not so long ago I was able to ask different echo devices to play Spotify on different Sonos speakers across different rooms, and music would start playing without cutting in other rooms. Now, when I ask Alexa to play Spotify it will stop playing Spotify on other speaker (previously stated via Alexa) and start it on speaker where I asked.  In sonos app it says - started from Spotify. Is this normal behaviour and can it be changed somehow?  Can't imagine my family asking Alexa to play Spotify and it will stop playing in other rooms? Thanks! 

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2 years ago
Jeffrey_35
Jeffrey_35Headliner III
posted in Controllers and Music services

Mellow Morning Gone! Sonos Radio HD

Mellow Morning was an original HD station and one of the main reasons my wife wanted to subscribe. We listen every morning to that. As of yesterday it disappeared. What happened? Is it coming back? Is it just because of the holiday stations? We want it back. Help!

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2 years ago
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Darren_JudgeTrending Lyricist I
asked in Controllers and Music services

BBC Radio 2 (Sonos Radio)

Is anyone experiencing issue with BBC Radio 2 not playing via Sonos Radio?All of a sudden today I can’t get it to play via the IOS app or the PC app. All other BBC stations 1-6 are working fine. I can get I to play via Sounds streamed to a speaker but not via Sonos.I’ve checked for updates etc, etc but no joy. Ideas welcomed

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2 years ago
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Dgwood2Contributor I
posted in Controllers and Music services

Unable to add Spotify tracks to Port queue

I have two One SLs and a Port.  Using the Sonos app, I can add and play tracks on the SLs.  If I try and play an album on the Port, I get “unable to add songs to queue” and if I try to play an individual track, I get error 701.  I can play Spotify on the Port if I play one of the SLs and link the Port to it.  I can also play through the Port using the Spotify app and air playing from there.  I have rebooted the Port a couple of times but it still won’t play.  There isn’t a general connection issue, otherwise the SLs and linking across wouldn’t work either.  How can I get the Port playing Spotify again?

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ratty
2 years ago
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GaryGorillaEnthusiast I
asked in Controllers and Music services

why are songs suddenly skipping songs playing spotify through sonos?

It never happened before this latest update.  Anyone else having same issue and any idea how to resolve it?

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2 years ago
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michael23daltonContributor I
asked in Controllers and Music services

How to move a product across to a different Sonos account

Hi all!I have two Sonos speakers at home and we recently bought two speakers in the work office, which I duly set up. As I already had the Sonos app on my phone, I just linked the two office speakers to my personal account, which is fine when I’m at work (as the music usually runs off of my mac), but when I’m not in the office and someone else wants to use or download the sonos app, they would need my personal log in details.I have a Sonos account set up for the office, but I’m not sure how I go about moving just those two products to that account and off of my own personal account?

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2 years ago
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Andrew jlcContributor II
posted in Controllers and Music services

Editing Sonos tracks and albums

HI, I can see this is an old chestnut. But in 2021 it should NOT exist…. I am have enormous frustrations in deleting/editing the Sonos Library (Not playlist).  I found I had a whole load of duplicates when I connected my WD My Cloud Home NAS.  I have since edited the original library elsewhere…..deleted the folder pointed to on the NAS… but still Sonos “sees” the tracks and trys to play them.  Disconnecting the NAS also deleting the WD service app and reconnecting and deleting the folder still fails to remove the Library.This is a real error within the sonos software in not being able to edit/delete library content.How can I tell Sonos to delete this library.  I am sure when I reupload the Library to the NAS ot will see playable and unplayable tracks..  Making playing an album impossibleHelp   

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ratty
2 years ago
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RJC2Contributor I
asked in Controllers and Music services

Sonos seems to be getting harder to install, app is less reliable and S2 is a step back

I was a big fan and as I have added to the devices it has become harder to install. The app and the Arc keep forgetting each other and have to go thru a list of questions that show me the Arc then it says not found. The iPhone app does not stay active when the screen times out. Have to log back on the iPhone to mute or unmute it is just easier to use the TV controller. The Arc can not be controlled by the Virgin controller. I will not be buying any more Sonos devices as the whole system has become cumbersome and slow and unreliable.Even registration for this forum asks questions which I answered but the username was not unique and I had to answer them again and then again because I did not acknowledge the terms. It seems unlikely that any of my choices would have changed I. The 5 seconds between attempts. Do they not test S2 and the registration process with real users.

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Corry P
2 years ago
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willmanContributor I
asked in Controllers and Music services

Reauthorising Apple Account (or rather now, adding Apple account)

Hi,My wifes Samsung Galaxy S10+ won’t connect/play Apple Music to our Playbar, which it previously did.‘Needs reauthorising’ - white blank screen - so deleted and re-added - checked ‘already a member’ and a white blank screen appears, again.I’ve deleted the Sonos app and reinstalled - same problem.Any suggestions welcome, thank you...

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2 years ago
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JohinSwedenContributor I
asked in Controllers and Music services

The Sonos app on my Android tablet suddenly can't find my Sonos network

This evening I tried to use the Sonos app on my Android tablet, as I have done for months, But it couldn’t find the network. I can access the network from my PC, it’s there, it’s working, but following the most recent update, the app no longer recognises it. I’ve followed all the instructions - rebooting the router, disconnecting and reconnecting the Play1 speakers, holding the tablet really close to them, repeatedly trying again. Nothing. Then the app refused to let me log in to my account - my password and e-mail address were not recognised. Obviously the password and address are correct. I can log in from the PC - I’m logged in now - but not from the app on my tablet.I erased the app from the tablet and installed a new version from the Play store. No go. So instead of some easy listening I’ve been scrambling around all evening struggling with technology. Sonos app says No.Sorry. I know there’s no one can help me till tomorrow. Just wanted to ventilate.

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J
2 years ago
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BradN11Contributor I
asked in Controllers and Music services

amazon music skipping

While playing music from Amazon music on Sonos the songs skip constantly. When I switch to another streaming service on Sonia they work fine.

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2 years ago
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MarbleIslandContributor I
asked in Controllers and Music services

Can no longer have ability to play individual songs from Pandora music service within Sonos App

We have been able to search up and play individual songs offered through the Pandora Plus music service through Sonos for as long as we can remember. As of a couple of days ago, this functionality no longer exists in the controller app. As a result, all Pandora songs within our playlists are now unavailable. When we do click on them we receive the message: “this account does not support this feature”. When we search individual songs displayed under the songs tab in the controller and then click to play them, a station is played instead. Is anyone else able to play individual songs from the Pandora music service? Sonos tech support insists that the ability to search and play individual Pandora songs has never existed. The Pandora app allows me to do so though. Strange indeed. We just upgraded to Pandora Plus which allows you to search and play what you want but only after you click through one ad. I wonder if this is causing the issue. Thanks in advance. 

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K
2 years ago
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MaxtPContributor I
asked in Controllers and Music services

sonos play 1

Sonos Play 1 not connecting on either Sonos app.it is on the network and via Alexa app can play no problem. Why can Alexa work it yet Sonos says not found after it identifies the speaker and serial number??!connected with Ethernet cable but had to unplug to move so back to square 1.In set up unable to join Sonos messagetried older app just the same.def connected to Wi-fi network excellent signal tried off and oning everything.During set up identifies play one and serial number but then all else fails.during set up no Sonos Wi-fi ifs generated.used to work fine on the S 2 app now very frustrating and turning me off buying any more sonos products quite frankly as wasting hours trying to set this up again.  

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controlav
2 years ago
New England
New EnglandContributor I
asked in Controllers and Music services

Sonos Creating 2 Playlists not in my Music Library

When I upgraded to Catalina 10.15.7 (iMac) I had no problems using Sonos everything was fine unlike others or so I thought.I only noticed recently that the daily music library update was pushing out a message that I had too many Playlists and the update could not complete and I should delete some playlists and re-run the update or words to that effect.Checking in the Music app I only had approx. 70 playlists which should be ok.Checking my imported playlists in Sonos I noticed 2 playlists called Home Videos & Music - Home Videos contained all my Videos and Music contained all of my Music tracks around 16,000. Most likely the Music playlist size is causing the daily library update to send out the delete playlist messages.I have changed the music library path without success. Anybody else had this problem caused when Catalina binned iTunes , I still have a sub folder called iTunes under the Music Folder , but playing with the library paths was unsuccessful. I even moved the Movies to

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New England
2 years ago
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seppe_ovinkContributor I
asked in Controllers and Music services

No selections are available

I was unable to reach my NAS’ music library. A couple of days it played music without any problems. So I resorted all my files; did a restart and my also I got the required updates, but still it says that there are ‘no selections are available. My MacBook does not have any problems to see all the folders though.Are there any tips?

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Stanley_4
3 years ago
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BurtBushellRenowned Enthusiast II
posted in Controllers and Music services

Deezer Menu - My Top Tracks Disappearance

Question. Within the Deezer Menu under My Music there used to be an option called My Top Tracks. This seems to have been removed. Is this a Deezer decision or a Sonos decision or a combination. It was an option that I really enjoyed. It was basically your own personal chart of the top songs you are listening to at any point in time. I used that a lot and hope it can be reinstated. Can someone from Sonos indicate how I can share this feedback? The playlist (Top Tracks) is still available in the native Deezer app as the 3rd pic below suggests   

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ratty
2 years ago
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